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4.8 out of 5

"Great location, walking distance to old town and markets, staff throughout the property fantastic. Our room was pretty and the view good. Breakfast ... " More

By a verified traveller on Wed 05 Jun 2019

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Hotel Description

A luxury stay in the heart of Hoi An awaits you at Hotel Royal Hoi An - MGallery . Within steps you'll find Riverside Hoi An and Hoi An Ancient Town within a 10-minute stroll. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools, and 2 poolside bars.

LED TVs with cable channels are featured in all 187 rooms, and you can enjoy free WiFi, separate bathtubs and showers, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. You'll find nice touches like soaking tubs, rainfall showerheads, and bathrobes to enhance your stay. Additionally, free bottled water, safes, and hair dryers are available.

A pampering day can include Swedish massages and Thai massages along with body wraps, body scrubs, and mani/pedis. The restaurant, Faifo Cafe, serves international cuisine and is open for breakfast, lunch, and dinner. River Bar is the hotel's own bar. Enjoy the fitness center, sauna, and pool loungers as well as access to free bike rentals. Business travelers can take advantage of a meeting room and a business center. Plus you'll find free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Hoi An hotel include Hoi An Night Market and Chua Cau.

Grand Deluxe, Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Deluxe, Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Royal Hoi An - MGallery ratings based on 10 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Royal Hoi An - MGallery

Everyone (9) Couples (1)
4 out of 5
Great location, walking distance to old town and markets, staff throughout the property fantastic. Our room was pretty and the view good. Breakfast selection extensive . Downside - lounge in our room was dirty and stained. One of the pools w@s closed (not shown on website) which meant all guests had to use room top pool which is in such a bad state of repair it should have been closed too! Roof top bar drinks very disappointing- had to send back both cocktails we ordered as they were awful. Overall - not worth it for the price.

Posted by on 5 Jun. 2019

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Comment from Hotel Management

23 Jun. 2019 by Hotel Royal Hoi An – MGallery

Dear Sir/Madam, Thank you for choosing Hotel Royal Hoi An – MGallery as your residence in Hoi An and thank you for sharing your candid feedback. We would like to extend our deepest apologies that your stay with us was disappointing and that we have failed to provide you with the very high levels of service and facilities for which our hotel is acclaimed. We are sorry to read your review concerning the issue that you have encountered during your stay. We have already reviewed your comments with the management department in order to strengthen our service quality in these aspects. We will do our utmost to improve our standard of service. Should you ever visit Hoi An again in the future, we sincerely hope to have the opportunity to serve you better on your next visit; surely that it would be a nice stay. Yours sincerely, Hotel Royal Hoi An – MGallery.

5 out of 5
Beautiful soft bed. Great location with only a short walk to Ancient Town. Can’t beat it.

Posted by on 21 Apr. 2019

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5 out of 5
Amazing staff who took care of our every need. Beautiful room, river view with balcony. Excellent location, short walk to town. Generous included amenities, including free bike hire. Great breakfast.

Posted by on 30 Jan. 2019

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Comment from Hotel Management

14 Feb. 2019 by Hotel Royal Hoi An, MGallery by Sofitel

Dear Sir/ Madam, Thank you for your recent stay at the Hotel Royal Hoi An Mgallery by Sofitel. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about the facilities and staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you again for your compliments and support. We look forward to welcoming you and your family back soon. With kind regards, Hotel Royal Hoi An, MGallery by Sofitel

5 out of 5
The location of the Hotel Royal is perfect for the old quarter its just a short stroll. The room was beautiful Breakfast had a very big variety..perfect! The upper pool deck over looking the old quarter is very good. and recommend going there for Happy Hour.. perfect staff and you get nibbles to eat with your cheap cocktail. Check in and check out was easy and they are most helpful if you need anything free bikes to old quarter if you don't want to walk 5 minutes...or free bikes anywhere. Its a busy place so the hotel is in a quiet area where you don't hear all the toot toot. The beach is 15-20 minutes away but i think its ideal location to walk down to the old quarter day and night time especially. Couldn't find a fault tho you may just hear the people in the next room that your in.. but ill be returning no hesitation.

Posted by , from Gold Coast on 23 Sep. 2018

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4 out of 5

Posted by on 8 Aug. 2018

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5 out of 5
Absolutely loved it. Only negative was the smell from the river was very unpleasant when using downstairs pool.

Posted by , from melbourne on 2 Jul. 2018

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5 out of 5
We stayed on March 31st it was lovely we loved it the rooms were very lovely

Posted by , from sydney on 2 Apr. 2018

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5 out of 5

Would have had a perfect score

Would have had a perfect score save from some necessary extension works with noise in the restaurant as a result. This was easily fixed by moving to a different spot in the restaurant. The food and staff were lovely, so much so I was happy to point out and compliment a particularly professional, lovely and friendly waitress to the food and beverage manager. The room was beautifully appointed and the bed comfortable. I slept very well and found the Hotel Royal to be a perfect oasis in Hoi An.

Posted by , from Melbourne. on 31 Dec. 2017

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5 out of 5

Delightful Hotel in a Great location

Pros: Quality of the furnishing, ambience, service including booking of tours as well as great breakfast every morning!
Location: 5 minute walk to the Charming ancient city. Great day tours to My Son and Marble Mountain as well to the Coconut, Fishing and Vegetable villages.
Delightful ambience, quality, style with great service in a great location. Breakfast wonderful. Spa service truly relaxing.

Posted by , from Sydney on 15 Dec. 2017

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5 out of 5

Art Deco luxury

Short walk from old quarter, stylish & luxurious. Everything about our stay met or exceeded expectations. Great food. Glorious pool. Well appointed & thoughtfully managed. This one's a winner! Find private car online for transfers from Da Nang. (Not taxi!) Stella

Posted by , from GC, Oz on 7 Aug. 2015

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About the Hotel Royal Hoi An - MGallery

Location 39 Dao Duy Tu Street, Hoi An, Quang Nam

Property Features

Hotel Royal Hoi An - MGallery offers its guests 2 outdoor swimming pools, a sauna, a fitness center, and complimentary bicycles. There are 2 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. Business amenities include a business center and a meeting room. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Hotel Royal Hoi An - MGallery . An airport shuttle (available 24 hours) is available for a fee. This 5-star Hoi An hotel is smoke free.

  • 187 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Built in 2014
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Da Nang Intl. Airport (DAD) (28.3 km / 17.6 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Hotel Royal Hoi An - MGallery offers 187 air-conditioned accommodations with minibars and safes. 42-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Hoi An hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Faifo Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Wa Ka Ku - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

River Bar - This bar overlooks the pool. Open daily.

The Deck - This rooftop bar is located by the pool. Open daily.

The Attic - Onsite lobby lounge. Open select days.

Late night fare is available from 24-hour room service.

Spa Services

  • Swedish massage
  • Number of treatment rooms 5
  • Thai massage
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 1340000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Please note, some room types at this property are not available when booking a stay with children.
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 536000 for adults and VND 536000 for children (approximately)
  • Airport shuttle fee: VND 693000 per vehicle (one-way)
  • Rollaway bed fee: VND 1340000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Royal Hoi Mgallery Collection Hoi An
  • Hotel Royal Hoi Mgallery Collection
  • Royal Hoi Mgallery Collection Hoi An
  • Royal Hoi Mgallery Collection
  • Hotel Royal Hoi MGallery Sofitel Hoi An
  • Hotel Royal Hoi MGallery Sofitel
  • Royal Hoi MGallery Sofitel Hoi An
  • Royal Hoi MGallery Sofitel
  • Hotel Royal Hoi An Mgallery Collection
  • Royal Hoi An Mgallery Hoi An
  • Hotel Royal Hoi An - MGallery Hotel
  • Hotel Royal Hoi An - MGallery Hoi An
  • Hotel Royal Hoi An - MGallery Hotel Hoi An

You should know

  • Hotel Royal Hoi An - MGallery offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.