Check in was absolutely insane. My fiancée used her card to purchase the room for me, but the reservation was in my name and it was just me staying there. (My fiancée doesn’t live here)
When I got to the hotel, they wouldn’t let me check in because the room had been paid for by her and she wasn’t there. (My fiancée checked while making the reservation and made sure that there was nothing in the terms and conditions about the card used for the reservation needing to be in the same name as the person who was staying.)
I called Hotels.com, and they tried to call the hotel to sort it out with them, but they just hung up the phone on Hotels.com! I tried speaking with a manager, but they weren’t at the hotel. It didn’t help that there was a significant language barrier with the hotel. They wouldn’t even let me cancel the reservation. Eventually, they allowed me to check in, but only after dealing with them for almost an hour and even getting my fiancée to get on a video call with them! Do NOT recommend- awful service and just ridiculous lack of communication.