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4.0 out of 5

"great rooftop pool and bar close to shops and cafes 30hr - ~$70ringget taxi to outlet stores 10min from lego land ~ $18ringget good little café bo ... " More

By a verified traveller on Tue 23 Aug 2016

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Hotel Description

A family-friendly stay in Iskandar Puteri awaits you at JEN Johor Puteri Harbour by Shangri-La. You'll be 3.4 km (2.1 mi) from Legoland Malaysia and 23.8 km (14.8 mi) from Angry Birds Activity Park Johor Bahru. Highlights at this hotel include in-room free WiFi, free Internet, and LED TVs.

Sitting areas, coffee/tea makers, and free local calls are featured in all 283 rooms. You'll find nice touches like slippers and free toiletries to enhance your stay. Room service, free bottled water, and safes are also available.

The buffet restaurant, Harbour Cafe, serves international cuisine and is open for breakfast, lunch, and dinner. Skybar Bar & Restaurant is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the outdoor swimming pool, health club, and kids' swimming pool. 5543 square feet (515 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and spa services. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free theme park shuttle.

Places within a 30-minute drive of this 4-star Nusajaya hotel include Sutera Mall and Johor Premium Outlets.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Single Beds, Harbour View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Room, Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

JEN Johor Puteri Harbour by Shangri-La ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JEN Johor Puteri Harbour by Shangri-La

Everyone (2)
4 out of 5

good, clean, modern rooms

great rooftop pool and bar close to shops and cafes 30hr - ~$70ringget taxi to outlet stores 10min from lego land ~ $18ringget good little café bottom of Jen Puteri if you don't want to do the full buffet

Posted by , from Melbourne Australia on 23 Aug. 2016

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Comment from Hotel Management

27 Aug. 2016 by Paolo-General Manager

HI A, Thanks for your "Good, clean, modern rooms" review of Hotel Jen Puteri Harbour. Glad that you had a great stay. Look forward to seeing you back in Johor for your next Hotel Jen adventure. Warm regards, Paolo-General Manager

4 out of 5

Infinity Pool - awesome views

Pros: Bed is very very comfortable
Cons: service at the pool bar without having to ask to be served, the staff should know to check every 20 mins or so if you require more.
Location: Marina, lego world, infinity pool, hello kitty land, great restaurant out of Hotel Jen called Spice grill, cafe called espresso garage (BACON)
we really enjoyed our time at hotel Jen, we spent a lot of time at the infinity pool and bar, service was good when you asked for it, wasn't like Bali for instance where there is waiter waiting in close proximity to take your order, perhaps this is because they don't encourage drinking?? Unsure on that one, food in the pool bar and also the restaurant up the top was very good. We ate breakfast at the buffet and that was delicious and plentiful. Staff were helpful and this included a complimentary bus to Lego World. Room was immaculate and the bed is very comfortable could not fault the room in anyway. Would recommend Hotel Jen to everyone.

Posted by on 10 Nov. 2015

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Comment from Hotel Management

8 Nov. 2016 by Paolo

Hi ShazzaChristou, Thanks for your "Infinity Pool - awesome views" review of Hotel Jen Puteri Harbour. Glad to read that overall you had a great stay. Glad to read that you liked our Shangri-la beds. I have read your feedback on the service at Sky Bar and will share this with the team so that we can do better. I am sorry for any inconvenience this may have caused. Warm regards, Paolo-General Manager

About the JEN Johor Puteri Harbour by Shangri-La

Location Persiaran Puteri Selatan, Iskandar Puteri, Johor 79000

Property Features

JEN Johor Puteri Harbour by Shangri-La offers its guests an outdoor pool, a health club, and a children's pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 5543 square feet (515 square meters) and includes conference space. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the family-friendly JEN Johor Puteri Harbour by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. This 4-star Iskandar Puteri hotel is smoke free.

  • 283 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 5543 sq ft of conference space
  • 515 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Free theme park shuttle
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Johor Bahru (JHB-Senai Intl.) (33.9 km / 21 mi)
  • Property shuttles: Free theme park shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

JEN Johor Puteri Harbour by Shangri-La offers 283 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. LED televisions are featured in guestrooms. Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Sitting area
  • In-room dining (limited hours)
  • LED television
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Harbour Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Skybar Bar & Restaurant - This poolside bar specializes in local and international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Shake & Burger at Lounge - Onsite restaurant. Open select days.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 151.58 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at JEN Johor Puteri Harbour by Shangri-La

Policies

Fees for extra beds vary for adults and children.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve rollaway/extra beds. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 58 for adults and MYR 29 for children (approximately)
  • Airport shuttle fee: MYR 165 per vehicle (one way)
  • Rollaway bed fee: MYR 151.58 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Traders Puteri Harbour
  • Puteri Harbour Hotel
  • Puteri Harbour Traders
  • Puteri Harbour Traders Hotel
  • Puteri Traders Hotel
  • Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
  • Traders Hotel Puteri Harbour Nusajaya
  • Traders Puteri
  • Traders Puteri Harbour
  • Traders Puteri Harbour Nusajaya
  • Hotel Jen Puteri Harbour Johor Nusajaya
  • Hotel Jen Puteri Harbour Johor Shangri-La
  • Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
  • Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
  • Hotel Jen Puteri Harbour Johor
  • Jen Puteri Harbour Johor Shangri-La
  • Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
  • Traders Hotel Puteri Harbour
  • JEN Johor Puteri Harbour by Shangri-La Hotel
  • Hotel Jen Puteri Harbour Johor by Shangri La
  • JEN Johor Puteri Harbour by Shangri-La Iskandar Puteri
  • JEN Johor Puteri Harbour by Shangri-La Hotel Iskandar Puteri

You should know

  • JEN Johor Puteri Harbour by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.