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Comfort Hotel Kumamoto Shinshigai

Property class: 3

Photo gallery for Comfort Hotel Kumamoto Shinshigai

A modern restaurant interior with wooden furniture, a central bar area, and large windows.
A hotel room with two beds, a desk with a telephone, a chair, a small round table, and a television.
A modern bar area with wooden shelves displaying books, a curved counter, and red and white bar stools.
A modern reception area with a wooden reception desk, two metal chairs, and a tiled floor.
A tall hotel with multiple floors, a Comfort hotel sign, and a restaurant with a 'Candle' sign.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
  • Housekeeping

Explore the area

View map
2-10 Shinshigai, Kumamoto, Kumamoto-ken, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪6 min walk‬
  • Place, Kumamoto City Hall
    ‪6 min walk‬
  • Place, Kumamoto-jo Hall
    ‪7 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪38 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

A hotel room with a wooden wall panel, a bed with a white and brown bedspread, a desk with a television and telephone, and a window with curtains.

Room, 1 Double Bed, Non Smoking

7.4 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Budget Double Room With Breakfast

A hotel room with a bed, a desk with a telephone, a television, and a wall-mounted control panel.

Budget Double Room With Breakfast

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room With Breakfast

A hotel room with two beds, a desk with a TV and phone, a chair, a small table, and a window with curtains.

Standard Twin Room With Breakfast

  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Double Room, Non-smoking Double Economy

A hotel room with a bed, a desk with a TV, a phone, a lamp, and a picture on the wall.

Economy Double Room, Non-smoking Double Economy

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Non Smoking

A hotel room with two beds, a desk with a telephone, a chair, a small round table, and a television.

Room, 2 Single Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

About the area

Kumamoto

Comfort Hotel Kumamoto Shinshigai places you steps from Sunroad Shinshigai Shopping Street and within a short 5-minute stroll of Shimotori Shopping Arcade. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and express check-in. Other amenities include laundry facilities and a microwave in a common area. Free buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of self parking. .Near this 3-property class Chuo Ward hotel, you'll find Kumamoto Castle.

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.1 km
  • Sakura Machi Kumamoto - 6 min walk - 0.5 km
  • Kumamoto City Hall - 6 min walk - 0.5 km
  • Kumamoto-jo Hall - 7 min walk - 0.6 km
  • Kumamoto Castle - 16 min walk - 1.3 km

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 17 min walk
  • Kumamoto (KMJ) - 45 min drive

Restaurants

  • ‪らーめん おっぺしゃん 熊本本店 - ‬2 min walk
  • ‪酒湊 本店 - ‬1 min walk
  • ‪黒龍紅 - ‬2 min walk
  • ‪パーラーヒバリ - ‬1 min walk
  • ‪西銀 ぼたん - ‬2 min walk

About this property

Comfort Hotel Kumamoto Shinshigai

Free breakfast is served daily. Public spaces have free WiFi. A vending machine, multilingual staff, and laundry facilities are also featured at Comfort Hotel Kumamoto Shinshigai. For a fee, parking is available.

This 3-star Kumamoto hotel is smoke free.

  • 157 guestrooms or units
  • Buffet breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Locker space
Comfort Hotel Kumamoto Shinshigai offers 157 air-conditioned accommodations with complimentary slippers and a hairdryer. Beds feature premium bedding. Televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath and toilets with an electronic bidet.

This Kumamoto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.

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  • Air-conditioning
  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,200 per night)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Pay films

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 1100.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 200.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 1100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay, PayPay and WeChat Pay
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, cash, mobile payments, Alipay, PayPay and WeChat Pay. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Hotel Kumamoto Shinshigai
Comfort Hotel Shinshigai
Comfort Kumamoto Shinshigai
Comfort Shinshigai
Comfort Kumamoto Shinshigai
Comfort Hotel Kumamoto Shinshigai Hotel
Comfort Hotel Kumamoto Shinshigai Kumamoto
Comfort Hotel Kumamoto Shinshigai Hotel Kumamoto

Frequently asked questions

What is the cancellation policy at Comfort Hotel Kumamoto Shinshigai?

Comfort Hotel Kumamoto Shinshigai offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Comfort Hotel Kumamoto Shinshigai?

Yep, Comfort Hotel Kumamoto Shinshigai has a self car park for JPY 1200 per night. A self car park is also available, for a fee.

Are there hot tubs in the rooms at Comfort Hotel Kumamoto Shinshigai?

No, but there are deep-soaking baths in the guestrooms.

Does Comfort Hotel Kumamoto Shinshigai serve breakfast?

Yeah, free buffet breakfast is offered daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at Comfort Hotel Kumamoto Shinshigai?

No, Comfort Hotel Kumamoto Shinshigai does not offer an airport shuttle service.

What time are check-in & check-out at Comfort Hotel Kumamoto Shinshigai?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Comfort Hotel Kumamoto Shinshigai?

No, only service animals are allowed.

Comfort Hotel Kumamoto Shinshigai Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 81 out of 259 reviews
Rating 8 - Good. 119 out of 259 reviews
Rating 6 - Okay. 43 out of 259 reviews
Rating 4 - Poor. 11 out of 259 reviews
Rating 2 - Terrible. 5 out of 259 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

CHIH YUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Nice service
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

travelingtexan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convent to pedestrian mall, and trams

So easy to get to from the train station on the tram. Use the tram to go to other locations. Room comfortable, in proportion to other Japanese hotels, as expected from descriptions. Breakfast plentiful with a variety of typical Japanese offerings. Great variety of breads. The mall has a variety of stores / very comfortable location for those on foot. WiFi reliable.
Verified review

6/10 Okay

Fan

Liked: Cleanliness
Toilet is too tiny to fit one person if you’re a little bit big. Check out time is 10am, while the other comparable hotels I stay in Kumamoto is 11am.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

duon

We are from US. This hotel’s room is simple but it has everything you need and it is very clean! I have stayed in higher star hotels in US and we don’t get the cleanliness and service and we still tipped even when the service at the US hotel was non existent. In Japan, no tipping and we get great service. The free breakfast at Comfort Hotel was good too.
Stayed 3 nights in Dec 2023
Verified review

8/10 Good

seungmo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
깨끗해요 방은작은편이에요 직원들은 너무친절해요 조식은간단히 먹을만해요 위치는좋아요
Stayed 2 nights in May 2026
Verified review

8/10 Good

SHIGERU

期待通りでした、週末イベントが多く熊本全体が料金が高くなっていました
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Shugen

3時より前のチェックイン、 ちょっと気が利いた宿ならば、「準備できてる部屋を探しましょうね」 と、割と気楽に対応してくれるのだが、、、、 ルールに厳格なところで、追加料金を求められました。 仕方ないけど残念なところです。
Stayed 1 night in Jan 2026
Verified review

8/10 Good

takashi

Liked: Cleanliness, amenities, property conditions & facilities
客室は清潔で何よりアーケード街に近く、桜町バスターミナルにも近く便利この上ない。
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

akira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
なし
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

TOMOHIDE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また利用します
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

TOMOHIRO

Liked: Cleanliness
普通によかったです。
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Tadao

Liked: Cleanliness, staff & service, amenities
良かったです
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Masahiro

Liked: Staff & service, amenities
周辺に飲食店やお店が多く、立地が最高でした。 部屋はやや古さがあったが普通といったところ、シャワーの水圧は十分、朝食はやや寂しい感じでした。コーヒーがもう少し美味しいと良かったです。 スタッフの皆さんはとても良い対応でした。
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent.

Chambre propre et assez grande. Hôtel bien placé, proche d’un arrêt de tramway et surtout du château. Une shotengai à proximité pour le shopping et les restos.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

HIROAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝ごはんがよい
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Shoryu

Disliked: Cleanliness, property conditions & facilities
部屋にダニがいたのか足が痒くなりました。また、エアコンもカビ臭く乾かしながら使わなければいけない状態であまり快適とは言えない状態です。
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いいです！
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Kouji

シングルの部屋だったがベッドが大きくて良かった。部屋の照明も明るく良かった。朝食のバイキング料理も色々あり美味しく食べられて満足した。
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Seiki

Liked: Cleanliness, amenities, property conditions & facilities
アーケードの途中にあり、とても便利。
Stayed 1 night in May 2025
Verified review

6/10 Okay

Mei Heung

Liked: Staff & service
房間廁所有蚊滋，自助早餐款式少，好處樓下有Lawson，周圍方便飲食
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

yoichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前から使わせてもらってますが チェックイン等が対面でなくなった分 年配者には難しく感じる事もありましたが 一度やれば逆に便利だと思いました。 これからも利用させてもらいます。
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깔끔한 호텔

호텔 위치가 훌륭하고, 조식도 간단하지만 깔끔하고 맛있네요.
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Lai Siu Flora

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐食品差，服務員完全不懂英語及普通話，床褥太軟，房間沒有任何支裝水供應。
Stayed 1 night in Feb 2025
Verified review

8/10 Good

YUMI

Liked: Cleanliness, property conditions & facilities

アメニティについて

アメニティに化粧水、乳液が無くて残念でした。（国内旅行だと持ち歩かないのでホテルのをあてにしていました） エコなのかなとも思いましたが。
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Siu fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

地點超好

地點非常好，旁邊有大型停車場，票卡給櫃枱可以以一千二百日元停一晚，走路到熊本城不到十分鐘，附近有櫻町購物中心，上通下通銀座通等購物的地方，地點很讚。
Stayed 2 nights in Nov 2024