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3.6 out of 5

"Very professional, personable staff. Clean room and pet friendly with no questions asked. " More

By a verified traveller on Mon 09 May 2022

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Hotel Description

A family-friendly stay in the heart of Townsville awaits you at The Robert Towns. Within a 20-minute stroll, you'll find Castle Hill and The Strand Beach. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

Enjoy the kids' swimming pool and pool loungers. Business travelers can take advantage of a meeting room and a business center. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star Townsville hotel include Museum of Tropical Queensland and Queens Gardens.

Queen Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$89* Per night/room 27 Jul. - 28 Jul.

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pet Friendly Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

The Robert Towns ratings based on 274 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Robert Towns

Everyone (150) Couples (59) Business (2) Family (49)
5 out of 5
Great place to stay

Posted by on 17 Jun. 2022

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Comment from Hotel Management

25 Jun. 2022 by Bruno

Thanks Jarvis!

2 out of 5
The room we were given was not in good condition Stains on the walls and ceilings paint chips, door missing off the shower screen

Posted by on 15 Jun. 2022

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Comment from Hotel Management

25 Jun. 2022 by Bruno

Hi Judith, Sorry to hear the room did not meet your expectations. We are working everyday to take this place to the next level. Kind Regards,

1 out of 5
The place was made properly as usual but the chemicals used for the cleaniing left a very toxic smell. I could not breath my partner's eyes stung and got red just from sitting in the room for the duration time to get a hold of night staff. It. In the end we gave up told the night operator we are not staying and handing the keys back into the lock box.

Posted by on 15 Jun. 2022

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Comment from Hotel Management

25 Jun. 2022 by Bruno

Hi Gorgeouss, Sorry to hear you had this issue. We have not received this kind of complain before. We have agreed with a full refund as you did not stay for the night. Bruno

2 out of 5
It was very disappointing. Very old and run down. Beds need to be replaced. Definately was not worth the money. Very disappointed. One blanket available for 3 person's not enough warmth. Staff where not available at checkout . We checked out at 9 am and ataff were not avaiable until11am. Money had been taken out of my account with out my authorisation. Will not stay again.

Posted by on 14 Jun. 2022

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Comment from Hotel Management

25 Jun. 2022 by Bruno

Hi Bridgette, Sorry to hear about the issues you have mentioned. Bruno

1 out of 5
Facilities old, room smelled, no spare pillows, only a sheet on the bed Would not stay again

Posted by on 27 May 2022

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Comment from Hotel Management

25 Jun. 2022 by Bruno

Hi Kerryn Sorry to hear we did not meet your expectations. Regards,

2 out of 5
Mattresses uncomfortable and lumpy. Only one cup in room. Shower tiles need cleaning. Basin stained. Insect in bed and crawling out of wash hand basin. Although advertised as having a restaurant there was not one. Manager and cleaning staff did their best, under the circumstances, to assist us.

Posted by on 23 May 2022

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Comment from Hotel Management

25 Jun. 2022 by Bruno

Hi Lawrence, Thanks for submitting your review. We are working everyday trying our best to deliver the best service possible. Kind Regards, Bruno

5 out of 5
Very professional, personable staff. Clean room and pet friendly with no questions asked.

Posted by on 9 May 2022

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Comment from Hotel Management

26 May 2022 by Helen

Thanks a lot for your great review :) Kind Regards,

2 out of 5
Our aircon made a noise all night. It was very noisy and had a bright light on it. The tv only had one channel.

Posted by on 7 Apr. 2022

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Comment from Hotel Management

26 May 2022 by Helen

Hi there, We appreciate your notes.

3 out of 5
Ammenities in room such as Bathroom are in poor condition. Remote for TV was in terrible condition. That could be fixed by purchasing a generic remote for the TV. There was Coffee supplied but no milk which equals no coffee. Lamps need replacement. - Staff friendly

Posted by on 6 Apr. 2022

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Comment from Hotel Management

26 May 2022 by Helen

Hi there, We appreciate your notes.

1 out of 5
This was a nightmare.

Posted by on 4 Mar. 2022

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Property Features

The Robert Towns offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. A business center and a meeting room are available. Tour/ticket assistance, barbecue grills, and a picnic area are also featured at the family-friendly The Robert Towns. Free self parking is available. Smoking is allowed in designated areas at this 4-star Townsville hotel.

  • 47 guestrooms or units
  • 2 levels
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Townsville Station (2.2 km / 1.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Robert Towns offers 47 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • LCD television
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: AUD 1 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 88 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Union Pay. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No lifts
  • Pets allowed in specific rooms only
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 1 per accommodation, per night
  • Late check-out fee: AUD 30 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Robert Towns
  • Comfort Inn Robert Towns Hotel
  • Comfort Inn Robert Towns Hotel Townsville
  • Comfort Inn Robert Towns Townsville
  • Robert Towns Comfort Inn
  • Comfort Inn Townsville
  • Townsville Comfort Inn
  • The Robert Towns Hotel
  • Comfort Inn Robert Towns
  • The Robert Towns Townsville
  • The Robert Towns Hotel Townsville

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.