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Madison Plaza Townsville

4.0 star property
Central Townsville hotel connected to a shopping centre, a quick walk to Castle Hill

Photo gallery for Madison Plaza Townsville

Cafe
LCD TV, DVD player
Exterior
Lobby lounge
Executive Studio Suite, 1 King Bed

Reviews

7.2 out of 10
Good

Popular amenities

  • Laundry
  • Air conditioning
  • Free WiFi
The current price is AU$132
includes taxes & fees
11 May - 12 May

Explore the area

Map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Castle Hill
    ‪6 min walk‬
  • Queensland Country Bank Stadium
    ‪10 min walk‬
  • Magnetic Island Ferry Terminal
    ‪17 min walk‬
  • Townsville, QLD (TSV)
    ‪7 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath)

Business Room (Shower over Bath)

Highlights

Air conditioning
Fridge
LCD TV
Shower/bath combination
Private bathroom
Electric kettle
Mobile key entry
Desk
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Family Suite

Executive Family Suite

Executive Family Suite

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Electric kettle
Mobile key entry
Desk
  • 56 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Electric kettle
Mobile key entry
Desk
Iron/ironing board
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Queen Room

Executive Queen Room

Executive Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Electric kettle
Mobile key entry
Desk
Iron/ironing board
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Electric kettle
Mobile key entry
Desk
Iron/ironing board
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

About the area

Townsville

Madison Plaza Townsville puts you in the heart of Townsville, connected to a shopping centre and within a 20-minute stroll of Catholic Diocese of Townsville and Castle Hill. Highlights at this hotel include in-room free WiFi and LCD TVs. .This smoke-free hotel offers free WiFi in public areas, luggage storage and a television in a common area. Additionally, you'll find laundry facilities, a lift and a banquet hall. There's also the convenience of limited parking. .Places within a 30-minute walk of this 4-property class Townsville hotel include Queens Gardens and Townsville Entertainment & Convention Centre.

What's nearby

  • Castle Hill - 6 min walk - 0.6 km
  • Queensland Country Bank Stadium - 10 min walk - 0.9 km
  • The Strand Beach - 16 min walk - 1.4 km
  • Magnetic Island Ferry Terminal - 17 min walk - 1.5 km
  • Townsville Entertainment & Convention Centre - 3 min drive - 2.1 km

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 7 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Cowboys Leagues Club - ‬3 min walk
  • ‪Victoria Bridge - ‬4 min walk
  • ‪City Lane & City Arcade - ‬2 min walk
  • ‪The TapHouse Townsville - ‬3 min walk

About this property

Madison Plaza Townsville

Central Townsville hotel connected to a shopping centre, a quick walk to Castle Hill
As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in common area. Public spaces have free WiFi.

This 4-star Townsville hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 5 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site
Madison Plaza Townsville offers 93 accommodations with DVD players and an iron/ironing board. LCD televisions are featured in guestrooms. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on request and hairdryers can be requested. Cots/infant beds (surcharge) are also available.

Languages

English

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The price is AU$139
includes taxes & fees
7 May - 8 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 15 per night)
  • Limited on-site parking

Things to do

  • TV in common areas

Family friendly

  • Cot (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Frequently asked questions

What is the cancellation policy at Madison Plaza Townsville?

Madison Plaza Townsville offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Madison Plaza Townsville?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at Madison Plaza Townsville on 11 May 2025 start from AU$132.0, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Madison Plaza Townsville?

Onsite parking is limited.

Are there any beaches close to Madison Plaza Townsville?

Yep, Madison Plaza Townsville is a short 16-minute walk from The Strand Beach.

Does Madison Plaza Townsville have a waterslide?

No, there is no waterslide at Madison Plaza Townsville, but Strand Waterpark is a short 19-minute walk away.

Is Madison Plaza Townsville family-friendly?

You bet! With amenities such as laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Madison Plaza Townsville is a hit with families.

Does Madison Plaza Townsville serve breakfast?

Sure does, brekkie is served daily.

Is there a free airport shuttle available at Madison Plaza Townsville?

No, Madison Plaza Townsville does not offer an airport shuttle service.

What time are check-in & check-out at Madison Plaza Townsville?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Madison Plaza Townsville?

No, pets are not allowed.

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 282 out of 1006 reviews
Rating 8 - Good. 302 out of 1006 reviews
Rating 6 - Okay. 194 out of 1006 reviews
Rating 4 - Poor. 121 out of 1006 reviews
Rating 2 - Terrible. 107 out of 1006 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

David

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The family room was terrible room was smelly old and disgusting mould on pillows air conditioning leaked on single bed and down the walls. Dust everywhere would not stay in this room again.
Stayed 1 night in Apr 2025

6/10 Okay

Sue

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were very friendly and helpful. The beds were clean and comfortable but the rooms were in dire need of a handyman- there was a lot of rust on the front of the bar fridge, runners on the cupboard needed replacing so the doors were hard to open,there was peeling on the bathroom door and brownish old towel rack spots needing fixing and painting, and no extractor fan in the bathroom. There was too much furniture in the room so we were tripping over each other. It is a shame as an effort has clearly been made to upgrade the rooms but it was spoilt by this.
Stayed 3 nights in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2025

6/10 Okay

Gregory

The place needs a few fixes and new carpet/curtains/tint on windows. Chrome is peeling from tapware. Most of the CBD locked -up and closes early.
Stayed 4 nights in Mar 2025

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Alicia

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, hoping to check in, we were greeted rudely by one of the receptionists (Tori). Who sternly told us it was too early to check in, when we were simply trying to pay and check our bags in. The hotel was run down, old soap in the canisters, no hair dryer and the air condition leaked. Dirty/mucky around all the tap and shower faucets and the walls had dozens of visible hole patches. We had a lovely receptionist check us out and Holly had called to ask when we were arriving but ultimately wouldn’t stay here again.
Stayed 1 night in Apr 2025

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, amenities
The rooms and services was excellent. Thanks Madison Plaza.
Stayed 5 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2025

6/10 Okay

Adam

Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Very close shops and restaurants.
Stayed 1 night in Mar 2025

4/10 Poor

Renee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
-
Stayed 1 night in Mar 2025

2/10 Terrible

Iulieta

Disliked: Staff & service
Customer service was very poor had few issues with missunderstanding infomation provided over the phone. Spoke to one person asking to find out what was going on which she hung up on me 4x for rest of the day no one would answer the phones as i was trying to get through to a manager. The girls who were on duty did not smile once or engage into the conversations. The only person who was outstanding when on duty was Jake. consistently provided exceptional service by attentively listening to my concerns, responding with patience and resolving issues efficiently.
Stayed 3 nights in Mar 2025

4/10 Poor

Peter

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Rooms need a paint job & friendly staff
Stayed 1 night in Mar 2025

6/10 Okay

Nicole

Stayed 3 nights in Mar 2025

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here for two nights, would NOT stay again. Room smelt like cigarettes, hallways smelt musky as if it was wet. Mould on the bathroom ceiling. Room card stopped working after the first night, reception is unattended between 12 and 1pm, couldn’t get into our room, rang the phone number on the entrance door for when reception is unattended, called twice no one answered. Our friend stayed in the room beside us, he had showered and realised there were no towels in the room. We went down to reception to let them know and requested a towel, the girl working didn’t say one word, no apology, just handed the towel over. Never again.
Stayed 2 nights in Mar 2025

6/10 Okay

Karlo

Liked: Staff & service
The room ok and staff were very friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Staff especially the young guy doing nights
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing
Stayed 1 night in Mar 2025

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was upgraded but felt my other cheaper room was better there were ice creams left in freezer lights were to dull it felt old was very disappointed have got the other room booked now
Stayed 4 nights in Mar 2025

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet good prices and close to city
Stayed 1 night in Feb 2025

4/10 Poor

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in staff were horrible.
Stayed 1 night in Feb 2025

2/10 Terrible

Gina

I had booked to stay at this hotel (where I have stayed many times before) on 4 February. From 2 February we were directly hit by the severe weather issues in Ingham and didn't have power, phone, internet or any connection to the outside world. When I finally was connected I see I was charged the full price of the hotel so I contacted Wotif who were very good and tried on numerous occasions to get the hotel to refund me the amount in the circumstances, but they have refused. I have sent an email to the hotel's head office about this and they have not responded. Shame on you Madison Plaza for sticking to your T&C's at a time when we were experiencing a 1 in 100 year event.
Stayed 1 night in Feb 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom is full of mold every corner has mold from top to bottom they need to seriously inspect each room.
Stayed 1 night in Jan 2025