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Swiss-Belhotel Segara

4-star property
Jalan Pura Segara, Nusa Dua, Bali 1800 796 370
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3.9 out of 5
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See all 65 Wotif Reviews

"The pools and grounds were great! Gorgeous gardens, and pools you could literally spend the entire day in. The spa facilities were decent and I liked ... " More

By a verified traveller on Fri 14 Feb 2020

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Hotel Description

A family-friendly stay in Nusa Dua awaits you at Swiss-Belhotel Segara. You'll be 2.2 km (1.4 mi) from Geger Beach and 4.4 km (2.7 mi) from Bali Nusa Dua Convention Centre. Highlights at this hotel include 2 outdoor swimming pools, 2 spa tubs, and a restaurant.

You can enjoy flat-screen TVs with satellite channels, and all 153 rooms feature free WiFi, balconies, and coffee/tea makers. Dining in is an option with room service, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include slippers and free toiletries. Free bottled water, safes, and phones are also available.

The restaurant, Cafe Laguna, serves international cuisine and is open for breakfast, lunch, and dinner. Pool Side Bar is the hotel's own bar. Enjoy the kids' swimming pool and pool loungers as well as access to scooter/moped rentals. A meeting room and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a free manager's reception, and a coffee shop/café. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Within a 15-minute drive of this 4-star Sawangan hotel, attractions include Nusa Dua Beach and Bali Nusa Dua Theater.

Superior Room, Pool View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$56* Per night/room 20 Mar. - 21 Mar.

Superior Room, 1 Bedroom, Garden View

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Interconnecting Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Premier Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, with Private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swiss-Belhotel Segara ratings based on 65 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Swiss-Belhotel Segara

Everyone (28) Couples (25) Family (10)
4 out of 5
The pools and grounds were great! Gorgeous gardens, and pools you could literally spend the entire day in. The spa facilities were decent and I liked that there were in-room options for some of the treatments. The spa treatments were very reasonably priced and the outdoor massage area was awesome. The rooms were just okay, looked great from afar but when you looked closer, some things were just a touch too rickety/neglected but the pool access was a plus.

Posted by on 14 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by General Manager

Dear Sir/madam, Thank you for staying with us, so glad to figure out that you had an enjoyable holiday and enjoyed our spa treatment at the outdoor gazebo. Your feedback is highly appreciated and look forward to welcoming you again in the future. Best regards,

3 out of 5
We liked the location but the breakfast need variety. Cannot eat the same thing for 2 weeks! Cleanliness in the restaurant MUST be improved hugely. The cloth they clean the tables are filthy rags and the tables, cutlery and crockery smells like egg all the time. Also the staff need to wash their clothes as they are dirty. However all the staff smile, talk and are very helpful.

Posted by on 4 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by General Manager

Dear Neville, Thank you for staying at Swiss-Belhotel Segara and writing some of your experiences, so glad to figure out that you loved the hotel location where away from the crowd area. We do appreciate all your input and suggestion and I assure you that I will be looking into each point that you have made and take immediate action especially the cleanliness issue. It would be such a pleasure to personally welcome you back to our resort in the future. Best regards,

4 out of 5
The staff were first class but disappointed with the overall hotel. It's very tired. Having said that we had a lovely time. Free bus to beach and back every hour. Breakfast a bit lacking in choice

Posted by on 27 Oct. 2019

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Comment from Hotel Management

27 Oct. 2019 by Front Office Manager

Dear Anonymous, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Swiss-Belhotel Segara. We apologize that our hotel facilities did not meet your expectations, we have taken note of your comment and it has been shared with our leadership team for review and further action. However, thank you for letting us know how impressed you with the hotel services. The entire team would be thrilled to hear your kind comments. We look forward to welcoming you back for another memorable holiday in our area near the future, Sincerely Yours, Front Office Manager

4 out of 5
We had a pool access room which was impressive. The pools were beautifully landscaped which gave a very relaxing feel. The food is not of a high standard.

Posted by on 3 Sep. 2019

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Comment from Hotel Management

5 Sep. 2019 by Best regards / General Manager

Dear Sir/madam, Thank you for staying with us and spent your time to share your experience, so glad to read that you loved the direct pool access room on the ground floor where you can access our big pools anytime. Once again thank you very much for your feedback and suggestions. With constructive criticisms we can only improve ourselves and services to our guests.

1 out of 5
We asked for a non smoking room however it stunk of cigarettes, and when complained they said it is a non smoking room, we later found an ash tray and bath towels stunk of smoke. Upstairs air conditioning didnt work, downstairs air con leaked water all over the sofa bed, which was absolutely horrible to sit or sleep on may aswell sleep on the floor. Toilet tap was loose, and leaked all over the floor had to put towels down so we didnt slip. Pool chairs were hard and no covers on as shown in photos, no staff around at bar for drinks, had to ring a bell and wait 20mins for service. Breakfast was appalling, we skipped breakfast and went elsewhere. Food was under cooked, or tasted stale. Very disappointing, photos are very misleading..

Posted by on 19 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by General Manager

Dear Sir/madam, Thank you so much for staying with us as well as your comment on your recent stay at our hotel, I would like to apologies for not meeting your expectation, where some issues occur in the room. Your feedback is extremely valuable to us, as we keep trying to improve day by day. It would be such a pleasure to personally welcome you back to our resort in the future. I would like to personally look after your booking and invite you back to the hotel. Best regards,

3 out of 5
The place is a little tired and outdated needing a make over. It still is maintained and cleaned. The pools are beautiful and so are the gardens. It isn’t walking distance to anywhere, so you have to use a taxi or driver constantly. The food is reasonably priced, we enjoyed the themed nights particularly the Wednesday BBQ buffet. The staff are friendly and nice, but the service is slow. I was there a week of 10 nights and it took 7 days before I was offered a high chair for my baby son. I did like the peacefulness of the area, but would prefer to be able to have a free shuttle to the shops instead of using taxis all the time.

Posted by on 9 Aug. 2019

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Comment from Hotel Management

30 Aug. 2019 by Best regards / General Manager

Dear Sir/madam, Thank you for staying with us and hope you had an enjoyable holiday in Bali, so glad to know that you loved the pool with greenery surrounding. We do appreciate the good comment about the staff, somehow we will do more skill training to upgrade the service tobe able to give prompt action, as well as understanding guest needs. Once again thank you for all your input and suggestion and I assure you that I will be looking into each point that you have made and It would be such a pleasure to personally welcome you back to our resort in the future.

3 out of 5
Bathroom was dated, shower flooded the bathroom floor each time. Towels not replaced regularly and bathroom smelt of sewage.

Posted by on 6 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by General Manager

Dear Sir/madam, Thank you for staying with us and your feedback is highly appreciated as well as get all above points done and get an improvement. We look forward to welcoming you back again. Best regards,

1 out of 5

Posted by on 26 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by General Manager

Thank you for staying with us and apologies for the inconvenience and if you can share more detail i would be very grateful in order to improve our services as well as product, please kindly send to gmsbsg@swiss-belhotel.com Best regards,

3 out of 5
Hotel and facility itself was nice. But the bed was too uncomfortable downstairs. It's too noisy at night. You can hear every footsteps and conversation next door. Too many mosquitoes and too hot in the bedroom on the upper floor.

Posted by on 27 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by General Manager

Thank you for staying with us and so glad to figure out that hotel and facility was nice, on the other hand we are noted your comment about the sofa bed on lower level of duplex room as we might set up additional duvet to make it softer, also apologies in regards to the mosquitoes therefore we had provided the spray as well as the electric one. We will also checked the air condition, Your feedback is highly appreciated and look forward to welcoming you again next time. best regards,

4 out of 5

Posted by on 27 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by GM

Thank you so much.

About the Swiss-Belhotel Segara

Location Jalan Pura Segara, Nusa Dua, Bali 80363

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Swiss-Belhotel Segara offers its guests 2 outdoor swimming pools, 2 spa tubs, and a children's pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. A terrace, barbecue grills, and a garden are also featured at the family-friendly Swiss-Belhotel Segara. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Nusa Dua hotel.

  • 1 building
  • 153 guestrooms or units
  • 5 levels
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Denpasar (DPS-Ngurah Rai Intl.) (15.9 km / 9.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Swiss-Belhotel Segara offers 153 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include slippers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Minibar
  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Cafe Laguna - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Pool Side Bar - Onsite bar. Happy hour is offered. Open daily.

T-Lounge - Onsite coffee shop. Open daily.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 15

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 350000.0 per day.

Pets

  • Pets and service animals are not allowed at Swiss-Belhotel Segara

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No pets or service animals allowed
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 121000 for adults and IDR 60500 for children (approximately)
  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 0 (one-way), (up to 3 years old)
  • Rollaway bed fee: IDR 350000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swiss-Belhotel Segara
  • Swiss-Belhotel Segara Hotel
  • Swiss-Belhotel Segara Hotel Nusa Dua
  • Swiss-Belhotel Segara Nusa Dua
  • Swiss-Belhotel Segara Resort & Spa Bali/Nusa Dua
  • Swiss-Belhotel Segara Resort And Spa
  • Swiss-Belhotel Segara Hotel
  • Swiss-Belhotel Segara Nusa Dua
  • Swiss-Belhotel Segara Hotel Nusa Dua

You should know

  • Swiss-Belhotel Segara offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.