"Was really disappointed that even after I’d emailed the business 6 weeks ago and let them know their website and advertising was misleading- website i
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At Discovery Parks – Glen Helen you'll be within a 10-minute walk of Alice Springs School of the Air and 1.9 km (1.2 mi) from Alice Springs Telegraph Station Historical Reserve. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.
The restaurant, Namatjira Gallery, serves local cuisine and is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7 AM and 9:30 AM.
With a stay at this 3-star Braitling hotel, you'll be 2 km (1.2 mi) from Tjoritja-West MacDonnell National Park and 3.2 km (2 mi) from Alice Springs Telegraph Station.
Discovery Parks – Glen Helen ratings based on 35 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort2.5 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Discovery Parks – Glen Helen
Everyone (20)Couples (9)Family (6)
4 out of 5
Was really disappointed that even after I’d emailed the business 6 weeks ago and let them know their website and advertising was misleading- website indicated the park was located in Alice Springs that this was not amended. I requested a menu 2 days before we arrived to sort out whether we would self cater at all and then opted not as the 3 course menu option looked like really good value but then when we arrived 2 days later the staff knew nothing about this menu option. Likewise opted not to buy more bottled water as it was supposedly provided but this too was not available. There was no apology or options offered for these issues which I thought when you were paying $270 per night for a very basic room, there might have been. Would recommend requesting a room away from the generator side of the property as many of the bathroom windows don’t close properly and the noise is quite loud overnight
Posted by Robyn on 14 Jun. 2022
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3 out of 5
Posted by a verified traveller on 28 Nov. 2019
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4 out of 5
Very nice and clean. Bathroom surprisingly spacious though the sliding door could be a little bigger to allow for complete closure
Posted by Col, from Hermannsburg on 29 Sep. 2019
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3 out of 5
At the outset, this property is in a magnificent location, with views over Glen Helen Gorge and easy access down to the river/gorge to swim. And it offers a great restaurant and outdoor area to enjoy your meal and a drink whilst soaking in the view!
Given the remote location, we were grateful to have a spot with clean facilities and a private bathroom for 3 adults, so we could take our time to truly enjoy the West McDonnells and before returning back to Alice via Hermannsberg. Another plus is the room included a generous buffet breakfast.
We stayed in a family room - and the room although very basic, was perfectly clean and comfortable. Our only annoyance was the location of a very loud generator for the complex, which was under15m from our room. We understand that it is a privilege to enjoy power in such a location, but even with bathroom window closed we needed ear plugs to sleep.
I'd try to book an Escarpment Room (if you are a couple) - as these rooms are a little further from the generator.
I'd hope that management notes my comments and tries to re-locate the generator if at all possible.
Campgrounds are also far away from the generator, fyi!
Posted by Rita on 1 May 2019
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3 out of 5
Posted by a verified traveller on 20 Mar. 2019
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Comment from Hotel Management
2 Apr. 2019
by Wynona - Reservations
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Great location, however the place looks very tired and run down. It is also very overpriced! The kitchen facilities are completely unusable (filthy and in terrible condition). It is a shame as the lodge has a lot of potential.
Posted by Gwynne on 9 Jan. 2019
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Comment from Hotel Management
25 Jan. 2019
by Wynona
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Clean and comfy room in a beautiful location and dinner was delicious.
Posted by Loza, from Alice Springs on 23 Nov. 2018
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Comment from Hotel Management
9 Dec. 2018
by Wynona - Reservations
Thank you for visiting Glen Helen Lodge. We appreciate your feedback!
4 out of 5
Beautiful location and good for the basics. Meal was great too
Posted by a verified traveller on 6 Sep. 2018
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Comment from Hotel Management
9 Oct. 2018
by Wynona
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Nice Hotel at the end of a trek. NOT at the start.
Pulled in early afternoon. Staff friendly. Accommodation underwhelming.
Have camped and gone backpackers before. Room was a slight level above this but at thye price and what was expected - werent pleased. Tried to get a refund (this will continue) gave key back at 3pm and said we will not be staying.
Need refund!
Posted by a verified traveller on 27 Aug. 2018
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Comment from Hotel Management
11 Oct. 2018
by Wynona
Thank you for your feedback and we are sorry your experience was not positive on this occasion. If you haven't already done so, please contact Glen Helen Lodge directly on 08 8956 7208 to discuss your concerns further.
5 out of 5
Stunning location
Beautiful room with a stunning view across to the gorge. Great staff and fantastic outdoor bar/dining area. Delicious food too. Highly recommended!
Posted by Elizabeth, from London on 13 Apr. 2018
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Comment from Hotel Management
1 May 2018
by Tanya C
Hi Elizabeth,
Thanks for your very positive review. We agree that the Gorge is a stunning view to wake up to!
Thanks for your kind words on the customer service from our staff as well as the meals being prepared in our kitchen.
We hope you come back again soon!
Tanya
Manager
Glen Helen Lodge
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at Discovery Parks – Glen Helen. Self parking is free. Smoking is allowed in designated areas at this 3-star Alice Springs hotel.
1 floor
25 guestrooms or units
Deli
Breakfast available (surcharge)
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Tour and ticket information
Wedding services available
Garden
BBQ grill(s)
Outdoor picnic space
ATM
Smoking in designated areas
Bar or lounge
1 conference room
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Snack bar/deli
Laundry facilities
Refrigerator
Parking
Free self parking
Transport
Train station: Ciccone Alice Springs Station (6.6 km / 4.1 mi)
Parking: Free self parking
Room Amenities
Discovery Parks – Glen Helen offers 25 air-conditioned accommodations with complimentary bottled water. Housekeeping is provided daily.
Refrigerator
Housekeeping (daily)
Air conditioning
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9:30 AM.
Namatjira Gallery - This restaurant specializes in local cuisine and serves dinner only.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at 7:00 PM
Special check-in instructions:
The front desk is open daily from 7:00 AM - 7:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 7:00 PM. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-in is available.
No rollaway/extra beds available
No cots (infant beds) available
No lifts
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are not available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service not has not been amended for enhanced safety
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between AUD 28.75 and AUD 28.75 for adults, AUD 28.75 and AUD 28.75 for children (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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Frequently Asked Questions
Discovery Parks -- Glen Helen offers free cancellation on select room rates. Check out the cancellation policy for more info.
Discovery Parks -- Glen Helen uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing.
Yep, Discovery Parks -- Glen Helen has a free self car park.
Discovery Parks -- Glen Helen has an outdoor pool.
Yeah, buffet breakfast is offered daily from 7 AM to 9:30 AM.
No, Discovery Parks -- Glen Helen does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
