2/10 Terrible
Tracey
Travelled with family, Travelled with family and small children
6 Apr 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We will never be back! We were told we had been upgraded for free, sweet! But then we get to the room and it smelled so musty and damp. There was still crumbs all over the floors and writhing minutes the bottom of our shoes were completely black from the floors. The light was hanging out of the ceiling and it looked like poop stains on the bathroom vanity.
I called downstairs and asked them to come clean as we were heading out to meet with family staying at a nearby hotel, thankfully far better than Sandcastle. They said absolutely we’ll send someone right away.
When we returned they had done nothing, everything was just the same. Even the coupon papers were still on the floor, crumbs never even moved. But we didn’t return until nearly 11 that night and were exhausted from a day of travel and spending time with family. So we went straight to bed. Slept terribly from the smell and obnoxious people yelling and cussing down the corridor, which that can’t be blamed on the hotel but still.
We didn’t want to waste our vacation arguing with the hotel to come and fix the room we had already asked to be be made right. We left as soon as we could in the morning and didn’t return until late our whole stay. Coming back to our room at night was the absolutely worst part of our family vacation. I will be calling to speak with management about it and I do have photos.
Tracey
Stayed 2 nights in Apr 2025
