Skip to main content
Beginning of main content
3.8 out of 5

"Happy to stay again next time in Townsville. Hopefully tje restaurant will be open. " More

By a verified traveller on Tue 24 Nov 2020

Enter dates to see availability

Hotel Description

Madison Plaza Townsville puts you in the heart of Townsville, connected to a shopping center and within a 20-minute stroll of Catholic Diocese of Townsville and Castle Hill. Highlights at this hotel include in-room free WiFi and LCD TVs.

You can enjoy DVD players, irons/ironing boards, and desks, featured in all 93 rooms. Additionally, refrigerators and free toiletries are available. Housekeeping is available on request.

This business-friendly hotel offers free WiFi in public areas, luggage storage, and a television in a common area. Additionally, you'll find laundry facilities, an elevator, and a vending machine. There's also the convenience of limited parking.

Places within a 30-minute walk of this 4-star Townsville hotel include Townsville Entertainment & Convention Centre and Queens Gardens.

Business Room (Shower over Bath)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$83* Per night/room 6 Dec. - 7 Dec.

Executive Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Executive Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Madison Plaza Townsville ratings based on 453 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Madison Plaza Townsville

Everyone (314) Couples (34) Family (66)
4 out of 5
Happy to stay again next time in Townsville. Hopefully tje restaurant will be open.

Posted by on 24 Nov. 2020

Was this review helpful to you?
4 out of 5
I have always loved staying here , it is dated and needs a total refresh n the public areas but it is beautiful and clean in the rooms , bedroom and suites are spacious , check in is a breeze , only thing negative this stay was a dirty sock left in our lounge area . But I will always stay here when possible ..❤️

Posted by , from Ayr Q Australia 🇦🇺 on 23 Nov. 2020

Was this review helpful to you?
3 out of 5
Tidy bedroom and nicely setup bathroom. Good communication with the staff and they were quite helpful with storing luggage as I arrived early. The main issue was a lot of mould on the roof in the bathroom.

Posted by , from Brisbane on 21 Oct. 2020

Was this review helpful to you?
Comment from Hotel Management

17 Nov. 2020 by Sharna - Hotel Management

Hi Thaddeus, thank you for taking the time to share your feedback following your stay last month. I am so pleased you enjoyed the layout of your hotel room, and that our reception team were quick to assist you with your luggage storage on arrival. Thank you for your feedback about the bathroom, I am so sorry we didn't rectify this for you during your stay. Kind Regards, Sharna Baldonado - Hotel Management.

5 out of 5
location, quiet rooms friendly staff,security.staff remembered we had stayed previously

Posted by , from magnetic island on 20 Oct. 2020

Was this review helpful to you?
Comment from Hotel Management

17 Nov. 2020 by Sharna - Hotel Management

Hi Heather, thank you so much for taking the time to share your wonderful feedback and for rating Madison Plaza Townsville 5 out of 5! We sincerely value the support you've shown our hotel, and are so happy that you enjoy our central city location and attentive, friendly staff. We look forward to welcoming you back again soon! Kind Regards, Sharna Baldonado – Hotel Management.

4 out of 5
It’s good for the price. Hotel is ok. The drunken galahs at 2

Posted by on 17 Oct. 2020

Was this review helpful to you?
Comment from Hotel Management

17 Nov. 2020 by Sharna - Hotel Management

Thank you for your feedback and for commenting that Madison Plaza Townsville is great value for money! We hope to welcome you back again in the future. Kind Regards, Sharna Baldonado - Hotel Management.

4 out of 5
Well located at the end of the mall, well priced and friendly staff.

Posted by on 17 Oct. 2020

Was this review helpful to you?
Comment from Hotel Management

17 Nov. 2020 by Sharna - Hotel Management

Thank you for taking the time to share your feedback following your recent stay. I am so pleased that you found our rooms comfortable and clean, and that all of our staff made you feel welcome throughout your stay. I must say, we have a great team who really care and always go above and beyond to ensure our guests are happy. We are so grateful for your positive comments and look forward to accommodating you again in the near future. Kind Regards, Sharna Baldonado - Hotel Management

5 out of 5
Nice service. Quiet place to relax. Close to shops & eaterys

Posted by on 9 Oct. 2020

Was this review helpful to you?
Comment from Hotel Management

17 Nov. 2020 by Sharna - Hotel Management

Thank you for your wonderful feedback! We appreciate the 5/5 rating and kind comments about our friendly staff and central city location. We look forward to welcoming you back again soon. Kind Regards, Sharna Baldonado - Hotel Management.

4 out of 5
Clean comfortable and in the centre of town so was close to everything.

Posted by , from Redland City on 9 Oct. 2020

Was this review helpful to you?
Comment from Hotel Management

17 Nov. 2020 by Sharna - Hotel Management

Hi Aynsley, thank you so much for taking the time to share your wonderful feedback. We sincerely value the support you've shown our hotel, and are so happy that you enjoyed our comfortable rooms and central city location. We look forward to welcoming you back again soon! Kind Regards, Sharna Baldonado – Hotel Management.

4 out of 5
Nice room, helpful staff. Central. Had unexpected offsite parking fee, but just around corner.

Posted by on 7 Oct. 2020

Was this review helpful to you?
Comment from Hotel Management

17 Nov. 2020 by Sharna - Hotel Management

Thank you for your wonderful feedback! We appreciate the 4/5 rating and kind comments about our accommodation and reception staff. We look forward to welcoming you back again soon. Kind Regards, Sharna Baldonado - Hotel Management.

3 out of 5

Posted by on 7 Oct. 2020

Was this review helpful to you?
Comment from Hotel Management

17 Nov. 2020 by Sharna - Hotel Management

Thank you for your feedback! We appreciate your feedback and look forward to welcoming you back again soon. Kind Regards, Sharna Baldonado - Hotel Management.

About the Madison Plaza Townsville

Location 409 Flinders St., Townsville, QLD 4810

Property Features

As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in a common area. Public spaces have free WiFi. This 4-star Townsville hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 5 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Townsville, QLD (TSV) (6.2 km / 3.9 mi)
  • Train station: Townsville Station (1.8 km / 1.1 mi)

Room Amenities

Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. This Townsville hotel provides complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.

  • LCD television
  • DVD player
  • Refrigerator
  • Electric kettle
  • Cribs (surcharge)
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 9:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 9:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.Contactless check-in is available.

  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 15 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chifley Hotel Townsville Plaza
  • Madison Plaza Townsville Hotel
  • Chifley Madison Plaza Townsville
  • Chifley Plaza Townsville Hotel
  • Chifley Plaza Townsville
  • Madison Plaza Townsville Hotel
  • Madison Plaza Townsville Townsville
  • Madison Plaza Townsville Hotel Townsville

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

url importing http://www.wotif.com/Townsville-Hotels-Madison-Plaza-Townsville.h62678-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Townsville-Hotels-Madison-Plaza-Townsville.h62678-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Townsville-Hotels-Madison-Plaza-Townsville.h62678-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.