8/10 Good
Verified traveller
Travelled with family
27 Feb 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Nice property, Stay away from Vacation Desk
It was our second stay here. We love the location and comfort this hotel provides for a family but their check in process or the Vacation Desk specifically they send you to in order to pickup room key is terrible. Just give people and families an option to get to their room as soon as possible, especially late at night instead of taking 30 minutes. They used a well polished “yes,yes” technique to sign me up for one of their “presentations”. Without context I was offered 4PM late checkout, which I accepted. Then I was told that not too many people get this but I also qualify for up to 7 days free vacation in their hotel group Worldwide and asked me if I am interested. I said Yes. Little do I know after adding up a $120 cash credit to all listed, I got signed up for a “presentation about the property” that is 90 minutes and I have to take during my personal time on my 2 day getaway? I left and cancelled the next day. At that time they took away even the late check out time they initially offered me to accept WITHOUT CONTEXT. I was told that “customer service is their pride”. Not how I felt. This is a timeshare property and they use tactics to get you signed up and waste your time for a few bucks best case or worst case getting you into buying memership. Not pleasant. Bad experience with Vacations Desk!
Verified traveller
Stayed 2 nights in Feb 2024
