Based on 2 reviews TripAdvisor Traveller Rating 3 out of 5

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Hotel Description

A luxury stay in the heart of Surry Hills awaits you at Apartment Hotel East Central. Within a 20-minute stroll, you'll find popular places like Capitol Theatre and Crown Street. Highlights at this property include in-room kitchens, washers/dryers and free WiFi.

You can enjoy a flat-screen TV with cable channels, and each apartment features a balcony or patio, a DVD player and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a fridge and a dishwasher. A hairdryer, an iron/ironing board and a desk are also available. Limited housekeeping is available.

This business-friendly apartment offers free WiFi in public areas. Other amenities include a coffee shop/café and laundry facilities. There's also the convenience of self parking.

Attractions within a 20-minute walk of this 4.5-star Surry Hills property include Paddy's Market and World Square Shopping Centre.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment Hotel East Central ratings based on 7 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Apartment Hotel East Central

Everyone (6) Family (1)
4 out of 5
Great location, nice layout of the apartment. Suzanne the building manager was extremely professional and helpful. Would definitely stay again.

Posted by on 28 Jan. 2019

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5 out of 5

Clean hotel

We felt like we were staying at our own home.Well equipped.

Posted by , from malaysia on 29 Oct. 2017

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Comment from Hotel Management

13 Dec. 2017 by Suzanne

Dear Nagammai, Thank you very much for such a positive review. Your satisfaction is very important to us. We look forward to welcoming you again in the future. Kind regards, Suzanne Wood Manager

3 out of 5

Lovely apartment, lacklustre staff & system

Pros: The apartment was great, would definitely recommend it
Cons: Definitely need to improve their communications, with me and with wotif. I felt unwelcome and as though booking through wotif wasn't a positive.
Location: Good spot near the train station
Great apartment, well appointed and comfortable. Unfortunately communications with AH were at a low standard, with no answer ever at the listed phone number (and no response to messages left), and no responses to the online contact form. There was a mobile phone number noted on the automated check-in teller for the manager, who thankfully called back after I left a message. Firstly, it seems the automated check-in details were not sent through wotif (apparently AH send an email), so I was not able to check in using the teller at the door. Fortunately there was a nearby staff member that the manager sent down to sort it out for me about 10 minutes later, and they were very helpful. Secondly, I was told I was lucky to get a park, as there is no facility to request and pay for this with the booking using the wotif system. Thirdly, upon check-out, the automated system would not let me check out as I was leaving in the evening, rather than the next morning. I sent emails using the contact form to the company and called the phone number with no response, and 4 days later called the mobile of the manager looking for check-out confirmation and invoice. The manager responded with a terse email stating that my transaction was through wotif and therefore she could not provide an invoice as there was no exchange of money between me and AH. I have requested an invoice for the $240 parking charge that AH made on my credit card (with my approval), but there has been no response as yet.

Posted by , from Sydney on 1 Aug. 2017

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5 out of 5

Very well designed and fitout apartments.

Excellent service and facilities. Very convenient automated check in machine and operations.

Posted by on 8 Mar. 2017

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5 out of 5

Great apartment

Pros: Comfortable and spacious.
Cons: all good
Location: close to CBD and Central Train Station
well designed and comfortable apartment, everything was of the highest quality and everything was provided. Good location close to Central Train station, close to CBD and easy access to airport.

Posted by , from Melbourne on 19 Oct. 2016

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5 out of 5

Great hotel close to all amenities

This apartment was in an excellent location for access to restaurants, bars and the city.

Posted by on 31 Aug. 2016

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2 out of 5

Hotel good. Customer service not so much

Pros: Shiny New Well designed Comfortable
Cons: Follow through on customer service
Apartment was good, very new and shiny. Well designed and some thoughtful inclusions. However, we were on the ground floor opposite the lift and any noise made by entering guests echoed. But when I mentioned that to Suzanne the hotel manager, she offered to move us So far, very good But then, due to a change in plans, we moved out after 2 nights with 5 nights remaining on our 7 night booking. I knew it was a non refundable booking and had no problem with forfeiting the money, but Suzanne offered to try to rerent our room. That was unexpected but as it was Thursday, two days before a long weekend and with five nights left on the booking, I had hopes. I checked the website on the Friday and the hotel was showing as fully booked, so I thought we might see some sort of refund. I contacted her a week or so later and had no response. A further follow up had the same result It was pleasing that the offer of a possible refund was made but annoying that it was not followed through

Posted by , from Sydney on 22 Jun. 2016

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About the Apartment Hotel East Central

Location 517-527 Elizabeth Street, Surry Hills, NSW 2010

Renovations + Closures

This property is closed from 02 May 2019 to 30 November 2020 (dates subject to change).

Property Features

There's a coffee shop/café on site. WiFi is free in public spaces. Parking is available for a fee. This 4.5-star Surry Hills apartment is smoke free.

  • 1 building
  • 22 guestrooms or units
  • 8 levels
  • Built in 2015
  • Coffee shop
  • Self-service laundry
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (8.8 km / 5.5 mi)
  • Train station: Sydney Central Station (1 km / 0.6 mi)
  • Metro station: Central Light Rail Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Apartment Hotel East Central offers 22 forms of air-conditioned accommodation with washers/dryers and DVD players. Rooms open to balconies or patios. Accommodation at this 4.5-star apartment has kitchens with full-sized fridge/freezers, kitchenware and utensils, dishwashers and coffee/tea makers. Bathrooms include a shower, designer toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. 42-inch Flat-screen televisions come with cable channels. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Flat-screen television
  • Cable channels
  • DVD player
  • Fridge (full size)
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Hairdryer
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

This property offers a self-service check-in kiosk for guests. Guests must contact this property in advance for check-in instructions and an access code. Please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 30.00 per night
  • Rollaway bed fee: AUD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Apartment Hotel East Central Surry Hills
  • East Central Surry Hills