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4.7 out of 5

"water pressure on shower was way too strong, could only stay in shower for about two minutes max. Wouldn't put a child in there. But staff were very p ... " More

By a verified traveller on Mon 28 Oct 2019

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Hotel Description

ASURE Palm Court Rotorua puts you in the heart of Rotorua, within just a 10-minute stroll of Racing Rotorua and Whakarewarewa Hot Springs. Highlights at this motel include 15 spa tubs, and in-room kitchenettes and private spa tubs.

All 18 soundproofed rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, DVD players, and coffee/tea makers. Kitchenettes come equipped with refrigerators, microwaves, and stovetops, and room service is also available. You'll find nice touches like free toiletries and Select Comfort beds to enhance your stay. Hair dryers, phones, and irons/ironing boards are also available.

This business-friendly motel offers free WiFi in public areas, concierge services, and a garden. Additionally, you'll find laundry facilities, barbecue grills, and a picnic area. There's also the convenience of RV/bus/truck parking.

Attractions within a 10-minute drive of this 4-star Fenton Street motel include Polynesian Spa and Skyline Rotorua.

Apartment, 1 Bedroom, Jetted Tub

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Studio, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Twin Studio, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

ASURE Palm Court Rotorua ratings based on 11 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for ASURE Palm Court Rotorua

Everyone (8) Couples (1) Family (2)
4 out of 5

Posted by on 26 Jun. 2020

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Comment from Hotel Management

21 Jul. 2020 by mike

Thank you for taking the time to review us its very much appreciated Regards Mike

5 out of 5
water pressure on shower was way too strong, could only stay in shower for about two minutes max. Wouldn't put a child in there. But staff were very pleasant and everything else was perfect

Posted by on 28 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by mike

Thank you for taking the time to review us its very much appreciated

5 out of 5
Loved the property had everything we needed for our 5 nights 6 days, great that you could drive up to your unit and there was the door as we both have mobility issues. Even rang us to let us know we had left something behind. Will recommend this property to others and will use again if in Rotorua.

Posted by on 11 Oct. 2019

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Comment from Hotel Management

11 Oct. 2019 by Mike

Thank you for taking the time to review us its very much appreciated Regards Mike

5 out of 5
Wonderful stay - such a lovely welcoming host, great room & beautiful indoor tub made our stay that much better. Highly recommend - will definitely be back :-)

Posted by on 6 Oct. 2019

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Comment from Hotel Management

6 Oct. 2019 by Mike

Thank you for taking the time to review us its very much appreciated

4 out of 5
Lovely staff, older but tidy property suited our needs for this visit well. Had everything we needed

Posted by on 23 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Mike

Thank you for taking the time to review us its very much appreciated

5 out of 5
Great place too stay. Good facilities. nice people.

Posted by on 20 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Mike

Thank You for taking the time to review us its very much appreciated

5 out of 5
proprietors are both the best very welcoming and very helpfull thanks a million for all your help

Posted by , from auckland on 29 May 2018

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Comment from Hotel Management

28 Jun. 2018 by Mike

Sorry about the late response but thank you very much for reviewing us its very much appreciated

5 out of 5
Excellent location and friendly owners! Super tidy & clean. Highly recommended for couples, family and even though if you are travelling on your own.

Posted by , from Sydney, Australia on 8 Apr. 2018

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Comment from Hotel Management

10 Apr. 2018 by Mike

Thank you for taking the time to review us,your comments are very much appreciated

5 out of 5

Excellent service

Stayed one night and toured Rotorua the next day. Room was very clean and well presented, owners took us through everything. Nice and quiet and a great place to stay. Highly recommended.

Posted by , from Brisbane, Queensland on 25 Mar. 2018

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Comment from Hotel Management

3 Apr. 2018 by Mike

Thank you for reviewing us its very much appreciated

4 out of 5
The hotel was great to stay at. The hosts were welcoming and friendly. The rooms were clean and comfortable and plenty of room. We had room 1 with a lovely bay window with lots of light coming through. The bathroom needs updating. The spa was very deep and was also used as the shower. It was quite difficult to get into the spa to just use the shower if you only wanted a quick wash. Overall the stay was great. Thank you.

Posted by , from Sydney on 1 Mar. 2018

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Comment from Hotel Management

12 Mar. 2018 by Mike

Thanks for the review. There are 5 of our rooms as you describe. The other 12 rooms have seperate showers. We will work with the landlords in an attempt to update the 5 rooms that we agree can be a little awkward.

About the ASURE Palm Court Rotorua

Location 288 Fenton St, Rotorua, 3010

Property Features

ASURE Palm Court Rotorua offers its guests 15 spa tubs. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a garden are also featured at the business-friendly ASURE Palm Court Rotorua. The motel can provide concierge services and wedding services. Smoking is allowed in designated areas at this 4-star Rotorua motel.

  • 1 floor
  • 18 guestrooms or units
  • 3 buildings
  • Built in 1993
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

RV, bus, truck parking , Free parking nearby

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (8.8 km / 5.5 mi)

Room Amenities

ASURE Palm Court Rotorua offers 18 accommodations with private spa tubs and DVD players. Each accommodation is individually furnished and decorated. Beds feature Select Comfort mattresses. 40-inch flat-screen televisions come with premium satellite channels. Accommodations at this 4-star motel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private hot tub
  • In-room kitchenette
  • Select Comfort beds
  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Unique furnishings
  • Unique decor

Food & Drink

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 1 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 9 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 9 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 25 per night.
  • Cribs (infant beds) are available for NZD 25 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Guests are provided with hand sanitizer.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: NZD 25 per stay
  • Rollaway bed fee: NZD 25 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Asure Palm Court Motor
  • Asure Palm Court Motor Inn
  • Asure Palm Court Motor Inn Rotorua
  • Asure Palm Court Motor Rotorua
  • ASURE Palm Court Rotorua Motel
  • ASURE Palm Court Motel
  • ASURE Palm Court Rotorua
  • ASURE Palm Court
  • ASURE Palm Court Rotorua Motel
  • ASURE Palm Court Rotorua Rotorua
  • ASURE Palm Court Rotorua Motel Rotorua

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at ASURE Palm Court Rotorua.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.