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3.6 out of 5

"We had a great stay sorta, the place is being renovated and they are working around guest, starting to look amazing, the maintenance manager was amazi ... " More

By a verified traveller on Wed 16 Nov 2022

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Hotel Description

A family-friendly stay in the heart of Townsville awaits you at The Robert Towns. Within just a 15-minute stroll, you'll find Castle Hill and The Strand Beach. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

Enjoy the kids' swimming pool and pool loungers. Business travelers can take advantage of a meeting room and a business center. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star Townsville hotel include Queens Gardens and Museum of Tropical Queensland.

Queen Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$99* Per night/room 11 Dec. - 12 Dec.

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

The Robert Towns ratings based on 293 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Robert Towns

Everyone (161) Couples (63) Business (2) Family (53)
5 out of 5
We had a great stay sorta, the place is being renovated and they are working around guest, starting to look amazing, the maintenance manager was amazing and very very helpful the staff go way above to help will be the best place in Townsville by far suzanne

Posted by on 16 Nov. 2022

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Comment from Hotel Management

18 Nov. 2022 by Robert Towns

Thank you for your review, We are so please you are having a good time here. Hope to see next time.

4 out of 5
Need better TV receiption and options

Posted by on 13 Nov. 2022

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Comment from Hotel Management

13 Nov. 2022 by Angelina

thank you for the thoughtful and invaluable feedback you have provided. We are constantly making improvements to the property and any feedback from guests as we move through this process is most valued and well received.

5 out of 5
Staff were excellent. Room was lovely. Quiet peaceful and just a short stroll into city .

Posted by on 7 Nov. 2022

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Comment from Hotel Management

8 Nov. 2022 by The Robert Towns

Thank you for taking the time to provide feedback on your stay. We are glad that you enjoyed your time & thank you for providing positive review about the hotel staff.

3 out of 5
needs refurbishment

Posted by on 11 Oct. 2022

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Comment from Hotel Management

21 Oct. 2022 by Robert Towns

Hi ThomasGood news we are under a renovation at this moment. Should be finish in the next month alsoHope to see you again and check out our hotel.Thank you for your feedback .

1 out of 5
Booked a room for two nights, ended up only staying for one as there was other guests fighting and arguing during the night. Also people peering in under the curtains and knocking on our door. They agreed to refund our 2nd night and then ignored further correspondence from me and also wotif. Would recommend you do yourself a favour and never book a room here

Posted by on 9 Oct. 2022

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Comment from Hotel Management

21 Oct. 2022 by Robert Towns

Hi Clint, You would be pleased we are under new managment and doing a whole renovation so this should not be an issue in the future as we have a manager on site 24/7.Thankyou.

5 out of 5

Posted by on 3 Sep. 2022

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4 out of 5
Great location.

Posted by on 29 Aug. 2022

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Comment from Hotel Management

21 Oct. 2022 by Robert Towns

Hi Brunie, Thankyou for your review, We are glad you enjoyed your stay!

4 out of 5
ideally located and reasonable cost...

Posted by on 4 Aug. 2022

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Comment from Hotel Management

6 Aug. 2022 by Tin Hotel Manager

Dear Ronald, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Robert Towns. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

3 out of 5
Clean enough, needs some repairs

Posted by on 25 Jul. 2022

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Comment from Hotel Management

30 Jul. 2022 by Tin Hotel Manager

Dear Travis, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel. Please know that we will be addressing this review with the team so they can learn from it and do better in future. Thank you for bringing this to our attention.

1 out of 5

Posted by on 24 Jul. 2022

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Property Features

The Robert Towns offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. A business center and a meeting room are available. Tour/ticket assistance, barbecue grills, and a picnic area are also featured at the family-friendly The Robert Towns. Free self parking is available. Smoking is allowed in designated areas at this 4-star Townsville hotel.

  • 47 guestrooms or units
  • 2 levels
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Townsville Station (1.8 km / 1.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Robert Towns offers 47 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • LCD television
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: AUD 1 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 88 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Union Pay. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No lifts
  • Children stay free
  • Pets allowed in specific rooms only
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free: Maximum age 18
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 1 per accommodation, per night
  • Late check-out fee: AUD 30 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.75 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Robert Towns
  • Comfort Inn Robert Towns Hotel
  • Comfort Inn Robert Towns Hotel Townsville
  • Comfort Inn Robert Towns Townsville
  • Robert Towns Comfort Inn
  • Comfort Inn Townsville
  • Townsville Comfort Inn
  • The Robert Towns Hotel
  • Comfort Inn Robert Towns
  • The Robert Towns Townsville
  • The Robert Towns Hotel Townsville

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.