3.8 out of 5

"I've stayed a couple of times previously but was disappointed this time that my room reeked of cigarette smoke and had no toilet paper. Reception quic ... " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

Nova Stargate Apartment Hotel puts you in the heart of Melbourne, within just a 10-minute stroll of popular attractions like Queen Victoria Market and RMIT University. Highlights at this aparthotel include a restaurant and in-room balconies.

Each apartment features a sitting area, WiFi and a TV. A fridge and room service make in-room dining convenient. A safe, a hairdryer and a phone are also available. Limited housekeeping is available.

The restaurant, Sungs Kitchen, serves Chinese cuisine. Additionally, you'll find WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 3.5-star Melbourne Central Business District aparthotel include Melbourne Central and Old Melbourne Gaol.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$80* Per night/room 27 Aug. - 28 Aug.

Standard One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Two Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Nova Stargate Apartment Hotel ratings based on 944 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Nova Stargate Apartment Hotel

Everyone (527) Couples (178) Business (6) Students (3) Family (225) Other (2)
3 out of 5
The room had a sort of string cheese smell to it, and I couldn't locate the source. The countertops had two small 5c piece sized bits missing, quite possibly from someone setting down a really hot pot from the stove next to it, and the power button on the TV remote took a lot of pressing to get it to work. However the bed was comfortable, the bathroom was nice and the staff were really friendly. I'd recommend if you just need a room for the night and price matters, but otherwise, spend a few dollars more and find something closer to the CBD.

Posted by on 25 Aug. 2019

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5 out of 5
It’s a lways good to stay st NovaStargate. Its central location is awesome.

Posted by on 24 Aug. 2019

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3 out of 5
Upon arrival I was greeted happily. Told that a $50 pre authority check would be placed on my card, to be returned in 7-10 days. Once in my one bdrm apartment I was pleasantly surprised with size of my balcony, but there was no view what so ever, not the area for one, so please don't expect one. I took not of sign saying there would be a $25 charge for cleaning of any dishes you leave behind, which would be okay if you could justify it by the cleanliness of the room. There was little roaches crawling all around the kitchenette. I went to use bathroom, to see either urine or vomit dried along the wall to side of toilet. It also appeared that someone had tried to pull off the smoke detector. My payment was very low for the room compared to anywhere else locally so chose not to complain. The highlight of my night was not having a roach crawl by my head on the wall by the bed. Really, if you want to charge for dishes to be cleaned it would be nice if the room wash clean and bug free. Invest in some baits at least. Room was otherwise quite and enjoyable. Good location, close to market and public transport.

Posted by on 11 Aug. 2019

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5 out of 5

Posted by on 1 Aug. 2019

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1 out of 5
The room wasn’t clean. The Inverter unit was busted and out of order. I really did not appreciate the $25 charge for not washing dishes.

Posted by on 21 Jul. 2019

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4 out of 5
We liked how close it was to everything. Decor was exellant except the small tables in the room needs updating.

Posted by on 9 Jul. 2019

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4 out of 5
The bathroom shower was very small and had mould in the door of the screen The couch was very uncomfortable to sit on It was a budget hotel but it was more a 2 star The beds were clean and comfortable and the front desk staff were brilliant

Posted by on 10 May 2019

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4 out of 5
This place is close to a lot of things to do also is a very nice place to stay

Posted by on 13 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by Nova Stargate Team

Dear Guest. Thank you for taking the time to review your stay with us. Looking forward to seeing you again soon.

4 out of 5
The room was quiet and the bed very comfortable Excellent shower with plenty pot hot water I will be returning next time I go to Melbourne

Posted by on 28 Feb. 2019

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Comment from Hotel Management

3 Mar. 2019 by Nova Stargate Team

Dear Guest. Thank you for taking the time to review your stay with us. We value our customer’s opinions and would like to thank you. Looking forward to seeing you again soon. Sincerely,

3 out of 5
You get what you pay for. The room in general needed a good clean. The air conditioner.....never been cleaned. 3 of us stayed there. Only 2 chairs at the table. Fully equipped kitchen. Not. Glad we brought our own utensils and bowls as there was a couple of spoons, a knife, no forks and nothing much else. Stove was on when we got into the room! The TV had to be changed as it didn't work. Lounges were incredibly uncomfortable. Positives bathroom was fine and beds were comfy. Though we booked and it was on our booking sheet 2 singles and a queen we got 1 single only. So 2 of us had to share the queen. Location was good. Wouldn't take much to spruce the rooms up.

Posted by on 22 Jan. 2019

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Comment from Hotel Management

3 Mar. 2019 by Nova Stargate Team

Dear Guest. Thank you for taking the time to review your stay with us. We value our customer’s opinions and would like to thank you for bringing this to our attention. We are working hard to fix the issue you experienced. Thanks for letting us know. Sincerely,

About the Nova Stargate Apartment Hotel

Location 118 Franklin Street, Melbourne, VIC 3000

Property Features

There's a restaurant on site. Public spaces have WiFi for a fee. Tour or ticket assistance, multilingual staff, and laundry facilities are also featured at Nova Stargate Apartment Hotel. For a fee, parking is available. This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 63 guestrooms or units
  • 10 levels
  • Dining venue
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (21.3 km / 13.2 mi)
  • Train station: Spencer Street Station (1.7 km / 1 mi)
  • Metro station: Melbourne Central Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Nova Stargate Apartment Hotel offers 63 forms of air-conditioned accommodation with a safe and a hairdryer. Rooms open to balconies. This accommodation offers separate sitting areas. In-room wireless Internet access is available for a surcharge. Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a limited basis and microwaves can be requested.

  • Private balcony
  • Sitting area
  • In-room dining (limited hours)
  • Television
  • Fridge
  • Microwave available
  • Electric kettle
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Sungs Kitchen – This restaurant specialises in Chinese cuisine.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM

Special check-in instructions:

If you are planning to arrive after 10:30 PM, please contact the property at least 72 hours in advance using the information on the booking confirmation.

Guests arriving after 10:30 PM must contact the property at least 72 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are available for AUD 11.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Cash or credit card deposit required
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 10 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 10 per 24-hour period (rates may vary)
  • Self-parking fee: AUD 20.00 per night (in/out privileges)
  • Crib (infant bed) fee: AUD 11.0 per night
  • Rollaway bed fee: AUD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nova Stargate
  • Nova Stargate Apartment
  • Nova Stargate Apartment Hotel
  • Nova Stargate Apartment Hotel Melbourne
  • Nova Stargate Hotel
  • Nova Stargate Melbourne
  • Nova Stargate Apartment Melbourne
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.