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4.4 out of 5

"Location was perfect across the road from the beach. However on the WOTIF website it state this is a smoke free property. I could rarely use my balc ... " More

By a verified traveller on Tue 06 Apr 2021

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Hotel Description

At Riviera Resort you'll be within a 20-minute stroll of Shelly Beach and Hervey Bay Historical Village Museum. Highlights at this beach property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy a flat-screen TV with a DVD player, and each apartment features free WiFi, a furnished balcony, and a separate tub and shower. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A coffee/tea maker, a ceiling fan, and a hair dryer are also available.

Enjoy the spa tub, sauna, and kids' swimming pool as well as access to a playground. Additionally, you'll find free WiFi in public areas, a terrace, and a garden. There's also the convenience of free self parking.

With a stay at this 4-star Torquay property, you'll be 1.7 km (1 mi) from Duggan Conservation Park and 2.6 km (1.6 mi) from WetSide Water Education Park.

Standard 1 Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard 2 Bedroom Ensuite Apartment

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard 3 Bedroom Ensuite Apartment

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Standard 2 Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Riviera Resort ratings based on 65 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riviera Resort

Everyone (26) Couples (10) Family (32)
4 out of 5
Location was perfect across the road from the beach. However on the WOTIF website it state this is a smoke free property. I could rarely use my balcony due to neighbours smoking on their balconies, I had to continually keep the doors closed. The bedroom is extremely small, the door would not close due to the bed being in the way. Couldn't open one of the bedroom cupboards, due to the bedside table blocking the door. The light above the stove did not work. Their was no cover over the light on the balcony, just a bare bulb. The Apartment was quite dark, compared to the image shown on the website.

Posted by on 6 Apr. 2021

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Comment from Hotel Management

6 Apr. 2021 by Reservations / Riviera Resort

Thank you for taking the time to review your recent stay. Although all rooms are non smoking unfortunately we are unable to stop both guests and owners from smoking on the balcony. We do understand this can be annoying however until Queensland changes their smoking laws our hands are tied. We will attend to the maintenance issues raised straight away as these could have been attended to as soon as mentioned. We do appreciate your feed back and look forward to seeing you again next time you are in Hervey Bay.

5 out of 5
Great apartment with all you need, even a pantry space to put your food. Very good location, lovelt pool and spa. Lovely lady who works at reception.

Posted by on 5 Apr. 2021

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Comment from Hotel Management

5 Apr. 2021 by Reservations / Riviera Resort

Thank you so very much for taking the time to review your recent stay. We are so happy you enjoyed your stay and look forward to seeing you again some time soon. Ann Glasson Manager Riviera Resort

4 out of 5
Property was very spacious but unfortunately we are use to aircon in bedrooms at night and the weekend we stayed was extremely hot

Posted by on 3 Mar. 2021

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Comment from Hotel Management

4 Mar. 2021 by Reservations / Riviera Resort

Thank you for your recent review. Unfortunately not all of our apartments have air con in the bedroom however when returning please let us know so we can allocate you one of these apartments next time. It has been very humid especially at night so truly understand. Ann Glasson - Manager

4 out of 5
Liked the location and friendly staff. Unit was very comfortable.

Posted by on 17 Feb. 2021

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Comment from Hotel Management

20 Feb. 2021 by Reservations / Riviera Resort

Thank you for your recent review. We look forward to seeing you again soon. Riviera Resort

4 out of 5
nice location, easy walk to restaurants and beaches. great pool/bbq area and secure off street parking generally the room was really nice but kitchen & bathroom need updating (particularly the oven and stove - they were really old) only 1 lift for the entire complex means on occasions you can be left waiting for quite a few minutes

Posted by on 14 Feb. 2021

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Comment from Hotel Management

14 Feb. 2021 by Reservations / Riviera Resort

Thank you for your lovely review. I am so happy you enjoyed your recent stay. We are currently working with our owners to have these area's refurbished however trying to get trades people in Hervey Bay seems to be our biggest problem, however we will continue to try and have some upgrades completed very soon. We look forward to seeing you back in Hervey Bay very soon. Riviera Management

4 out of 5
Owners were more than friendly upon our arrival. Room and amenities were very clean. A nice place to stay

Posted by , from Gladstone Queensland on 3 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by Reservations / Riviera Resort

Thank you Wayne for your great review. Wishing you and your family a very Happy New Year and look forward to seeing you back at Riviera some time soon. Ann and Ian Riviera Resort

5 out of 5
Location good. Pool and restaurant on site which also had cafe type facilities for takeaway coffees and ice creams. Undercover parking.

Posted by on 28 Nov. 2020

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Comment from Hotel Management

28 Nov. 2020 by Reservations / Riviera Resort

Thank you for your great review - we look forward to seeing you back in Hervey Bay Soon Riviera Resort

2 out of 5
The building is outdated and rooms run down. Saggy lounge, old mattresses, paint peeling off the walls, and not well cleaned. When I moved the coffee table I found old Jatz biscuits and toe nail clippings under it, yuck!. Whoever was in before me hadn't washes up properly and there was dried on food in the cutlery and glasses. The cleaners clearly don't check these things or clean the rooms thoroughly enough. The hotel is also full of elderly permanent residents who enjoy a smoke on their Verandahs and the smell fills your room also. So don't bother sitting on your verandah. The only thing going for this place is the reception staff were friendly, the kids loved the pool area and the restaurant on ground level has spectacular food and amazing service. I don't recommend staying here.

Posted by , from Qld on 18 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by Reservations / Riviera Resort

Thank you Sky for taking the time to place a review on your recent stay. I have scheduled a meeting with my cleaning staff for this afternoon - this is not acceptable and I will be dealing with this as a priority. I have only just taken over as the new Manager at Riviera and can assure you this matter will be taken very seriously and action will be taken to make sure these issues do not reoccur. Although we do not like to hear of any unhappy holidays, I appreciate your feedback. Ann Glasson Manager Riviera

5 out of 5

Posted by on 29 Sep. 2020

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Comment from Hotel Management

29 Oct. 2020 by Reservations / Riviera Resort

Thank you for your great review - We appreciate the support Riviera Resort

2 out of 5
Lovely pool and gardens. Office and reception lovely. Unfortunately the Unit was not Very clean, mold, rust with damaged Dirty furniture On the balcony. Too expensive for the condition it’s in. Badly Needs some maintenance and repairs. As it is I wouldn’t recommend it unless the owners spend some time and money on it 👎

Posted by , from Gold Coast on 19 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by Reserevations / Riviera Resort

Good Morning Lori Thank you for your review, we take all reviews very seriously and will look in to your comments straight away. New Managers have been appointed to Riviera just this week and we will be inspecting all units as a priority. Should you be coming back to Hervey Bay again in the future please pop into see how things have improved under the new Management Team.

Property Features

Riviera Resort offers its guests an outdoor pool, a children's pool, a spa tub, and a sauna. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at Riviera Resort. Free self parking is available. This 4-star Hervey Bay apartment is smoke free.

  • 45 guestrooms or units
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Playground on site
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hervey Bay, QLD (HVB) (8 km / 5 mi)
  • Parking: Free self parking

Room Amenities

Riviera Resort offers 45 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers and hair dryers. This Hervey Bay apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Flat-screen television
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 9 AM - 5 PM
  • Sunday - Sunday: 9 AM - 3 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours must contact this property in advance.

This property's front desk is open during the following times:

  • Monday - Saturday: 9 AM - 5 PM
  • Sunday - Sunday: 9 AM - 3 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Hotel Names

  • Riviera Resort Torquay
  • Riviera Torquay
  • Riviera Resort Torquay
  • Riviera Resort Apartment
  • Riviera Resort Apartment Torquay
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.