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4.2 out of 5

"Great apartment, 16 floors up, with easy access to DFOs, casino and Southbank restaurants. Easy walk to botanical gardens, art gallery and Fed Square. ... " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

At Gem Apartments you'll be within just a 10-minute stroll of popular attractions like Melbourne Convention and Exhibition Centre and SEA LIFE Melbourne. Highlights at this property include an indoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features an LCD TV with cable channels, along with free WiFi, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A pillowtop bed and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. A dining area, a DVD player, and a coffee/tea maker are also available. Housekeeping is available on request.

Enjoy the fitness center and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Attractions within a 15-minute walk of this 4-star Melbourne Central Business District property include Eureka Tower and South Melbourne Market.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Three Bedroom Two Bathroom Apartment (63 Whiteman St)

Bed Count 3 King Beds Maximum Occupancy 6 Max

Three Bedroom Apartment Two Bathroom (63 Whiteman St)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Two Bedroom Two Bathroom Apartment (63 Whiteman St)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Gem Apartments ratings based on 45 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Gem Apartments

Everyone (32) Couples (4) Family (5)
4 out of 5
Great location, close to river and all the restuarants along the river... When I rang the mobile number, 30 mins prior to arrival I got a message bank and left message to ring back. no one rang back and had to ring again when we arrived... was met by person and shown apartment straight away. how ever half way thru our stay same person showed other people into the room that we were staying in by mistake, would hate to know what would have happened if we werent there...

Posted by , from Adelaide on 16 Sep. 2019

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5 out of 5
For us it was position. Booked the room as we had a two day conference at the Melbourne Exhibition building which was a five minute walk away. Plus it had secure parking. The owners kindly let us keep our car in the carpark after we had checked out due to the fact that we were going to be at our conference until 3pm. How good was that and at no extra charge. Highly recommend this place. Great people to deal with.

Posted by on 14 Sep. 2019

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5 out of 5
Joyce the host was amazing. Incredibly helpful helping us park our van and looking after our bikes.

Posted by on 31 Mar. 2019

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4 out of 5
The property is an excellent location. Tram stop at the front door to take you into the heart of the CBD with everything else within easy walking distance. If you're driving, its easy to find and no need to navigate CBD traffic jams.

Posted by , from Adelaide on 2 Mar. 2019

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Comment from Hotel Management

5 Mar. 2019 by Kellie

We agree its a fantastic location, thanks for the feedback.

5 out of 5

Posted by on 2 Mar. 2019

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2 out of 5
Air conditioning not adequate for a room which gets considerable direct sunlight, sofa bed unusable.

Posted by on 28 Feb. 2019

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Comment from Hotel Management

4 Mar. 2019 by Kellie

Can you please advise what apartment you were staying in so that we can check the airconditioning and sofa bed?

5 out of 5
Fantastic location, excellent pricing, plenty of space, easy to locate and a small but welcome common bbq and pool area. We will definitely stay again!

Posted by on 29 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Kellie

Thankyou, we are glad you enjoyed your stay

4 out of 5

Posted by , from Brisbane on 15 Nov. 2018

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4 out of 5
Great Location, great amenities, very comfortable, just a little unloved with ripped furniture, carpets and a blind that was broken. lots of communication from Gem apartments though. I would stay here again.

Posted by on 14 Nov. 2018

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4 out of 5

Centrally located with easy access to everything

Pros: It's position
Great apartment, 16 floors up, with easy access to DFOs, casino and Southbank restaurants. Easy walk to botanical gardens, art gallery and Fed Square. Well equipped kitchen but does need more dishwasher liquid. The venetians are pretty damaged too

Posted by on 2 Sep. 2018

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Comment from Hotel Management

5 Sep. 2018 by Sam

Thanks for staying with us! We are having the blinds looked at :-)

Property Features

Gem Apartments offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at Gem Apartments. Free self parking is available. This 4-star Southbank apartment is smoke free.

  • 30 guestrooms or units
  • 27 levels
  • 3 buildings
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Separate living room1
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (26.2 km / 16.3 mi)
  • Train station: Southern Cross Station (1 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Gem Apartments offers 30 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms. Pillowtop beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Southbank apartment provides complimentary wireless Internet access. 50-inch LCD televisions come with premium cable channels and pay movies. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and key retrieval information. There is no staff on site; guests can access their accommodation through a private entrance.

Check-in for this property is based at a different location. For more details, please contact the office using the information found on the reservation confirmation received after booking.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and key retrieval information. There is no staff on site; guests can access their accommodation through a private entrance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Onsite parties or group events are strictly prohibited.

  • Debit cards not accepted
  • Private entrance
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions

Fees

 

  • A damage deposit of AUD 400 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: AUD 99 for check-in between 5:00 PM and midnight
  • Weekly housekeeping provided; additional cleaning fee: AUD 50 per day
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gem Apartments Southbank
  • Gem Southbank
  • Gem Apartments Apartment Southbank
  • Gem Apartments Apartment
  • Gem Apartments Southbank
  • Gem Apartments Apartment Southbank
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.