3.6 out of 5

"Walls need to be cleaned and carpet is filthy. No coffee pods but xoffee machine and no milk available despite asking. Only 5 towels supplied but we ... " More

By a verified traveller on Sun 15 Jul 2018

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Hotel Description

At HFN Waterside Melbourne Apartment you'll be within just a 15-minute stroll of popular places like Marvel Stadium and Melbourne Convention and Exhibition Centre. Highlights at this property include an indoor swimming pool, and in-room kitchenettes and washers/dryers.

Each apartment is individually decorated and features free WiFi, a living room and a dining area. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a hob. A flat-screen TV, a coffee/tea maker and Netflix are also available.

This business-friendly apartment offers a fitness centre, luggage storage and a lift. Additionally, you'll find laundry facilities and a reception hall. There's also the convenience of free parking nearby.

Attractions within a 20-minute walk of this 4-star Melbourne Central Business District property include SEA LIFE Melbourne and DFO South Wharf.

Luxury Apartment, Multiple Beds, Sea View

Bed Count 1 Full Bed Maximum Occupancy 6 Max
AU$71* Per night/room 25 Aug. - 26 Aug.

Premier Apartment, 2 Bathrooms, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Elite Condo, 2 Bedrooms, Kitchen

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Superior Apartment, Multiple Beds, Bay View

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Luxury Apartment, 3 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

City Apartment, 2 Bedrooms, Kitchenette

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

HFN Waterside Melbourne Apartment ratings based on 43 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for HFN Waterside Melbourne Apartment

Everyone (19) Couples (1) Family (18)
5 out of 5
Great place to stay, with easy access to public transport. Reception is not in the same building, but otherwise was great.

Posted by on 21 Aug. 2019

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Comment from Hotel Management

21 Aug. 2019 by Reggie

Dear guest, thank you for your rating. With your encouragement and support, we will keep on working to improve ourselves. Have a nice day!

4 out of 5
Great property! Very hard to check in, park and communicate with vendor, they don’t answer the phones! If the check in process can be simplified would have no hesitation in coming back.

Posted by on 20 Aug. 2019

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Comment from Hotel Management

21 Aug. 2019 by Reggie

Thanks for your detailed review and sharing, we are sorry that this stay didn’t fully achieve your expectation. We will share every suggestion from you to our management layer, maintain what we did good, look for flaws from the detail and work on them. Wish you have a nice day!

3 out of 5
Furnishings bedding & couch could be better quality and more comfortable Cleanliness could be a little bit better Great checkin and property information which made it hassle free

Posted by on 11 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by ZOE

Thank you for your valuable suggestion! We will review our inadequacies and try our best to amend them to satisfy you. And you are welcomed to keep eyes on us. Thank you!

5 out of 5
Great view of the city. Room was clean and presented lovely. Kitchen was great with cooking utensils and gas cooktop. Would recommend and be happy to stay again.

Posted by on 10 Aug. 2019

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Comment from Hotel Management

16 Aug. 2019 by zoe

We are so happy to know from your review that you have such great impressions of our apartment. Please keep eyes on us and let us know more your feelings and experiences in your next stay. Welcome!

4 out of 5
Reception being off site was somewhat confusing but on arrival they made check in a breeze. Good convenient location and value for money.

Posted by on 3 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by Reggie

Dear Guest, Thank you for your review, we wish you enjoyed your stay. Have a nice day!

3 out of 5
The property was well priced but there was a lot of effort required to book in because the property office was at a different location to the building I was staying in.

Posted by on 30 Jul. 2019

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Comment from Hotel Management

1 Aug. 2019 by Reggie

Dear guest, thank you for your stay and for giving us an opportunity to serve you.We are looking forward to meeting you again.

4 out of 5
A great location to stay, right on the tramline & close to a supermarket. The pool facility on the building is great. The apartment is small for 2 bedrooms & the beds not very comfortable, the lounge not really usable to sit in & relax at the end of the day as it is broken & tiny.

Posted by on 29 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by Reggie

Thank you for your rating! Your encouragement and support is the most important motivation that pushes us forward. We are working on building a cozy and comfortable living environment for our guests and meeting various requirements with the most worthy price. You are warmly welcomed for next stay.

4 out of 5
Beautiful apartment, couldn't connect to wifi but otherwise great place to stay.

Posted by on 23 Jul. 2019

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Comment from Hotel Management

24 Jul. 2019 by Z

Thank you for your stay and for giving us an opportunity to serve you. The support and advice in your review is treasure to us. We will keep on working to perfect our service in every aspects. We are looking forward to meeting you again. Wish you happy!

4 out of 5
great location. Very clean and well organised things inside the property.

Posted by on 19 Jul. 2019

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Comment from Hotel Management

19 Jul. 2019 by Reggie

Thank you for your stay and compliments! We’re happy to bring you good times. Your compliments really inspires us and will drive us to improve ourselves. We will hold our passion and devote it to providing our guests a home away from home. We are looking forward to your next stay and wish you a happy life!

4 out of 5
Car park gate had little instructions and damaged our car

Posted by on 13 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by Joshua

Thank you for your stay and sharing, we are sorry for any inconvenience caused. We will strengthen the improvement of facilities and service. To guarantee a more comfortable and neat environment for you, we maintain and renew our room environment, equipment and public area facilities regularly and quantificationally. We hope you will have a fresh new experience in your next stay. Welcome!

About the HFN Waterside Melbourne Apartment

Location 883-889 Collins St, Docklands, VIC 3008

Property Features

HFN Waterside Melbourne Apartment offers its guests an indoor pool and a fitness centre. The business-friendly HFN Waterside Melbourne Apartment also features laundry facilities and a lift. You'll have access to the indoor pool at a partner property. This 4-star Docklands apartment is smoke free.

  • 8 guestrooms or units
  • Self-service laundry
  • Storage area for luggage
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Separate living room
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

Free parking nearby

Transport

  • Train station: Spencer Street Station (1.4 km / 0.9 mi)
  • Parking:

Room Amenities

HFN Waterside Melbourne Apartment offers 8 forms of accommodation with washers/dryers and coffee/tea makers. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4-star apartment has kitchenettes with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with Netflix. Additionally, rooms include an iron/ironing board and blackout curtains.

  • In-room kitchenette
  • Washer and dryer
  • Dining room
  • Living room
  • Flat-screen television
  • Netflix
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Nearby Activities

Recreational amenities at the apartment include an indoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7:30 PM

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to 3 Buckley Walk Docklands (Lane way off 813 Bourke St)

3008 Mel
If you are planning to arrive after 7:30 PM, please contact the property in advance using the information on the booking confirmation.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to 3 Buckley Walk Docklands (Lane way off 813 Bourke St)

3008 Mel
Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No cots (infant beds) available
  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.0 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: AUD 20 for check-in between 7:30 PM and 10:00 PM
  • On-site credit card charges are subject to a surcharge of AUD 3

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • HFN Waterside Melbourne Apartment
  • HFN Waterside Apartment
  • HFN Waterside Melbourne
  • HFN Waterside

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't allowed at HFN Waterside Melbourne Apartment .
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.