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Aparthotel

The Hotel Porto Cupecoy

3.5 star property

Photo gallery for The Hotel Porto Cupecoy

Exterior
Deluxe Apartment, 1 Bedroom, Sea View | Balcony view
7 restaurants; lunch and dinner served
Beach nearby, white sand, sun-loungers, beach umbrellas
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Pet-friendly
  • Parking included

Explore the area

View map
166 Rhine Rd, Lowlands, Sint Maarten
  • Place, American University of the Caribbean
    ‪18 min walk‬
  • Place, Mullet Bay
    ‪19 min walk‬
  • Place, Mullet Bay Beach
    ‪3 min drive‬
  • Airport, Philipsburg (SXM-Princess Juliana Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Living room

Standard Apartment, 1 Bedroom

  • 94 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms | Living area

Standard Apartment, 2 Bedrooms

  • 108 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 3 Bedrooms

Standard Apartment, 3 Bedrooms | Living area

Standard Apartment, 3 Bedrooms

  • 186 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Apartment, 4 Bedrooms

In-room safe, individually decorated, individually furnished, desk

Standard Apartment, 4 Bedrooms

  • 291 sq m
  • 4 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, 1 Bedroom, Sea View

Deluxe Apartment, 1 Bedroom, Sea View

Deluxe Apartment, 1 Bedroom, Sea View

  • Sea view
  • 94 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 2 Bedrooms, Marina View

Deluxe Apartment, 2 Bedrooms, Marina View | Living room

Deluxe Apartment, 2 Bedrooms, Marina View

  • Marina view
  • 150 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, 3 Bedrooms, Sea View

Deluxe Apartment, 3 Bedrooms, Sea View | Living room

Deluxe Apartment, 3 Bedrooms, Sea View

  • Sea view
  • 178 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, 3 Bedrooms, Marina View

Deluxe Apartment, 3 Bedrooms, Marina View | Dining room

Deluxe Apartment, 3 Bedrooms, Marina View

  • Marina view
  • 178 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, 4 Bedrooms, Sea View

Deluxe Apartment, 4 Bedrooms, Sea View | Living area

Deluxe Apartment, 4 Bedrooms, Sea View

  • Sea view
  • 225 sq m
  • 4 bedrooms
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Apartment, 1 Bedroom, Private Pool

Executive Apartment, 1 Bedroom, Private Pool | Living room

Executive Apartment, 1 Bedroom, Private Pool

  • Sea view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Apartment, 2 Bedrooms, Marina View

Executive Apartment, 2 Bedrooms, Marina View | Living room

Executive Apartment, 2 Bedrooms, Marina View

  • Marina view
  • 152 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Executive Apartment, 3 Bedrooms, Marina View

Executive Apartment, 3 Bedrooms, Marina View | Living room

Executive Apartment, 3 Bedrooms, Marina View

  • Marina view
  • 207 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, 2 Bedrooms, Sea View

Deluxe Apartment, 2 Bedrooms, Sea View | Balcony

Deluxe Apartment, 2 Bedrooms, Sea View

  • Sea view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 3 Bedrooms

In-room safe, individually decorated, individually furnished, desk

Standard Apartment, 3 Bedrooms

  • 186 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Apartment, 2 Bedrooms

In-room safe, individually decorated, individually furnished, desk

Standard Apartment, 2 Bedrooms

  • 108 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

About the area

Cupecoy

At The Hotel Porto Cupecoy you'll be 1.3 km (0.8 mi) from American University of the Caribbean and 3.1 km (2 mi) from Maho Beach. Highlights at this Mediterranean aparthotel include 7 restaurants, 2 beach bars and a full-service spa. .Each apartment is soundproofed and features a washer/dryer, free WiFi and a furnished balcony. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A living room, a dining area and a flat-screen TV are also available. Housekeeping is available on request. .A day of pampering at Me and Care can include massages, body wraps and mani/pedis. The fine-dining restaurant, Cambuci Restaurant, serves Brazilian cuisine. The aparthotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the outdoor swimming pool and gym. Additionally, you'll find a casino, a coffee shop/cafe and a snack bar/deli. Continental breakfast is available daily between 8:00 AM and noon. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 3.5-property class Maho aparthotel include Marigot Market and Fort St. Louis.
View more Aparthotels in CupecoyOpens in a new window

What's nearby

  • Cupecoy Beach - 4 min walk - 0.4 km
  • American University of the Caribbean - 18 min walk - 1.5 km
  • Mullet Bay - 19 min walk - 1.6 km
  • Long Beach - 3 min drive - 2.2 km
  • Mullet Bay Beach - 3 min drive - 2.8 km

Getting around

  • Philipsburg (SXM-Princess Juliana Intl.) - 15 min drive

Restaurants

  • ‪French Cocotte - ‬1 min walk
  • ‪Big Cee’s - ‬1 min walk
  • ‪Mama - ‬1 min walk
  • ‪Le Mediterraneen - ‬1 min walk
  • ‪Dany's at Cupecoy Beach Bar - ‬4 min walk

About this property

The Hotel Porto Cupecoy

The Hotel Porto Cupecoy offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, a poolside bar and a bar/lounge.

A casino, spa services, and multilingual staff are also featured at the business-friendly The Hotel Porto Cupecoy. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Lowlands aparthotel.

  • 60 guestrooms or units
  • 10 levels
  • 35 buildings
  • 7 dining venues
  • 2 bars on the beach
  • Built in 2012
  • Casino
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Corner/local shop
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Hotel Porto Cupecoy offers 60 accommodations with washers/dryers and a safe. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Accommodation at this 3.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower and hairdryers.

This Lowlands aparthotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions are featured in guestrooms. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Me and Care has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.

Similar properties

Exterior
Simpson Bay Resort, Marina & Spa
Pelican Key
  • On private beach
  • Pool
  • Spa
  • Kids’ pool
4.5 out of 5, Wonderful, 1,813 reviews
The price is AU$438
includes taxes & fees
24 June - 25 June
Simpson Bay Resort, Marina & Spa

Property amenities

Beach

  • White sand beach nearby
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Manicures/pedicures
  • Massage
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited number of on-site self parking spaces per unit

Family friendly

  • Children stay free (see details)
  • Cot: ANG 65 per stay

Restaurants on site

  • Altro Bistrot
  • Cambuci Restaurant
  • Ginger II Restaurant
  • Le Meditarraneen
  • Mama Pizza

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • Daily continental breakfast available 8:00 AM to noon for a fee: ANG 30 to 60 per person
  • 2 beach bars
  • 7 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Champagne service
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: ANG 90 per night

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV

Outdoor areas

  • Furnished balcony
  • Garden
  • Outdoor entertainment area
  • Walkway to water

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 20 kg per pet
  • Fee: ANG 90 per pet per week
  • Service animals exempt from fees

Suitability/Accessibility

  • No lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • ATM
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Iron/ironing board
  • Local maps
  • Meal delivery service
  • Multilingual staff
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe
  • Safe at front desk

Location highlights

  • Next to a golf course

Things to do

  • 18-hole adjacent golf course
  • 50 slot machines
  • Casino (3,229 square foot of space)
  • Gym
  • Shopping
  • Fishing nearby
  • Golf lessons nearby
  • Horseback riding nearby
  • Snorkelling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 10 floors
  • 35 buildings
  • 60 units
  • Bed sheets changed on request
  • Built in 2012
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Mediterranean architecture
  • Soundproofing
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (9:00 AM - 5:00 PM)
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee at checkout (exact amount varies)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: ANG 90 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for ANG 90 per night.
  • Cots (infant beds) are available for ANG 65 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 10 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately ANG 30 to 60 per person
  • Pet fee: ANG 90 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size
  • Crib (infant bed) fee: ANG 65 per stay
  • Rollaway bed fee: ANG 90 per night
  • Towels available for a fee (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 435159227
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The tax ID number is 435159227. This property accepts Visa, Mastercard, debit cards and cash. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property does not have a Sint Maarten Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

The Porto Cupecoy Lowlands
The Hotel Porto Cupecoy Lowlands
The Hotel Porto Cupecoy Aparthotel
The Hotel Porto Cupecoy Aparthotel Lowlands

Frequently asked questions

What is the cancellation policy at The Hotel Porto Cupecoy?

The Hotel Porto Cupecoy offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Hotel Porto Cupecoy?

Yep, The Hotel Porto Cupecoy has a free self car park. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to The Hotel Porto Cupecoy?

The closest beach to The Hotel Porto Cupecoy is Mullet Bay Beach (1 km).

Is there a spa on site at The Hotel Porto Cupecoy?

Yep, Me and Care is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does The Hotel Porto Cupecoy have a pool?

The Hotel Porto Cupecoy has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at The Hotel Porto Cupecoy?

The Hotel Porto Cupecoy features 2 beach bars, a full-service spa and an outdoor pool.

What makes The Hotel Porto Cupecoy a romantic place to stay?

Couples spa treatments and couples dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Hotel Porto Cupecoy.

Is The Hotel Porto Cupecoy family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that The Hotel Porto Cupecoy is a hit with families.

Does The Hotel Porto Cupecoy serve breakfast?

Sure does, continental brekkie is offered daily from 8:00 AM to noon.

Is there a free airport shuttle available at The Hotel Porto Cupecoy?

No, The Hotel Porto Cupecoy does not offer an airport shuttle service.

Is there a bar or restaurant at The Hotel Porto Cupecoy?

Yep, they've got a lounge bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Hotel Porto Cupecoy?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Is there a golf course on site at The Hotel Porto Cupecoy?

There is a golf course next to The Hotel Porto Cupecoy.

The Hotel Porto Cupecoy Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 30 out of 42 reviews
Rating 8 - Good. 8 out of 42 reviews
Rating 6 - Okay. 3 out of 42 reviews
Rating 4 - Poor. 0 out of 42 reviews
Rating 2 - Terrible. 1 out of 42 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities, communication
Wonderful stay in a great area!
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Noel

Liked: Communication
Excellent food at all the restaurants very friendly people the property looks like Venice I gave five star
Stayed 6 nights in Oct 2022
Verified

10/10 Excellent

Nick

Liked: Cleanliness, property conditions & facilities, communication
Nice big Condo Safe quiet area
Stayed 8 nights in Jan 2025
Verified

10/10 Excellent

Talid

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent! Very convenient with onsite grocery and dining and right on the Dutch-French border of the island. Unit was very large with excellent amenities all around. Outside terrace was enormous and very nice for the end of the day.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great property
Stayed 17 nights in Jan 2023
Verified

10/10 Excellent

Gavin

Liked: Cleanliness, room comfort, communication

Looking to Repeat

The unit was excellent as was the whole place. Check-in was smooth and staff were really helpful and friendly. Mama's restaurant was incredible. The children enjoyed the pool and the walk to Mullet Bay was easy.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Cassandra

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel was great! Close to the beach and not far from the airport. Everyone was very friendly!Only draw back if you wanted maid service a 60 or 80 dollars charge is additional.
Stayed 6 nights in Aug 2022
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great and safe property. Big rooms
Stayed 5 nights in May 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, communication
This property is fantastic! Everything is right there. Highly recommended!
Stayed 7 nights in Mar 2024
Verified

8/10 Good

Daphne

Liked: Cleanliness, communication
The apartment was big and spacious.
Stayed 14 nights in Dec 2023
Verified

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities, communication
We liked everything.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

IJEOMAANYANWU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the appointment and decor of the rooms. I think they need an intercom system for visitors and they need to deal with the mosquitos in the lobby
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities, communication
honestly exceeded my groups expectations. We rented a three bedroom condo and the place was very spacious. Very clean and the campus itself was just beautiful. Pool was very enjoyable and we did take advantage of the dining being so close. definitely a very quiet and peaceful property. Not very close to any beach but was a short 15 minute walk to Mullet Bay. I would easily use this property again for future stays. The only downfall was finding the person responsible to check in with but it only took about 15 minutes to find her. So there was no check-in location for the property.
Stayed 10 nights in Feb 2025
Verified

8/10 Good

roger

Liked: Property conditions & facilities, communication
It is completely dead at this time of year. We liked it ! The road leading to the hotel from the airport is in complete disrepair with speed bumps every 100 yards.
Stayed 8 nights in Apr 2024
Verified

10/10 Excellent

JAMES

Liked: Cleanliness, property conditions & facilities, communication
The property was e lent room was nice but the furniture needs updating there was only one tv which only worked when it wanted to after 6 text to office I gave up over all the place was great hope to book again in april
Verified

8/10 Good

Michael

Liked: Cleanliness, room comfort, communication

Its definitely been better…

Shower floor was cracking, peeling looked like it could pose leaking at some point. The TV service typically didnt work or the service was awful, usually no audio.
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Irina

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
This is not a hotel but a rental. The apartment itself is great no issues there but the bed is hard rock, they provide 2 tiny terrible pillows and only 2 towels. Not even a bath mat and there is a big sign in the bathroom that towels cannot be used on the floor, obviously we had a choice between slipping or not. We ended up buying more towels as there is no service of any kind. You can arrange a cleaning for an insane price. Property is ok, there is a nice supermarket on site. The pool is green and looks dirty so we didnt use it.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort, communication

Dennis

Check-in was after office closed at 5p,we got keys from Securit at front gate. Little did we know that both or our GATE SENSORS were dead, so we could not get back into gates after venturing out to dinner at one of the onsight restaurants. We tried calling the office at the after-hours phone number twice the next day but nobody ever returned our calls. Thus, any and all of our problems/questions were never answered or resolved. Apartment had MOLD in showers, especially in master, so did not use after discovered on 1st night. Mold was a major problem with our allergies, so we were extremely uncomfortable. We would advise a complete cleaning/mold removal before renting to any future Hotels.com guests as this was very unacceptable.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Emilie

Liked: Cleanliness, room comfort, communication

Top

Super séjour entre amis et famille, appart super propre, chambres spacieuses, nous etions 4 couples, le plus la piscine ,les restaurants juste en bas et le casino
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, amenities, property conditions & facilities, communication
Tamara at the front desk is amazing; friendly, fast and extremely professional.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
Excellent communication and customer service. Clean property with all the amenities. Great restaurants and bars on property well as a casino and grocery store. Highly recommended.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Mr R D

Liked: Cleanliness, room comfort, communication
We rented a 3 bedroomed apartment. It was enormous. Clean, spacious, lovely views over the marina and lagoon. Well appointed and equipped, though could have done with a decent kitchen knife. It has a Nespresso machine; had I known I would have brought pods with me as they are considerably more expensive in the on-site supermarket. Has washing machine and tumble dryer and full kitchen with American style fridge freezer wit ice maker. Very friendly management team, though actually all our interactions were by phone and text; very helpful when our arrival was delayed by 24hours. A minor problem with the accommodation was dealt with promptly. There is a good range of eateries in the piazza. Very handy for the airport and local beaches, and taxis fairly priced and plentiful if you want to go further afield. Altogether very deserving of it’s 5 star reviews
Stayed 7 nights in Apr 2022
Verified

10/10 Excellent

Kurt

Liked: Property conditions & facilities, communication
Great location. they could update furniture, tv was small, WiFi was slow needed a WiFi extended. Staff was great, please is clean. Good deal for price. Probably wouldn’t stay again with out some updates. No pool, hot tub, safe location.
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at hotel Porto copecoy. Tamara was accessible at all times!
Stayed 6 nights in Mar 2020
Verified

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place in Porto Cupecoy

The apt. was really wonderful, we all enjoyed it a lot.
Stayed 1 night in Jan 2020