4.4 out of 5

"The staff was extremely friendly and was trying to make our stay as comfortable as possible. The apartment was just the right size for a family with e ... " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

Hilton Surfers Paradise Residences puts you in the heart of Surfers Paradise, connected to a shopping centre and within steps of popular attractions like Cavill Avenue and Timezone. Highlights at this luxury hotel include 3 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

LCD TVs with cable channels are featured in all 220 rooms, and you can enjoy washers/dryers, 3 multiple bathrooms, and balconies. Kitchens come equipped with fridges, microwaves, and hobs, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and free toiletries. Sofa beds, dining areas, and sitting areas are also available.

A day of pampering at eforea SPA AT HILTON can include massages and body wraps along with access to the sauna. The restaurant, Catch Restaurant, is open for breakfast and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the indoor swimming pool, health club, sauna, and kids' swimming pool. Business travelers can take advantage of a conference centre, a business centre, and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a short walk walk of this 5-star Surfers Paradise hotel include Chevron Renaissance and Surfers Paradise Beach.

One Bedroom Residence

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$261 per night

Four Bedroom Deluxe Residence

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 4 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 8 Max

Two Bedroom Deluxe Ocean View Residence

Bed Count 1 King Bed Maximum Occupancy 6 Max

Two Bedroom Residence Weekly Service

Bed Count 1 King Bed Maximum Occupancy 6 Max

Three Bedroom Deluxe Ocean View Residence

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hilton Surfers Paradise Residences ratings based on 1,032 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Surfers Paradise Residences

Everyone (624) Couples (85) Students (1) Family (319) Other (1)
3 out of 5
I like that it’s in the centre of everything. Food, shopping, beach and everything Surfers Paradise has to offer.

Posted by on 19 Apr. 2019

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4 out of 5

Posted by on 15 Apr. 2019

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2 out of 5
The check-in staff were lovely, one young lady in particular & also our room was beautiful. I stay down the coast probably 2-3 times a year, however this was my first time staying at the Hilton. I lost my friends while we were out (one had all my stuff in her clutch) & when I made my way back to the hotel & explained my story - I was denied entry to my room. Despite the fact that the room was booked under my name, I could verify every single detail about my booking including my rego & I'd also given my drivers licence when checking in as verification. What's the point of that then if it's not photo copied? I understand that I shouldn't be without my room key or identification, but I was offered literally no help or resolution when I was the paying guest. I've never experienced anything like that before when staying at a hotel. I was left without an option & had to head back out onto the streets trying to find my friends. This went on for quiet a while until I eventually came back to the hotel (the doors were closed by this point so I couldn't even gain entry to the lobby) & sat out the front not knowing what to do until finally one of my friends came down looking for me. I'm not normally one to complain but this really ruined my night & my experience at the Hilton. I feel there should be some measures in place for if you lose your room card & ID (camera footage even?) that you can verify yourself in some other way.

Posted by on 4 Apr. 2019

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3 out of 5
The breakfast was terrific. The service at the conceirge and restaurant was outstanding. The service at the front desk was adequate but didn't make me feel welcome. The view from the room which was described as a "Deluxe Ocean View room" had to be the worst ocean view in Australia. We looked mostly at the tops of old buildings and could see the ocean past some buildings. We paid for 5 people yet no sheets were provided for the foldout couch. Everything was clean except there were mould marks in the showers. My youngest child squeezed through the balcony gap and ran onto the neighbours balcony which was unsettling. Overall, I wouldn't return to this hotel unless I could guarantee a room with a better view.

Posted by on 31 Mar. 2019

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5 out of 5

Posted by on 24 Mar. 2019

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5 out of 5
Great space and room for family (good facilities in room)

Posted by on 23 Mar. 2019

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Comment from Hotel Management

26 Mar. 2019 by Fiona

Thanks for the 5/5 review. We hope to see you again soon! Happy Travels

4 out of 5

Posted by on 18 Mar. 2019

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4 out of 5
Carpets is not clean, specially under bed is so dirty (because I need to push the bed against the wall to protect child so I found under the bed does need a regular vacuum

Posted by on 18 Mar. 2019

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1 out of 5
Didnt like that we got the wrong room and then spent 2 hours trying to get what we paid for and ended up with a room half the size of what we paid for..front desk servise was good but wotif will never get my money ever again .cockroaches everywhere at the hilton very gross

Posted by on 10 Mar. 2019

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4 out of 5
Was greeted very nicely after an exhausting trip and then upgraded without request. I will return

Posted by on 8 Mar. 2019

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About the Hilton Surfers Paradise Residences

Location 6 Orchid Avenue, Surfers Paradise, QLD 4217

Property Features

Hilton Surfers Paradise Residences offers its guests a full-service spa, 3 the outdoor swimming pools, an indoor pool, and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. A kid's pool, a sauna, and a rooftop terrace are also featured at the luxury Hilton Surfers Paradise Residences. Limited parking is available for a fee and is offered on a first-come, first-served basis. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star Surfers Paradise hotel.

  • 220 guestrooms or units
  • 70 levels
  • 2 buildings
  • 2 bars or lounges
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (22.8 km / 14.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Surfers Paradise Residences offers 220 forms of air-conditioned accommodation with washers/dryers and minibars. Rooms open to balconies. This accommodation has separate sitting areas and is furnished with double sofa beds. Beds feature premium bedding. LCD televisions come with cable channels and pay-per-view films. Accommodation at this 5-star hotel has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and a hairdryer. This Surfers Paradise hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include laptop-compatible safes, safes and telephones. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • 3 bathrooms
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Deep soaking tub
  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Films for purchase
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11 AM.

Catch Restaurant – This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.

The Food Store – This Cafe only serves light fare. Guests can enjoy drinks at the bar. Open daily.

A complimentary food shopping service is offered and 24-hour room service is available.

Spa Services

  • Sauna in spa
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Noise-free rooms not guaranteed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night (for stays between 1 January and 31 December)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39 for adults and AUD 19.50 for children (approximately)
  • Fee for in-room wireless Internet: AUD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 14.95 (rates may vary)
  • Self-parking fee: AUD 20 per night (in/out privileges)
  • Valet parking fee: AUD 40 per night (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Surfers Paradise Residences Hotel
  • Hilton Residences Hotel
  • Hilton Surfers Paradise Residences
  • Hilton Residences
  • Hilton Surfers Paradise Hotel & Residences Gold Coast
  • Hilton Surfers Paradise Hotel And Residences

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.