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"Requests took a few days and several reminders before being dealt with " More

By a verified traveller on Fri 10 Jan 2020

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Hotel Description

Hotel Pennsylvania puts you in the heart of New York, steps from Madison Square Garden and within a 10-minute stroll of Macy's. Highlights at this hotel include free daily breakfast, a 24-hour health club, and a 24-hour business center.

TVs with cable channels are featured in all 1705 rooms, and you can enjoy free WiFi, free local calls, and safes. Additionally, hair dryers, irons/ironing boards, and desks are available.

This business-friendly hotel offers concierge services, a 24-hour front desk, and a computer station. Added amenities include WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning free on-the-go breakfast is offered between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this Midtown hotel include Empire State Building and Times Square.

Penn Plaza Collection Executive 2 Double Beds ADA

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Penn Plaza Collection Executive 3 Bedroom Suite

Bed Count 3 King Beds Maximum Occupancy 8 Max

Penn Plaza Collection Executive 2 Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Penn Plaza Collection 1 Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Studio, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Studio, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Pennsylvania ratings based on 10 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hotel Pennsylvania

Everyone (6) Couples (1) Family (3)
2 out of 5
The position was fine. The issue was the actual hotel. Very very tired, old, worn out and breaking down. Terrible shower not hot, window didn't close (letting in sub zero air) crack in TV, marks everywhere on walls. Just a very run down hotel, not what it appears on-line.

Posted by on 23 Feb. 2020

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3 out of 5
Requests took a few days and several reminders before being dealt with

Posted by on 10 Jan. 2020

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Comment from Hotel Management

15 Jan. 2020 by Vic

Dear Guest Thank you for being our guest. We are pleased your stay was positive and apologize for the delays in your requests being met.

2 out of 5
Charging to store bags at $5 each is a joke. Had a mouse in our room, a shower that went hot as hell every 20 seconds, bathroom was not cleaned once in the 9 nights we stayed.

Posted by on 8 Dec. 2019

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Comment from Hotel Management

13 Dec. 2019 by General Manager

Thank you for choosing to stay with us. We are sorry to hear your experience was not the type of stay we strive to deliver to our guests. While we feel our storage fees for luggage are reasonable for the area, we sincerely apologize for the shortcomings in your room. Though we cannot fix the past, we are working on improving for the future. Given the chance, we know we can provide you with a better stay.

5 out of 5
The room was clean & tidy. Friendly service by the staff.

Posted by on 14 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by Don

Thank you for your comments. Please visit us again

1 out of 5
The place is in a decent location and we got and we got an upgrade in size room. Only because a guests clothing was in our room. The bed sheet had mould in if the first night and we were in the updated section. Very noisy traffic noisy at night also.

Posted by on 13 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by Don

Thank you for your comments. Please visit again.

4 out of 5
Stayed here for 6 nights back in November, perfect location but the rooms are outdated and old and smell, we had 2 kids our bed was good but the kids bed was a fold out lounge, the mattress was horrible with springs sticking through the mattress which was not very thick, ended up putting kids on the floor with the mattress, stay here if all you care about is location but if you want a good clean modern room stay elsewhere

Posted by on 13 Feb. 2019

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Comment from Hotel Management

16 Feb. 2019 by David Front Office Manager

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

2 out of 5
The ONLY good thing about this hotel is it’s location. The service was minimal and unfriendly at best. The room was in need of a major upkeep, the air conditioner didn’t work so we had to keep the window open at night, and the shower, if that’s what you can call it, was disgraceful. Zero water pressure and the temperature went from no hot water AT ALL to scalding. There was cigarette smoke in the hallways, and the night time noise makes sleeping difficult. For those who like to watch tv be warned, the rooms only have CRT televisions with poor picture quality. Being directly opposite Madison Square Garden does not make up for the appalling condition of this hotel, especially considering it takes hours to check in, and every day there is a sea of unhappy people trying to sort out problems with their rooms.

Posted by , from Australia on 21 Nov. 2018

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Comment from Hotel Management

21 Nov. 2018 by Front Office Manager

Thank you so much for taking the time to review our hotel. We apologize that your stay was not up to par. We appreciate the feedback and will utilize this to better the experience of our future guests. Thank you for your time and have a great day!

2 out of 5
Long wait (40 minutes) to book in, by apathetic staff. Room still dirty from previous guests, so we had to go back for a different room.

Posted by on 18 Nov. 2018

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Comment from Hotel Management

21 Nov. 2018 by Front Office Manager

Thank you for choosing to stay with us at The Hotel Pennsylvania and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your sincere comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

4 out of 5
Great location for Union Station arrival and close to everything in midtown. Staff were pleasant and helpful. Good budget hotel.

Posted by on 28 Sep. 2017

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Comment from Hotel Management

1 Oct. 2017 by C. Garcia

Thank you so much for sharing your positive feedback with us! I will sure to share your kind words with our team as well. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

3 out of 5

Only good thing is location

Rudest hotel staff ever!!! Run down with plastic sheet on bed,no extra pillows or blankets. Staff avoid eye contact and the smallest request is a major hassle. Did NOT receive room booked!

Posted by , from australia on 24 Sep. 2017

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Comment from Hotel Management

26 Sep. 2017 by Alfredo

Thank you for your review, we appreciate your feedback. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know

About the Hotel Pennsylvania

Location 401 7th Ave, New York, NY 10001

Property Features

There's a coffee shop/café on site. Free breakfast is served daily. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. A 24-hour health club, tour/ticket assistance, and a vending machine are also featured at the business-friendly Hotel Pennsylvania. Parking is available for a fee. You'll have access to the indoor pool at a partner property. This New York hotel is smoke free.

  • 1705 guestrooms or units
  • 18 levels
  • To-go breakfast (free)
  • Coffee shop
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Liberty Intl. Airport (EWR) (26.9 km / 16.7 mi)
  • Train station: New York W 32nd St. Station (0.3 km / 0.2 mi)
  • Metro station: 34 St. - Penn Station (Fashion Av.) (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Pennsylvania offers 1705 air-conditioned accommodations with safes and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 10:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 55 per day
  • Nearby parking fee: USD 55 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pennsylvania
  • Hotel Pennsylvania New York
  • Pennsylvania Hotel
  • Pennsylvania New York
  • Hotel New Pennsylvania York
  • Hotel Pennsylvania New York City
  • Hotel Pennsylvania Nyc
  • Pennsylvania Hotel Nyc
  • Hotel Pennsylvania Hotel
  • Hotel Pennsylvania New York
  • Hotel Pennsylvania Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.