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4.5 out of 5

"Clean and well presented staff are friendly ............... " More

By a verified traveller on Sun 21 Jun 2020

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Hotel Description

At Hotel Sorrento you'll be within steps of Port Phillip Bay Coastal Reserve and Searoad Ferry Terminal. Highlights at this beach hotel include 2 bars/lounges, a full-service spa, and a restaurant.

You can enjoy flat-screen TVs with cable channels, and all 37 rooms feature free WiFi, coffee/tea makers, and safes. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Hair dryers, irons/ironing boards, and desks are also available.

A day of pampering at The Hotel Sorrento Spa can include massages, facials, and mani/pedis. The restaurant, The Sorrento, is open for breakfast, lunch, and dinner. Business travelers can take advantage of conference space and a business center. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 7 AM and 10 AM and on weekends between 7:30 AM and 10:30 AM. There's also the convenience of free self parking.

Sights within a 10-minute walk of this 3.5-star Sorrento hotel include Sorrento Front Beach and Manyung Gallery at Sorrento.

Apartment on the Hill

Bed Count 1 King Bed Maximum Occupancy 3 Max

Garden View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Sea View, Sea Facing

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Heritage Bay View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Sorrento ratings based on 433 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Sorrento

Everyone (175) Couples (238) Family (20)
5 out of 5
Clean and well presented staff are friendly ...............

Posted by on 21 Jun. 2020

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4 out of 5
Disappointed that the roof top bar which was recommended to us to visit wasn’t open, as this was a staff member who suggested it was very surprised that they didn’t know what was happening. The staff in the bar area that was open (only one out of 3 bars) were very rude. Other staff at the restaurant and reception were all very pleasant. The room was lovely, don’t think I will be rushing back any time soon.....

Posted by on 28 Jan. 2020

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5 out of 5
The studio room size and bed comfort were great as was the view from the entire room. Surpassed expectations for the price.

Posted by on 28 Dec. 2019

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4 out of 5
Great appearance. In the main the staff was good but just satisfactory service.

Posted by on 19 Nov. 2019

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5 out of 5
Beautiful heritage room and friendly staff. Would highly recommend.

Posted by on 19 Nov. 2019

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5 out of 5

Posted by on 13 Oct. 2019

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3 out of 5
The accommodation was spacious and clean, staff are friendly and helpful. The restaurant was disappointing as it has a limited pub meals.

Posted by on 3 Oct. 2019

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5 out of 5
Welcoming staff, very comfortable beds and room. given how freezing it was outside, the room was really warm and relaxing.

Posted by on 17 Sep. 2019

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3 out of 5

Posted by on 16 Sep. 2019

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5 out of 5

Posted by on 15 Sep. 2019

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Property Features

Hotel Sorrento offers its guests a full-service spa. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. You'll find a business center on site. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Sorrento. Self parking is free. This 3.5-star Melbourne hotel is smoke free.

  • 1 floor
  • 37 guestrooms or units
  • 3 buildings
  • 2 bars or lounges
  • Built in 1871
  • Dining venue
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Sorrento offers 37 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • Minibar
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10 AM and on weekends from 7:30 AM to 10:30 AM.

The Sorrento - This restaurant serves breakfast, lunch, and dinner.

Room service is available.

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8 AM - 7 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 8 AM to 8 PM on Saturdays and 9 AM to 5 PM on Sundays.

The front desk at this property is open daily from 8 AM - 7 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Guests booking the Heritage Suites can expect some noise from the hotel bar on Friday and Saturday nights.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Debit cards not accepted
  • Staffed front desk
  • No cots (infant beds) available
  • Number of children who can stay for free – 12

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 25 for adults and AUD 25 for children (approximately)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sorrento
  • Il Nido Sorrento
  • Sorrento Il Nido Hotel
  • Hotel Sorrento Hotel
  • Hotel Sorrento Sorrento
  • Hotel Sorrento Hotel Sorrento

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.