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3.7 out of 5

"Very nice and clean. Bathroom surprisingly spacious though the sliding door could be a little bigger to allow for complete closure " More

By a verified traveller on Sun 29 Sep 2019

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Hotel Description

Glen Helen Lodge places you steps from Tjoritja-West MacDonnell National Park and within a short 5-minute stroll of Glen Helen Gorge. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy free bottled water, featured in all 25 rooms.

The restaurant, Namatjira Gallery, serves local cuisine and is open for dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Other amenities include laundry facilities, a garden, and barbecue grills. Buffet breakfast is available daily between 7 AM and 9:30 AM.

With a stay at this 3-star Mount Zeil hotel, you'll be 10.8 km (6.7 mi) from Ormiston Gorge.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double Escarpment View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Glen Helen Lodge ratings based on 36 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Glen Helen Lodge

Everyone (20) Couples (11) Family (5)
3 out of 5

Posted by on 28 Nov. 2019

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4 out of 5
Very nice and clean. Bathroom surprisingly spacious though the sliding door could be a little bigger to allow for complete closure

Posted by , from Hermannsburg on 29 Sep. 2019

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3 out of 5
At the outset, this property is in a magnificent location, with views over Glen Helen Gorge and easy access down to the river/gorge to swim. And it offers a great restaurant and outdoor area to enjoy your meal and a drink whilst soaking in the view! Given the remote location, we were grateful to have a spot with clean facilities and a private bathroom for 3 adults, so we could take our time to truly enjoy the West McDonnells and before returning back to Alice via Hermannsberg. Another plus is the room included a generous buffet breakfast. We stayed in a family room - and the room although very basic, was perfectly clean and comfortable. Our only annoyance was the location of a very loud generator for the complex, which was under15m from our room. We understand that it is a privilege to enjoy power in such a location, but even with bathroom window closed we needed ear plugs to sleep. I'd try to book an Escarpment Room (if you are a couple) - as these rooms are a little further from the generator. I'd hope that management notes my comments and tries to re-locate the generator if at all possible. Campgrounds are also far away from the generator, fyi!

Posted by on 1 May 2019

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3 out of 5

Posted by on 20 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Wynona - Reservations

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Great location, however the place looks very tired and run down. It is also very overpriced! The kitchen facilities are completely unusable (filthy and in terrible condition). It is a shame as the lodge has a lot of potential.

Posted by on 9 Jan. 2019

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Comment from Hotel Management

25 Jan. 2019 by Wynona

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Clean and comfy room in a beautiful location and dinner was delicious.

Posted by , from Alice Springs on 23 Nov. 2018

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Comment from Hotel Management

9 Dec. 2018 by Wynona - Reservations

Thank you for visiting Glen Helen Lodge. We appreciate your feedback!

4 out of 5
Beautiful location and good for the basics. Meal was great too

Posted by on 6 Sep. 2018

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Comment from Hotel Management

9 Oct. 2018 by Wynona

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Nice Hotel at the end of a trek. NOT at the start.

Pulled in early afternoon. Staff friendly. Accommodation underwhelming. Have camped and gone backpackers before. Room was a slight level above this but at thye price and what was expected - werent pleased. Tried to get a refund (this will continue) gave key back at 3pm and said we will not be staying. Need refund!

Posted by on 27 Aug. 2018

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Comment from Hotel Management

11 Oct. 2018 by Wynona

Thank you for your feedback and we are sorry your experience was not positive on this occasion. If you haven't already done so, please contact Glen Helen Lodge directly on 08 8956 7208 to discuss your concerns further.

5 out of 5

Stunning location

Beautiful room with a stunning view across to the gorge. Great staff and fantastic outdoor bar/dining area. Delicious food too. Highly recommended!

Posted by , from London on 13 Apr. 2018

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Comment from Hotel Management

1 May 2018 by Tanya C

Hi Elizabeth, Thanks for your very positive review. We agree that the Gorge is a stunning view to wake up to! Thanks for your kind words on the customer service from our staff as well as the meals being prepared in our kitchen. We hope you come back again soon! Tanya Manager Glen Helen Lodge

3 out of 5

Decent stay

We stayed one night at Glen Helen in a family room. The aircon was great and quiet, small pool much appreciated and overall a decent stay. The bathroom and beds seemed old and there was a smell in bathroom but it was manageable. For the outback it was a good stay as minimal options from Alice Springs; likely needs upgrading and more thoroughly cleaned to be rated higher. Food and drinks available to purchase and very good but pricey

Posted by , from Alice Springs on 4 Dec. 2016

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Renovations + Closures

This property is closed from August 5 2020 to January 31 2021 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at Glen Helen Lodge. Self parking is free.

  • 1 floor
  • 25 guestrooms or units
  • Dining venue
  • Bar or lounge
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Laundry facilities
  • Refrigerator

Parking

Free self parking

Transport

  • Airport: Alice Springs, NT (ASP)
  • Parking: Free self parking

Room Amenities

Glen Helen Lodge offers 25 accommodations with complimentary bottled water. Cribs/infant beds (surcharge) are also available. Housekeeping is provided daily.

  • Refrigerator
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9:30 AM.

Namatjira Gallery - This restaurant specializes in local cuisine and serves dinner only.

Hotel Policies

Check-in

  • Check-in time ends at 7:00 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 7:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No lifts
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 28 and AUD 28 for adults, AUD 15 and AUD 15 for children (approximately)
  • Crib (infant bed) fee: AUD 5.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Glen Helen Lodge Mount Zeil
  • Glen Helen Mount Zeil
  • Glen Helen Homestead
  • Glen Helen Lodge Hotel
  • Glen Helen Lodge Mount Zeil
  • Glen Helen Lodge Hotel Mount Zeil
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.