4/10 Poor
Karen
Travelled with family
31 Jan 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
No very impressed
We used the hotel for an overnight stay after a wedding in Windsor.
We arrived late, as we couldn't check in early. We were shown to a room in one of the buildings that was being renovated. We were told the hotel was being upgraded when we checked in , a forewarning may have been helpful though
The room was clean but 'tired'. My daughter and I got changed for bed then we realised that none of the plug sockets were working. We tried to get through to reception for about half an hour. We rang Hotels com to ask them to help - the 'gentleman' we spoke to was very condescending and rather rude. We had no other booking details and he refused to help.
We finally got through to reception, the young girl came over checked the sockets and said we'd have to move room. We moved next door -in our night clothes - to another room. We had a good night's sleep, although the room was cold
The following morning my daughter was in the shower when there was a power cut. No windows in the bathroom, so she was rather worried she may fall/slip. Between then and when we checked out there were approximately four more power cuts. When we checked out we complained and was basically brushed off.
Now I know they need to renovate but think we should have been aware before booking.
The picture used is a big grand house, but the hotel is actually round the back, in what I would assume was the out buildings
Karen
Stayed 1 night in Dec 2022