4.4 out of 5

"The staff was extremely friendly and was trying to make our stay as comfortable as possible. The apartment was just the right size for a family with e ... " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Hilton Surfers Paradise Residences. Within steps you'll find popular attractions like Cavill Avenue and Timezone. Highlights at this family-friendly hotel include 3 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

LCD TVs with cable channels are featured in all 215 rooms, and you can enjoy washers/dryers, 3 multiple bathrooms, and balconies. 24-hour room service is available and kitchens come with fridges, microwaves, and hobs, so in-room dining is easy. Premium linens invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and free toiletries. Sofa beds, dining areas, and sitting areas are also available. Weekly housekeeping is available.

A day of pampering at eforea SPA AT HILTON can include massages and body wraps along with access to the sauna. The restaurant, Catch Restaurant, is open for breakfast and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the indoor swimming pool, health club, spa tub, and sauna. A conference centre and limo/town car service are among the business amenities offered. Additionally, you'll find WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions near this 5-star Surfers Paradise hotel include Chevron Renaissance and Surfers Paradise Beach.

One Bedroom Residence

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$276 per night

Four Bedroom Deluxe Residence

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 4 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 8 Max

Two Bedroom Deluxe Ocean View Residence

Bed Count 1 King Bed Maximum Occupancy 6 Max

Two Bedroom Residence Weekly Service

Bed Count 1 King Bed Maximum Occupancy 6 Max

Three Bedroom Deluxe Ocean View Residence

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hilton Surfers Paradise Residences ratings based on 1,017 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Surfers Paradise Residences

Everyone (618) Couples (84) Students (1) Family (313) Other (1)
5 out of 5
Gorgeous hotel! Loved it!! Amazing!! In every way.

Posted by on 26 Jan. 2019

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4 out of 5
We came a bit early and our room wasn’t ready so that was fine. Went back to check in at 3pm, room still not ready. 20 minutes later, still not ready so they ended up putting us in another room. That was about the only negative, everything else was great, location, facilities, etc.

Posted by on 25 Jan. 2019

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5 out of 5
Nice hotel close to every thing highly recommended

Posted by on 25 Jan. 2019

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5 out of 5
Staff are vary friendly hotel clean and swimming pool l clean keep up the good work

Posted by on 25 Jan. 2019

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2 out of 5
We stayed at the Hilton for a week and the whole time didn’t have wifi in our apartment, called the reception so many times to try and fix it and every time they had an excuse or they hang up the phone! There wifi would only work in the lobby and was extremely bad. I was hoping to do work on my laptop while I was away with family however due to not have a wifi didn’t get any of that done! Honestly the do that so you couldn’t watch any Netflix or movies so they can charge you almost $20 to watch something on their tvs . We also had to wait 20 minuets at times to use a lift and apparently there is no goods lift and all the cleaners and other maintenance staff use the same lifts as visitors so very long wait every time! Very disappointed and won’t be staying there again.

Posted by on 12 Jan. 2019

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3 out of 5
Hotel is in a great position. Overcrowding in the elevator was a daily problem. Waiting for elevator for over 2-3 minutes was an issue especially with young kids.

Posted by on 10 Jan. 2019

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4 out of 5
Everything was great except for the lifts. Every trip up and down to and from the room is a nightmare, especially during check out time. Prepare to wait up to 20 minutes just to get down to ground from your room. Same around 6pm when everyone's arriving back from their day out and people trying to head out to dinner at the same time. Impossible to get a quick run up and down.

Posted by on 10 Jan. 2019

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4 out of 5
had a very enjoyable stay and it was close to perfect except for 2 things that let it down. 1. the air con in our room was not working adequately and 2. The lifts! so slow!!! so frustrating, esp at checkout, we waited for at least 10mins for the lift to come.

Posted by on 8 Jan. 2019

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4 out of 5

Posted by on 7 Jan. 2019

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5 out of 5
Had a level 53 penthouse, absolutely beautiful room and amazing views

Posted by on 29 Dec. 2018

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Comment from Hotel Management

7 Jan. 2019 by Fiona

Thanks Anon for your feedback and we're so glad you had a great stay.

About the Hilton Surfers Paradise Residences

Location 6 Orchid Avenue, Surfers Paradise, QLD 4217

Property Features

Hilton Surfers Paradise Residences offers its guests a full-service spa, 3 the outdoor swimming pools, an indoor pool, and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. A kid's pool, a hot tub, and a sauna are also featured at the luxury Hilton Surfers Paradise Residences. Limited parking is available for a fee and is offered on a first-come, first-served basis. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star Surfers Paradise hotel.

  • 215 guestrooms or units
  • 2 buildings
  • 2 bars or lounges
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Surfers Paradise Residences offers 215 forms of air-conditioned accommodation with washers/dryers and a safe. Rooms open to balconies. This accommodation has separate sitting areas and is furnished with double sofa beds. Beds feature premium bedding. LCD televisions come with cable channels and pay-per-view films. Accommodation at this 5-star hotel has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and a hairdryer. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • 3 bathrooms
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Deep soaking tub
  • Pull-out sofa bed
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Films for purchase
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11 AM.

Catch Restaurant – This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.

The Food Store – This Cafe only serves light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night (for stays between 1 January and 31 December)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39 for adults and AUD 19.50 for children (approximately)
  • Fee for in-room wireless Internet: AUD 19 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 19 per 24-hour period (rates may vary)
  • Self-parking fee: AUD 20 per night (in/out privileges)
  • Valet parking fee: AUD 40 per night (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Surfers Paradise Residences Hotel
  • Hilton Residences Hotel
  • Hilton Surfers Paradise Residences
  • Hilton Residences
  • Hilton Surfers Paradise Hotel & Residences Gold Coast
  • Hilton Surfers Paradise Hotel And Residences

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.