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4.4 out of 5

"Great location, very comfortable but rather dated decor. " More

By a verified traveller on Tue 28 Aug 2018

Hotel Description

At Cambridge Hotel Sydney you'll be within a 30-minute stroll of Hyde Park and Allianz Stadium. Highlights at this hotel include a restaurant and an indoor swimming pool.

You can enjoy TVs with cable channels, and all 173 rooms feature free WiFi, coffee/tea makers and safes. In-room dining is easy with amenities like fridges and round-the-clock room service. Select Comfort beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Hairdryers, phones and irons/ironing boards are also available.

This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Other amenities include laundry facilities, a 24-hour front desk and dry cleaning/laundry services. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 4-star East Sydney hotel, you'll be 2.8 km (1.7 mi) from Sydney Opera House and 2.8 km (1.7 mi) from Circular Quay.

Express Poolside Twin Double (3 Star)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$90 per night

Express Poolside Twin Single (3 Star)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium Twin Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Premium Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Express Poolside Triple Single (3 Star)

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Cambridge Hotel Sydney ratings based on 1,036 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cambridge Hotel Sydney

Everyone (631) Couples (238) Business (4) Family (153)
3 out of 5
The room was described as a good e bedroom deluxe suite. By no stretch of imagination could the room 0402 ever be called deluxe. It was basic at best. Honesty in advertising was not adhered to.

Posted by on 19 May 2019

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Comment from Hotel Management

23 May 2019 by General Manager

Hi, Thank you for sharing your feedback with us about your recent stay. It is disappointing to read your comments about your room and you felt let down by the room not being as described. Please know your feedback has been passed onto Higher Management for consideration as this certainly is not the impression we wish our guests to have and I apologise for that. I do hope we get the chance to welcome you back and show you a true Cambridge experience. Kind regards,

4 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

21 May 2019 by Fiona

Dear Guest, thank you for your recent stay and for taking the time to review your stay with us. It’s great to see that your overall experience with us was great. Our team are always try their best to achieve the highest level of guest satisfaction, if there has anything we can do to make you future stay more comfortable, please let us know. We look forward to welcoming you back to enjoy Cambridge warm welcome and exceptional service. Warm regards

5 out of 5

Posted by on 9 May 2019

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Comment from Hotel Management

14 May 2019 by Fiona

Dear Guest, Thank you for sharing your Cambridge Hotel experience. It is always pleasure to hear guest had a thoroughly enjoyable stay with us. We are glad that enjoyed all elements of the hotel. Thank you for your wonderful sharing, we look forward to welcoming you back in the near future. Warm regards

4 out of 5
Clean, convenient and safe. Everything I needed was there.

Posted by on 7 May 2019

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Comment from Hotel Management

10 May 2019 by General Manager

Hi, Thank you for sharing your feedback with us. It's fantastic to know you had a comfortable stay, appreciating the levels of cleanliness and our convenient location. It's good to know we were able to provide you with everything you needed during your time in Sydney. We look forward to welcoming you back soon. Kind regards,

3 out of 5
Our scanner card expired at 10:15am, our checkout was 11am. We had the whole family and kids come back from the pool and have to wait while one of us went down to reception to get the card reactivated, we then tried again and it still didn't work. Had to go down to reception again and have a manager come up and let us in. Annoying having the entire family standing wet outside our hotel door.

Posted by on 6 May 2019

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Comment from Hotel Management

10 May 2019 by General Manager

Hi, Thank you for sharing your feedback with us on your recent stay. It's disappointing to know that your stay was dampened by a negative experience you had on your final day. When a guest has a late check out it is part of our procedure to recut the keys to ensure access to the room right until departure. I truly apology as it seems we failed you on this occasion. Please know our Front Office Manager has tightened up these procedures to ensure this situation doesn't occur again. Again I apologise for this incident dampening your stay and hope we can welcome you and your family back again soon. Kind regards,

4 out of 5
Central to city transport. Lifts came promptly, but a bit of a rabbit warren walk to them.

Posted by on 2 May 2019

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Comment from Hotel Management

6 May 2019 by Fiona

Thank you for your recent stay and for taking the time to share your Cambridge experience with us. We are glad that your overall experience with us was great, and found our location was convenient. Thank you again, we look forward to welcoming you back in the near future. Warm regards

5 out of 5
Location is excellent - easy to get to. We had a concert in Oxford St so it was 3 mins walk. Had no car so walked from Museum Stn (5-7 mins). Room was very good - nice and clean.

Posted by on 24 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by Fiona

Dear Guest, Thank you for staying with us and for taking the time to share your Cambridge Hotel experience. We are delighted that our ease accessible location and high standard of cleanliness along with the comfortable room lived up to your expectations therefore you had an enjoyable stay. Thank you for your wonderful sharing, we look forward to welcoming you back again very soon. Warm regards

4 out of 5
I enjoyed the stay, room was clean and staff very friendly and helpful. Only issue I had with my stay was the cost of overnight parking $35 per night when I was there for 2 nights and wasn’t told about it until I checked out and I was already spending $340 for my stay and then hit with another $70 without any warning. To be honest I will admit that if I had known about the amount of the parking I would have looked for accommodation elsewhere with lower parking fees.

Posted by on 11 Apr. 2019

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Comment from Hotel Management

12 Apr. 2019 by Fiona

Dear Guest, Thank you for sharing your feedback with us. Firstly, I’d like to apologise for your less than ideal situation for finding out the parking fee at check-out, I understand your thought. unfortunately the parking fee in Sydney is quite high and our car park fee are very competitive in the area, we list our parking fee in all websites under terms & condition, however, we will work closely with our thirty party to make sure guest clearer the charge, thank you for your feedback. On the positive side, I am glad that you enjoyed your stay with us and found our high standard of cleanliness and friendly & helpful staff lived up to your expectations. Thank you again, we hope we are able to welcome you back in the near future. Warm regards

5 out of 5
The staff are wonderful. Same lovely girl who served me last year .

Posted by on 3 Apr. 2019

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Comment from Hotel Management

10 Apr. 2019 by Fiona

Dear Guest, Thank you for taking the time to sharing your Cambridge experience with us. It’s pleasing to your stay with us was great, and staff lived up to your expectations. I have shared your praise withe staff member, she is appreciated your kind words. Thank you for your sharing, we look forward to welcoming you back in the near future. Warm regards

5 out of 5

Posted by on 1 Apr. 2019

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Comment from Hotel Management

10 Apr. 2019 by Fiona

Dear Guest, thank you for your recent stay and for taking the time to share your Cambridge Hotel experience. It’s always great to share the great guest experience and we are happy to see that you had an enjoyable stay. Thank you for your sharing, all of us at Cambridge look forward to welcoming you back again very soon. Warm regards

Property Features

There's a restaurant on site. Public spaces have free WiFi. There's an onsite business centre. An indoor pool, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Cambridge Hotel Sydney. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star East Sydney hotel.

  • 173 guestrooms or units
  • 14 levels
  • Dining venue
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (16.2 km / 10.1 mi)
  • Train station: Sydney Central Station (1 km / 0.6 mi)
  • Metro station: Museum Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Cambridge Hotel Sydney offers 173 forms of air-conditioned accommodation with a safe and coffee/tea makers. Select Comfort beds feature premium bedding. Premium cable televisions are provided. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Select Comfort beds
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Baccomatto Osteria – On-site restaurant.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

This property requires full payment at check-in for guests paying for their stay in cash. Guests paying in cash or by debit are required to pay a general deposit of $200 at check-in. For more details, please contact the property using the number provided on the booking confirmation email.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Please note that the free WiFi offered to all guests is restricted to 300 MB, per 24 hours, across 3 devices only. Guests can contact the property for additional information using the number on the reservation confirmation received after booking.

An AUD 50 pre-authorization is charged at time of booking for reservations of 1 night and an AUD 100 pre-authorization for reservations of 2 nights or more where payment for the stay will be made on site instead of at time of booking. To obtain additional information, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Cash or credit card deposit required
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 20.00 for adults and AUD 10.00 for children (approximately)
  • Self-parking fee: AUD 35.00 per day (in/out privileges)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cambridge Hotel Sydney Surry Hills
  • Cambridge Hotel Sydney
  • Cambridge Sydney Surry Hills
  • Cambridge Sydney

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.