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4.3 out of 5

"The property did amazingly well to look after us during a tough COVID period; thank you " More

By a verified traveller on Tue 07 Jul 2020

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Hotel Description

A luxury stay in Torquay awaits you at Peppers The Sands Resort. You'll be 3.4 km (2.1 mi) from Torquay Central Farmers Market and 9.6 km (5.9 mi) from Bellbrae Estate Winery. Highlights at this hotel include a golf course, a restaurant, and an indoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 112 rooms feature free WiFi, balconies or patios, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, Hanners, serves fusion cuisine and is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 2 outdoor tennis courts and gym as well as access to golf lessons and a driving range. Added amenities include free WiFi in public areas, a conference center, and a snack bar/deli. English breakfast is available daily between 7 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4.5-star Torquay hotel include Bell's Beach and Point Addis Marine National Park.

King Superior Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Classic Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 5 Max

King Classic

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Peppers The Sands Resort ratings based on 528 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Peppers The Sands Resort

Everyone (265) Couples (216) Business (3) Family (38)
5 out of 5
The property did amazingly well to look after us during a tough COVID period; thank you

Posted by , from Melbourne on 7 Jul. 2020

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Comment from Hotel Management

8 Jul. 2020 by Bailee

Thank you very much for your review of your recent stay at our hotel. Your feedback is greatly appreciated. It’s a pleasure to hear that you had a positive experience. We hope to welcome you back to our resort in the future. Warm regards,

3 out of 5
The gym was good as was the room. Pity about the view as we overlooked the car park. The room was not cleaned during our 2 night stay, which was disappointing. We constantly had to ask for loo rolls and milk.

Posted by , from Melbourne on 5 Jul. 2020

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4 out of 5
Perfectly located . Lovely views. Clean and tidy.

Posted by , from Melbourne on 13 Jun. 2020

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Comment from Hotel Management

8 Jul. 2020 by Bailee

Thank you for your great review of the hotel and for highlighting our Golf Course Views and also one of our less well-known features, the 5 minute walk to White's Beach! We hope to welcome you back to our resort in the future. Warm Regards,

5 out of 5

Posted by on 18 Mar. 2020

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3 out of 5
Bench for suitcase covered in what looked like dog hairs and wasn’t cleaned for the two days I was there.

Posted by on 15 Mar. 2020

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4 out of 5
The Staff at the front desk were exceptional. The rooms and general facilities extremely good. The only area that let the property down was the restaurant. Given its location, there are not many restaurants in the area, so the resort's restaurant is very important and here I think they need to lift their service and menu a notch or two.

Posted by , from Victoria on 10 Mar. 2020

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4 out of 5
Clean rooms, great check in team. Very helpful. Golf course in great condition

Posted by on 27 Feb. 2020

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5 out of 5
Very nice and quiet, nice walk around the area close to beach nice places to eat, room was nice and big very very clean fantastic shower felt at home awesome bed it was very comfortable, good at peppers was very nice great little area to just sit relax and enjoy a beer.

Posted by , from Warracknabeal on 25 Feb. 2020

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2 out of 5

Posted by on 16 Feb. 2020

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3 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Bailee

Thank you very much for your review of your recent stay at our hotel. Your feedback is greatly appreciated. We hope to welcome you back to our resort in the future.

About the Peppers The Sands Resort

Location 2 Sands Boulevard, Torquay, VIC 3228

Property Features

Peppers The Sands Resort offers its guests a golf course, outdoor tennis courts, and an indoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness center, a library, and a terrace are also featured at the luxury Peppers The Sands Resort. Parking is available for a fee. This 4.5-star Torquay hotel is smoke free.

  • 112 guestrooms or units
  • 3 levels
  • 2 buildings
  • Deli
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Peppers The Sands Resort offers 112 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony or patio
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy English breakfast daily from 7 AM to 10 AM.

Hanners - Overlooking the golf course, this restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note the restaurant is only open select days during winter. Room service is only available during restaurant hours.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 16 and AUD 26 per person (approximately)
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppers Sands
  • Peppers Sands Resort
  • Peppers Sands Resort Torquay
  • Peppers Sands Torquay
  • Peppers The Sands Hotel
  • Peppers The Sands Resort Torquay Hotel Torquay
  • Peppers The Sands Resort Torquay Victoria
  • Peppers The Sands Resort Hotel
  • Peppers The Sands Resort Torquay
  • Peppers The Sands Resort Hotel Torquay

You should know

  • Pool access available from 6 AM to 8:30 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.