You can enjoy TVs with DVD players, and all 13 individually decorated rooms feature free WiFi, fireplaces, and balconies. Room service is available and kitchens come with refrigerators, microwaves, and stovetops, so in-room dining is easy. Nice touches to enhance your stay include jetted tubs and bathrobes, while pillowtop beds and premium bedding invite a good night's rest. IPads, iPod docks, and sofa beds are also available.
A pampering day can include deep-tissue massages, Swedish massages, aromatherapy, and mani/pedis along with access to the sauna. For a drink, you can stop by the chalet's own lounge bar. Enjoy the outdoor tennis court, spa tub, and sauna as well as access to free bike rentals. Added amenities include free WiFi in public areas and laundry facilities. Each morning English breakfast is served between 8 AM and 1:00 PM. There's also free self parking, along with the convenience of an airport shuttle.
With a stay at this 4.5-star Springbrook chalet, you'll be 32.1 km (19.9 mi) from Robina Town Centre.
17 Apr. 2019 by Wayne
Thank you for your review. We hope to welcome you back sometime.
19 Feb. 2019 by Wayne
Thank you for your feedback. Our chalets located next to cascading stream and inclusions maybe the best in Australia. Hope to welcome you back.
5 Sep. 2016 by Wayne
Thank you for your feedback. Rain can add to the mouses experience!
5 Sep. 2016 by Wayne
Thank you for taking the time to review. Hope to see you again.
5 Sep. 2016 by Wayne
Very happy you enjoyed your stay!
22 Oct. 2015 by Wayne
Dear Ali, Thank your for your lovely review. So glad you enjoyed our Rainforest Spa chalet Dopey. Just to let you know, all chalets including Dopey have a oven. The machine is dual function - oven and microwave. Until next time.
The Mouses House Rainforest Retreat offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a spa tub. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. A sauna, spa services, and tour/ticket assistance are also featured at the luxury The Mouses House Rainforest Retreat. Free self parking is available. This 4.5-star Springbrook chalet is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free long-term parking , Free self parking
The Mouses House Rainforest Retreat offers 13 air-conditioned accommodations with fireplaces and iPads. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include single sofa beds. Pillowtop beds feature premium bedding. Televisions come with DVD players and video-game consoles. Accommodations at this 4.5-star chalet have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include iPod docking stations and espresso makers.
For a fee, guests can enjoy English breakfast daily from 8 AM to 1:00 PM.
Room service (during limited hours) is available.
Special check-in instructions:
The front desk is open daily from 8 AM - 6 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 8 AM - 6 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.