4.5 out of 5

"Great apartment with a gas fire place, balcony and awesome view. Excellent restaurant with a great menu and a fantastic atmosphere. Loved our stay ... " More

By a verified traveller on Tue 17 Jul 2018

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Hotel Description

Hotel Sorrento places you steps from Searoad Ferry Terminal and within a short 5-minute stroll of Sorrento Front Beach. Highlights at this beach hotel include 2 bars/lounges, a full-service spa and a restaurant.

You can enjoy flat-screen TVs with cable channels, and all 37 rooms feature free WiFi, coffee/tea makers and hairdryers. Additionally, fridges, minibars and irons/ironing boards are available.

A day of pampering at The Hotel Sorrento Spa can include massages, facials and mani/pedis. The restaurant, The Sorrento, is open for breakfast, lunch and dinner. Business amenities include conference space and a business centre. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 7 AM and 10 AM and on weekends between 7:30 AM and 10:30 AM. There's also the convenience of free self parking.

Attractions within a 20-minute drive of this 3.5-star Sorrento hotel include Rye Beach and Pennisula Hot Springs.

Garden View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$169 per night

Apartment on the Hill

Bed Count 1 King Bed Maximum Occupancy 3 Max

Heritage Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Sea View, Sea Facing

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Heritage Bay View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Sorrento ratings based on 421 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Sorrento

Everyone (169) Couples (234) Family (17)
2 out of 5
Nothing was unique about this property not even it fulfilled our basic needs there.

Posted by on 1 Jul. 2019

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Comment from Hotel Management

2 Jul. 2019 by Management

Thank you for taking the time to provide your feedback. We are sincerely apologetic for your recent disappointing experience at Hotel Sorrento. We would love to discuss this with you further if you could please contact us at hotel@hotelsorrento.com.au with the details of your booking and the best means of contacting you so that we can follow up with you directly. Warm regards, Hotel Sorrento

5 out of 5
The views, the variety of bars, the energy and the proximity to Sorrento main street and beaches

Posted by on 16 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Management

Thank you for your fantastic review. We really appreciate the time you have taken to share your experience and it is so pleasing to hear you enjoyed your visit with us. We hope to see you again soon. Warm regards, Hotel Sorrento

4 out of 5

Posted by on 13 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Management

Thank you for your fantastic detailed review. We really appreciate the time you have taken to share your experience and it is so pleasing to hear you enjoyed your visit with us. We hope to see you again soon. Warm regards, Hotel Sorrento

3 out of 5
Didn’t like the room service food arriving cold as wasn’t covered , or cleaning items left in our bathroom on arrival . Detergents/ sprays obviously forgotten in hurry to get out of room

Posted by on 3 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Management

Thank you for taking the time to provide your feedback. We are sorry you were disappointed with your stay. We have passed on your feedback to the various departments as we always aim to improve our service to give our guests the best experience. We ask that you please contact us at hotel@hotelsorrento.com.au with the details of your booking and the best means of contacting you so that we can follow up with you directly. Warm regards, Hotel Sorrento

4 out of 5

Posted by on 21 May 2019

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Comment from Hotel Management

2 Jul. 2019 by Management

Thank you for your fantastic detailed review. We really appreciate the time you have taken to share your experience and it is so pleasing to hear you enjoyed your visit with us. We hope to see you again soon. Warm regards, Hotel Sorrento

5 out of 5
The property had a very warm feeling. It was presented excellently, very clean and friendly staff.

Posted by on 18 May 2019

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5 out of 5

Posted by on 6 May 2019

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4 out of 5
Wonderful position. Great bar and restaurant. No English Breakfast tea in room; no sugar in room; no coffee in room. These things I would expect in a top class hotel.

Posted by on 6 May 2019

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5 out of 5
Comfortable clean room and friendly, helpful staff made for a lovely stay.

Posted by , from South Gippsland on 26 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by Management

Thank you Janelle for your lovely Review. We are so pleased you enjoyed your stay at Hotel Sorrento!

5 out of 5
Would come back again Everything has been organized for us

Posted by on 23 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by Management

We are so happy you had such a wonderful stay at Hotel Sorrento. We look forward to welcoming you back for your next stay!

Property Features

Hotel Sorrento offers its guests a full-service spa. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. You'll find a business centre on site. The business-friendly Hotel Sorrento also features tour or ticket assistance, laundry facilities, and ATM/banking services. Self parking is free.

  • 1 floor
  • 37 guestrooms or units
  • 3 buildings
  • 2 bars or lounges
  • Built in 1871
  • Dining venue
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • ATM
  • Lift

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Sorrento offers 37 forms of air-conditioned accommodation with minibars and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include a shower and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Fridge
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10 AM and at the weekend from 7:30 AM to 10:30 AM.

The Sorrento – This restaurant serves breakfast, lunch and dinner.

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8 AM - 7 PM.
To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation.

Reception hours are 8 AM to 8 PM on Saturdays and 9 AM to 5 PM on Sundays. For more details, please contact the office using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 8 AM - 7 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Guests booking the Heritage Suites can expect some noise from the hotel bar on Friday and Saturday nights. For more details please contact the property with the contact details received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 25 for adults and AUD 25 for children (approximately)
  • Rollaway bed fee: AUD 50.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sorrento
  • Sorrento Il Nido Hotel
  • Il Nido Sorrento

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.