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4.4 out of 5

"Very family friendly and fun place to stay. Awesome grounds and position. Will be staying again for sure " More

By a verified traveller on Fri 08 Oct 2021

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Hotel Description

At Riviera Resort you'll be within a 20-minute stroll of Shelly Beach and Hervey Bay Historical Village Museum. Highlights at this beach property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy a flat-screen TV with a DVD player, and each apartment features free WiFi, a furnished balcony, and a separate tub and shower. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A coffee/tea maker, a ceiling fan, and a hair dryer are also available.

Enjoy the spa tub, sauna, and kids' swimming pool as well as access to a playground. Additionally, you'll find free WiFi in public areas, a terrace, and a garden. There's also the convenience of free self parking.

With a stay at this 4-star Torquay property, you'll be 1.7 km (1 mi) from Duggan Conservation Park and 2.6 km (1.6 mi) from WetSide Water Education Park.

Standard 1 Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard 2 Bedroom Ensuite Apartment

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard 3 Bedroom Ensuite Apartment

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Standard 2 Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Riviera Resort ratings based on 69 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riviera Resort

Everyone (26) Couples (11) Family (34)
5 out of 5
Very family friendly and fun place to stay. Awesome grounds and position. Will be staying again for sure

Posted by on 8 Oct. 2021

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Comment from Hotel Management

9 Oct. 2021 by Reservations / Riviera Resort

Thank you very much for your Amazing review. We look forward to seeing you back soon to the beautiful Hervey Bay and Riviera Resort Ann Glasson Manager

5 out of 5
The resort was in an jdeal location and having undercover parking was a pleasant surprise. The unit we stayed was nice however older and in need of some refurbishment.

Posted by on 3 Oct. 2021

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Comment from Hotel Management

4 Oct. 2021 by Reservations / Riviera Resort

Thank you Ailsa for your recent review. I am currently working with our apartment owners of refurbishment however as we have been so very busy it has delayed our access to the apartments - we will get back on to this as soon as thing quiet down a little Thank you for your feed back Ann Glasson Manager

5 out of 5
The property was in a good location and had everythibg we needed, however the cleaning service was disappointing

Posted by on 15 Aug. 2021

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Comment from Hotel Management

15 Aug. 2021 by Reservations / Riviera Resort

Thank you for taking the time to place a review on your recent stay with us. We are disappointed that our housekeeping staff have tarnished your stay and will address this with them straight away. We hope to see you back at Riviera Resort some time soon. Ann Glasson Manager

4 out of 5
My family and I had a great time. Staff very helpful. Apartment had all that we needed for a great holiday. Facility needs some renovations, but overall it was very good.

Posted by on 17 Apr. 2021

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Comment from Hotel Management

17 Apr. 2021 by Reservations / Riviera Resort

Thank you very much for your great review. We are currently working with our owners in regards to renovations and hopefully you will see these improvements on your next stay. Regards Ann Glasson Manager

4 out of 5
Location was perfect across the road from the beach. However on the WOTIF website it state this is a smoke free property. I could rarely use my balcony due to neighbours smoking on their balconies, I had to continually keep the doors closed. The bedroom is extremely small, the door would not close due to the bed being in the way. Couldn't open one of the bedroom cupboards, due to the bedside table blocking the door. The light above the stove did not work. Their was no cover over the light on the balcony, just a bare bulb. The Apartment was quite dark, compared to the image shown on the website.

Posted by on 6 Apr. 2021

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Comment from Hotel Management

6 Apr. 2021 by Reservations / Riviera Resort

Thank you for taking the time to review your recent stay. Although all rooms are non smoking unfortunately we are unable to stop both guests and owners from smoking on the balcony. We do understand this can be annoying however until Queensland changes their smoking laws our hands are tied. We will attend to the maintenance issues raised straight away as these could have been attended to as soon as mentioned. We do appreciate your feed back and look forward to seeing you again next time you are in Hervey Bay.

5 out of 5
Great apartment with all you need, even a pantry space to put your food. Very good location, lovelt pool and spa. Lovely lady who works at reception.

Posted by on 5 Apr. 2021

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Comment from Hotel Management

5 Apr. 2021 by Reservations / Riviera Resort

Thank you so very much for taking the time to review your recent stay. We are so happy you enjoyed your stay and look forward to seeing you again some time soon. Ann Glasson Manager Riviera Resort

4 out of 5
Property was very spacious but unfortunately we are use to aircon in bedrooms at night and the weekend we stayed was extremely hot

Posted by on 3 Mar. 2021

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Comment from Hotel Management

4 Mar. 2021 by Reservations / Riviera Resort

Thank you for your recent review. Unfortunately not all of our apartments have air con in the bedroom however when returning please let us know so we can allocate you one of these apartments next time. It has been very humid especially at night so truly understand. Ann Glasson - Manager

4 out of 5
Liked the location and friendly staff. Unit was very comfortable.

Posted by on 17 Feb. 2021

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Comment from Hotel Management

20 Feb. 2021 by Reservations / Riviera Resort

Thank you for your recent review. We look forward to seeing you again soon. Riviera Resort

4 out of 5
nice location, easy walk to restaurants and beaches. great pool/bbq area and secure off street parking generally the room was really nice but kitchen & bathroom need updating (particularly the oven and stove - they were really old) only 1 lift for the entire complex means on occasions you can be left waiting for quite a few minutes

Posted by on 14 Feb. 2021

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Comment from Hotel Management

14 Feb. 2021 by Reservations / Riviera Resort

Thank you for your lovely review. I am so happy you enjoyed your recent stay. We are currently working with our owners to have these area's refurbished however trying to get trades people in Hervey Bay seems to be our biggest problem, however we will continue to try and have some upgrades completed very soon. We look forward to seeing you back in Hervey Bay very soon. Riviera Management

4 out of 5
Owners were more than friendly upon our arrival. Room and amenities were very clean. A nice place to stay

Posted by , from Gladstone Queensland on 3 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by Reservations / Riviera Resort

Thank you Wayne for your great review. Wishing you and your family a very Happy New Year and look forward to seeing you back at Riviera some time soon. Ann and Ian Riviera Resort

Property Features

Riviera Resort offers its guests an outdoor pool, a children's pool, a spa tub, and a sauna. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at Riviera Resort. Free self parking is available. This 4-star Hervey Bay apartment is smoke free.

  • 45 guestrooms or units
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Playground on site
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riviera Resort offers 45 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers and hair dryers. This Hervey Bay apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Flat-screen television
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 9 AM - 5 PM
  • Sunday - Sunday: 9 AM - 3 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours must contact this property in advance.

This property's front desk is open during the following times:

  • Monday - Saturday: 9 AM - 5 PM
  • Sunday - Sunday: 9 AM - 3 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Riviera Resort Torquay
  • Riviera Torquay
  • Riviera Resort Torquay
  • Riviera Resort Apartment
  • Riviera Resort Apartment Torquay
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.