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4.6 out of 5

"Great location and excellent value for the price quoted. " More

By a verified traveller on Thu 05 Mar 2020

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Hotel Description

Serene Premier Hotel puts you in the heart of Hanoi, connected to a shopping center and within steps of Vietnamese National Tuong Theatre and Hang Gai Street. Highlights at this Art Deco hotel include in-room free WiFi, free Internet, and LCD TVs.

The hotel's restaurant is a nice spot to grab a bite. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. There's also the convenience of an airport shuttle.

With a stay at this 3-star Old Quarter hotel, you'll be 0.6 km (0.4 mi) from Hoan Kiem Lake.

Junior Double or Twin Room, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room, 1 Double and 1 Single Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Serene Premier Hotel ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Serene Premier Hotel

Everyone (7) Couples (2)
5 out of 5
Great location and excellent value for the price quoted.

Posted by , from Sydney on 5 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Tommy

Thank you very much for your excellent review. We are so proud of being your accommodation in Hanoi. If we can be your address again next time you are in Hanoi, please send us an email. We’ll be sure to save a room for you.  Kind regards.

3 out of 5

Posted by on 26 Dec. 2019

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5 out of 5
Had a great stay in Hanoi. Hotel in a good location. Staff extremely helpfull and can’t do enough for their guests. Good breakfast as well. Will stay there again on my next visit.

Posted by , from Vientiane Laos on 25 Jun. 2018

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Comment from Hotel Management

26 Jun. 2018 by Serene Premier Team

Dear Ida, Thank you so much for spending your time on writing review for us! We are very happy to know that you were satisfied with your stay in our hotel. We wish to have other chances to welcome you back our hotel in your next visit to Hanoi. We do hope that you would recommend our hotel to your friends or family who love to visit Hanoi. Wish you all the best! Serene Premier Team

5 out of 5

Awesome location

Fantastic location. Awesome staff. Will be staying here on next visit to Hanoi.

Posted by on 25 Mar. 2018

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Comment from Hotel Management

27 Mar. 2018 by Rose

Dear Valued Guest, Thank you so much for spending your time on writing feedback for us! We are very happy to hear that you enjoyed your stay in our hotel very much! We wish to have another chances to welcome you back our hotel. We do hope you would recommend our hotel to your friends and family who love to visit Hanoi. Wish you all best! Best regards, Rose

5 out of 5

Fantastic hotel in fantastic location

Cons: Shower and water temp control.
Wow. What a fabulous spot in the thick of it in Hanoi. Staff were so friendly and helpful. Breakfast was ok but with so much food around it’s not a hassle if there’s nothing to suit you. The room was very nice, not enormous but very comfortable, shower could’ve been better but usable. If you’re looking for a mid range budget hotel, this worth a look.

Posted by on 16 Mar. 2018

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Comment from Hotel Management

17 Mar. 2018 by Emily Do

Dear Valued Guest, Thank you so much for your review! We are very happy to hear that you enjoyed staying with us very much. We hope to have another chances to welcome you back our hotel in your next visit to Hanoi. Best regards, Emily

3 out of 5
Helpful staff. The rooms particularly bathrooms need renovation. 2nd time we stayed there the shower was much better. First room the bath wasn’t good. Breakfast was okay.

Posted by on 4 Jan. 2018

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Comment from Hotel Management

12 Jan. 2018 by Serene Premier Team

Good morning Sir/Madam, Thank you so much for your review. On behalf of Serene Group, we would like to show our sincere thanks for your staying with us. We are very lucky to having guests like you and we hope to have another chance to welcome you in Hanoi again for a longer time. Thank you so much for your suggestion about our bathroom, we will fix it and give the better service to our guests. We wish you have a nice day! Best regards, Serene Premier Team

5 out of 5

Very good hotel

Location: As stated, it is conveniently located in the Old Quarter.
Very comfortable hotel conveniently located in the Old Quarter, with very friendly and helpful staff.

Posted by , from Australia on 20 Aug. 2017

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5 out of 5

So much charm I'm old quarter and unbeatable custo

Emily and the team make this quaint, clean and comfy hotel something really special. The old quarter is full on Hanoi and it is right on your doorstep but Emily and the team make enjoying the busy local area easy with arranging taxis, tickets, tours and lovely breakfast! Had laundry done beautifully and they were easy to talk to, giving an excellent run down on arrival so you could enjoy Hanoi safely immediately. Will definitely be back to visit the team. Rooms are snug, so not great for wheelchair for example but just charming!

Posted by , from Melbourne on 4 Jul. 2017

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5 out of 5

Great Hotel in Hanoi

Pros: Everything from the staff, the cleanliness, the ambience, location, and the breakfast provided in our stay
Cons: For my partner, the bed was just a little on the firm side, though for me it was all excellent including the bed
Location: Cafes, food markets, shopping, old quarters, spa venues, river - all surrounding the hotel. We walked everywhere, no taxi required if you like to walk
Serene Hotel was fabulous, from the cleanliness, location, breakfast, and also the friendly staff (who all spoke English very well). Maria, Emily, Suzy, Rosie, Anna, Trang and Fuong (at breakfast service), and the young men at the door - this was the staff that my partner and I interacted with during our stay though I'm sure that every staff member at Serene are equally friendly (and funny !). We had a great time during our four day stay and we will stay at Serene again in the future. It's a boutique hotel so the staff had the time to chat with us and advise us of attractions etc. Really great place !

Posted by , from Australia on 18 Apr. 2017

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About the Serene Premier Hotel

Location 10c Yen Thai Street, Hanoi, 844

Property Features

Along with a restaurant, there's a snack bar/deli on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Serene Premier Hotel. Smoking is allowed in designated areas at this 3-star Hanoi hotel.

  • 1 building
  • 14 guestrooms or units
  • 8 levels
  • Built in 2012
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Transport

  • Train station: Hanoi Railway Station (1.4 km / 0.9 mi)
  • Property shuttles: Airport shuttle and train station pick-up

Room Amenities

Serene Premier Hotel offers 14 air-conditioned accommodations with computers and minibars. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

  • Minibar
  • Computer
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Serene Premier Hotel has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Serene Premier Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 180000.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Serene Premier Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, Eurocard, and cash. For guests' safety, the property includes a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No cots (infant beds) available
  • Service animals not allowed
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Rollaway bed fee: VND 180000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hanoi Serene
  • Hanoi Serene Hotel
  • Hotel Serene
  • Hotel Serene Hanoi
  • Serene Hanoi
  • Serene Hanoi Hotel
  • Serene Hotel Hanoi
  • Serene Premier Hotel Hanoi
  • Serene Premier Hanoi
  • Serene Premier
  • Serene Premier Hotel Hotel
  • Serene Premier Hotel Hanoi
  • Serene Premier Hotel Hotel Hanoi

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.