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4.5 out of 5

"Nice enough stay but bathrooms are quite old and not 5 star " More

By a verified traveller on Sun 15 Apr 2018

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Hotel Description

You'll be connected to a shopping center at The Excelsior Hong Kong, and within just a 10-minute stroll of popular attractions like Victoria Harbour and Victoria Park. Highlights at this luxury hotel include in-room free WiFi, free Internet, and LCD TVs.

All 869 rooms feature iPod docks, satellite TV, and in-room childcare. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches include bathrobes, slippers, and free toiletries. Additionally, coffee/tea makers, free newspapers, and free bottled water are available.

A day of pampering can include hot stone massages, aromatherapy, and reflexology along with access to the sauna and steam room. The restaurant, ToTTs and Roof Terrace, serves Modern European cuisine and is open for brunch, lunch, and dinner. Dickens Bar is the hotel's own pub, serving drinks along with brunch and lunch. Enjoy the 24-hour health club and sauna as well as access to aerobics classes and yoga classes. 15000 square feet (1394 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Plus you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Causeway Bay hotel include Hong Kong Sogo and Times Square Shopping Mall.

Superior Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room - Harbour View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior King Room - Side Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Room - Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Room - Side Harbour View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Excelsior Hong Kong ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Excelsior Hong Kong

Everyone (2)
4 out of 5
Nice enough stay but bathrooms are quite old and not 5 star

Posted by , from Melbounre Australia on 15 Apr. 2018

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Comment from Hotel Management

17 Apr. 2018 by .

Dear Ryko, Thank you for staying with us. We are sorry to hear that you are not satisfied with your experience. We hope to have another chance to better serve you again in the near future. Warm regards The Excelsior, Hong Kong

5 out of 5

Fully met my needs

Great hotel, great location, had everything I needed

Posted by , from Melbourne, Australia on 30 Oct. 2015

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About the The Excelsior Hong Kong

Location 281 Gloucester Road, Hong Kong,

Property Features

The Excelsior Hong Kong offers its guests a full-service spa, a 24-hour health club, and a sauna. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury The Excelsior Hong Kong. An airport shuttle at scheduled times is available for a fee. Parking is available for a fee. This 5-star Hong Kong hotel is smoke free.

  • 869 guestrooms or units
  • 34 levels
  • 4 dining venues
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Hong Kong Intl. Airport (HKG) (39.5 km / 24.5 mi)
  • Train station: Hong Kong Causeway Bay Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Excelsior Hong Kong offers 869 accommodations with iPod docking stations and minibars. LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

ToTTs and Roof Terrace - This restaurant specializes in Modern European cuisine and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Yee Tung Heen - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Cammino - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner.

Cafe on the 1st - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Dickens Bar - This pub specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Happy hour is offered.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 400.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts credit cards.

  • One child stays free
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 500 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 248 for adults and HKD 168 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one way)
  • Airport shuttle fee per child: HKD 140 (one-way)
  • Valet parking fee: HKD 250 per night
  • Rollaway bed fee: HKD 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excelsior Hong Kong
  • Excelsior Hotel Hong Kong
  • Hong Kong Excelsior
  • The Excelsior, Hong Kong Hotel Hong Kong
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  • Excelsior Hong Kong Hotel
  • Excelsior Hotel
  • Excelsior Hong Kong
  • Hotel The Excelsior Hong Kong Hong Kong
  • Hong Kong The Excelsior Hong Kong Hotel
  • Hotel The Excelsior Hong Kong
  • The Excelsior Hong Kong Hong Kong
  • Excelsior
  • The Excelsior Hong Kong Hotel
  • The Excelsior Hong Kong Hong Kong
  • The Excelsior Hong Kong Hotel Hong Kong

You should know

  • The Excelsior Hong Kong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.