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HB Guest Home

3.5 star property
Guesthouse in Waterloo with free parking

Photo gallery for HB Guest Home

Terrace/patio
Living room
Terrace/patio
Private kitchen
Interior

Reviews

5.8 out of 10

Popular amenities

  • Kitchen
  • Parking available
  • Laundry
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
315 Dear Born Blvd, Waterloo, ON, N2J 4Y9
  • Wilfrid Laurier University
    ‪3 min drive‬
  • University of Waterloo
    ‪4 min drive‬
  • St Jacobs Farmers Market
    ‪4 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite (American)

Suite (American)

Suite (American)

Highlights

Air conditioning
Private bathroom
Shared/communal kitchen
Desk
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Warm 1)

Suite (Warm 1)

Suite (Warm 1)

Highlights

Air conditioning
Shower/bath combination
Shared/communal kitchen
Desk
  • Sleeps 2
  • 1 Queen Bed

Cozy Room ( Bright Basement)

Highlights

Air conditioning
Shared/communal kitchen
Desk
Located below ground level
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Warm 2)

Suite (Warm 2)

Suite (Warm 2)

Highlights

Air conditioning
Shower/bath combination
Shared/communal kitchen
Desk
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Europe)

Suite (Europe)

Suite (Europe)

Highlights

Air conditioning
Private bathroom
Shared/communal kitchen
Desk
  • Sleeps 2
  • 1 Double Bed

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About the area

Waterloo

At HB Guest Home you'll be 1.7 km (1.1 mi) from Conestoga Mall and 1.9 km (1.2 mi) from City of Waterloo Museum. Highlights at this guest house include free in-room WiFi. .This business-friendly guest house offers free WiFi in public areas, a business centre and a terrace. Added amenities include laundry facilities, tour/ticket assistance and luggage storage. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Waterloo guest house include University of Waterloo and St Jacobs Farmers Market.
View more Guest houses in KitchenerOpens in a new window

What's nearby

  • Conestoga Mall - 15 min walk - 1.3 km
  • Wilfrid Laurier University - 3 min drive - 2.2 km
  • University of Waterloo - 4 min drive - 3.3 km
  • St Jacobs Farmers Market - 4 min drive - 4.7 km
  • RIM Park - 6 min drive - 4.7 km

Getting around

  • Kitchener Station - 12 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 17 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Tim Hortons - ‬16 min walk
  • ‪Tim Hortons - ‬4 min drive
  • ‪A&W Restaurant - ‬3 min drive
  • ‪Taco Bell - ‬4 min drive

About this property

HB Guest Home

Guesthouse in Waterloo with free parking
WiFi is free in public spaces. You'll find a business centre on site. An area shuttle within 15.00 km and an airport shuttle (available 24 hours) are available for a fee. A terrace, tour/ticket assistance, and laundry facilities are also featured at the business-friendly HB Guest Home. Free self parking is available.
  • 4 guestrooms or units
  • Business facilities
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
HB Guest Home offers 4 accommodations with air conditioning. This Waterloo guest house provides complimentary wireless Internet access. Guests can make use of the shared/communal kitchen.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 15 km
  • Free self parking on site
  • Extended parking on site (surcharge)

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Food and drink

  • Shared kitchen access

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: CAD 10 for check-in between 11 AM and 1 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 10

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children 14 and younger are not allowed at this property. All guests older than 14 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per night (for guests aged under 25 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CAD 50 per person (one-way)
  • Late check-in fee: CAD 10 for check-in between 11 AM and 1 AM
  • Late check-out fee: CAD 10 (subject to availability)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 14 years old and younger aren't allowed at this property.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served or allowed at HB Guest Home.

Property is also known as

HB Guest Home House Waterloo
HB Guest Home Waterloo
HB Guest Home
HB Guest Home Two Waterloo, Ontario
HB Guest Home Guesthouse Waterloo
HB Guest Home Guesthouse
HB Guest Home Waterloo
HB Guest Home Guesthouse
HB Guest Home Guesthouse Waterloo

Frequently asked questions

What is the cancellation policy at HB Guest Home?

HB Guest Home offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at HB Guest Home?

Yep, HB Guest Home has a free self car park.

Is there a free airport shuttle available at HB Guest Home?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at HB Guest Home?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at HB Guest Home?

No, pets are not allowed.

HB Guest Home Reviews

Reviews

5.8
Rating 10 - Excellent. 7 out of 25 reviews
Rating 8 - Good. 2 out of 25 reviews
Rating 6 - Okay. 5 out of 25 reviews
Rating 4 - Poor. 2 out of 25 reviews
Rating 2 - Terrible. 9 out of 25 reviews

6.4/10

Cleanliness

6.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jihua

Disliked: Staff & service
I waited for about 2hrs in front of the property without anyone to take care the check-in. I made phone calls and texted, no response
Stayed 1 night in Sep 2022

2/10 Terrible

NGALA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Criminal, fraudulent, and not deserving of anyone's business. Should be put out of business. No one should risk or go through the experience we had!
Stayed 1 night in Sep 2022

6/10 Okay

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and friendly staff
Stayed 1 night in Nov 2021

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our room was cancelled 5 min. before we left.

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was a pleasant stay had a nice room nice bed nice house all together
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was nice to have the comfort of a home, but we felt like we could not go anywhere but in our room - there was a pathway of carpets with a "welcome" mat at the entrance of each room The room on the picture was encumbered with mattresses and linen for other guests, I suppose... I did not see the TV.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very unfriendly staff. Bad communication due yo heavy accent. The room was not a available. No one there to check in even 20 min. after che k in time. Had to all many times, no call back. Left to find somewhere else to stay and got charged 1/2 price. Thief.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helen is very nice. Room is super clean. I will be back if I visit Waterloo next time. Strongly recommend !
Stayed 1 night in Feb 2019

6/10 Okay

Sam, Peterborough

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
If you are advertising a living room space it should be available not cluttered with items and rooed off from use. Checking in needs to be smoother as i needed to ho get cash from bank to pay. I assumed i had paid through expedia. Return of ny deposit was a nightmare yoo
Stayed 1 night in Aug 2018

10/10 Excellent

Bill, Waterloo Ont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Hwy 85 and Waterloo University. You will need to drive a little bit to get to the restaurants downtown but it is only an easy 10 minute drive. Farmer’s Market at St Jacobs is only a 10 minute drive to the north
Stayed 1 night in Aug 2018

2/10 Terrible

Christine, Lindsay, ON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointing Guest House

This is not a hotel. It is a house. I smelled terrible. The basement has a tenant with same entrance to house as "guests". There is no access to any seating area as the living room had furniture piled up with blankets on the pile with signs that read "off limits" and " do not use" There was a TV in a box in the living room as well but no TV for guest use. The kitchen had piles on the table and countertop that read. " Do not use" . It seemed like the owners were away for a while and just renting out rooms to unsuspecting guests as if it were a "hotel" but you couldn't use any furniture except the bed in the guest room. There were 3 bedrooms upstairs in the house and the guest room was small with a queen sized bed. The bathroom was dirty and was shared with the other rooms so no privacy. The owner had to meet us there as no one lived on the premises for us to pay. She looked at the toilet as she was showing us the room and facilities and flushed it as she said " Oh, it clean... no one use it" Then proceeded to take tissue and wipe off stains under the toilet seat . I could see the black mould in the toilet rim from the hall way.. we did not stay...
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

Guest room with en suite in large house.

The bed was large and comfortable but the bathroom was not clean. The sink and shower had not been sprayed and wiped. Thankfully we had brought our own soap for the soaps provided were used. However the towels were clean and new.
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place . Good people

Everything were good. Clean and good place to stay.
Stayed 1 night in Apr 2018

10/10 Excellent

Yavuz, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, quiet and cozy..

Helen was a great host. She took care of everything in a good manner. Highly recommended.. Would love to stay again. Y
Stayed 1 night in Mar 2018

2/10 Terrible

College Kid, USA

Disliked: Staff & service, property conditions & facilities

Turned away at the door

Me and my friend are two young female college students and we’ve never been to the area and we’re from the US so practically no cell service. I messaged the owner and told her we’d be arriving a bit later and she said that was fine. The traffic became crazy and we got there about half an hour later than expected. The owner was not there and the person that was told us we weren’t allowed in and barely made an effort to reach out to the owner. He told us just to cancel as we stood freezing on their doorstep. THE PRICE IS CHEAP BUT ITS NOT WORTH IT!!!
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

Frustration itself

Pros: -Clean room Cons: -Owner lied about my credit card not working and notified me of it the evening prior to my arrival date -Owner and family were quite loud upstairs from my basement guest room until 11pm during first night of stay -Caught three spiders during first night of stay -Had to purchase my own bar of soap -Bed was not made upon arrival -Washing machine's been on all night during second night of stay, that I needed music from my earbuds to fall asleep -Only one Rewards point was given when I stayed for three nights because there was a discrepancy in amount paid, for I had to pay a surcharge for having paid by a credit card. Currently under investigation to rectify such situation, during which Brian, one of the managers or hotels.com, spoke to me with an angry tone of voice as if I was the culprit for paying a different amount than listed on the booking
Stayed 3 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We won't recommend this hotel to anyone, the host is not friendly.
Stayed 3 nights in Sep 2017

10/10 Excellent

Kalpin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoy at HB

I enjoy stay at HB. They have very good relationship with customers. I fill like home. This place we meet lot of people.
Stayed 7 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay Here!! go to a hotel! Helen is crazy

The kitchen was dirty. Grease all over stove, no room to prep food on counter , the compost was very stinky, no tea towels or dish clothes. no hand towels, no lights in the living room. A tenant lives there and asked us to move our car from driveway so he could park in garage, so we parked on the street, and got a ticket. When we approached Helen, the land lady, she told us she would pay if we lied to hotel.com and say we cancelled the reservation so she would not have to pay fee and keep our cash. We refused to lie, and she would not pay for ticket

8/10 Good

Nathalie, Timmins Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and value

Picking up our kids at the university and this was close, quiet, clean and owner was friendly and accommodating! I recommend especially if you need a place to get a good night sleep without all the extras!

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Canadalover

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not make booking of this place!

I booked this place for my husband as there was no other places to book. When my husband arrived with two super larger suitcases, he were informed that there was no rooms left and our room was canceled even though I confirmed my booking through Expedia and still got the confirmation number with him. you can imagine such tragic situation my husband had. He flight 15 hours from the other side of earth and but when he was arrived, he has no room nor nowhere else to go as most hotels are fully booked due to weekend. he asked the owner to pay taxi charge as he had to relocate to other hotel.but the owner said she has no responsible on that and told us to talk to Expedia. this is completely unacceptable and this guest house and Expedia completely ruined our first impression of Canada. My recommendation: Do not make booking of this place if you don't want to be in trouble when you visit in Waterloo.
Stayed 2 nights in Aug 2018

4/10 Poor

Mitsu, Kentucky

Disliked: Cleanliness, property conditions & facilities, room comfort
予約したのに部屋が用意されていなく、プライベートルームに宿泊する事になった。 23時近くにチェックインしたのでシャワーも使えず、最悪でした。
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

In Waterloo for 3 days

I arrived very late in the evening, the check-in was fine, as well as the welcome from the owner. There are three bedrooms sharing the same bath, The room and the bath were clean upon the arrival, but they have been never cleaned during my stay. There was only one soap and one shampoo in the bathroom, while the shower gel was diluted with water, thus completely inappropriate. Breakfast was not available before 10.30 am, and thus was not required. Unforeseen surcharge was applied ( 2.65% of the total amount) for payment by credit card.