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The Robert Towns

4-star property
261 Stanley Street, Townsville, QLD 1800 796 370
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3.6 out of 5
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See all 333 wotif Reviews

"Very clean but needs a bit of an upgrade in some areas. " More

By a verified traveller on Tue 19 Sep 2023

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Hotel Description

A family-friendly stay in the heart of Townsville awaits you at The Robert Towns. Within just a 15-minute stroll, you'll find Castle Hill and The Strand Beach. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

Enjoy the kids' swimming pool and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star Townsville hotel include Queens Gardens and Museum of Tropical Queensland.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$114* Per night/room 29 Oct. - 30 Oct.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Queen Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Pet Friendly Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

The Robert Towns ratings based on 333 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Robert Towns

Everyone (175) Couples (74) Business (2) Family (65)
4 out of 5

Posted by on 30 Sep. 2023

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4 out of 5
Very clean but needs a bit of an upgrade in some areas.

Posted by on 19 Sep. 2023

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5 out of 5

Posted by on 24 Aug. 2023

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Comment from Hotel Management

13 Sep. 2023 by The Robert Towns

Thanks for the positive review. Look forward to having you back again

2 out of 5
Shower was dirty and the drain was blocked. There was Mould growing in the grout of the shower and the screens were growing with soap scum. The bed was terrible. The mattress was not even flat anymore and was dipping in the middle. Would not stay there again

Posted by on 23 Aug. 2023

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Comment from Hotel Management

27 Aug. 2023 by Chris

Hi Mel,Sorry to hear that you did not enjoy your stay with us, I will have housekeeping look into the issues you have mentioned, we are always trying to update our rooms and will look further into your complaint.Regards

4 out of 5
Very nice

Posted by on 9 Aug. 2023

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Comment from Hotel Management

17 Aug. 2023 by Chris

Thank you Brad,I'm happy to hear you have enjoyed your stay.

3 out of 5
We loved the parking and location. Nice pool area also. We were very glad there was a spare single bed because there’s no way two of us could have slept in the bouncy castle that was the queen bed. Guys it’s time to update the mattresses, the tv’s (we couldn’t even read the remote buttons) and the shower screens are a disgrace. The room was dark because the only curtain we could open that would still allow privacy was screwed to the walk. Perhaps put up some sheer curtains so that the main drapes can be opened whilst retaining some privacy.

Posted by on 6 Aug. 2023

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Comment from Hotel Management

17 Aug. 2023 by Chris

Hi Geoffrey,We are happy to hear that you enjoyed the location of Robert Towns.We are looking into many updates in the coming weeks.Hopefully we tick some of the boxes that you have mentioned.Regards Chris

4 out of 5
Excellent location to access attractions

Posted by on 27 Jul. 2023

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3 out of 5
Room was neat and tidy. There was no plugs for either the sink or bathroom basin. Water pressure very weak.

Posted by on 23 Jul. 2023

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Comment from Hotel Management

4 Aug. 2023 by Leo Oliveira

Thank you so much for taking the time to leave us a rating Debbie, our plugs are normally inside the drawer in the bathroom. I apologies in anyway if this affected your stay with us. Hope to see you soon at Robert Towns.

4 out of 5

Posted by on 16 Jul. 2023

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Comment from Hotel Management

4 Aug. 2023 by Leo Oliveira

Thank you so much for taking the time to leave us a rating.

5 out of 5

Posted by on 9 Jul. 2023

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Comment from Hotel Management

4 Aug. 2023 by Leo Oliveira

Thank you so much for taking the time to leave us a rating.

About the The Robert Towns

Location 261 Stanley Street, Townsville, QLD 4810

Property Features

The Robert Towns offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. A business center and a meeting room are available. Tour/ticket assistance, barbecue grills, and a picnic area are also featured at the family-friendly The Robert Towns. Free self parking is available. Smoking is allowed in designated areas at this 4-star Townsville hotel.

  • 47 guestrooms or units
  • 2 levels
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Townsville Station (1.8 km / 1.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Robert Towns offers 47 air-conditioned accommodations with safes and hair dryers. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • LCD television
  • Refrigerator
  • Electric kettle
  • Bathtub or shower
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Toothbrush and toothpaste

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: AUD 1 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 88 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No lifts
  • Children stay free
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 18
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 1 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: AUD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Robert Towns
  • Comfort Inn Robert Towns Hotel
  • Comfort Inn Robert Towns Hotel Townsville
  • Comfort Inn Robert Towns Townsville
  • Robert Towns Comfort Inn
  • Comfort Inn Townsville
  • Townsville Comfort Inn
  • The Robert Towns Hotel
  • Comfort Inn Robert Towns
  • The Robert Towns Townsville
  • The Robert Towns Hotel Townsville

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.