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4.5 out of 5

"Hotel was centrally located near the bahnhoff. It was an easy walk to shops and restaurants. Room was well appointed and spacious. Staff were very acc ... " More

By a verified traveller on Fri 13 Oct 2017

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Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Single Room (Queen)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Junior Suite (Triple Use)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room (Triple Use)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room (Europa)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

A luxury stay in the heart of Innsbruck awaits you at Grand Hotel Europa - Since 1869. You'll be 0.9 km (0.6 mi) from Golden Roof and 2.3 km (1.4 mi) from Bergisel Ski Jump. Highlights at this romantic hotel include in-room free WiFi, free Internet, and LCD TVs.

IPod docks, satellite TV, and coffee/tea makers are featured in all 108 rooms. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include slippers and designer toiletries. Additionally, free bottled water, in-room massages, and safes are available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a fitness center, and a snack bar/deli. There's also self parking, along with the convenience of a free ski shuttle.

Within a 30-minute drive of this 4-star Innsbruck City Centre hotel, attractions include Swarowski Crystal Worlds and Seefeld Ski Area.

Grand Hotel Europa - Since 1869 ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hotel Europa - Since 1869

Everyone (4) Couples (2)
2 out of 5
Misleading information given by the staff, Malfunctioning aircon in my room Malfunctioning lights in my room

Posted by on 14 Jun. 2019

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Comment from Hotel Management

15 Jul. 2019 by Guest relations, Grand Hotel Europa in Innsbruck

Dear Guest, First of all, allow me to thank you for selecting the Grand Hotel Europa on your recent visit to Innsbruck and for your detailed and personal feedback. We would like to apologize deeply for the inconveniences we have caused and that we were not able to meet your expections. We are awfully sorry about the fact that the electricity did not work properly. Normally we change the rooms immediately, but this time we were fully booked.Should you ever decide to put your trust in our hospitality once again, please rest assured that we will make certain that we live up to our reputation. We remain hopeful we will hear from you again and have a chance to welcome you at the Grand Hotel Europa in near future. With all good wishes, your Guest Relation Team

5 out of 5

Beautiful Innsbruck

Pros: Great staff. Hotel was modern and well maintained. Centrally located.
Location: Great walking in the hills. Good restaurants and the old town is a delight to stroll through.
Hotel was centrally located near the bahnhoff. It was an easy walk to shops and restaurants. Room was well appointed and spacious. Staff were very accommodating and helpful in providing information on hiking.Really enjoyed our stay in Innsbruck. Would definitely stay here again.

Posted by , from Jerrabomberra on 13 Oct. 2017

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Comment from Hotel Management

30 Oct. 2017 by Guest Relation Team

Dear Michael, thank you very much for your wonderful feedback. We are happy to hear, that you had a nice time in our Hotel. We hope to see you again in near future. Kind regards, Guest Relation Team

5 out of 5

Excellent!!

We spent 3 nights at this Hotel and were delighted with everything! Perfect location as it's directly across the road from Innsbruck railway station. Professional, friendly staff offering old fashioned personal service. Well done!! Generous breakfast buffet on offer, very clean, quiet and comfortable. We opted for a deluxe room with a view of the mountains. I would definitely stay at Grand Hotel Europa again and also recommend it - you won't be disappointed. Keep up the great work! You made our experience very special..

Posted by , from Sydney, Australia on 16 May 2017

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Comment from Hotel Management

19 May 2017 by C.-Szabo - General Manager

Dear Jaqueline, thank you for staying with us during your last visit in Innsbruck. We are delighted to read such a nice and positive comment - that means an extra motivation for the whole team. We thank you again for your time to share your experience and we are looking forward to welcome you again in future. Kind regards, C. Szabo

5 out of 5

Convenience and comfort for a foreign tourist

Pros: Its location near the main railway station was a big plus. Staff were well trained and put themselves out to please.
Cons: I had trouble with the plumbing in the bathroom. This should be regularly checked in a programmed maintenance schedule
Location: Location was a big plus in a compact town with high quality facilities.
The counter staff were most friendly and helpful to the weary traveler, volunteering useful information about the hotel's facilities and how to make maximal use of what the town had to offer. The cleaning staff could not have been more helpful. I immediately felt quite at home in good hands.

Posted by , from Perth on 18 Sep. 2015

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Comment from Hotel Management

21 Sep. 2015 by General Manager

Dear guest, thank you for choosing our hotel for your recent stay. I am pleased to learn that you enjoyed our helpful staff as well as the central location.Thank you for bringing the problem with the plumbing to my attention.Best regards and looking forward to your next visit. Roman R. Straub

5 out of 5
Location: Close to train station
Facilities: Good; Value: Affordable; Service: Respectful; Cleanliness: Spick and span;

Posted by , from Australia - VIC - Melbourne on 26 Oct. 2014

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5 out of 5
Pros: Breakfast and room
Cons: Paying for car parking
Location: Close to everything
Facilities: Brand new; Value: Great deal; Service: Flawless; Cleanliness: Immaculate; walking distance to the older buildings. absolutely beautiful. have planned our return. very impressed

Posted by , from Australia - VIC - Melbourne on 16 Aug. 2013

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About the Grand Hotel Europa - Since 1869

Location Suedtiroler Platz 2, Innsbruck, Tirol 6020

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Grand Hotel Europa - Since 1869. An area shuttle within 0.5 km and a shopping center shuttle are available for a fee. For a fee, parking is available. This 4-star Innsbruck hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 5 levels
  • Built in 1869
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kranebitten Airport (INN) (4.7 km / 2.9 mi)
  • Train station: Innsbruck Central Station (0.2 km / 0.2 mi)
  • Property shuttles: Free ski shuttle; area shuttle within 0.5 km and shopping center shuttle available for a surcharge
  • Parking: Self parking available for a surcharge

Room Amenities

Grand Hotel Europa - Since 1869 offers 108 accommodations with iPod docking stations and minibars. 42-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, slippers, designer toiletries, and hair dryers. This Innsbruck hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 55.0 per night.

Pet Policy

  • Pets: EUR 30 per pet, per night
  • Maximum 1 per room
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a security system in each accommodation. This property advises that enhanced cleaning measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 19.00 per day (in/out privileges)
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Europa Grand
  • Europa Grand Hotel
  • Grand Europa
  • Grand Europa Hotel
  • Grand Europa Innsbruck
  • Grand Hotel Europa
  • Grand Hotel Europa Innsbruck
  • Hotel Grand Europa
  • Grand Hotel Innsbruck
  • Grand Resort Innsbruck
  • Grand Hotel Europa
  • Europa Since 1869 Innsbruck
  • Grand Hotel Europa - Since 1869 Hotel
  • Grand Hotel Europa - Since 1869 Innsbruck
  • Grand Hotel Europa - Since 1869 Hotel Innsbruck

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 5 stars and is displayed on this page as 4.0 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.