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Hanmer Springs Retreat

4.5 star property
Family-friendly motel with coffee shop/cafe and restaurant

Photo gallery for Hanmer Springs Retreat

Breakfast, dinner served; local and international cuisine, garden views
Sports bar, garden views, open daily
Sports facility
32-inch TV with cable channels
Courtyard

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Kitchen

Explore the area

Map
35 Hanmer Springs Road, Hanmer Springs, 7334
  • Hanmer Springs Thermal Reserve
    ‪13 min walk‬
  • Hanmer Heritage Forest
    ‪3 min drive‬
  • Conical Hill
    ‪7 min drive‬

Room options

View all photos for Standard Studio

2 bedrooms, desk, laptop workspace, blackout curtains

Standard Studio

9.2 out of 10
Wonderful
(24 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Mini-fridge
TV
2 bedrooms
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Executive Studio

Executive Studio

Executive Studio

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Mini-fridge
TV
2 bedrooms
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio, Bathtub

2 bedrooms, desk, laptop workspace, blackout curtains

Premier Studio, Bathtub

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Mini-fridge
TV
2 bedrooms
Blackout curtains
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Studio

2 bedrooms, desk, laptop workspace, blackout curtains

Superior Studio

8.8 out of 10
Excellent
(19 reviews)

Highlights

Soundproofed
Air conditioning
Kitchenette
Mini-fridge
TV
2 bedrooms
Blackout curtains
Rainfall showerhead
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
TV
2 bedrooms
Blackout curtains
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Two Bedroom Apartment

2 bedrooms, desk, laptop workspace, blackout curtains

Two Bedroom Apartment

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
TV
2 bedrooms
Blackout curtains
  • 85 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Premier Studio

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Two-Bedroom Suite

2 bedrooms, desk, laptop workspace, blackout curtains

Two-Bedroom Suite

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Superior Studio

  • Sleeps 3
  • 1 Single Bed and 1 King Bed

Standard Studio

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Executive Studio

  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite with SPA Bath

  • Sleeps 4
  • 1 King Bed

About the area

Hanmer Springs

A family-friendly stay in Hanmer Springs awaits you at Hanmer Springs Retreat. Within steps you'll find A Maze N Golf and Hanmer Springs Thermal Reserve within a 15-minute stroll. Highlights at this motel include a restaurant, and in-room kitchenettes and free WiFi. .The steakhouse, Five Stags Hanmer Springs, serves local and international cuisine and is open for breakfast and dinner. Bar is the motel's own sports bar, serving drinks along with dinner and light fare. 2153 square feet (200 square metres) of event facilities include 3 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Continental breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Places within a 30-minute walk of this 4.5-property class Hanmer Springs motel include Chisholm Park and Conical Hill Walkway.

What's nearby

  • A Maze N Golf - 3 min walk - 0.3 km
  • Hanmer Springs Thermal Reserve - 13 min walk - 1.1 km
  • Chisholm Park - 16 min walk - 1.4 km
  • Hanmer Heritage Forest - 3 min drive - 2.6 km
  • Conical Hill - 7 min drive - 2.6 km

Getting around

  • Christchurch International Airport (CHC) - 100 min drive

Restaurants

  • ‪Fire & Ice Cafe Restaurant & Bar - ‬9 min walk
  • ‪Sushi & Bowl - ‬13 min walk
  • ‪Isobel's Restaurant and Bar at the Heritage Hotel - ‬13 min walk
  • ‪Rustic Cafe & Tapa's Bar - ‬12 min walk
  • ‪Salt N Pepper Cafe/Restaurant/Bar - ‬15 min walk

About this property

Hanmer Springs Retreat

Family-friendly motel with coffee shop/cafe and restaurant
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 3 meeting rooms.

Public spaces have free WiFi. Event space at this motel measures 2153 square feet (200 square metres) and includes a conference centre. A terrace, barbecue grills, and an arcade/games room are also featured at the family-friendly Hanmer Springs Retreat. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Hanmer Springs motel.

  • 33 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 2000
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hanmer Springs Retreat offers 33 air-conditioned accommodations, which are accessible via exterior corridors, and features a hairdryer and an iron/ironing board. Accommodation at this 4.5-star motel has kitchenettes with microwaves and kitchenware and utensils.

Guests can surf the web using complimentary wireless Internet access. Premium cable televisions are provided. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

Languages

English, Filipino, Hindi

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: NZD 15 for adults and NZD 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Bar
  • Five Stags Hanmer Springs
  • Private function Bar

Things to do

  • Arcade/game room
  • Bicycle tours
  • Billiards/pool table
  • Playground

Family friendly

  • Arcade/game room
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (2,153 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3.50 per cent for credit card payments
The front desk is open Monday - Sunday (7:30 AM - 11:30 AM) and Monday - Sunday (2:30 PM - 6:30 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between 19 August and 24 August.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 4 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 15 for adults and from NZD 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.50 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a first aid kit in all accommodation.

We should mention

  • Hot springs access available from 10:00 AM to 6:00 PM.
  • One child aged 4 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hot Springs Motor Lodge Hanmer Springs
Hot Springs Motor Lodge
Hot Springs Motor Hanmer Springs
Hot Springs Motor
Hot Springs Motor Hotel Hanmer Springs
Hanmer Springs Retreat Hotel
Hanmer Springs Retreat Hotel
Hanmer Springs Retreat Hanmer Springs
Hanmer Springs Retreat Hotel Hanmer Springs

Frequently asked questions

What is the cancellation policy at Hanmer Springs Retreat?

Hanmer Springs Retreat offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hanmer Springs Retreat?

Yep, Hanmer Springs Retreat has a free self car park.

Is Hanmer Springs Retreat family-friendly?

You bet! With amenities such as children's meals, a playground and an arcade, it's no surprise that Hanmer Springs Retreat is a hit with families.

Does Hanmer Springs Retreat serve breakfast?

Yep, visitors give high marks to the continental breakfast here! Available daily from 7:00 AM to 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hanmer Springs Retreat?

No, Hanmer Springs Retreat does not offer an airport shuttle service.

Is there a bar or restaurant at Hanmer Springs Retreat?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hanmer Springs Retreat?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Hanmer Springs Retreat?

No, only service animals are allowed.

Hanmer Springs Retreat Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 1001 reviews
Rating 8 - Good. 359 out of 1001 reviews
Rating 6 - Okay. 125 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ken

Liked: Cleanliness, property conditions & facilities
Nice clean, spacious, well equipped unit. We arrived 'after hours' and the system for 'checking in' worked well.
Stayed 1 night in Mar 2025

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Mar 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very quiet.excellent bed
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great visit
Stayed 1 night in Mar 2025

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
The dinner at the on site restaurant was very good. We are outside and the back dining area was very pretty. Wear close to shoes due to sand flies which can be a problem all over New Zealand. Our room was very spacious and clean.
Stayed 1 night in Mar 2025

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was slightly annoying that we could not access the property untill 3.00 in the afternoon.
Stayed 2 nights in Mar 2025

6/10 Okay

Maren

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check-in at 3 PM, check-out at 10 AM, so if you’re staying one night, you’ve booked a very expensive nap. Couldn’t make it this time (sick kids), but the hotel has a strict no rebooking, no refunds policy. Messaged to see if there was any flexibility and got bounced to Expedia. Expedia tried calling on my behalf, but the hotel didn’t pick up. Eventually, I got a text saying they’d leave my key in the room…which wasn't the help I was needing. I’ve stayed before, and the rooms are clean, but the furniture whispers “I’ve seen things.” fewer stains and more charm, would go a long way. There are plenty of other spots in Hanmer Springs with flexibility, lovely accommodation, and great customer service - We’ll be choosing one of those next time.
Stayed 1 night in Mar 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room Excellent evening meal
Stayed 1 night in Mar 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large facing the west for afternoon sun, was clean and well appointed
Stayed 1 night in Mar 2025

10/10 Excellent

Philip

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent accommodation, good friendly staff, a shame there nothing to do in the town.
Stayed 1 night in Mar 2025

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little run down but ok because of value.
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Stayed 1 night in Feb 2025

10/10 Excellent

Trudy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, everything you need for a comfortable stay. Good bed.
Stayed 2 nights in Mar 2025

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Feb 2025

8/10 Good

Lynley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for our 1 night stop over. Smaller unit but clean and comfy. Great restaurant on site.
Stayed 1 night in Feb 2025

8/10 Good

Stan

Travelled with partner
Liked: Property conditions & facilities
The staff were pleasant and very helpful, couldn’t fault them.
Stayed 2 nights in Feb 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
The complex is getting more and more run-down through lack of care & maintenance. Exterior lights are hanging off the walls, cigarette butts on the decks. The fridges are never defrosted - completely blocked with ice. There was no milk. The shower head needs a new seal as water blows everywhere from the back of the fitting. I left a personal item in the motel and the owners ignored all requests to get it back. 0/5
Stayed 1 night in Feb 2025

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people went out of their way to be helpful and pleasant. A great place to stay for a couple of days. Highly recommended.
Stayed 2 nights in Feb 2025

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendky upon check-in. However no reply to 4 messsges left prior to arrival. Very disappointing
Stayed 1 night in Feb 2025

6/10 Okay

Averil

Liked: Staff & service
An average NZ place to stay. Beautiful surroundings
Stayed 2 nights in Feb 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and quiet with beautiful views.
Stayed 1 night in Feb 2025

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Given disabled room with no prior warning

Booked a Supierer Studio room for the weekend to celebrate my wife's 50th Birthday. Arrived after Reception closed 6pm (very early to close) to find they had put us into the disability room complete with Hospital style bathroom. Normally Hotels/ motels would sell these rooms as disability rooms so at least if you book it you know what to expect but beware this place does not specifically advertise it has disability rooms so you book a normal room and there is a chance they will give you one of these rooms. Breakfast was very mediocre, we tried 2 of the breakfast cereals and they were very stale and same for the crackers with the cheese. Coffee did not taste nice at all.
Stayed 2 nights in Feb 2025

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't say anything wrong about this place hosts and staff could not do enough for us for the 2 days we where there and the room was super clean tidy
Stayed 2 nights in Feb 2025

10/10 Excellent

Aliaon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025