2/10 Terrible
Kathleen
Travelled with partner
27 Feb 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This was the first time I had ever stayed at an Extended Stay of America hotel, and I was also disappointed in the whole experience. As soon as we checked in, there were about 7 guests waiting to either check in or get some help form the front desk clerk. However, the front desk clerk did everything they could in a timely fashion with the limited resources. I noticed the front desk looked to be unorganized with an iPad sitting on a monitor riser to check in guests. I could see the laundry and mountain of dirty laundry being loaded into the wash just by standing at the front desk. Not a good look for first impressions. It took about 15 minutes to be checked in and finally went to the room. As soon as we entered the room, the little kitchenette cabinets were all wide open. The bathroom sink faucet handle was broken and looked to have green mold coming from it. the sink counter looked like it had even previously burnt by a curling iron or something and there was a hair on one of the hand towels. The hotel room did not look or smell clean. We ended up just dropping off our items and rushing out to head out for a wedding we were running late from. We originally intended to stay over, but felt it was unsanitary and did not feel safe, so we ended up going to another hotel for the night. Waste of money.
Kathleen
Stayed 1 night in Feb 2024