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4.0 out of 5

"Very pleasant and convenient for what we needed thank you " More

By a verified traveller on Sun 02 Apr 2017

Hotel Description

At Jade Waters Holiday Apartments you'll be 2.3 km (1.5 mi) from Hervey Bay Historical Village Museum and 3.2 km (2 mi) from WetSide Water Education Park. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a TV with digital channels, along with a balcony or patio, a DVD player and a ceiling fan. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob.

This smoke-free apartment offers a garden, barbecues and tour/ticket assistance. Added amenities include laundry facilities and luggage storage. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Torquay property, you'll be 37.6 km (23.4 mi) from Lake McKenzie.

Two Bedroom Family Apartment For 4

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Family Apartment For 6

Bed Count 1 Full Bed Maximum Occupancy 6 Max

2 Bedroom Private Rooftop Apartment

Bed Count 1 King Bed Maximum Occupancy 6 Max

Two Bedroom Queen Apartment

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Jade Waters Holiday Apartments ratings based on 61 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Jade Waters Holiday Apartments

Everyone (22) Couples (8) Family (31)
4 out of 5

Posted by on 28 Dec. 2018

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1 out of 5

Terrible...Possible Scam Alert!

Pros: Nothing
Cons: Contact number for key, would be nice. Possible scam, don't book!
Location: Okay location but this apartment is a possible scam.
Arrived evening couldn't call anyone, message leaves no alternative number or address, unattended office, message not returned, couldn't find a key locked out. Had to book another hotel. Should refund but only silence. Almost as if they are hoping you arrive out of office hours, which by the way are not very long. Seriously bad org. Should be delisted from wotif. Possible scam!

Posted by , from Cairns on 4 Nov. 2017

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2 out of 5

Only good thing was close to every thing

No where to hang your towel hair left on wall on tiles in bathroom and shower and bath weren’t that clean Doors coming off hinges in kitchen Just needs a up grade No blinds in main living room

Posted by , from victoria on 9 Oct. 2017

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4 out of 5
Pros: Clean convenient comfortable
Cons: Stairs
Very pleasant and convenient for what we needed thank you

Posted by on 2 Apr. 2017

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2 out of 5

Very dissapointing

Pros: Good position
We arrived at 2pm to check in and reception was unattended. I called the 2 mobile phone numbers and the land line phone number provided on the door with no answer. After 45 minutes another guest walked past and advised that the motel 2 doors down was managed by the same people. Eventually checked in. The room was very clean however the fans in both bedrooms did not work properly and the air con in the main room had water pouring out of it after 1 night. The pool was then closed due to "safety issues" a paver was displaced leaving a hole, which could have been easily fixed. The motel is aging and was very affordable but needs general maintenance and better management.

Posted by , from Brisbane on 28 Dec. 2016

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5 out of 5
Pros: Extremely clean, cool and comfortable
Cons: Parking is very tight
Location: Outstanding
Facilities: Top of the line; Value: Fantastic; Service: Remarkable; Across the road from the beach

Posted by , from Australia - WA - Regional WA on 19 Jan. 2015

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5 out of 5
Cons: Parking - can't fit a 4wd in the garage :-(
Location: Outstanding
Facilities: Nice ; Value: Affordable; Service: Courteous; Cleanliness: Lovely;

Posted by , from Australia - QLD - Regional QLD on 13 Jan. 2015

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5 out of 5
Location: Perfect
Facilities: Typical; Value: Great deal; Service: Go the extra mile; Cleanliness: Clean;

Posted by , from Australia - QLD - Brisbane on 29 Dec. 2014

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4 out of 5
Pros: Location
Cons: Little dated

Posted by , from Australia - QLD - Brisbane on 12 Oct. 2014

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3 out of 5
Pros: Location
Cons: Appliances either did not work, were broken or missing.
Location: Perfect
Facilities: Run-down; Value: Reasonable; Service: Sufficient; Cleanliness: Lacking; In essence, very disappointing except for it being opposite the beach.

Posted by , from Australia - QLD - Regional QLD on 30 Sep. 2014

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About the Jade Waters Holiday Apartments

Location 407 Charlton Esplanade, Torquay, QLD 4655

Property Features

As a guest of Jade Waters Holiday Apartments, you'll find an outdoor pool, tour or ticket assistance, and a BBQ. Jade Waters Holiday Apartments also features a garden and laundry facilities. The front desk is open around the clock. Self parking is free. This 4-star Torquay apartment is smoke free.

  • 11 guestrooms or units
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Jade Waters Holiday Apartments offers 11 forms of air-conditioned accommodation with washers/dryers and DVD players. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower. Televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Separate bedroom
  • Television
  • Digital channels
  • DVD player
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Nearby Activities

Recreational amenities at the apartment include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 8:30 AM-5 PM
If you are planning to arrive after 5 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5 PM
Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed

Hotel Names

  • Jade Waters Holiday Apartments Apartment Torquay
  • Jade Waters Holiday Apartments Apartment
  • Jade Waters Holiday Apartments Torquay
  • Jade Waters Holiday Apartments