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Madison Plaza Townsville

4-star property
409 Flinders St., Townsville, QLD 1800 796 370
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3.7 out of 5
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See all 465 wotif Reviews

"only issue was parking but they offered with 15 a night " More

By a verified traveller on Mon 20 Jun 2022

Points Of Interest

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Hotel Description

Madison Plaza Townsville puts you in the heart of Townsville, connected to a shopping center and within a 20-minute stroll of Catholic Diocese of Townsville and Castle Hill. Highlights at this hotel include in-room free WiFi and LCD TVs.

This business-friendly hotel offers free WiFi in public areas, luggage storage, and a television in a common area. Additionally, you'll find laundry facilities, an elevator, and a vending machine. There's also the convenience of limited parking.

Places within a 30-minute walk of this 4-star Townsville hotel include Townsville Entertainment & Convention Centre and Queens Gardens.

Executive Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$97* Per night/room 28 Jun. - 29 Jun.

Executive Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Business Room (Shower over Bath)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Madison Plaza Townsville ratings based on 465 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Madison Plaza Townsville

Everyone (236) Couples (68) Family (100)
5 out of 5
We loved the hotel

Posted by on 22 Jun. 2022

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5 out of 5
only issue was parking but they offered with 15 a night

Posted by on 20 Jun. 2022

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4 out of 5
The location was excellent room was clean but dated. The fridge in the cupboard was not a good idea as the door was hard to open as it sat down below the slider track. All it needs is a piece of ply under the fridge to lift it up above the track.

Posted by on 19 Jun. 2022

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4 out of 5
It was good for the price and the staff were kind and considerate.

Posted by on 19 Jun. 2022

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3 out of 5
The property looking tired and in need of an upgrade. Nice bathroom however and good shower

Posted by on 16 Jun. 2022

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2 out of 5
The venue was old, no service to rooms as we stayed for 3 nights. wifi poor only worked in reception. the room had a stale smell. noise at night from the water pipes

Posted by on 13 Jun. 2022

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5 out of 5
We always stay here when in townsville it is clean, comfortable, cheap and convenient to most attractions and facilities

Posted by on 6 Jun. 2022

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1 out of 5
The room had a dripping air con unit and smelt dank from the mold. The staff would not relocate us and advised that they would speak to the manager whom was off site. I had to physically go and address the staff, there was call back to let us know of what was being done to improve our stay. All answer from the staff started with "unfortunitly" the whole experience was terrible.

Posted by on 5 Jun. 2022

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3 out of 5
The lift was broken so we had to all use the stairs which is fine if you don’t have an excessive amount of luggage.

Posted by on 4 Jun. 2022

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3 out of 5
Subscription to a pay-TV channel is required.

Posted by on 30 May 2022

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About the Madison Plaza Townsville

Location 409 Flinders St., Townsville, QLD 4810

Property Features

As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in a common area. Public spaces have free WiFi. This 4-star Townsville hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 5 levels
  • Self-service laundry
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Townsville Station (1.8 km / 1.1 mi)

Room Amenities

Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.

  • LCD television
  • DVD player
  • Refrigerator
  • Electric kettle
  • Cribs (surcharge)
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 9:00 AM - 11:00 AM
  • Monday - Sunday: 1:00 PM - 9:00 PM
Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Sunday: 9:00 AM - 11:00 AM
  • Monday - Sunday: 1:00 PM - 9:00 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in is available.

  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chifley Hotel Townsville Plaza
  • Madison Plaza Townsville Hotel
  • Chifley Madison Plaza Townsville
  • Chifley Plaza Townsville Hotel
  • Chifley Plaza Townsville
  • Madison Plaza Townsville Hotel
  • Madison Plaza Townsville Townsville
  • Madison Plaza Townsville Hotel Townsville

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.