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4.8 out of 5

"We booked a family of four and were given the comfortable Chalet Doc, which can accommodate up to eight, what a big surprise! The recently renovated ... " More

By a verified traveller on Wed 10 Apr 2019

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Hotel Description

A luxury stay in Springbrook awaits you at The Mouses House Rainforest Retreat. Within steps you'll find Springbrook National Park and Gondwana Rainforests of Australia. Highlights at this chalet include an outdoor swimming pool, an indoor swimming pool, and in-room kitchens.

You can enjoy TVs with DVD players, and all 13 individually decorated rooms feature private spa tubs, free WiFi, and fireplaces. Room service is available and kitchens come with refrigerators, microwaves, and stovetops, so in-room dining is easy. Nice touches to enhance your stay include jetted tubs and bathrobes, while pillowtop beds and premium bedding invite a good night's rest. Balconies, iPads, and iPod docks are also available.

A pampering day can include deep-tissue massages, Swedish massages, aromatherapy, and mani/pedis along with access to the sauna. For a drink, you can stop by the chalet's own bar/lounge. Enjoy the outdoor tennis court, spa tub, and sauna as well as access to free bike rentals. Added amenities include free WiFi in public areas and laundry facilities. Each morning English breakfast is served between 8 AM and 1:00 PM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Springbrook chalet, you'll be 32 km (19.9 mi) from Robina Town Centre.

Standard Studio, Non Smoking, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Studio, Non Smoking, Kitchen

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Studio, Non Smoking, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Studio, Non Smoking, Kitchen

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

The Mouses House Rainforest Retreat ratings based on 47 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Mouses House Rainforest Retreat

Everyone (9) Couples (32) Family (6)
5 out of 5
We booked a family of four and were given the comfortable Chalet Doc, which can accommodate up to eight, what a big surprise! The recently renovated new kitchen made our cooking in the forest a pleasant experience. The facilities are kept tidy, clean, and ready for guest use, the old tennis balls, however, can be replaced. The sleep was peaceful and everyone enjoyed the sound of water running next to the chalet. Good weather, unique rainforest setting, and this incredible sensory recharge session for city folks really beg for a return visit in the very near future.

Posted by , from Brisbane on 10 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Wayne

Thank you for your review. We hope to welcome you back sometime.

5 out of 5
Tranquility...seclusion Lovely spa outdoors near the babbling creek. Quality furnishings throughout. Complete relaxation here. Peace and quiet. visiting wildlife was lovely.

Posted by on 9 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by Wayne

Thank you for your feedback. Our chalets located next to cascading stream and inclusions maybe the best in Australia. Hope to welcome you back.

4 out of 5
Something different - relaxing, awesome location! Short walk down to Twin Falls - great swimming spot!

Posted by on 20 Dec. 2017

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5 out of 5

Relaxing. Easy going

Stayed one night. Can't wait to come back. Would definitely recommend.

Posted by on 20 Sep. 2017

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4 out of 5

Very relaxing and cozy

Very friendly team and relaxing rainforest setting. So comfortable and cozy we didn't want to leave! Great quiet getaway.

Posted by on 12 May 2017

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5 out of 5

Beautiful rainforests, peaceful and so much tolove

Pros: Staff, the dog at the front, everything!
Cons: Cabins spaced out a little bit more.
Location: Nothing really nearby besides cafe's
The driving there was a bit of a get around, but besides that the place was amazing, we even got poured on by rain yet it was still amazing ahah! I very much do recommend this hotel. It has an olden day scent to it. You must go there!

Posted by on 9 Aug. 2016

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Comment from Hotel Management

5 Sep. 2016 by Wayne

Thank you for your feedback. Rain can add to the mouses experience!

5 out of 5

Absolutely loved our stay!

We stayed in the Sleepy cabin which is right next to the creek and loved it. The cabin itself is spacious, loved the spa, fireplace and outdoor bbq. Definitely recommend this as a place to stay to relax and unwind.

Posted by on 7 Jun. 2016

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Comment from Hotel Management

5 Sep. 2016 by Wayne

Thank you for taking the time to review. Hope to see you again.

5 out of 5

Amazing rainforest escape

It's like hiding away in a dense rainforest with all the tech and creature comforts of modern life. A really special place that is hard to describe, can't wait to go again.

Posted by , from Sinshine Coast on 3 May 2016

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Comment from Hotel Management

5 Sep. 2016 by Wayne

Very happy you enjoyed your stay!

5 out of 5

Rainforest serenity

Pros: Extra care to make you feel welcome such as music playing, lights on in the room on arrival and a glass of port.
Cons: No local eateries so take your own food. No oven but good microwave. Salt, pepper, oil, tea, instant coffee and sugar are provided.
Location: Great walks - Twin Falls Circuit (2 hours), Purling Brook Falls (1 hour), Best of All Lookout, Natural Bridge Circuit (1 hour)
Relaxing 2 days in 'Dopey' cabin with cheeky bush turkey and 2 friendly black possums the only visitors. Log fire, good choice of movies, music, comfy bed, spa bath, weber barbecue etc add to the pleasure. Spent a good day walking along canyon rims, behind waterfalls and through lush rainforest. Great place to chill out in complete privacy.

Posted by , from Melbourne on 20 Oct. 2015

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Comment from Hotel Management

22 Oct. 2015 by Wayne

Dear Ali, Thank your for your lovely review. So glad you enjoyed our Rainforest Spa chalet Dopey. Just to let you know, all chalets including Dopey have a oven. The machine is dual function - oven and microwave. Until next time.

5 out of 5
Pros: All things
Cons: Non
Location: Inspiring
Facilities: Home away from home; Value: Affordable; Service: Outstanding; Cleanliness: Beautiful;

Posted by , from Australia - QLD - Brisbane on 20 Feb. 2015

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About the The Mouses House Rainforest Retreat

Location 2807 Springbrook Road, Springbrook, QLD 4213

Property Features

The Mouses House Rainforest Retreat offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a spa tub. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A sauna, spa services, and tour/ticket assistance are also featured at the luxury The Mouses House Rainforest Retreat. Free self parking is available. This 4.5-star Springbrook chalet is smoke free.

  • 13 guestrooms or units
  • 12 buildings
  • Built in 1980
  • Bar or lounge
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (49.3 km / 30.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and extended parking

Room Amenities

The Mouses House Rainforest Retreat offers 13 air-conditioned accommodations with private spa tubs and fireplaces. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include single sofa beds. Pillowtop beds feature premium bedding. Televisions come with DVD players and video-game consoles. Accommodations at this 4.5-star chalet have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, complimentary toiletries, and hair dryers. This Springbrook chalet provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms feature iPads and iPod docking stations.

  • Private hot tub
  • In-room kitchen
  • Fireplace
  • Private balcony
  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Pull-out sofa bed
  • iPad
  • IPod dock
  • In-room dining (limited hours)
  • Television
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Espresso maker
  • Kitchenware
  • Luxury bedding
  • Separate shower and tub
  • Cribs (surcharge)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy English breakfast daily from 8 AM to 1:00 PM.

Room service (during limited hours) is available.

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8 AM - 6 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8 AM - 6 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 5.00 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: AUD 22.5 per person (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (one way)
  • Crib (infant bed) fee: AUD 5.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mouses House Rainforest Retreat Springbrook
  • Mouses House Rainforest Retreat
  • Mouses Rainforest Retreat Springbrook
  • Mouses Rainforest Retreat
  • The Mouses House - Springbrook Mt Hotel Springbrook
  • The Mouses House Rainforest Retreat Chalet
  • The Mouses House Rainforest Retreat Springbrook
  • The Mouses House Rainforest Retreat Chalet Springbrook

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.