4.1 out of 5

"Clean comfortable. We like to park at the door for mobility issues. " More

By a verified traveller on Sun 22 Jul 2018

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Hotel Description

At Horizons Motel you'll be 2.3 km (1.4 mi) from Burleigh Beach and 3.3 km (2.1 mi) from Pacific Fair Shopping Centre. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

TVs, coffee/tea makers and irons/ironing boards are featured in all 8 rooms. In-room dining is easy with amenities like fridges, microwaves and room service.

This business-friendly motel offers free WiFi in public areas, barbecues and tour/ticket assistance. Additionally, you'll find multilingual staff. There's also the convenience of free self parking.

This 3.5-star Mermaid Beach motel is 3.4 km (2.1 mi) from Gold Coast Convention and Exhibition Centre and 3.4 km (2.1 mi) from The Star Gold Coast.

Studio Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$87 per night

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Horizons Motel ratings based on 69 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Horizons Motel

Everyone (45) Couples (16) Business (1) Family (6)
4 out of 5

Posted by on 18 Jun. 2019

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3 out of 5
The location suited us. They need to fix minor things like lamps that don't work, wine glasses that are different size, TV remote didn't work properly. They are only little things that could be easily fixed.

Posted by on 20 May 2019

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Comment from Hotel Management

23 May 2019 by KH

Dear Anonymous. Thanks for your feedback. It would be useful to know what room you stayed-in to assist identifying the couple of issues mentioned? There's a contact number on every "Room Information" sheet, so if you had contacted me I could have looked at the TV remote issue for you on the spot.

4 out of 5
Great little affordable motel. The room was clean, reception welcoming, and the location a couple of blocks walk from the beach. Perfect for my needs.

Posted by on 15 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by KH

Dear Guest. Thank you for taking the time to review the Horizons Motel. We look forward to welcoming you back on your next visit to the Gold Coast.

5 out of 5
Nice tidy property with all amenities you need....shops are close by.....friendly and helpful staff

Posted by on 14 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by KH

Dear Guest. Thanks for taking the time to review the Horizons Motel. We look forward to welcoming you again on your next visit to the Gold Coast!

3 out of 5
Older type Moteel with basic amenities. The room is clean and bed is comfortable. The sliding door towards bathroom gets jammed, shower head and soap dish is too high Bedside lights requires updating..

Posted by on 1 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by KH

Dear Anonymous. Thank you for submitting your concerns to us. It would be useful to know the Room you are talking about, so we can look into the issues raised.You are welcome to speak to me on our Free Call Number if you wish to. Please just Google Horizons Motel for details.

3 out of 5

Posted by on 12 Mar. 2019

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3 out of 5
The site was ok, parking was not good. There is a need to ensure thar cars can get in and out ok

Posted by on 19 Feb. 2019

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Comment from Hotel Management

27 Feb. 2019 by KH

Dear Guest. Thank you for your feedback. It would be useful to know your first name and the dates you stayed with us, so we can review the motel parking reservations for the period in question.

4 out of 5

Posted by on 7 Jan. 2019

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Comment from Hotel Management

13 Jan. 2019 by KH

Dear Guest. Thank you for taking to time to review our Motel. We look forward to welcoming you back on your next trip to the Gold Coast.

2 out of 5
It’s your run of the mill motel but a few things were a miss. The cutlery and glassware had not been cleaned at all and had food bits on them. The lighting was poor and impossible to see. The room was not serviced on a daily basis which meant that we had no clean glassware again, no coffee and the floor was covered in sand which is inevitable when you’re close to a beach. In fact, only stays of more than three days entitles you to a cleaned room. As far as cutlery, cleaning our own dishes would have been okay, but the bathroom sink was the only place to wash things and it’s size made this a challenge. Lastly, the Wi-Fi was so slow it was unusable. The location near Nobby’s beach shops and restaurants was it’s redeeming feature.

Posted by on 4 Jan. 2019

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Comment from Hotel Management

13 Jan. 2019 by KH

Dear Anonymous. Thank you for taking the time to review our Motel. We are sorry the room was not to your expectations, however as new Managers in this establishment, we are working hard with our small Team to improve our rooms presentation for future guests. Your feedback is valuable and is greatly appreciated..

5 out of 5
Nice place to stay. Close to eating places and beach. Would stay again.

Posted by on 16 Dec. 2018

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Comment from Hotel Management

20 Dec. 2018 by KH

Dear Jackie. Thank you for taking the time to review the Horizons Motel. Please make yourself know to Kim when you next stay so I can thank you personally.

Property Features

As a guest of Horizons Motel, you'll find an outdoor pool, tour or ticket assistance, and a BBQ. Public spaces have free WiFi. Free self parking is available.

  • 1 building
  • 1 floor
  • 8 guestrooms or units
  • Staff members are multilingual
  • Tour and ticket information
  • BBQ grill(s)

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Brisbane, QLD (BNE) (95.4 km / 59.3 mi)
  • Train station: Varsity Lakes Station (9.4 km / 5.8 mi)
  • Parking: Free self parking

Room Amenities

Horizons Motel offers 8 forms of air-conditioned accommodation with an iron/ironing board. This Mermaid Beach motel provides complimentary wireless Internet access. Fridges, microwaves and coffee/tea makers are provided. Cots/infant beds (surcharge) and Rollaway/extra beds (surcharge) are also available.

  • In-room dining
  • Television
  • Fridge
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10 PM

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation.

This property does not have a front desk. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20.0 per night.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Horizons Motel Mermaid Beach
  • Horizons Motel
  • Horizons Mermaid Beach