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"Only one key for three guests. Hard to move around Melbourne individually with this restriction. " More

By a verified traveller on Mon 01 Jul 2019

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Hotel Description

Union Tower S Collection places you in the center of Melbourne, steps from Hardware Lane and within a short 5-minute stroll of Melbourne Central. Highlights at this property include in-room kitchens, washers/dryers, and free WiFi.

Each apartment is individually decorated and features a flat-screen TV with cable channels, along with a balcony, a dining area, and a sitting area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include a rainfall showerhead and slippers, while premium bedding and a pillow menu invite a good night's rest. Netflix, a hair dryer, and an iron/ironing board are also available.

This smoke-free apartment building offers free WiFi in public areas and luggage storage.

Attractions within a 10-minute walk of this 3.5-star Melbourne Central Business District property include Bourke Street Mall and Queen Victoria Market.

Standard Apartment, 2 Bedrooms, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Apartment, 1 Bedroom, Kitchenette, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Apartment, 1 Bedroom, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Union Tower S Collection ratings based on 2 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Union Tower S Collection

Family (1)
1 out of 5
Stay away from this property, terrible customer service & the apartment was riddled with Bed Bugs

Posted by on 4 Oct. 2019

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Comment from Hotel Management

5 Oct. 2019 by HFN Team

Dear guests, Thank you very much for taking the time to share your stay. We apologize for the problems you encountered during your stay, and we have already communicated with the relevant departments to thoroughly investigate it. The hotel will retrain and ensure that similar problems do not occur.

3 out of 5
Only one key for three guests. Hard to move around Melbourne individually with this restriction.

Posted by on 1 Jul. 2019

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Comment from Hotel Management

4 Jul. 2019 by Fred

Thanks for your staying with us and your positive comments. As our apartments are scattered, we also consider the security of keys and the normal check-in of guests. All the guests are required to handle and get the keys in our front office.We will summarize and adopt a better plan for your feedback. And we do hope you will be keeping eyes on us and give our chance to offer you better service next time.

Property Features

WiFi is free in public spaces. This 3.5-star Melbourne apartment is smoke free.

  • 5 guestrooms or units
  • Storage area for luggage
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Kitchenette
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Southern Cross Station (1.8 km / 1.1 mi)
  • Metro station: Melbourne Central Station (0.3 km / 0.2 mi)

Room Amenities

Union Tower S Collection offers 5 air-conditioned accommodations with washers/dryers and slippers. Rooms open to balconies. These individually decorated accommodations have separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Accommodations at this 3.5-star apartment have kitchens or kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 40-inch flat-screen televisions come with cable channels and Netflix. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Netflix
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Electric kettle
  • Kitchenware
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Hair dryer
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Unique decor
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:30 PM

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to 6 Waterside Place Docklands To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to 6 Waterside Place Docklands
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Guests can access their accommodation through a private entrance.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • UnionPay
  • Debit cards not accepted
  • Private entrance

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500 per accommodation, per stay
  • Cleaning fee: AUD 80 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: AUD 30 for check-in between 7:30 PM and 10:30 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • HFN Union Tower Apartment Melbourne
  • HFN Union Tower Apartment
  • HFN Union Tower Melbourne
  • HFN Union Tower
  • Union Tower S Collection Apartment
  • Union Tower S Collection Melbourne
  • Union Tower S Collection Apartment Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.