8/10 Good
Alexey
Travelled with group
29 Mar 2023
Liked: Cleanliness, staff & service, property conditions & facilities
I have mixed feelings about my stay.
Pros:
- amazing hospitality by Sergio. He goes above and beyond to make you feel comfortable, very genuine and friendly, but not overly imposing. Real pleasure.
- beautiful main property, cute and cozy, amazing vegetation and nice design and landscaping.
- comfortable bed, high ceilings, very clean and pleasant looking rooms, good WiFi on main property (no WiFi in the second adjacent property), nice hottub
Cons:
- property is right on the main road connecting Malinalco and Chalma, so you get plenty of road noise as cars and motorcycles fly by. If you’re sensitive sleeper, you definitely should bring ear plugs.
- a lot of confusions about the rooms when booking: no clear property map even on the main website, pictures don’t give you good idea of what exactly you’re getting. This is extremely inconvenient.
- when booking a room, we finally decided to book a cabin. However, upon check-in we were offered a different room with no mention of the substitute during or prior to the check-in. When we brought this to Sergio’s attention, he gladly took us to the cabin. However, it didn’t look ready and wasn’t nearly as neatly prepared as the first room. Also, cabin looked very underwhelming in terms of the furnishing as well. Neither of the two rooms offered to us had any decent seating, e.g. sofa or chairs. it’s worth noting that manager lives in a small property connected to the Cabin. Also, cabin gets no WiFi connection.
Alexey
Stayed 1 night in Mar 2023