4.1 out of 5

"My room, on the top floor, was quiet, clean and very comfortable. Staff on arrival were very efficient and friendly. It was nice to enter a room and n ... " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

Madison Plaza Townsville places you in the center of Townsville, connected to a shopping centre and within a 30-minute stroll of Catholic Diocese of Townsville and Queens Gardens. Highlights at this hotel include an indoor swimming pool and in-room free WiFi.

All 93 rooms feature LCD TVs with DVD players, and you can enjoy coffee/tea makers, hairdryers, and phones. Additionally, fridges, irons/ironing boards, and desks are available.

For a drink, you can stop by the hotel's own bar/lounge. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning cooked-to-order breakfast is served between 7 AM and 11 AM. There's also the convenience of self parking.

With a stay at this 4-star Townsville hotel, you'll be 1.9 km (1.2 mi) from Townsville Entertainment & Convention Centre and 2.3 km (1.4 mi) from Castle Hill.

Business Room (Shower over Bath)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$108 per night

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Executive Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Madison Plaza Townsville ratings based on 1,072 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Madison Plaza Townsville

Everyone (800) Couples (170) Business (10) Family (79) Other (3)
1 out of 5
The place smelt of wet rust. the carpet needs replacing and the walls are cracking. nothing in the mini bar.

Posted by on 22 Mar. 2019

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3 out of 5
I liked the locality although parking was a problem. We decided to pay for our parking with the hotel. Unfortunately this was away from the hotel.

Posted by on 20 Mar. 2019

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4 out of 5
I liked the friendliness of the reception staff, and the convenient location of the premises. That was important to me. I didn't like the $15 per night parking fee. However, free street parking was available.

Posted by on 19 Mar. 2019

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4 out of 5
Property was very close to everywhere we needed to be. Staff were very pleasant and helpful, with loads of knowledge about the local area and interesting things to do. Room was clean and comfortable and quiet. However the evaluators did smell very old and musty. Over all we had a enjoyable stay and will be sure to return again.

Posted by on 19 Mar. 2019

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2 out of 5
off road parking is a 150m walk and drop off loading zone out front of building constantly full so couldn't even get close to building to drop off pickup for ease of check in and checkout. rooms are dated and bedding is old and worn. bedding comforter is just a k'mart blanket sandwiched between 2 flat sheets only other place I've seen this done is a budget motel. sheets feel like they are made from sandpaper bathroom is tidy but not very clean scum marks on tiles and fixtures.

Posted by on 17 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by Kallie Glynatsis

Hi, thank you for providing your feedback following your recent stay. I am so sorry we did not meet your expectations, we hope to have another opportunity to accommodate you again. Kind Regards, Kallie Glynatsis - Assistant Manager.

5 out of 5
We have used Madison Plaza a number of times. The hotel is so handy to the Cowboys Leagues Club (Meals, Transfer to the Cowboys Home Ground, Post game activities.)

Posted by on 17 Mar. 2019

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4 out of 5
It was nice and central to the CBD easy walking distance to restaurants and transport

Posted by on 14 Mar. 2019

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Comment from Hotel Management

15 Mar. 2019 by Kallie Glynatsis

Thank you so much for your generous review, we appreciate your time. I am so happy to hear you enjoyed our convenient central city location, and we hope to accommodate you again in the future. Kind Regards, Kallie Glynatsis - Assistant Manager.

4 out of 5
Nice and clean friendly staff lifts and corridor decor a little outdated but clean

Posted by on 6 Mar. 2019

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Comment from Hotel Management

7 Mar. 2019 by Kallie Glynatsis - Assistant Manager

Hi, thank you so much for your lovely review. I am so pleased you found our property to be super clean, and you found our staff members nice and friendly. We appreciate your feedback and look forward to welcoming you back again in future. Kind Regards, Kallie Glynatsis - Assistant Manager.

3 out of 5
Needed onsite parking and would love room service for dinner

Posted by on 6 Mar. 2019

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Comment from Hotel Management

7 Mar. 2019 by Kallie Glynatsis - Assistant Manager

Thank you for taking the time to provide us with your honest feedback, we appreciate your comments. Kind Regards, Kallie Glynatsis - Assistant Manager.

1 out of 5
Room was filthy. We found a USED BAND-AID in my son's bed. Dusty and smelly bathroom had shocking mould in the vents no hot water. Car park is TWO MINS WALK AWAY FROM VENUE which would be extremely inconvenient for the elderly and disabled people. Gym is down the road also not at the venue. When we asked for a refund after inspecting the room and my daughter's asthma was reacting to the dusty room we were told no. "Only the manager can send off a request." The girl on the desk was lovely we understood he hand were tied due to the hotels policy.

Posted by on 4 Mar. 2019

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Comment from Hotel Management

7 Mar. 2019 by Kallie Glynatsis - Assistant Manager.

Thank you for taking the time to provide us with your honest feedback. I am so sorry to hear we did not meet your expectations during your previous stay, and we hope to have the opportunity to accommodate you again in future. Kind Regards, Kallie Glynatsis - Assistant Manager.

About the Madison Plaza Townsville

Location 409 Flinders St., Townsville, QLD 4810

Property Features

There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An indoor pool, vending machine, and laundry facilities are also featured at the business-friendly Madison Plaza Townsville. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Townsville hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 5 levels
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Townsville, QLD (TSV) (6.2 km / 3.8 mi)
  • Train station: Townsville Station (1.3 km / 0.8 mi)
  • Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Madison Plaza Townsville offers 93 forms of air-conditioned accommodation with DVD players and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in March 2016.

  • LCD television
  • DVD player
  • Fridge
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 11 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 30 for adults, and AUD 20 and AUD 30 for children (approximately)
  • Self-parking fee: AUD 15 per day
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chifley Plaza Townsville Hotel
  • Chifley Plaza Townsville
  • Madison Plaza Townsville Hotel

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.