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3.8 out of 5

"Very clean everything was better than expected. Staff were very friendly " More

By a verified traveller on Sat 22 Feb 2020

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Hotel Description

At Castaways Resort & Spa Rainforest you'll be within just a 10-minute stroll of Mission Beach and Clump Mountain National Park. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

Flat-screen TVs, ceiling fans, and hair dryers are featured in all 18 rooms. Additionally, microwaves, phones, and irons/ironing boards are available.

This smoke-free hotel offers free WiFi in public areas, a library, and a terrace. Additionally, you'll find laundry facilities, a garden, and express check-out. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 3.5-star Mission Beach hotel include Mission Beach Community Arts Centre and Bingil Bay Beach.

Rainforest Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Rainforest Resort Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Castaways Resort & Spa Rainforest ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Castaways Resort & Spa Rainforest

Everyone (8) Couples (6) Family (4)
5 out of 5
Very clean everything was better than expected. Staff were very friendly

Posted by on 22 Feb. 2020

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4 out of 5
Close to beach and shops/restaurants/bars. Good parking allocation

Posted by on 28 Jan. 2020

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3 out of 5

Posted by on 5 Jan. 2020

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4 out of 5

Posted by on 31 Dec. 2019

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4 out of 5

Posted by on 8 Nov. 2019

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4 out of 5
The rainforest rooms were previously known as Mackay's and are about 50 metres from the main resort. Good atmosphere, great staff, friendly vibe. The main and best reason for us staying in the Rainforest rooms is the price compared to the main resort, as all amenities of both properties are available to guests - best of both worlds!

Posted by , from Townsville Qld on 13 Oct. 2019

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Comment from Hotel Management

9 Dec. 2019 by Castaways Management

Thank you Viv, we are glad you enjoyed the price flexibility we are able to provide with our rainforest property. Glad you enjoyed being able to still enjoy the beachside facilities / services we have to offer, look forward to seeing you back again.

2 out of 5
Have stayed at Castaways a few times on business over the years, and mostly found it to be pretty good. Somehow this time, we were in an old 1950's style motel next door - badly in need of renovations, and cockroaches everywhere at night. Two things that were good - the double bed, and the young girl who served us breakfast each morning who was excellent, and would be welcomed at any 5 star restaurant - don't know her name, but I did give her a wrap to the receptionist.

Posted by on 6 Sep. 2019

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4 out of 5
Great location, neat and tidy room. Happy with everything overall.

Posted by on 2 Aug. 2019

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4 out of 5
We stayed in the rainforest rooms which are older and cheaper than those in the main resort, they are generous in size have been refurbished are very clean and comfortable and great value. All the modern amenities in main resort are available just a 50m stroll away. Lovely relaxed atmosphere in bar and restaurant ,excellent dinner Reception staff friendly and efficient

Posted by on 31 Jul. 2019

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2 out of 5
shower taps couldn't be turned off lack of maintenance lack of designated parking had to park on the lawn shortage of power points no light cover on light on front patio lack of maintenance through out no worth the money

Posted by on 12 Jul. 2019

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About the Castaways Resort & Spa Rainforest

Location 7 Porter Promenade, Mission Beach, QLD 4852

Property Features

As a guest of Castaways Resort & Spa Rainforest, you'll find an outdoor pool, a library, and a terrace. Public spaces have free WiFi. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at Castaways Resort & Spa Rainforest. Limited free parking is available on a first-come, first-served basis. This 3.5-star Mission Beach hotel is smoke free.

  • 18 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Limited onsite parking

Transport

  • Parking: Free self parking

Room Amenities

Castaways Resort & Spa Rainforest offers 18 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. This Mission Beach hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Microwave
  • Electric kettle
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Free tea bags/instant coffee

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7 PM

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to Castaways Resort & Spa2 Pacific Pde, Mission Beach QLD 4852 This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in instructions. The host will greet guests on arrival.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Castaways Resort & Spa2 Pacific Pde, Mission Beach QLD 4852
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information. The host will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 15.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No lifts
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Host will greet you
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 15.00 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castaways Resort Rainforest
  • Castaways Rainforest Mission Beach
  • Castaways Resort Spa Rainforest
  • Castaways & Rainforest Mission
  • Castaways Resort & Spa Rainforest Hotel
  • Castaways Resort & Spa Rainforest Mission Beach
  • Castaways Resort & Spa Rainforest Hotel Mission Beach
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.