Swiss-Belhotel Segara Deals & Reviews (Nusa Dua, IDN)

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3.9 out of 5

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"The pools and grounds were great! Gorgeous gardens, and pools you could literally spend the entire day in. The spa facilities were decent and I liked ... " More

By a verified traveller on Fri 14 Feb 2020

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Hotel Description

A family-friendly stay in Nusa Dua awaits you at Swiss-Belhotel Segara. You'll be 2.2 km (1.4 mi) from Geger Beach and 4.2 km (2.6 mi) from Nusa Dua Beach. Highlights at this hotel include 2 outdoor swimming pools, 2 spa tubs, and a restaurant.

You can enjoy flat-screen TVs with satellite channels, and all 153 rooms feature free WiFi, balconies, and first-run movies. Dining in is an option with room service, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include slippers and free toiletries. Coffee/tea makers, free bottled water, and safes are also available.

The restaurant, Cafe Laguna, serves international cuisine and is open for breakfast, lunch, and dinner. Pool Side Bar is the hotel's own bar. Enjoy the kids' swimming pool and pool loungers as well as access to scooter/moped rentals and a playground. A meeting room and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a free manager's reception, and a coffee shop/café. Continental breakfast is available daily between 7:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

You'll be 3.7 km (2.3 mi) from Bali Collection Shopping Centre and 4.4 km (2.7 mi) from Bali Nusa Dua Convention Centre with a stay at this 4-star Sawangan hotel.

Superior Room, Pool View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

AU$44* Per night/room 2 Apr. - 3 Apr.

Superior Room, 1 Bedroom, Garden View

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Interconnecting Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Premier Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, with Private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Loft, Pool View (LOFT)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Swiss-Belhotel Segara ratings based on 65 Verified Reviews

Review Summary

3.9 out of 5 4.0 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 4.0 out of 5.0

Room comfort 3.5 out of 5.0

Hotel condition 3.5 out of 5.0

Guest reviews for Swiss-Belhotel Segara

4 out of 5

The pools and grounds were great! Gorgeous gardens, and pools you could literally spend the entire day in. The spa facilities were decent and I liked that there were in-room options for some of the treatments. The spa treatments were very reasonably priced and the outdoor massage area was awesome. The rooms were just okay, looked great from afar but when you looked closer, some things were just a touch too rickety/neglected but the pool access was a plus.

Posted by a verified traveller on 14 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by General Manager

Dear Sir/madam, Thank you for staying with us, so glad to figure out that you had an enjoyable holiday and enjoyed our spa treatment at the outdoor gazebo. Your feedback is highly appreciated and look forward to welcoming you again in the future. Best regards,

3 out of 5

We liked the location but the breakfast need variety. Cannot eat the same thing for 2 weeks! Cleanliness in the restaurant MUST be improved hugely. The cloth they clean the tables are filthy rags and the tables, cutlery and crockery smells like egg all the time. Also the staff need to wash their clothes as they are dirty. However all the staff smile, talk and are very helpful.

Posted by Neville on 4 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by General Manager

Dear Neville, Thank you for staying at Swiss-Belhotel Segara and writing some of your experiences, so glad to figure out that you loved the hotel location where away from the crowd area. We do appreciate all your input and suggestion and I assure you that I will be looking into each point that you have made and take immediate action especially the cleanliness issue. It would be such a pleasure to personally welcome you back to our resort in the future. Best regards,

4 out of 5

The staff were first class but disappointed with the overall hotel. It's very tired. Having said that we had a lovely time. Free bus to beach and back every hour. Breakfast a bit lacking in choice

Posted by a verified traveller on 27 Oct. 2019

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Comment from Hotel Management

27 Oct. 2019 by Front Office Manager

Dear Anonymous, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Swiss-Belhotel Segara. We apologize that our hotel facilities did not meet your expectations, we have taken note of your comment and it has been shared with our leadership team for review and further action. However, thank you for letting us know how impressed you with the hotel services. The entire team would be thrilled to hear your kind comments. We look forward to welcoming you back for another memorable holiday in our area near the future, Sincerely Yours, Front Office Manager

4 out of 5

We had a pool access room which was impressive. The pools were beautifully landscaped which gave a very relaxing feel. The food is not of a high standard.

Posted by a verified traveller on 3 Sep. 2019

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Comment from Hotel Management

5 Sep. 2019 by Best regards / General Manager

Dear Sir/madam, Thank you for staying with us and spent your time to share your experience, so glad to read that you loved the direct pool access room on the ground floor where you can access our big pools anytime. Once again thank you very much for your feedback and suggestions. With constructive criticisms we can only improve ourselves and services to our guests.

1 out of 5

We asked for a non smoking room however it stunk of cigarettes, and when complained they said it is a non smoking room, we later found an ash tray and bath towels stunk of smoke. Upstairs air conditioning didnt work, downstairs air con leaked water all over the sofa bed, which was absolutely horrible to sit or sleep on may aswell sleep on the floor. Toilet tap was loose, and leaked all over the floor had to put towels down so we didnt slip. Pool chairs were hard and no covers on as shown in photos, no staff around at bar for drinks, had to ring a bell and wait 20mins for service. Breakfast was appalling, we skipped breakfast and went elsewhere. Food was under cooked, or tasted stale. Very disappointing, photos are very misleading..

Posted by a verified traveller on 19 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by General Manager

Dear Sir/madam, Thank you so much for staying with us as well as your comment on your recent stay at our hotel, I would like to apologies for not meeting your expectation, where some issues occur in the room. Your feedback is extremely valuable to us, as we keep trying to improve day by day. It would be such a pleasure to personally welcome you back to our resort in the future. I would like to personally look after your booking and invite you back to the hotel. Best regards,

3 out of 5

The place is a little tired and outdated needing a make over. It still is maintained and cleaned. The pools are beautiful and so are the gardens. It isn’t walking distance to anywhere, so you have to use a taxi or driver constantly. The food is reasonably priced, we enjoyed the themed nights particularly the Wednesday BBQ buffet. The staff are friendly and nice, but the service is slow. I was there a week of 10 nights and it took 7 days before I was offered a high chair for my baby son. I did like the peacefulness of the area, but would prefer to be able to have a free shuttle to the shops instead of using taxis all the time.

Posted by a verified traveller on 9 Aug. 2019

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Comment from Hotel Management

30 Aug. 2019 by Best regards / General Manager

Dear Sir/madam, Thank you for staying with us and hope you had an enjoyable holiday in Bali, so glad to know that you loved the pool with greenery surrounding. We do appreciate the good comment about the staff, somehow we will do more skill training to upgrade the service tobe able to give prompt action, as well as understanding guest needs. Once again thank you for all your input and suggestion and I assure you that I will be looking into each point that you have made and It would be such a pleasure to personally welcome you back to our resort in the future.

3 out of 5

Bathroom was dated, shower flooded the bathroom floor each time. Towels not replaced regularly and bathroom smelt of sewage.

Posted by a verified traveller on 6 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by General Manager

Dear Sir/madam, Thank you for staying with us and your feedback is highly appreciated as well as get all above points done and get an improvement. We look forward to welcoming you back again. Best regards,

1 out of 5

Posted by a verified traveller on 26 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by General Manager

Thank you for staying with us and apologies for the inconvenience and if you can share more detail i would be very grateful in order to improve our services as well as product, please kindly send to gmsbsg@swiss-belhotel.com Best regards,

3 out of 5

Hotel and facility itself was nice. But the bed was too uncomfortable downstairs. It's too noisy at night. You can hear every footsteps and conversation next door. Too many mosquitoes and too hot in the bedroom on the upper floor.

Posted by a verified traveller on 27 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by General Manager

Thank you for staying with us and so glad to figure out that hotel and facility was nice, on the other hand we are noted your comment about the sofa bed on lower level of duplex room as we might set up additional duvet to make it softer, also apologies in regards to the mosquitoes therefore we had provided the spray as well as the electric one. We will also checked the air condition, Your feedback is highly appreciated and look forward to welcoming you again next time. best regards,

4 out of 5

Posted by a verified traveller on 27 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by GM

Thank you so much.

About the Swiss-Belhotel Segara

Location Jalan Pura Segara, Nusa Dua, Bali 80363

Property Features

Swiss-Belhotel Segara offers its guests 2 outdoor swimming pools, 2 spa tubs, and a children's pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Spa services, a terrace, and a garden are also featured at the family-friendly Swiss-Belhotel Segara. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free. Smoking is allowed in designated areas at this 4-star Nusa Dua hotel.

1 building
153 guestrooms or units
5 levels
Built in 2011
Dining venue
Bar or lounge
Manager's reception (free)
Coffee shop
Deli
Poolside lounge chairs
Umbrellas for the pool
Business facilities
1 conference room
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Concierge
Terrace
Garden
Newspapers in lobby (free)
Television in lobby
Elevator
Smoking in designated areas

Family Friendly Amenities

Family property
Number of outdoor pools - 2
Children's pool
Free WiFi
Laundry facilities
Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

Airport: Ngurah Rai Intl. Airport (DPS) (15.5 km / 9.6 mi)
Property shuttles: Airport shuttle
Parking: Free valet parking

Room Amenities

Swiss-Belhotel Segara offers 153 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels and first-run movies. Bathrooms include slippers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Private balcony
Minibar
In-room dining
Flat-screen television
Satellite channels
Premium channels
First-run movies
Coffee maker
Luxury bedding
Housekeeping (daily)
Safe
Slippers
Toiletries (free)
Telephone
Iron and ironing board available
Desk
Air conditioning
Connecting rooms available
Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Cafe Laguna - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Pool Side Bar - Onsite bar. Happy hour is offered. Open daily.

T-Lounge - Onsite coffee shop. Open daily.

Room service is available.

Spa Services

Number of treatment rooms 5
Outdoor treatment areas
Couples treatment rooms
Hot stone massage

Hotel Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age is: 17
Check-in time ends at 5:30 AM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

Check-out by noon

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for IDR 350000.0 per day.

Pet Policy

Pets and service animals are not allowed at Swiss-Belhotel Segara

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Staff at the property wear personal protective equipment and guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Service animals not allowed
Number of children who can stay for free – 2
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are not in place
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
gap period enforced between guest stays 72 hours
Property confirms they are implementing guest safety measures
Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: IDR 250000 per person (approximately)
Airport shuttle fee: IDR 350000 per vehicle (one-way)
Airport shuttle fee per child: IDR 0 (one-way), (up to 3 years old)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: IDR 350000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Swiss-Belhotel Segara
Swiss-Belhotel Segara Hotel
Swiss-Belhotel Segara Hotel Nusa Dua
Swiss-Belhotel Segara Nusa Dua
Swiss-Belhotel Segara Resort & Spa Bali/Nusa Dua
Swiss-Belhotel Segara Resort And Spa
Swiss-Belhotel Segara Hotel
Swiss-Belhotel Segara Nusa Dua
Swiss-Belhotel Segara Hotel Nusa Dua

You should know

Swiss-Belhotel Segara offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Destinations For You

- Nusa Dua Holiday Packages

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Swiss-Belhotel Segara

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