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4.2 out of 5

"This property is in a great location within easy walking distance to restaurants, bottle shop and convenience store. The room was spacious and we had ... " More

By a verified traveller on Sat 15 Jan 2022

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Hotel Description

A luxury stay in the heart of Townsville awaits you at Allure Hotel & Apartments. Within steps you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery within a 15-minute stroll. Highlights at this hotel include an outdoor swimming pool, free self parking, and a conference center.

You can enjoy TVs with cable channels, and all 45 soundproofed rooms feature free WiFi, iPod docks, and coffee/tea makers. Ceiling fans, phones, and irons/ironing boards are also available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and a business center. Other amenities include laundry facilities, concierge services, and a terrace. There's also the convenience of limited parking.

With a stay at this 4.5-star South Townsville hotel, you'll be 1.8 km (1.1 mi) from Magnetic Island Ferry Terminal.

Studio King

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$87* Per night/room 23 Jan. - 24 Jan.

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Studio Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

3 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 7 Max

Allure Hotel & Apartments ratings based on 245 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Allure Hotel & Apartments

Everyone (137) Couples (39) Business (1) Family (55)
5 out of 5
This property is in a great location within easy walking distance to restaurants, bottle shop and convenience store. The room was spacious and we had nice views of the marina from the lounge and balcony.

Posted by on 15 Jan. 2022

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Comment from Hotel Management

15 Jan. 2022 by Reception

Thank you very much for the review.

4 out of 5
Property was nice and clean but the service was horrible. We had to walk around to enter the building from car park as their was no access through the door. It was hot and very humid but there was no air conditioning in the building and we were to stay on level 7. To get we had to enter though lift 3 but we're not told which was lift 3. We had to look for it ourselves with no staff help. When we went to the door to reception it was locked and we were told to call them. When we did the call went though operator then to reception. It was pathetic. I hope they improve the service and put air conditioning in the building

Posted by on 13 Jan. 2022

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Comment from Hotel Management

13 Jan. 2022 by matthew

thank you for the feedback. we do appreciate all feedback and we apologise that the service was lacking when you arrived. we are still perfecting contactless check-in to keep guests and staff safe and we will strive to improve

4 out of 5
Very Clean and tidy. Good location.

Posted by on 23 Dec. 2021

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Comment from Hotel Management

29 Dec. 2021 by matthew

thank you very much or the review

5 out of 5
Great facilities and wonderful view

Posted by on 24 Nov. 2021

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Comment from Hotel Management

24 Nov. 2021 by matt

thank you very much for the review

4 out of 5
Convenient location, quiet spot.

Posted by on 28 Oct. 2021

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Comment from Hotel Management

28 Oct. 2021 by matthew

thank you very much for the review!

5 out of 5
Awesome place to stay for a fantastic price

Posted by on 27 Oct. 2021

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Comment from Hotel Management

28 Oct. 2021 by matthew

thank you so much for the feedback!

1 out of 5
The room was like a prison cell and also resembled such and no I will not be rushing back to stay at this place again

Posted by on 8 Oct. 2021

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Comment from Hotel Management

11 Oct. 2021 by mathew

we apologise for your negative experience, we are happy to discount for you to try one of our apartments in the future if you wish to stay with us again

3 out of 5
The room was nice, tidy and clean, unfortunately we had extremely noisy people staying in the room adjacent to us. They came and went all night until early hours of the morning yelling and banging, they were even trying to get into our room until we yelled loudly at them. We stayed in room 303A and the the rowdy people were in 303B.

Posted by on 4 Oct. 2021

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Comment from Hotel Management

4 Oct. 2021 by matt

We are very sorry that you had this experience. We have someone on call 24/7 to address any issues like this. The manager would like to make contact with you and we sincerely appreciate the feedback, if it is suitable would you contact us when you are available so that we may remedy this issue for you.

4 out of 5
Well situated and maintained. Just a short walk to mall and Castle Hill and also multiple restaurants on Palmer Street.

Posted by on 27 Sep. 2021

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Comment from Hotel Management

4 Oct. 2021 by matt

thank you for the feedback!

3 out of 5
The property was ok...nothing special, nothing bad... it was ok! Location was good as it's close to McIlworth

Posted by on 12 Sep. 2021

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Comment from Hotel Management

18 Sep. 2021 by Reception

Hello, Thank you for taking the time to leave your review of Allure Hotel & Apartments. Thanks for the feedback! We hope to see you again soon!

Property Features

Allure Hotel & Apartments offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Allure Hotel & Apartments. The hotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis. This 4.5-star Townsville hotel is smoke free.

  • 45 guestrooms or units
  • 8 levels
  • Built in 2014
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Townsville Station (3.2 km / 2 mi)
  • Parking: Free self parking

Room Amenities

Allure Hotel & Apartments offers 45 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • IPod dock
  • Television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email with check-in instructions and lockbox information prior to arrival. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Allure Hotel Apartments South Townsville
  • Allure Hotel Apartments
  • Allure South Townsville
  • Allure & Apartments Townsville
  • Allure Hotel & Apartments Hotel
  • Allure Hotel & Apartments South Townsville
  • Allure Hotel & Apartments Hotel South Townsville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.