4.5 out of 5

"The restaurant was fabulas as was the staff. Overall it was a great stay. " More

By a verified traveller on Sun 15 Oct 2017

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Hilton Surfers Paradise Residences. Within steps you'll find Cavill Avenue and Surfers Paradise Beach within a 10-minute stroll. Highlights at this family-friendly hotel include 3 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

LCD TVs with cable channels are featured in all 215 rooms, and you can enjoy washers/dryers, balconies, and iPod docks. 24-hour room service is available and kitchens come with refrigerators, microwaves, and stovetops, so in-room dining is easy. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Sofa beds, dining areas, and sitting areas are also available.

A day of pampering at eforea SPA AT HILTON can include massages and body wraps along with access to the sauna. The restaurant, Catch Restaurant, is open for breakfast and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy access to 8 spa tubs along with an indoor swimming pool and a health club. Business travelers can take advantage of a conference centre, meeting rooms, and a business centre. Additionally, you'll find a sauna, WiFi in public areas, and a kids' swimming pool. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 30-minute drive of this 5-star Surfers Paradise hotel, attractions include Sea World and Warner Bros. Movie World.

Two Bedroom Deluxe Ocean View Residence

Bed Count 1 King Bed Maximum Occupancy 6 Max
$269 per night

One Bedroom Residence

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Residence Weekly Service

Bed Count 1 King Bed Maximum Occupancy 6 Max

Three Bedroom Deluxe Ocean View Residence

Bed Count 1 King Bed Maximum Occupancy 6 Max

Four Bedroom Deluxe Residence

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 4 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 8 Max

Hilton Surfers Paradise Residences ratings based on 1,291 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
2 out of 5

Disappointed

It was my family's second time staying here and to say that this time was underwhelming is an understatement. Last time we stayed it was outstanding but this time was far from it. It started with our check in. I couldn't even complain to someone else as the person checking us in was the Duty Manager and I found him to be very rude and not helpful. We booked through Expedia and because we did and there was a slight error in the booking I was made to feel like we were unwanted. It was an easy fix but the manager found it his job not to help us because we booked through a third party. I'm sure they still got paid. We then had breakfast on our first morning and my wife found some grub or something that looked like it had hair growing out of it. I disclosed this to staff and they just took it from me and walked away. No apology or anything. I hope this doesn't just fall on deaf ears as it would be a shame. Even the didgital concierge didn't want to know about us once We mentioned the third party

Posted by , from Shellharbour, NSW on 17 Oct 2017

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5 out of 5

Hotel was close to all the faclities i needed

Pros: It was central to everything
The restaurant was fabulas as was the staff. Overall it was a great stay.

Posted by on 15 Oct 2017

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5 out of 5

Great Location

Great location and clean rooms. But the room had a peculiar smell

Posted by , from noosa on 15 Oct 2017

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4 out of 5

Good location. Very noisy.

Comfortable but a bit noisy at night. Expected of this location I suppose. Right in the heart of Surfers and above about 5 nightclubs and the Main Street. We had a two bedroom ocean view apartment with 3 kids. Two had to sleep in the same double bed and the eldest in the lounge room on a pull out sofa. Would have preferred singles but that wasn't an option. Buffet breakfast package was awesome. Kids and adults loved the huge selection of options. Overall a good place to stay for the $$ we paid.

Posted by , from Gippsland on 3 Oct 2017

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4 out of 5
Had an awesome time the room was fantastic and the location was perfect. I would highly recommend it to anyone who wants a weekend escape down the coast with beaches just meters away.

Posted by on 17 Sep 2017

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5 out of 5

Fantastic view, awesome facilities

Pros: The pools were lovely. Restaurant has a great menu . Staff very helpful and friendly. The room was fantastic 2 bedroom and 2 bathroom and full kitchen
Location: Shops , restaurants and beach all close to the hotel.
Beautiful place to stay . The room had a beautiful view . Very close to the beach and the pools were fantastic. Our room had a great kitchen .

Posted by on 13 Sep 2017

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4 out of 5

Great stay

Great place to stay. Very central. Comfortable beds. Perfect size apartment. Perfect escape for a birthday weekend. Two things that could be improved- 1) lifts by reception 2) clear signage in the car park for the elevators to reception.

Posted by , from brisbane on 11 Sep 2017

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1 out of 5

Mucked around

Paid $550 for a premium room and was disappointed to see a massive building blocking our 'ocean view'. Had to pay extra to change to another ocean view room without the mega building in the way. Check in isn't until 3pm and there aren't really any facilities to put your bags and go to the pool. With three kids in tow, it was embarrassing to lug all our bags to the pool for two hours. There is also an $8 delivery charge every time you order room service and there was no mini bar in our room.

Posted by , from Brisbane on 4 Sep 2017

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4 out of 5

Lost property

We lost a white Tshirt on the first day at the indoor pool. We told the breakfast Taiwanese waitress, but she took all the detail and try to report for us even it is not her duty. However, when we went to Reception checking if it's found but reception staffs were friendly but not very helpful. We had 2 bedroom apartment ocean view, the view every nice but room size is much smaller than told on the website. The room is comfort but the sofa are so dirty with stain, and we need to put towel on the top for sitting

Posted by , from sydney NSW on 31 Aug 2017

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2 out of 5

Ordinary with insects

Heaps of cockroaches in the room Don't really like these sorts of creatures around quite dirty

Posted by , from wellington on 22 Jul 2017

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About the Hilton Surfers Paradise Residences

Location 6 Orchid Avenue, Surfers Paradise, QLD 4217

Property Features

Hilton Surfers Paradise Residences offers its guests a full-service spa, 3 the outdoor swimming pools, and 8 hot tubs along with an indoor pool and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Business amenities include A business centre, a limo/town car service, and meeting rooms. A kid's pool, a sauna, and a rooftop terrace are also featured at the luxury Hilton Surfers Paradise Residences. A round-trip airport shuttle (available during limited hours) is available for a fee. Parking is available for a fee. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star Surfers Paradise hotel.

  • 215 guestrooms or units
  • 2 buildings
  • 2 bars or lounges
  • 5 conference rooms
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (22.8 km / 14.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Surfers Paradise Residences offers 215 forms of air-conditioned accommodation with iPod docking stations and washers/dryers. Rooms open to balconies. This accommodation offers separate sitting areas and includes sofa beds. Beds feature premium bedding. A pillow menu is available. LCD televisions come with Cable channels, DVD players and pay-per-view films. Accommodation at this 5-star hotel has kitchens with full-sized refrigerators/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Surfers Paradise's hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • iPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Films for purchase
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Catch Restaurant – This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.

The Food Store – This cafe only serves light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

3 the outdoor swimming pools and 8 hot tubs are on site along with an indoor pool. In addition to a kid's pool, other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Spa Services

Eforea SPA AT HILTON has 7 treatment rooms, including rooms for couples. Services include massages, facials, body wraps and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available during limited hours. Contact the property in advance for details.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39 per person (approximately)
  • Fee for in-room wireless Internet: AUD 29 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 29 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 29 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 29 per 24-hour period (rates may vary)
  • Self parking fee: AUD 20 per night (in/out privileges)
  • Valet parking fee: AUD 40 per night (in/out privileges)
  • Early check-in fee: AUD 150
  • Late check-out fee: AUD 150
  • Rollaway bed fee: AUD 60 per night
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Surfers Paradise Residences Hotel
  • Hilton Residences Hotel
  • Hilton Surfers Paradise Residences
  • Hilton Residences
  • Hilton Surfers Paradise Hotel & Residences Gold Coast
  • Hilton Surfers Paradise Hotel And Residences

You should know

  • Hilton Surfers Paradise Residences offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.