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"The location of the property was perfect for our stay. The communication, response n services were very very poor. " More

By a verified traveller on Fri 22 Feb 2019

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Hotel Description

At this apartment you'll be within just a 10-minute stroll of popular attractions like Yarra Riverfront and Crown Casino and Entertainment Complex. Highlights at this property include a kitchen, a washer/dryer, and free WiFi.

The apartment features a dining area, a flat-screen TV, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and a desk are also available. Housekeeping is available once per stay.

This business-friendly apartment building offers an indoor pool, express check-in, and express check-out. Plus you'll find luggage storage and an elevator. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 3.5-star Melbourne Central Business District property include Melbourne Convention and Exhibition Centre and Eureka Skydeck 88.

Family Apartment, 2 Bedrooms, Pool Access

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Southbank 2 Bedrooms Apt Next to Crown ratings based on 14 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Southbank 2 Bedrooms Apt Next to Crown

Everyone (7) Family (5)
2 out of 5
The room was standard big enough for 4 adults close to trams and walking dostamce to some great restuarants

Posted by on 20 May 2019

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2 out of 5
About the only thing we did like about this property was it’s location. It was in close proximity to where we needed to. What didn’t we like, well before we even left sydney I received an email saying to contact to the property managed and when I they didn’t answer. Then I got a text saying I needed to fill out a registration form and provide my credit card details and photo I’d. Then they said there would a security deposit taken (not stated when booking). I sent all the requested details and a text to the property manager and they were going to check straight away. I didn’t hear back so thought everything was ok. Only to arrive at the airport to another text stating that the details didn’t match the credit card details and they needed a photo of myself. At this point I was stressed as I though sat we’re not going to have accommodation and will have to find something when we arrive. But after I sent through requested items by the we arrived in Melbourne it was all good. But then we were told we had to pick keys up from another place not from the lock box as described in the email. When we finally arrived at the apartment and walked in it looked nice, but then we noticed broken furniture, dirty bathroom, dirty lounge broken plates. I took photos and sent these to property manager. They apologized for the issues. I asked if the apartment had been recently cleaned and apparently it had that morning. There had been a hole in the wall in 1 bedroom

Posted by on 28 Mar. 2019

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3 out of 5
The location of the property was perfect for our stay. The communication, response n services were very very poor.

Posted by on 22 Feb. 2019

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1 out of 5
Double booked! No room Useless, no response to phone number, nobody on site Terrible

Posted by on 14 Feb. 2019

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1 out of 5
We booked this place only ro wait 2hours. After calling several times. Only to get a text saying that the apartment is having maintenance. Then i was asked to pay.

Posted by on 8 Feb. 2019

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1 out of 5
I phoned 2 hours before arriving as asked to be told this property had a maintenance issue and they would have to find alternative accommodation. NOT HAPPY!! they sent me a text half an hour later with accommodation in North Melbourne which was not suitable as too far away from CBD free tram travel and car parking as we were stayinf 2 nights.. the person on the phone that I spoke to was unprfessional.

Posted by on 16 Jan. 2019

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2 out of 5

Posted by on 20 Dec. 2018

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2 out of 5

Posted by on 29 Nov. 2018

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2 out of 5
The location and view is fantastic. Very close and central to everything The apartment itself was dirty, there was a layer of thick dust on the window sills behind the couch, there was a stale chip behind the couch. moth on lounge room floor. Rubbish on balcony. The walls in the apartment had numerous marks on them and gave the appearance of being dirty. The tiles in the bathroom were slippery and the corners of the shower had scum. Id arranged for an early check in only to get to the apartment and find that the cleaning still wasn't completed and we had to wait to check in.

Posted by , from Burnie on 24 Nov. 2018

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4 out of 5
The property was in a great spot and was in good condition. Nice views from the balcony and only a 5 min walk to crown casino. The 2bad things about my review are the beds were rock hard and so stiff (they really need new soft mattresses), maybe more then 2 rolls of toilet paper to be left and extra towels/tea towels since you don't get house keeping and it takes a while for the person to answer or reply to any of your questions/needs. Overall it was a good stay other then no sleep because of the rock hard beds.

Posted by on 8 Nov. 2018

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About the Southbank 2 Bedrooms Apt Next to Crown

Location 50 Haig St, Southbank, VIC 3006

Property Features

As a guest of this apartment, you'll find an indoor pool, express check-in, and express check-out. An airport shuttle (available on request) is available for a fee. Parking is available for a fee. This 3.5-star Melbourne apartment is smoke free.

  • 1 guestroom or unit
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Melbourne Airport (MEL) (27.3 km / 17 mi)
  • Train station: Flinders Street Station (1.6 km / 1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Guest accommodations at this apartment offer washers/dryers and coffee/tea makers. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided once per stay.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Flat-screen television
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (once per stay)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the apartment include an indoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

There is no front desk at this property. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation.

This property does not have a front desk. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds. This property accepts credit cards.

  • No rollaway/extra beds available
  • Service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: AUD 80 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 65.00 per vehicle (one-way)
  • Self parking fee: AUD 10 per day
  • Early check-in fee: AUD 20.00 (subject to availability)
  • Late check-in fee: AUD 20.00 for check-in between 6 PM and 11:30 PM
  • Late check-out fee: AUD 20.00 (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Southbank 2 Bedrooms Apt Crown Apartment
  • Southbank 2 Bedrooms Apt Crown
  • 2 Bedrooms Apt Crown
  • Southbank 2 Bedrooms Apt Next to Crown Apartment
  • Southbank 2 Bedrooms Apt Next to Crown Southbank
  • Southbank 2 Bedrooms Apt Next to Crown Apartment Southbank

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This apartment offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.