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3.6 out of 5

"Room was squishy, but for the price paid and duration that I was in the room that was fine. The only issue that I had was that the entry to the bathr ... " More

By a verified traveller on Mon 05 Dec 2022

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Hotel Description

Madison Plaza Townsville puts you in the heart of Townsville, connected to a shopping center and within a 20-minute stroll of Catholic Diocese of Townsville and Castle Hill. Highlights at this hotel include in-room free WiFi and LCD TVs.

This business-friendly hotel offers free WiFi in public areas, luggage storage, and a television in a common area. Additionally, you'll find laundry facilities, an elevator, and a vending machine. There's also the convenience of limited parking.

Places within a 30-minute walk of this 4-star Townsville hotel include Queens Gardens and Townsville Entertainment & Convention Centre.

Business Room (Shower over Bath)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$78* Per night/room 11 Dec. - 12 Dec.

Executive Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Executive Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Madison Plaza Townsville ratings based on 465 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Madison Plaza Townsville

Everyone (207) Couples (78) Family (107)
4 out of 5
Room was squishy, but for the price paid and duration that I was in the room that was fine. The only issue that I had was that the entry to the bathroom was slightly elevated, so when going to the bathroom in the early morning, kicked my foot on the entry.

Posted by on 5 Dec. 2022

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Comment from Hotel Management

6 Dec. 2022 by Madison Plaza Townsville Reception

Hi Bradley,Thank you for taking the time to share your experience at our hotel!We really appreciate your feedback as it allows us to hear what guests liked and disliked about the hotel. Kind Regards,Madison Plaza Townsville Reception

3 out of 5
great if you just need a bed to sleep for the night . not great if you were holidaying

Posted by on 3 Dec. 2022

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Comment from Hotel Management

5 Dec. 2022 by Madison Plaza Townsville Reception

Hi Kylie,Thank you for providing your feedback about your recent stay with us.Kind Regards,Madison Plaza Townsville Reception

1 out of 5
Absolutely disgusting. Dirty and unmade up room on arrival. Parking a block and half away and extra charge of $15.

Posted by on 30 Nov. 2022

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Comment from Hotel Management

5 Dec. 2022 by Madison Plaza Townsville Reception

Hi Karen,Thank you for providing your feedback from your experience at our hotel recently. We are apologetic to hear about the mix up with your room on check in.We hope to welcome you back soon to improve your experience!Kind Regards,Madison Plaza Townsville Reception

4 out of 5
Ok

Posted by on 27 Nov. 2022

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Comment from Hotel Management

5 Dec. 2022 by Madison Plaza Townsville Reception

Hi Roslym,Thank you for providing your feedback!Kind Regards,Madison Plaza Townsville Reception

3 out of 5

Posted by , from Zillmere on 20 Nov. 2022

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Comment from Hotel Management

8 Dec. 2022 by Madison Plaza Townsville Reception

Hi Anne-Marie,Thank you for your review, we really appreciate it!Kind Regards,Madison Plaza Townsville Reception

3 out of 5
Comfy bed. Badly in need of maintenance- chipped tiles & paint, trim broken, blinds faded and dusty, walls dislodged! The executive room layout was nice but the tv was small making it seem cheap.

Posted by on 4 Nov. 2022

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Comment from Hotel Management

10 Nov. 2022 by Madison Plaza Townsville Reception

Hi Don,Thank you for taking the time to share your experience at our hotel.We really appreciate your feedback, as it allows us to hear what guests liked and disliked about the hotel. We are glad to hear that you appreciated our room layout! We really hope to have the opportunity to host you again in the future.

2 out of 5
Our room had a bad odour in it which made it very uncomfortable

Posted by on 30 Oct. 2022

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Comment from Hotel Management

29 Nov. 2022 by Madison Plaza Townsville Reception

Hi Antonia,Thank you for providing us with your feedback! it helps us to recognise areas we can improve on.We hope to welcome you back soon to rectify your experience with us.Kind Regards,Madison Plaza Townsville Reception

5 out of 5
Yay new elevators!

Posted by on 27 Oct. 2022

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Comment from Hotel Management

29 Nov. 2022 by Madison Plaza Townsville Reception

Hi Paul,Thank you for the 5/5 review we really appreciate your feedback, and are glad to hear you are as excited about the new elevators as we are.Kind Regards,Madison Plaza Townsville Reception

5 out of 5
The car park was a distance away.

Posted by on 14 Oct. 2022

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Comment from Hotel Management

29 Nov. 2022 by Madison Plaza Townsville Reception

Hi Jacqueline,Thank you for the 5/5 rating and for providing your feedback, we really appreciate it.Kind Regards,Madison Plaza Townsville Reception

2 out of 5
Staff were abrupt when you could find them rooms dated and small hallways smelt mouldy parking was extra and the secure gate didn’t work mould in our shower paint peeling off doors

Posted by on 12 Oct. 2022

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Comment from Hotel Management

29 Nov. 2022 by Madison Plaza Townsville Reception

Hi Jodie,Thank you for providing feedback from your experience with our hotel. We are sorry to here your stay didn't quite match your expectations.We hope to welcome you back in the future to improve your experience!Kind Regards,Madison Plaza Townsville Reception

About the Madison Plaza Townsville

Location 409 Flinders St., Townsville, QLD 4810

Property Features

As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in a common area. Public spaces have free WiFi. This 4-star Townsville hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 5 levels
  • Self-service laundry
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Townsville Station (1.8 km / 1.1 mi)

Room Amenities

Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available.

  • LCD television
  • DVD player
  • Refrigerator
  • Electric kettle
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 9:00 AM - 11:00 AM
  • Monday - Sunday: 1:00 PM - 9:00 PM
Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Sunday: 9:00 AM - 11:00 AM
  • Monday - Sunday: 1:00 PM - 9:00 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in is available.

  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chifley Hotel Townsville Plaza
  • Madison Plaza Townsville Hotel
  • Chifley Madison Plaza Townsville
  • Chifley Plaza Townsville Hotel
  • Chifley Plaza Townsville
  • Madison Plaza Townsville Hotel
  • Madison Plaza Townsville Townsville
  • Madison Plaza Townsville Hotel Townsville

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.