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4.5 out of 5

"Location was brilliant. Opposite Kensington Gardens and tour bus stop at front door " More

By a verified traveller on Fri 27 Sep 2019

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Hotel Description

Thistle London Hyde Park Lancaster Gate places you in the center of London, steps from Kensington Gardens and within a short 5-minute stroll of Queensway. Highlights at this hotel include a restaurant and in-room free WiFi.

LCD TVs with digital channels are featured in all 54 rooms, and you can enjoy coffee/tea makers, safes, and hair dryers. 24-hour room service, phones, and irons/ironing boards are also available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Attractions within a 15-minute walk of this 4-star London City Centre hotel include Hyde Park and Kensington Palace.

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Thistle London Hyde Park Lancaster Gate ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Thistle London Hyde Park Lancaster Gate

Everyone (9) Couples (10) Family (3)
4 out of 5
Location was brilliant. Opposite Kensington Gardens and tour bus stop at front door

Posted by on 27 Sep. 2019

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Comment from Hotel Management

27 Sep. 2019 by Celine T

Dear Anonymous, Thank you for your kind feedback. Kind Regards.

2 out of 5
The hotel air conditioning system does not work. The first double room we were given was not fit for purpose. The small double bed was pushed up against a wall so we could not walk around it. The room had one chair only - not two for a double room. The room was minute. The hot water was barely tepid and made for an uncomfortable shower. In the second room we were given the shower could not be turned off and ran constantly. The fridge did not cool.

Posted by on 11 Sep. 2019

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Comment from Hotel Management

13 Sep. 2019 by Celine T

Dear Anonymous, Thank you for your feedback. We do not have any air conditioning in the Hotel hence why we do not advertise it. Regards,

5 out of 5

Very comfortable hotel in great location

The Thistle Hyde Park is the perfect location. Handy to tube & bus services and choice of many eateries. Would highly recommend

Posted by , from Sydney, Australia on 12 Jun. 2018

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Comment from Hotel Management

13 Jun. 2018 by Celine T

Dear Di, Thank you for your feedback. Regards, Celine T

4 out of 5
Some rooms are a little small but staff upgraded us free of charge to a bigger room...great location and staff are very helpful.

Posted by on 6 Jul. 2016

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Comment from Hotel Management

9 Jul. 2016 by Clare Rasmussen

Dear Valued Guest, Thank you for taking the time to leave a review of your stay with us here at the Thistle Hyde Park. I was delighted to hear that you found our location and staff accommodating. We are very lucky to have a great team, who try their best to get everything right - I am glad that they were able to assist with a complimentary upgrade to a larger room. I shall ensure the team are made aware of your comments and am sure they will be delighted to hear them. I hope that we will have the pleasure of welcoming you back very soon! Kind Regards, Clare Rasmussen

3 out of 5
Pros: Proximity to Hyde Park and Kensington Gardens.
Cons: Plumbing was problematic. Restaurant very disappointing - extremely over priced for poor quality.
Location: Good views
Facilities: Run-down; Value: Unreasonable; Service: Sufficient; Informed staff of problems & received token recompense by way of late check out & restaurant discount

Posted by on 7 Nov. 2014

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5 out of 5
Pros: Parking available on site, close to tube stations or stroll through gorgeous hyde park
Cons: Bathroom a little dated and shower leaked
Staff were excellent !!

Posted by , from Australia - NSW - Newcastle on 11 Oct. 2014

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5 out of 5
Pros: Location
Cons: Shower water pressure horrible

Posted by , from Australia - QLD - Brisbane on 17 Sep. 2014

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5 out of 5
Cons: My wife left some shoes behind yet when contacted on same day housekeeping had no record of finding them
Location: Outstanding
Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Pristine;

Posted by , from Australia - NSW - Sydney on 26 Apr. 2014

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4 out of 5
Pros: Heritage style building and decor & next to Hyde park
Cons: Building upgrades
Location: Just right
Facilities: Modest; Value: Economical; Service: Polite; Cleanliness: Pleasant;

Posted by , from Australia - QLD - Brisbane on 5 Sep. 2013

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5 out of 5
Pros: Friendly efficient staff, excellent room, great breakfast, location
Cons: All good

Posted by , from Australia - TAS - Launceston on 2 Aug. 2013

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About the Thistle London Hyde Park Lancaster Gate

Location 90-92 Lancaster Gate, London, England W2 3NP

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Thistle London Hyde Park Lancaster Gate. For a fee, parking is available. This 4-star London hotel is smoke free.

  • 54 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: London Paddington Station (1 km / 0.6 mi)
  • Metro station: Lancaster Gate Underground Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Thistle London Hyde Park Lancaster Gate offers 54 accommodations with safes and coffee/tea makers. 43-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Thistle London Hyde Park Lancaster Gate has a restaurant on site.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15 per person (approximately)
  • Self parking fee: GBP 24 per day
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyde Park Thistle
  • Thistle Hyde
  • Thistle Hyde Park
  • Thistle Hyde Park Hotel
  • Thistle Hyde Park Hotel London
  • Thistle Hyde Park London
  • Thistle Hyde Park London, England
  • Thistle Hyde Park
  • Thistle London Hyde Park Lancaster Gate Hotel
  • Thistle London Hyde Park Lancaster Gate London
  • Thistle London Hyde Park Lancaster Gate Hotel London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.