4.4 out of 5

"Overall great hotel to stay. Nice staff , comfortable room but room cleanliness can be improve. " More

By a verified traveller on Sat 16 Jun 2018

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Hilton Surfers Paradise Residences. Within steps you'll find Cavill Avenue and Surfers Paradise Beach within a 15-minute stroll. Highlights at this family-friendly hotel include 3 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

LCD TVs with cable channels are featured in all 215 rooms, and you can enjoy washers/dryers, balconies, and iPod docks. 24-hour room service is available and kitchens come with fridges, microwaves, and stovetops, so in-room dining is easy. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Sofa beds, dining areas, and sitting areas are also available.

A day of pampering at eforea SPA AT HILTON can include massages and body wraps along with access to the sauna. The restaurant, Catch Restaurant, is open for breakfast and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy access to 8 spa tubs along with an indoor swimming pool and a health club. Business travelers can take advantage of a conference centre, meeting rooms, and a business centre. Additionally, you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Buffet breakfast is available between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Within a 30-minute drive of this 5-star Surfers Paradise hotel, attractions include Sea World and Warner Bros. Movie World.

Hilton Surfers Paradise Residences ratings based on 989 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
3 out of 5
The hotel was very old and outdated. Stains on the furniture, chunks out of the paint in the wall - needs a freshen up! The dryer didn’t work. The parking was expensive. The hotel was expensive. School holidays, GC marathon, and Logies - not the best time to stay but absolutely was not worth $900 for two night including parking. Even their buffet breaky wasn’t amazing. It was an average overall experience but with an extraordinary price tag. Had I have paid $300 for the two nights then I’d be marking it excellent cause that’s all it was worth.

Posted by , from brisbane on 1 Jul 2018

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5 out of 5

Nice hotel close to beach

Overall great hotel to stay. Nice staff , comfortable room but room cleanliness can be improve.

Posted by on 16 Jun 2018

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Comment from Hotel Management

19 Jun 2018 by Fiona

Thank you for your feedback. In particular thank you for the recognition of our wonderful team.

5 out of 5
Great stay & friendly staff, my only feedback is reference the balcony furniture, the set was very old & the table had a lot of wobble (to the point where a drink fell off)

Posted by on 11 Jun 2018

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Comment from Hotel Management

19 Jun 2018 by Fiona

Hi There, Thanks for your feedback and for giving us a perfect score. I'll have the engineering team check on the balcony set. WE hope to welcome you back again and thank you for the recognition of our wonderful team.

4 out of 5
Perfect location! Beautiful view from the room and balcony. Staff were lovely which created check in and check out to be a pleasurable experience. Parking was easy and a reasonable price.

Posted by , from Sunshine coast on 28 May 2018

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Comment from Hotel Management

7 Jun 2018 by Fiona

Hi Erika, Thanks for your lovely review and I'm very grateful for your recognition of our wonderful team. We hope to see you again soon.

5 out of 5
The stay was comfortable and very pleasant. Especially the staff at the Catch restaurant were exceptional - Johnny & Ann The food was excellent our family and the guest we invited were delighted with the menu, the ambiance, and the service.

Posted by , from Surfers Paradise on 21 May 2018

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Comment from Hotel Management

7 Jun 2018 by Fiona

Thanks Samantha for your lovely review. I've shared your feedback with Johnny and Ann and they are delighted to receive the recognition. We hope to welcome you back soon!

5 out of 5
Had a great weekend, Staff Friendly always a great place to stay

Posted by on 20 May 2018

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Comment from Hotel Management

8 Jun 2018 by Fiona

Thanks for the wonderful feedback and appreciation of our team!

3 out of 5

Expensive

Close to facilities however expensive hotel overall average . Lifts were a problems as we have to wait long time. Facilities within hotel were disappointing pool was small and crowded. Expensive breakfast 40 per person For average quality food. Overall we would not recommend this hotel for the price we paid.

Posted by on 28 Apr 2018

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5 out of 5

Amazing hospitality

We always feel welcomed by the staff and they make our stay simply amazing. Views from our rooms are breathtaking and lthe ocation make getting around so easy.

Posted by , from Caroline Springs, Victoria on 17 Mar 2018

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4 out of 5
Great hotel but air conditioning was not working in our room or level which made for an unpleasant stay unfortunately. Other wise was fantastic

Posted by on 5 Mar 2018

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5 out of 5

Great Location

The hotel is well located with easy access and our apt was clean, quiet, well equipped and had great views.

Posted by , from Sydney on 27 Feb 2018

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About the Hilton Surfers Paradise Residences

Location 6 Orchid Avenue, Surfers Paradise, QLD 4217

Property Features

Hilton Surfers Paradise Residences offers its guests a full-service spa, 3 the outdoor swimming pools, and 8 hot tubs along with an indoor pool and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include A business centre, a limo/town car service, and meeting rooms. A kid's pool, a sauna, and a rooftop terrace are also featured at the luxury Hilton Surfers Paradise Residences. Parking is available for a fee. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star Surfers Paradise hotel.

  • 215 guestrooms or units
  • 2 buildings
  • 2 bars or lounges
  • 5 conference rooms
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (31.7 km / 19.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Surfers Paradise Residences offers 215 forms of air-conditioned accommodation with iPod docking stations and washers/dryers. Rooms open to balconies. This accommodation offers separate sitting areas and includes sofa beds. Beds feature premium bedding. A pillow menu is available. LCD televisions come with cable channels, DVD players and pay-per-view films. Accommodation at this 5-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Surfers Paradise's hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • iPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Films for purchase
  • DVD player
  • Fridge (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast from 6:30 AM to 10:30 AM.

Catch Restaurant – This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.

The Food Store – This cafe only serves light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

3 the outdoor swimming pools and 8 hot tubs are on site along with an indoor pool. In addition to a kid's pool, other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby

Spa Services

Eforea SPA AT HILTON has 7 treatment rooms, including rooms for couples. Services include massages, facials, body wraps and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

Airport shuttle service is available during limited hours. Contact the property in advance for details.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD100 per night (for stays between 1 January and 31 December)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD39 per person (approximately)
  • Fee for in-room wireless Internet: AUD 19 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 19 per 24-hour period (rates may vary)
  • Self-parking fee: AUD20 per night (in/out privileges)
  • Valet parking fee: AUD40 per night (in/out privileges)
  • Rollaway bed fee: AUD60 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Surfers Paradise Residences Hotel
  • Hilton Residences Hotel
  • Hilton Surfers Paradise Residences
  • Hilton Residences
  • Hilton Surfers Paradise Hotel & Residences Gold Coast
  • Hilton Surfers Paradise Hotel And Residences

You should know

  • Hilton Surfers Paradise Residences offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.