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4.1 out of 5

"Good quality Good price Good location " More

By a verified traveller on Thu 27 May 2021

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Hotel Description

At Comfort Hotel East Melbourne you'll be within a 20-minute stroll of Epworth Richmond and Melbourne Cricket Ground. Highlights at this hotel include free self parking, and in-room kitchenettes and free WiFi.

All 51 rooms feature flat-screen TVs with satellite channels, and you can enjoy coffee/tea makers, hair dryers, and irons/ironing boards. Kitchenettes come equipped with refrigerators and microwaves, and room service is also available. Limited housekeeping is available.

This hotel offers free WiFi in public areas, express check-out, and dry cleaning/laundry services. Additionally, you'll find a coffee shop/café and laundry facilities. There's also the convenience of limited parking.

Places within a 30-minute walk of this 3.5-star East Melbourne hotel include Rod Laver Arena and Margaret Court Arena.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$109* Per night/room 15 Jun. - 16 Jun.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Hotel East Melbourne ratings based on 454 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Hotel East Melbourne

Everyone (331) Couples (50) Business (4) Students (2) Family (56)
1 out of 5
The property needs to be taken off Wotif. The property management is corrupt. Tell lies and the standard is very poor. Would not recommend this to anyone. The on-site parking is only for a few cars. False advertising. They do not service the rooms, even when requested. Do not support this property.

Posted by on 31 May 2021

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Comment from Hotel Management

31 May 2021 by CB

Dear valued customer, Thank you for taking the time to express your concerns regarding your recent stay with us. I am keen to know what happened if you could send me a direct email to: info@comforthoteleastmelbourne.com.au Again, sorry for our mishap and I hope to regain your confidence in the near future. Regards Reservations Team

5 out of 5
Good quality Good price Good location

Posted by on 27 May 2021

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Comment from Hotel Management

27 May 2021 by CB

Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

3 out of 5
Good Location and friendly staff but, The lobby smelled like cigarettes, my room was next to the Lift and was very noisy, The shower door was so close to the bathroom basin I could only open the door 45 degrees and barely get up the 30cm step up (coming out was just dangerous) My bed was two singles pushed together with hard edges so you could not sleep in the middle, I found Silver fish on the bench top and the bathroom needed some love, Not terrible but I think I could have found better for the same price.

Posted by on 26 May 2021

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Comment from Hotel Management

26 May 2021 by CB

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4 out of 5
Spacious room clean Excellent value Ideal location

Posted by on 24 May 2021

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Comment from Hotel Management

25 May 2021 by CB

Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

1 out of 5
I cancelled my booking a month in advance. The hotel took my money anyway from my card details on the original booking date that i had called TWICE and cancelled.

Posted by on 3 May 2021

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Comment from Hotel Management

10 May 2021 by CB

Thank you for taking time to write a review. May I have your name and email address so I can review your case. Regards Reservations Team

2 out of 5
We arrived at 4.30pm to check in to be told our room wasnt ready and would be another 30 minutes. Waited 15 minutes and told ready to find cleaner just finishing our room. When going to bed late that night found our superior room with king bed we paid for was 2 single beds pushed together which came apart. NOT HAPPY!

Posted by on 25 Apr. 2021

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4 out of 5
Was okay, value for money Bathroom is a bit outdated

Posted by on 15 Mar. 2021

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Comment from Hotel Management

16 Mar. 2021 by CB

Thank you for your positive review as the new owner and manager I have recently completed property renovation and our team prides themselves on presenting clean rooms and delivering friendly service. Next time you stay you will have to try out our new onsite café as well!

4 out of 5
Very nice staff. Easy on site parking at rear of building.

Posted by on 12 Mar. 2021

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Comment from Hotel Management

14 Mar. 2021 by CB

Thank you for your positive review as the new owner and manager I have recently completed property renovation and our team prides themselves on presenting clean rooms and delivering friendly service. Next time you stay you will have to try out our new onsite café as well! Regards Comfort Hotel East Melbourne

3 out of 5

Posted by on 26 Jan. 2021

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Comment from Hotel Management

10 Feb. 2021 by CB

Dear valued customer, Thank you for choosing Comfort Hotel East Melbourne. We hope to see you again very soon.

4 out of 5

Posted by on 3 Jul. 2020

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About the Comfort Hotel East Melbourne

Location 90 Albert St., East Melbourne, VIC 3002

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a coffee shop/café on site. WiFi is free in public spaces. Comfort Hotel East Melbourne also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 51 guestrooms or units
  • 3 levels
  • Coffee shop
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Train station: Southern Cross Station (3.8 km / 2.4 mi)
  • Metro station: North Richmond Station (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Comfort Hotel East Melbourne offers 51 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators and microwaves. This Melbourne hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium satellite channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on a limited basis.

  • In-room kitchenette
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 7 PM. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

The front desk at this property is open daily from 9:00 AM - 7 PM.
Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15 per night.

Pet Policy

  • No pets allowed

Policies

This hotel will place an authorization for 100 AUD for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • No rollaway/extra beds available
  • Number of children who can stay for free – 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 0.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 12.00 per night
  • Late check-out fee: AUD 30 (subject to availability)
  • Crib (infant bed) fee: AUD 15 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eastern Townhouse Serviced
  • Comfort East Melbourne
  • Townhouse Serviced
  • Townhouse Serviced Apartments
  • Adara East Melbourne Apartment
  • Comfort Melbourne Melbourne
  • Comfort Hotel East Melbourne Hotel
  • Comfort Hotel East Melbourne East Melbourne
  • Comfort Hotel East Melbourne Hotel East Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.