Skip to main content
Beginning of main content
3.7 out of 5

"Quiet rooms, clean, efficient and good location. " More

By a verified traveller on Sat 10 Jul 2021

Enter dates to see availability

Hotel Description

A family-friendly stay in the heart of Townsville awaits you at The Robert Towns. Within a 20-minute stroll, you'll find Castle Hill and Museum of Tropical Queensland. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

All 47 rooms feature LCD TVs, coffee/tea makers, and ceiling fans. Refrigerators, hair dryers, and phones are also available. Housekeeping is available on request.

Enjoy the kids' swimming pool and pool loungers. Business travelers can take advantage of a meeting room and a business center. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star Townsville hotel include The Strand Beach and ReefHQ Aquarium.

Queen Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$96* Per night/room 29 Jul. - 30 Jul.

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pet Friendly Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

The Robert Towns ratings based on 239 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Robert Towns

Everyone (141) Couples (50) Business (2) Family (41)
1 out of 5
Nothing - place was dirty, shower was broken, bed sheets didnt fit the bed etc etc etc

Posted by on 18 Jul. 2021

Was this review helpful to you?
Comment from Hotel Management

20 Jul. 2021 by Ruth

Hi there thanks for your feed back. We will address these items.

4 out of 5
Quiet rooms, clean, efficient and good location.

Posted by on 10 Jul. 2021

Was this review helpful to you?
1 out of 5
I have contacted the property with issues and am hoping for further follow up with management

Posted by on 9 Jul. 2021

Was this review helpful to you?
3 out of 5
The property was well located and functional. An easy walk into the CBD. Parking is dis-organised with none allocated. You miss out if fully booked and take your chances on the road.Getting a bit old and tired.

Posted by on 1 Jul. 2021

Was this review helpful to you?
Comment from Hotel Management

16 Jul. 2021 by Peter

We are in a great location and yes we are getting on in age however we are very clean, tidy and have a long term plan to move into the future.

1 out of 5

Posted by on 30 Jun. 2021

Was this review helpful to you?
1 out of 5
The property showed on photos that there were two beds which there wasn’t. We didn’t stay there at all as it was not what we expected at all. We checked out the next morning and were for two nights at a very high rate for Saturday. We still need to be refunded for Sunday, Monday night

Posted by on 27 Jun. 2021

Was this review helpful to you?
Comment from Hotel Management

16 Jul. 2021 by Peter

Sorry for not meeting your expectations.

4 out of 5
Location was good

Posted by on 30 May 2021

Was this review helpful to you?
Comment from Hotel Management

4 Jun. 2021 by Bruno

Hi, thanks for submitting your review.

5 out of 5
Excellent position being close to the city central. Dog friendly.

Posted by on 23 May 2021

Was this review helpful to you?
Comment from Hotel Management

24 May 2021 by Bruno

Hi There, thanks for your excellent review :)

3 out of 5
Very dated , needs upgraded

Posted by on 16 May 2021

Was this review helpful to you?
Comment from Hotel Management

17 May 2021 by Bruno

Hi thanks for leaving your review. Kind Regards, Bruno.

1 out of 5
The only good thing is the the central location. Place was filthy. No one staffing reception at 6pm arrival time contrary to their email confirmation. It advertises amenities such as hairdryer and toiletries- zero!! But no excuse for the dirtiness of it. I took several photos of the filthy bathroom and floor and glasses. I would not use their stuff after I saw how dirty thins were when I arrived

Posted by on 16 May 2021

Was this review helpful to you?
Comment from Hotel Management

17 May 2021 by Bruno

Hi There, reception closes at 8pm everyday and although sometimes reception is unattended, when we are assisting another guests, we are always available over the phone. It would had been great if you could have addressed these issues with us as we take the cleanliness of our rooms very serious. It is hard to chase now the issues because the review is anonymous, which does not help the hotel following up the issues with cleaners and quality control. Kind Regards, Bruno

Property Features

The Robert Towns offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. A business center and a meeting room are available. Tour/ticket assistance, barbecue grills, and a picnic area are also featured at the family-friendly The Robert Towns. Free self parking is available. Smoking is allowed in designated areas at this 4-star Townsville hotel.

  • 47 guestrooms or units
  • 2 levels
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Townsville, QLD (TSV) (6.7 km / 4.2 mi)
  • Train station: Townsville Station (2.2 km / 1.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Robert Towns offers 47 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • LCD television
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: AUD 1 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 88 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No lifts
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 1 per accommodation, per night
  • Late check-out fee: AUD 30 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Robert Towns
  • Comfort Inn Robert Towns Hotel
  • Comfort Inn Robert Towns Hotel Townsville
  • Comfort Inn Robert Towns Townsville
  • Robert Towns Comfort Inn
  • Comfort Inn Townsville
  • Townsville Comfort Inn
  • The Robert Towns Hotel
  • Comfort Inn Robert Towns
  • The Robert Towns Townsville
  • The Robert Towns Hotel Townsville

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing http://www.wotif.com/Townsville-Hotels-The-Robert-Towns.h184775-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Townsville-Hotels-The-Robert-Towns.h184775-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Townsville-Hotels-The-Robert-Towns.h184775-p2.Hotel-Reviews?rm1=a2&

Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.