4.4 out of 5

"Staff were very unhelpful but the hotel was sufficient. " More

By a verified traveller on Mon 15 Jan 2018

Enter dates to see availability

Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Hilton Surfers Paradise Residences. Within steps you'll find Cavill Avenue and Surfers Paradise Beach within a 10-minute stroll. Highlights at this family-friendly hotel include 3 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

LCD TVs with cable channels are featured in all 215 rooms, and you can enjoy washers/dryers, balconies, and iPod docks. 24-hour room service is available and kitchens come with refrigerators, microwaves, and stovetops, so in-room dining is easy. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Sofa beds, dining areas, and sitting areas are also available.

A day of pampering at eforea SPA AT HILTON can include massages and body wraps along with access to the sauna. The restaurant, Catch Restaurant, is open for breakfast and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy access to 8 spa tubs along with an indoor swimming pool and a health club. Business travelers can take advantage of a conference centre, meeting rooms, and a business centre. Additionally, you'll find a sauna, WiFi in public areas, and a kids' swimming pool. Buffet breakfast is available between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Within a 30-minute drive of this 5-star Surfers Paradise hotel, attractions include Sea World and Warner Bros. Movie World.

One Bedroom Residence

Bed Count 1 King Bed Maximum Occupancy 3 Max
$247 per night

Two Bedroom Residence Weekly Service

Bed Count 1 King Bed Maximum Occupancy 6 Max

Two Bedroom Deluxe Ocean View Residence

Bed Count 1 King Bed Maximum Occupancy 6 Max

Three Bedroom Deluxe Ocean View Residence

Bed Count 1 King Bed Maximum Occupancy 6 Max

Four Bedroom Deluxe Residence

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 4 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 8 Max

Hilton Surfers Paradise Residences ratings based on 993 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Great location, slow lifts

Had to wait 5 minutes for a lift almost every time. Great room though and an excellent location.

Posted by , from Canberra on 14 Jan 2018

Was this review helpful to you?
3 out of 5

Its the little things

Pros: It was very modern and elegant to look at.
Cons: The little things like a clean chlorinated pool, no hair in food, TV's that didn't take half an hour to change movies and an air con that works proper
Hi I havve stayed in lots of Hilton Hotels and this one does not really live up to the name, Air Con was mediocre at best, TV was a continual frustration just to get it to change channels, the pool could have been much cleaner and hair was found in all our breakfasts. It meant the second days breakfast was skipped. Other than those things everything else was nice but its the little things done well which is why I use Hilton Hotels, just not this one.

Posted by , from Noosa on 12 Jan 2018

Was this review helpful to you?
3 out of 5

Rooms too small, aircon noisy

Pros: Position of it
Cons: Fix the lifts, aircon
Location: Central to shopping, transport etc
The lounge area was too small for 5 of us. We were in a 2 bedroom apartment. The air conditioning was noisy and the te,p was hard to control. The lifts had up to 15 min wait , we’re very small and majority of times due to packed lifts you had to wait for the next one. The apartments were right where you want to be close to everything but the room size and lift issues made it unappealing for us

Posted by , from sydney on 10 Jan 2018

Was this review helpful to you?
5 out of 5
Great staff, very central location. Would definitely recommend staying here.

Posted by on 7 Jan 2018

Was this review helpful to you?
4 out of 5

Loved staying here

Nice & friendly staff , we loved staying here. Just that Hotel staff seemed overwhelmed at the number of guests. Lifts took very long & room service was slow, other than that just perfect !

Posted by on 6 Jan 2018

Was this review helpful to you?
4 out of 5
Great place to stay on the heart 💓 of Cavill Ave.

Posted by on 29 Dec 2017

Was this review helpful to you?
5 out of 5

Fantastic place to stay

Pros: We loved the view, we were on a high level sea views were amazing, staff were very nice, and it was so close to everything, staff were great
Cons: Can’t think of anything that needs to be improved,
Location: Location was great, close to everything,
Well firstly I would like to say Chris Spielmann the gentleman that checked us in, was amazing, this holiday was for our grandson, but unfortunately before we left for our holiday our grandson got badly sunburnt on the top of his feet, and when we arrived hs feet had swollen a lot, and he was having difficulty walking, Chris Spielmann went and found some cream for us to use, so nice of him, we couldn’t go to the theme parks for the first 3 days, I took our grandson to the hospital there, where they bandaged both his feet, so we weren’t able to go anywhere, Then I spoke with Chris Spielmann and he actually rang dreamworld and organised for us to pick up at wheelchair at guest services when we arrived at dreamworld, Thank You sooooo much Chris, you really made a little boy smile, You made our trip really good

Posted by , from Adelaide sa on 19 Dec 2017

Was this review helpful to you?
5 out of 5

Great hotel close to everything

Pros: The tram and bus stations are just a munute awat from the hotel
The tram and bus stations are just a munute awat from the hotel, get a Go card will save you lots and so easy to get around.

Posted by , from New Zealand on 17 Dec 2017

Was this review helpful to you?
4 out of 5

Great Location

Great location close to beach and all amenities. Clean and tidy, great views on the higher levels, staff very helpful. We travelled with 2 adults and 6 kids which accommodated us all perfectly.

Posted by , from Dalby Qld on 14 Dec 2017

Was this review helpful to you?
4 out of 5

Well located

Pros: Location ,facilities and staff were all top-quality
Cons: The lift service was inadequate. The bedding in our room was very poor quality – either worn out or excessively soft and lacking back support
Location: Very well located in the heart of Surfers Paradise.
Overall good. The prestige nature of the hotel was let down somewhat by apparent design flaws in the building. The lift service was inadequate causing large waiting times on many occasions. The garbage disposal arrangements were surprising. One doesn't expect to see a large plastic garbage bin in the lift area of a five-star hotel nor for that matter, a large plastic towel tub in the same area apparently position to cover water damaged carpet.

Posted by , from New South Wales on 11 Dec 2017

Was this review helpful to you?

About the Hilton Surfers Paradise Residences

Location 6 Orchid Avenue, Surfers Paradise, QLD 4217

Property Features

Hilton Surfers Paradise Residences offers its guests a full-service spa, 3 the outdoor swimming pools, and 8 hot tubs along with an indoor pool and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Business amenities include A business centre, a limo/town car service, and meeting rooms. A kid's pool, a sauna, and a rooftop terrace are also featured at the luxury Hilton Surfers Paradise Residences. Parking is available for a fee. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star Surfers Paradise hotel.

  • 215 guestrooms or units
  • 2 buildings
  • 2 bars or lounges
  • 5 conference rooms
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (22.8 km / 14.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Surfers Paradise Residences offers 215 forms of air-conditioned accommodation with iPod docking stations and washers/dryers. Rooms open to balconies. This accommodation offers separate sitting areas and includes sofa beds. Beds feature premium bedding. A pillow menu is available. LCD televisions come with Cable channels, DVD players and pay-per-view films. Accommodation at this 5-star hotel has kitchens with full-sized refrigerators/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Surfers Paradise's hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • iPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Films for purchase
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast from 6:30 AM to 10:30 AM.

Catch Restaurant – This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.

The Food Store – This cafe only serves light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

3 the outdoor swimming pools and 8 hot tubs are on site along with an indoor pool. In addition to a kid's pool, other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Spa Services

Eforea SPA AT HILTON has 7 treatment rooms, including rooms for couples. Services include massages, facials, body wraps and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available during limited hours. Contact the property in advance for details.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD100 per night (for stays between 1 January and 31 December)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD39 per person (approximately)
  • Fee for in-room wireless Internet: AUD 29 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 29 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD $14.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD $14.95 per 24-hour period (rates may vary)
  • Self-parking fee: AUD20 per night (in/out privileges)
  • Valet parking fee: AUD40 per night (in/out privileges)
  • Rollaway bed fee: AUD60 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Surfers Paradise Residences Hotel
  • Hilton Residences Hotel
  • Hilton Surfers Paradise Residences
  • Hilton Residences
  • Hilton Surfers Paradise Hotel & Residences Gold Coast
  • Hilton Surfers Paradise Hotel And Residences

You should know

  • Hilton Surfers Paradise Residences offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.