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3.8 out of 5

"Great size bed. Just lucky there were two TV in the room, because the one in the sitting area had no TV cable going to the TV. Then woke up in the mor ... " More

By a verified traveller on Sat 01 Sep 2018

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Hotel Description

A family-friendly stay in the heart of Townsville awaits you at The Robert Towns. Within a 20-minute stroll, you'll find Museum of Tropical Queensland and The Strand Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self parking.

Free WiFi, LCD TVs and coffee/tea makers are featured in all 47 rooms. Fridges, microwaves and room service make in-room dining convenient, and minibars provide refreshments. Additionally, free newspapers, ceiling fans and hairdryers are available.

The bistro, Granite Bar, serves American cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the kids' swimming pool and pool loungers. Business travellers can take advantage of a meeting room and a business centre. Added amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 8:30 AM. There's also the convenience of RV/bus/truck parking.

Sights within a 20-minute walk of this 4-star Townsville hotel include ReefHQ Aquarium and Castle Hill.

Queen Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$90* Per night/room 13 Dec. - 14 Dec.

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pet Friendly Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

The Robert Towns ratings based on 206 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Robert Towns

Everyone (131) Couples (43) Business (2) Family (25)
2 out of 5
Restaurant was incredibly slow and food very poor - they blamed it on the chef who they said they had fired - didn't help us much - part of the delay was we were apparently supposed to order at reception but no one - including the receptionist who could see us waiting - bothered to tell us. Pool is very dangerous - no hand rails - very steep steps - last one is sloped so feet lipped out form under me - all floor tiles incredibly slippery with wet feet

Posted by on 28 Nov. 2019

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Comment from Hotel Management

28 Nov. 2019 by Nell

Hi, please accept our sincerest apologies for the issues you had during your stay with us. I will address your concerns about our pool with my maintenance staff to ensure a safer environment for our guests. Thank you for your feedback. Warmest Regards

4 out of 5

Posted by on 24 Oct. 2019

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Comment from Hotel Management

4 Nov. 2019 by Nell

Thank you for your feedback. Warmest Regards

5 out of 5

Posted by on 22 Sep. 2019

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Comment from Hotel Management

26 Sep. 2019 by Front Desk

thanks for taking the time to review your stay, your feedback is greatly appreciated and has been shared with our team. Hope to see you again soon.

4 out of 5

Posted by on 18 Sep. 2019

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Comment from Hotel Management

21 Sep. 2019 by Front Desk

thanks for taking the time to review your stay, we appreciate your feedback

3 out of 5
Overall an OK hotel for the price. Our room did have little ants throughout it. The cleaner only came in once our whole stay, the second day so we didn't get fresh towels or top ups of soap ect. The staff are nice. I don't recommend staying close to the pool side as it can get pretty loud of an evening.

Posted by on 17 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by Front Desk

Thanks for taking the time to review your stay, your feedback is appreciated and has been passed on to the Management.

4 out of 5
Good size rooms with all the basics, central location, good off street paking suitable for high vehicles.

Posted by on 1 Sep. 2019

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Comment from Hotel Management

2 Sep. 2019 by kirsty

thanks for taking the time to review, we appreciate your feedback

3 out of 5

Posted by on 25 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by Front Desk

thanks for taking the time to review your stay, we appreciate your feedback

4 out of 5
Location of property was excellent and I loved the pool. The building and facilities were showing their age a little.

Posted by on 22 Aug. 2019

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Comment from Hotel Management

22 Aug. 2019 by Front Desk

thanks for taking the time to review your stay, we appreciate your feedback.

4 out of 5

Posted by on 20 Aug. 2019

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Comment from Hotel Management

22 Aug. 2019 by Front Desk

thanks for taking the time to review your stay, your feedback is appreciated.

3 out of 5
Central location to strand and CBD, staff friendly

Posted by on 19 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Front desk

thanks for taking the time to review your stay, your feedback is appreciated

Property Features

The Robert Towns offers its guests an outdoor pool and a kids' pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and a meeting room are available. Tour or ticket assistance, a BBQ, and a picnic area are also featured at the family-friendly The Robert Towns. Free self parking is available. Smoking is allowed in designated areas at this 4-star Townsville hotel.

  • 47 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Townsville, QLD (TSV) (6.4 km / 4 mi)
  • Train station: Townsville Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

The Robert Towns offers 47 forms of air-conditioned accommodation with minibars and free newspapers. LCD televisions are featured in guestrooms. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Fridge
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 6:30 AM and 8:30 AM.

Granite Bar – This bistro specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 8:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 6:30 AM - 9:30 PM.
If you are planning to arrive after 9:00 PM, please contact the property at least 24 hours in advance using the information on the booking confirmation.

The front desk at this property is open daily from 6:30 AM - 9:30 PM.
Guests arriving after 9:00 PM must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: AUD 1 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 88 lb)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10.00 and AUD 20.00 for adults, and AUD 10.00 and AUD $22 for children (approximately)
  • Pet fee: AUD 1 per accommodation, per night
  • Late check-out fee: AUD 30 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Robert Towns
  • Comfort Inn Robert Towns Hotel
  • Comfort Inn Robert Towns Hotel Townsville
  • Comfort Inn Robert Towns Townsville
  • Robert Towns Comfort Inn
  • Comfort Inn Townsville
  • Townsville Comfort Inn
  • The Robert Towns Hotel
  • Comfort Inn Robert Towns
  • The Robert Towns Townsville
  • The Robert Towns Hotel Townsville

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.wotif.com/Townsville-Hotels-The-Robert-Towns.h184775-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.