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3.8 out of 5

"Nice and quiet clean and comfy beds very friendly " More

By a verified traveller on Sun 30 Aug 2020

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Hotel Description

A family-friendly stay in the heart of Townsville awaits you at The Robert Towns. Within a 20-minute stroll, you'll find Castle Hill and Museum of Tropical Queensland. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

All 47 rooms feature LCD TVs, coffee/tea makers, and ceiling fans. Refrigerators, hair dryers, and phones are also available. Housekeeping is available on request.

Enjoy the kids' swimming pool and pool loungers. Business travelers can take advantage of a meeting room and a business center. Added amenities include free WiFi in public areas and laundry facilities. On weekday mornings cooked-to-order breakfast is served between 6:30 AM and 8:30 AM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star Townsville hotel include The Strand Beach and ReefHQ Aquarium.

Queen Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$90* Per night/room 10 Oct. - 11 Oct.

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pet Friendly Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

The Robert Towns ratings based on 215 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Robert Towns

Everyone (134) Couples (44) Business (2) Family (29)
4 out of 5
Nice and quiet clean and comfy beds very friendly

Posted by , from Mackay on 30 Aug. 2020

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Comment from Hotel Management

1 Sep. 2020 by Bella

Thank you so much for your feedback! Hope you have had a wonderful day. Kind regards

4 out of 5

Posted by on 25 Aug. 2020

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Comment from Hotel Management

1 Sep. 2020 by Bella

Thank you for your feedback! Kind regards

1 out of 5
Room was not clean, we had to clean upon arrival. Male receptionist was extremely rude. Overall vibe was not good, we changed accommodation 2 nights into our stay to get out of the place.

Posted by on 23 Aug. 2020

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Comment from Hotel Management

1 Sep. 2020 by Bella

Hello there, I am very sorry to hear about this. There are currently a lot of changes we are undergoing, I do believe that this place will be making a come back. I hope that you will be willing to give us another chance in the future. Kind regards, Bella

2 out of 5
Wall socket for microwave and jug cracked very dangerous. Microwave door rusty. No bedside lamps, holes in beside tables which obviously were supposed to have lamps there. Vanity tap in bathroom leaking through to the base of cupboard and onto bathroom floor. Floors were dirty when was the last time they were washed, vacuumed and sanitised. Noise from upstairs was very annoying. No at reception to hand in key when leaving to tell them about water leakage. Crockery, glasses nothing matching looks like bits and pieces from vinnies.

Posted by , from Shoal Point on 29 Jul. 2020

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Comment from Hotel Management

30 Jul. 2020 by Teri

Hi Margaret, i'm very sorry you did not find the cleanliness of your room up to standard, i have spoken to housekeeping about this and am sure more care will be taken in future. We are currently updating all our kitchenware and maintenance is being done to fix all leaking taps etc.Thank you for your feedback as this will help us to improve. Warm Regards Teri

5 out of 5
I’ve stayed here multiple times for work and it is the first place I check for availability when I come to Townsville. Quiet, middle of town, lovely management. Bed are comfy. Just easy.

Posted by , from Mackay on 20 May 2020

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Comment from Hotel Management

21 May 2020 by sara

Hello:) We are delighted to hear that you have enjoyed your stay here with us. We appreciate your loyalty and your continued trust in our motel and our staff. We look forward to seeing you again in the near future. Thanks Sara.

4 out of 5
Like: Room was clean and in general the area was quiet. The staff was very friendly and helpful. I loved the soft (thin) pillows on the bed. The pilllows were not rock-hard and uncomfortable as is many other places. Dislikes: Although I had a non-smoking room the room smelled of smoke. The shower floor was excessively slippery. Al-in-all a good stay!

Posted by on 1 Apr. 2020

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Comment from Hotel Management

2 Apr. 2020 by Teri

Hi, unfortunately some guests sit outside their room and smoke, while leaving the door open, causing the room to smell, which is very hard to get rid of! I'm very sorry about this! I am glad to hear that everything else was ok and i thank you for your review. Warm Regards Teri

4 out of 5
Great for an overnight stay. Clean, comfy bed, spacious. Handy microwave. Friendly staff.

Posted by on 22 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Teri

Hi, so glad you enjoyed your stay with us and hope to see you again. Thank you for your review! Warm Regards

4 out of 5

Posted by on 7 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Nell

Thank you for your feedback :) Warmest Regards

3 out of 5
The accommodation was pretty on par for what we had expected considering the price but I was disappointed in the fact that the air conditioner was placed in a spot where it did not cool the room down enough and that there was no fan as advertised, as a heavily pregnant woman this was a major issue as I could not sleep well.

Posted by on 6 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Moira

Unfortunately the property is pretty old, and we would prefer the air cons were placed in a better position as well, unfortunately this is out of our control. Could you please let us know where it was advertised that our rooms have ceiling fans? We appreciate your feedback and hope that everything else was ok. Warm Regards.

2 out of 5
Restaurant was incredibly slow and food very poor - they blamed it on the chef who they said they had fired - didn't help us much - part of the delay was we were apparently supposed to order at reception but no one - including the receptionist who could see us waiting - bothered to tell us. Pool is very dangerous - no hand rails - very steep steps - last one is sloped so feet lipped out form under me - all floor tiles incredibly slippery with wet feet

Posted by on 28 Nov. 2019

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Comment from Hotel Management

28 Nov. 2019 by Nell

Hi, please accept our sincerest apologies for the issues you had during your stay with us. I will address your concerns about our pool with my maintenance staff to ensure a safer environment for our guests. Thank you for your feedback. Warmest Regards

Property Features

The Robert Towns offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. A business center and a meeting room are available. Tour/ticket assistance, barbecue grills, and a picnic area are also featured at the family-friendly The Robert Towns. Free self parking is available. Smoking is allowed in designated areas at this 4-star Townsville hotel.

  • 47 guestrooms or units
  • 2 levels
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Townsville, QLD (TSV) (6.7 km / 4.2 mi)
  • Train station: Townsville Station (2.2 km / 1.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Robert Towns offers 47 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • LCD television
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM and 8:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: AUD 1 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 88 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.

  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Contactless check-in is available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10.00 and AUD 20.00 per person (approximately)
  • Pet fee: AUD 1 per accommodation, per night
  • Late check-out fee: AUD 30 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Robert Towns
  • Comfort Inn Robert Towns Hotel
  • Comfort Inn Robert Towns Hotel Townsville
  • Comfort Inn Robert Towns Townsville
  • Robert Towns Comfort Inn
  • Comfort Inn Townsville
  • Townsville Comfort Inn
  • The Robert Towns Hotel
  • Comfort Inn Robert Towns
  • The Robert Towns Townsville
  • The Robert Towns Hotel Townsville

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.