For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At Cranbury Court Apartments Queenstown you'll be within just a 15-minute stroll of Kiwi and Birdlife Park and Skyline Gondola. Highlights at this property include free self parking, and in-room kitchens and washers/dryers.
Each apartment is individually furnished and features an LCD TV with digital channels, along with free WiFi, a living room, and a DVD player. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A coffee/tea maker, a rice cooker, and a portable fan are also available. Housekeeping is available on request.
This apartment building has free WiFi in public areas, tour/ticket assistance, and luggage storage. Added amenities include a front-desk safe.
Sights within a 10-minute drive of this 4-star Queenstown property include Queenstown Gardens and Onsen Hot Pools.
Cranbury Court Apartments Queenstown ratings based on 110 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Cranbury Court Apartments Queenstown
Everyone (50)Couples (9)Family (51)
5 out of 5
The staff were very helpful when we had to adjust our plans and bring our booking forward.
Posted by a verified traveller on 22 Mar. 2020
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Comment from Hotel Management
23 Mar. 2020
by Reception
Thanks for your review. We did our best to be flexible in this challenging time for everyone! Glad to hear you had a great stay with us. Hope to see you again in the future
4 out of 5
I thought that the staff went over and above with servicing our needs. They were very helpful.
Perfect location, close to town.
The only thing I could suggest is trim the front trees so more can be seen.
Posted by a verified traveller on 22 Dec. 2019
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Comment from Hotel Management
22 Dec. 2019
by Reception
Thank you for your review! Happy to hear that our customer service helped you make the most of your stay in Queenstown that you enjoyed our central location. I will pass on your suggestion about the landscaping to the general manager and body corporate. Hope to have to come back and stay with us again in the future!
Regards,
Neha
4 out of 5
Handy to city centre.
Would be better if it had a lounge for waiting after checkout time
Posted by a verified traveller on 12 Dec. 2019
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Comment from Hotel Management
13 Dec. 2019
by Reception
Dear guest,
Thank you for your review. Happy to hear you enjoyed our central location. We hope you can appreciate that the property construction is not something within our control and we have never had a lounge as the property is an apartment complex, not a hotel. We hope your stay was comfortable and that you enjoyed your time in Queenstown.
Regards,
Neha
Reception Manager
2 out of 5
I thought this particular apartment was very tired regarding decor and the carpet needs to be renewed in the living area in particular. The cost to hire for three days was very expensive, given the condition of the apartment. We are not new to Queenstown and can compare with other places we have stayed. Disappointed.
Posted by a verified traveller on 25 Nov. 2019
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Comment from Hotel Management
25 Nov. 2019
by Reception
Dear guest,
Thank you for your review. As you have left this review anonymously, we cannot determine which unit you stayed in. Please do let us know if you can, as we will pass the feedback on to the owner. Each unit is individually owned, and decor differs according to their choices. We are sorry to hear you were not fully satisfied, and we would have loved to know when you were here so we could have done something to improve your experience with us. We hope you had a nice holiday in Queenstown all the same.
Regards,
Neha
Reception Manager
1 out of 5
I had a very bad experience staying at this property and would not recommend it you stay here. I was mislead and the room that I was provided was significantly worse than the room booked online. Staff are rude and hostile and charged us a extortionist $50NZD 'Cleaning' Fee for leaving 4 dishes in the sink. Stay away from this sham operation.
Posted by a verified traveller on 12 Sep. 2019
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3 out of 5
The rooms were far too hot and despite mentioning this to staff and asking for assistance to turn down to temperature, we were told it was too hard as they take too long t o heat back up again.
There was a smell from the ensuite which wafted out into the bedroom which wasnt pleasant. We had to pay extra for the portacot, which we have not had to do in any other places on our entire trip.
The location was central and convenient and good walking distance to the city.
Posted by a verified traveller on 30 Aug. 2019
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Comment from Hotel Management
30 Aug. 2019
by Reception
Dear guest,
Thank you for your review. We appreciate your feedback. We are glad you enjoyed the convenient location of our property.
We understand that the underfloor heating resulted in the unit becoming quite warm, combined with the unseasonably warmer temperatures during the day. We hope you can appreciate that we have to ensure the unit stays warm for future guests as temperatures dropped soon after your request to turn down the heat. We will look into the smell from the ensuite bathroom, as we were unaware of this issue during your stay, and apologise for the inconvenience caused. As for the portacot charges, we think they are quite reasonable, but we will review the same. Each property has different policies, and we believe these charges are quite common throughout Queenstown.
Thank you for your comments, we will certainly take them into consideration.
Regards,
Neha
Reception Manager
5 out of 5
Nice spacious rooms, great water pressure in showers, helpful staff, great location and good pricing for this time of year. Recommend to all.
Posted by a verified traveller on 3 Aug. 2019
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Comment from Hotel Management
3 Aug. 2019
by Reception
Dear guest,
Thank you for your review! It's always lovely to hear when guests have such a positive experience during their stay! We do our best to provide great customer service and value for money, and your comments are much appreciated. I will be sure to pass on the same to the rest of the staff. Please do come back and stay with us again on your next visit to Queenstown!
Regards,
Neha
Reception Manager
5 out of 5
Great location, close to town. Clean, lots of space.
Posted by a verified traveller on 27 Jul. 2019
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Comment from Hotel Management
29 Jul. 2019
by FR
Dear Guest, Thank you for taking the time to review your stay. We are happy to hear you enjoyed our central location and found the apartment clean and roomy. We hope you had a great time exploring Queenstown!
Regards, Fern Reception
4 out of 5
Clean and close to the centre of Queenstown. The parking space for unit was too small.
Posted by a verified traveller on 21 Jul. 2019
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Comment from Hotel Management
22 Jul. 2019
by FR
Dear Guest, Thank you for taking the time to review your stay. We are happy to hear you enjoyed our central location and found the apartment clean! We will be sure to pass on your feedback to our housekeeping team. We understand parking can be tight, as we are just a small complex. We do have guest carparks at the front of our property for guests to use in these cases. We hope your group had a lovely time exploring Queenstown! Regards, Fern Reception
4 out of 5
Overall was happy with the stay. Clean and modern unit.
Posted by a verified traveller on 4 May 2019
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Comment from Hotel Management
6 May 2019
by Reception
Thank you for taking the time to review your recent stay with us. We are happy to hear that your stay met your expectations. We hope to welcome you back one day.
Cranbury Court Apartments Queenstown offers its guests tour/ticket assistance and a safe deposit box at the front desk. Public spaces have free WiFi. Self parking is free.
1 floor
21 guestrooms or units
5 buildings
Built in 1996
Storage area for luggage
Front-desk safe
Tour and ticket information
Family Friendly Amenities
Number of living rooms
Free WiFi
Kitchen
Washer/dryer
Refrigerator
Microwave
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Cranbury Court Apartments Queenstown offers 21 accommodations with washers/dryers and DVD players. These individually furnished accommodations have separate living rooms. Accommodations at this 4-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Queenstown apartment provides complimentary wireless Internet access. LCD televisions come with digital channels. Additionally, rooms include coffee/tea makers and rice cookers. Housekeeping is provided daily.
In-room kitchen
Washer and dryer
Living room
LCD television
Digital channels
DVD player
Refrigerator
Microwave
Oven
Stove
Dishwasher
Rice cooker
Coffee maker
Kitchenware
Shower
Housekeeping (daily)
Hair dryer
Toiletries (free)
Iron and ironing board
Heating
Portable fan
Unique furnishings
Wardrobe or closet
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 25
Check-in time ends at anytime
Special check-in instructions:
The front desk is open during the following times:
Sunday - Thursday: 9:00 AM - 3:00 PM
Friday - Saturday: 9:00 AM - 5:00 PM
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.
This property's front desk is open during the following times:
Sunday - Thursday: 9:00 AM - 3:00 PM
Friday - Saturday: 9:00 AM - 5:00 PM
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are available for NZD 10.0 per day.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a carbon monoxide detector and a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned. Contactless check-out is available.
No rollaway/extra beds available
No lifts
Noise-free rooms not guaranteed
Cash or credit card deposit required
Guests will receive an email with special check-in instructions
Debit cards not accepted
Staffed front desk
Property uses a professional cleaning service
Property is not cleaned with disinfectant
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 250 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Housekeeping is available for an additional fee
Crib (infant bed) fee: NZD 10.0 per day
Credit card charges are subject to a surcharge of 1.81 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
National Rating
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
