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4.0 out of 5

"Nice , relaxing, excellent staff . We had some issues driving up to Jenolan's. Had to call NRMA to report the incidence om the road. Staff was v ... " More

By a verified traveller on Thu 09 Aug 2018

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Hotel Description

At Jenolan Caves House, you'll be 0.5 km (0.3 mi) from Jenolan Caves. Highlights at this property include 2 restaurants, free self parking, and a bar/lounge.

Each apartment features free WiFi and a coffee/tea maker.

The restaurant, Chisolm's Restaurant, serves Modern European cuisine and is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 7:30 AM and 9:30 AM.

Attractions in proximity to this 3.5-star Jenolan property include Katoomba Scenic World and Three Sisters.

Bed in 6 person dorm, with shared bathroom, Gatehouse 6

Bed Count room.options.bedSize.BunkBed Maximum Occupancy 6 Max
AU$63* Per night/room 3 Feb. - 4 Feb.

Mountain Lodge Family (100 Metres behind Caves House)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Traditional Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic Room (Caves House)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Jenolan Cottages (8km from Jenolan Caves)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Grand Classic Room (Caves House)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jenolan Caves House ratings based on 418 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Jenolan Caves House

Everyone (174) Couples (126) Family (121)
2 out of 5
The building itself. Impressive architecture. Impressive location. Unfortunately it need to cleaned properly in the rooms and maintenance needs to be done to bring the building back to its glory days.

Posted by on 17 Nov. 2019

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4 out of 5
We found Caves House captured the essence of the history of the Caves but had very comfortable and clean facilities. The food was good and reasonably priced. Only downfall was wine list that did not have a reasonable price range. However, the spirits were well priced with a good range

Posted by on 11 Nov. 2019

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4 out of 5
We heard that there is to be an upgrade soon which will be very good. We love the place and it's location but an upgrade should make it better.

Posted by , from Jenolan Newcastle N.S.W. on 11 Nov. 2019

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4 out of 5
The peacefulness of the surrounds and great food in the restaurant. Cafe was very ordinary for lunch though.

Posted by on 30 Oct. 2019

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3 out of 5
The location is absolutely outstanding however the accommodation rooms require attention to detail when cleaning possibly not the individuals fault maybe time constraints (Cob Webs & Flies in corners, general wear & tear) additional maintenance is required as the Lodge where we stayed although not that old is in need of basic & additional repairs (Taps leaking via spindles, tiles broken within bathroom, Gauze on windows either not fitting properly or with large holes for insects to get through, programmed maintenance could easily address these matters) otherwise predominately our stay was spent outside exploring the caves & beautiful surrounds, abundant wildlife in a pristine environment. Please preserve this for future generations

Posted by on 17 Oct. 2019

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2 out of 5
There services was dreadful, very moody and unhelpful staff.

Posted by on 29 Sep. 2019

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5 out of 5
The room was larger than I was anticipating, based on site photos, which was a relief after a 3 day hike. The site was clean and the staff were engaging, and helpful. The facilities suited the building, considering its age. The only draw back were the boiler heaters in the room. Cold spring outside, hot summer inside.

Posted by on 22 Sep. 2019

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5 out of 5

Posted by on 18 Sep. 2019

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3 out of 5

Posted by on 9 Sep. 2019

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4 out of 5
Great location and surrounds. Buildings have lots of character however could use some repairs. Room was clean however could use some new paint.

Posted by on 2 Sep. 2019

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Renovations + Closures

This property is closed from 20 December 2019 to 03 January 2020 (dates subject to change).

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at Jenolan Caves House. Self parking is free. This 3.5-star Jenolan apartment is smoke free.

  • 78 guestrooms or units
  • 2 dining venues
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (177.1 km / 110 mi)
  • Parking: Free self parking

Room Amenities

Jenolan Caves House offers 78 accommodations with coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

  • Coffee maker

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 9:30 AM.

Chisolm's Restaurant - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Hotel Policies

Check-in

  • Check-in time ends at 9 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 9 PM.

The Mountain Lodge King and Mountain Lodge Family are located 100 metres behind Jenolan Caves House. The Bed in 6 person dorm, with shared bathroom, Gatehouse 6 is located 50 metres behind Jenolan Caves House. For more details, please contact the property using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 7 AM - 9 PM.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 20 for adults and AUD 10 for children (approximately)
  • Late check-in fee for check-in after 9:00 PM (amount varies)
  • Late check-out fee: AUD 30.00 (subject to availability)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jenolan Caves House
  • Jenolan Caves House Hotel
  • Jenolan Caves Hotel
  • Jenolan Caves House Hotel Jenolan Caves
  • Caves House
  • Jenolan Caves House Apartment
  • Caves House Apartment
  • Jenolan Caves House Jenolan
  • Jenolan Caves House Apartment
  • Jenolan Caves House Apartment Jenolan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.