"Walls need to be cleaned and carpet is filthy. No coffee pods but xoffee machine and no milk available despite asking. Only 5 towels supplied but we ... " More

By a verified traveller on Sun 15 Jul 2018

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Hotel Description

At HFN Waterside Melbourne Apartment you'll be within just a 15-minute stroll of popular places like Marvel Stadium and Melbourne Convention and Exhibition Centre. Highlights at this property include an indoor swimming pool, and in-room kitchenettes and washers/dryers.

Each apartment is individually decorated and features free WiFi, a living room and a dining area. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a hob. A flat-screen TV, a coffee/tea maker and Netflix are also available.

This business-friendly apartment offers a fitness centre, luggage storage and a lift. Additionally, you'll find laundry facilities and a reception hall. There's also the convenience of free self parking.

Attractions within a 20-minute walk of this 4-star Melbourne Central Business District property include SEA LIFE Melbourne and DFO South Wharf.

Apartment, Multiple Beds

Bed Count 2 Twin Beds Maximum Occupancy 6 Max
AU$81 per night

Premier Apartment, 2 Bathrooms, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Elite Condo, 2 Bedrooms, Kitchen

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Superior Apartment, Multiple Beds, Bay View

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Luxury Apartment, 3 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

City Apartment, 2 Bedrooms, Kitchenette

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

HFN Waterside Melbourne Apartment ratings based on 27 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for HFN Waterside Melbourne Apartment

Everyone (18) Family (7)
4 out of 5

Posted by on 30 May 2019

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Comment from Hotel Management

6 Jun. 2019 by Lucy

Thanks for staying with us and your positive comments. We put great importance on the problems you mentioned. Hope you will be keeping eyes on us and give our chance to offer you better service next time.

5 out of 5

Posted by on 26 May 2019

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Comment from Hotel Management

29 May 2019 by Julie

Thanks for staying with us and your positive comments. We put great importance on the problems you mentioned. Hope you will be keeping eyes on us and give our chance to offer you better service next time.

5 out of 5

Posted by on 7 May 2019

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Comment from Hotel Management

20 May 2019 by Alex, HFN Team

Dear guest, thank you for your stay and sharing with us. We are glad to receive your approval in every link. It’s a great honor to be get positive review from you and motivates us to strengthen and innovate our service in the future. We are looking forward to your next stay and will wholeheartedly serve you.

3 out of 5
Great location and extremely well priced for five people to stay in Melbourne. Picking up the key was no hassle but only opening half an hour before check out made it a tight time frame to hand back the key. Overall cleanliness was a let down, as well as booking a three bedroom apartment to end up with a two bedroom and a pullout that should not be used as a bed.

Posted by on 23 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by HFN Global Reservation Team

Thank you for stay with us. We are sorry for all the inconvenience. We will put great importance on the problems you mentioned. Hope you will be keeping eyes on us and give our chance to offer you better service next time next time.

3 out of 5
Great View generally not the greatest condition for the expectation we booked it for 6 people and there was not enough facilities for this disappointed!

Posted by , from Hamilton, NZ on 22 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by HFN Global Reservation Team

Thank you for stay with us. We are sorry for all the inconvenience. We will put great importance on the problems you mentioned. Hope you will be keeping eyes on us and give our chance to offer you better service next time next time.

2 out of 5
The view was good the location was great, check was hard to find, could not get out of the car park a resident let us out. The keys were pain to use.

Posted by , from Newcastle, NSW on 17 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by HFN Global Reservation Team

Thank you for stay with us. We are sorry for all the inconvenience. We will put great importance on the problems you mentioned. Hope you will be keeping eyes on us and give our chance to offer you better service next time next time.

4 out of 5
Apartment was well appointed. Only small complaint was the garage/parking facility is in a different building.

Posted by on 4 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Skye

Thanks for staying with us and your positive comments. We put great importance on the problems you mentioned. We will continuously improve and upgrade our services in terms of hardware & software to serve you better. We hope to welcome you back in the future.

5 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

20 May 2019 by Alex, HFN

Thank you for your good review, it’s a great honor to be get positive review from you and motivates us to strengthen and innovate our service in the future. We are looking forward to your next stay and will wholeheartedly serve you.

5 out of 5
Great location value for money great apartment very clean

Posted by on 15 Mar. 2019

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1 out of 5
After checking in and leaving a $150 bond. I received a txt message say that $80 was being deducted form my bond payment for cleaning. The Apartment was booked through wotif and payment was made prior to check in...Their was no mention of additional cleaning charges. I was informed that they tried to contact me on my cell phone and left a message...My cell is on international roaming ??? All other communication in booking is by email...HFN had these details...Why did they not email me????? Not happy and not informing people of these hidden charges is not professional....NOT HAPPY

Posted by on 12 Mar. 2019

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About the HFN Waterside Melbourne Apartment

Location 883-889 Collins St, Docklands, VIC 3008

Property Features

HFN Waterside Melbourne Apartment offers its guests an indoor pool and a fitness centre. The business-friendly HFN Waterside Melbourne Apartment also features laundry facilities and a lift. Free self parking is available. This 4-star Docklands apartment is smoke free.

  • 8 guestrooms or units
  • Self-service laundry
  • Storage area for luggage
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Separate living room
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Train station: Spencer Street Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

HFN Waterside Melbourne Apartment offers 8 forms of accommodation with washers/dryers and coffee/tea makers. This individually decorated and furnished accommodation has separate living rooms and includes desks. Accommodation at this 4-star apartment has kitchenettes with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with Netflix. Additionally, rooms include an iron/ironing board and blackout curtains.

  • In-room kitchenette
  • Washer and dryer
  • Dining room
  • Living room
  • Flat-screen television
  • Netflix
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Nearby Activities

Recreational amenities at the apartment include an indoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7:30 PM

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to 3 Buckley Walk Docklands (Lane way off 813 Bourke St)

3008 Mel
If you are planning to arrive after 7:30 PM, please contact the property in advance using the information on the booking confirmation.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to 3 Buckley Walk Docklands (Lane way off 813 Bourke St)

3008 Mel
Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No cots (infant beds) available
  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.0 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: AUD 20 for check-in between 7:30 PM and 10:00 PM
  • On-site credit card charges are subject to a surcharge of AUD 3

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't allowed at HFN Waterside Melbourne Apartment .