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"The hotel really needs a restaurant or at least more information on local restaurants or delivery services.
Also in my 5 day stay I had no room cleani
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More
A luxury stay in the heart of Townsville awaits you at Allure Hotel & Apartments. Within steps you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery within a 15-minute stroll. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.
You can enjoy TVs with cable channels, and all 45 rooms feature iPod docks, coffee/tea makers, and ceiling fans. Phones, irons/ironing boards, and desks are also available.
This business-friendly hotel offers free WiFi in public areas, a fitness center, and a business center. Additionally, you'll find a conference center and laundry facilities. There's also the convenience of limited parking.
With a stay at this 4.5-star South Townsville hotel, you'll be 1.9 km (1.2 mi) from Magnetic Island Ferry Terminal.
Allure Hotel & Apartments ratings based on 215 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Allure Hotel & Apartments
Everyone (132)Couples (31)Business (1)Family (49)
3 out of 5
The hotel really needs a restaurant or at least more information on local restaurants or delivery services.
Also in my 5 day stay I had no room cleaning services so had 2 towels for a week.
But in general all was good.
Posted by BG, from Adelaide on 2 Aug. 2020
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Comment from Hotel Management
2 Aug. 2020
by Dylan
Hi BG,
Thank you for taking the time to leave your review of Allure Hotel & Apartments,
Unfortunately in the recovery from COVID-19 we have had to make a few changes to our operations in the short-term, however all towels and toiletries are available at reception.
We hope to welcome you back in the future!
5 out of 5
Lovely stay. Clean, helpful staff. Central enough.
Posted by Trudi, from Gold Coast on 31 Jul. 2020
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Comment from Hotel Management
2 Aug. 2020
by Dylan
Hi Trudi,
Thanks so much for your review of Allure Hotel & Apartments.
We are glad to hear you enjoyed your stay and look forward to seeing you again in the future!
5 out of 5
Location was good , Property was clean and it was comfortable. Recommend for families.
Posted by a verified traveller on 19 Jul. 2020
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Comment from Hotel Management
19 Jul. 2020
by Dylan
Thanks for taking the time to leave your review of Allure Hotel & Apartments.
We are glad to hear you enjoyed your stay and hope to see you again!
1 out of 5
I booked a room with pictures of a balcony and i got a small room with just a balcony, i wouldn't have booked it otherwise, after asking the desk about it they redused ro do anything, then i emailed the website and they still refused to reimburse me with anything, Im not happy at Allwith the experience. I have photo evidence of everything aswell.
Posted by a verified traveller on 9 Apr. 2020
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Comment from Hotel Management
9 Apr. 2020
by matthew
Hi there, i was the person on the desk that dealt with your complaint. You told me that you thought you had booked a room with a balcony as per the photos on expedia. I then informed you that those photos were of our apartments and you had booked a studio and we did not have any apartments available that night. You said "ok no worries" and walked out of reception. If you had voiced your complaint with me, i would have have offered you free cancellation. you decided to email your complaint after reception closed at 5pm, you did not try to call either. You did not come down to reception on check-out to tell us of the problem. furthermore, you were emailed back and informed that the photos you were referring to were a hotel overview, if you had clicked into the photos you would have seen that our studios do not have a balcony. You reply was that you were in a rush to book a room with a balcony.
Ultimately, you stayed in the room for the night and we cannot offer you a refund.
3 out of 5
Beds very uncomfortable. Smell from refuse outside door. No car park available Sat night - had to park a block away
Posted by a verified traveller on 16 Mar. 2020
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Comment from Hotel Management
18 Mar. 2020
by Dylan
Hello,
Thank you for taking the time to leave your review of Allure Hotel & Apartments.
We appreciate your feedback as we always try to provide the best experience possible for our guests.
We hope to see you again!
1 out of 5
did not like anything about the apartments. Room not what its advertised to be and well over priced for what you get
Posted by a verified traveller on 3 Mar. 2020
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Comment from Hotel Management
4 Mar. 2020
by Dylan
Hello,
We are terribly sorry to hear that you did not enjoy your recent stay with us. We take your feedback seriously and look to improve in any way we can.
We hope you give us another shot in the future.
4 out of 5
I like that it is far enough away from the bustle of the streets, but close enough to restaurants and eateries.
Posted by a verified traveller on 2 Mar. 2020
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Comment from Hotel Management
2 Mar. 2020
by Dylan
Hello,
Thank you for taking the time to leave your review of Allure Hotel & Apartments!
We are glad to hear you had a great stay with us, and hope to see you again!
5 out of 5
Good sized room, Nice facilities and great location near plenty of restaurants.
Posted by Steve, from Brisbane on 28 Feb. 2020
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Comment from Hotel Management
1 Mar. 2020
by Dylan
Hi Steve,
Thank you for taking the time to leave a review of Allure Hotel & Apartments!
We are glad to hear you enjoyed your recent stay with us and look forward to seeing you again!
5 out of 5
Posted by a verified traveller on 23 Feb. 2020
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Comment from Hotel Management
23 Feb. 2020
by Dylan
Hello,
Thank you for taking the time to leave your review of Allure Hotel & Apartments!
We are glad to hear you enjoyed your stay with us, and look forward to seeing you again!
4 out of 5
Posted by a verified traveller on 20 Feb. 2020
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Comment from Hotel Management
21 Feb. 2020
by Dylan
Hello,
Thanks for leaving your review of Allure Hotel & Apartments!
We are glad to hear you enjoyed your stay and hope to see you again!
Allure Hotel & Apartments offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Allure Hotel & Apartments. The hotel can provide concierge services and wedding services. This 4.5-star Townsville hotel is smoke free.
45 guestrooms or units
8 levels
Built in 2014
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (limited hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Elevator
No smoking on site
Family Friendly Amenities
Outdoor pool
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Parking (limited spaces)
Transport
Airport: Townsville, QLD (TSV) (7.7 km / 4.8 mi)
Train station: Townsville Station (3.2 km / 2 mi)
Room Amenities
Allure Hotel & Apartments offers 45 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans.
IPod dock
Television
Cable channels
Coffee maker
Shower and tub combination
Rollaway beds (surcharge)
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at 10:00 PM
Minimum check-in age is: 18
Special check-in instructions:
The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 10:00 PM. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 30 per night.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Property does not follow sanitisation practices of any association
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No cots (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Parking height restrictions apply
Individually wrapped food options are not available
Debit cards
No gap period between guests' stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Rollaway bed fee: AUD 30 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Allure Hotel Apartments South Townsville
Allure Hotel Apartments
Allure South Townsville
Allure & Apartments Townsville
Allure Hotel & Apartments Hotel
Allure Hotel & Apartments South Townsville
Allure Hotel & Apartments Hotel South Townsville
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
