"Large spacious apartment. A bit older style with everything you need including aircon and Foxtel. The pool and spa pool were great. Close to Pacific F ... " More

By a verified traveller on Fri 05 Jan 2018

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Hotel Description

A family-friendly stay in Mermaid Beach awaits you at Diamond Cove Resort. Within a 20-minute stroll, you'll find popular places like Pacific Fair Shopping Centre and Kurrawa Beach. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a TV with cable channels, along with free WiFi, a furnished balcony or patio and a DVD player. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. A Select Comfort bed, in-room childcare and free weekday newspapers are also available. Weekly housekeeping is available.

Enjoy the spa tub, kids' swimming pool and pool loungers. Additionally, you'll find free WiFi in public areas and spa services. There's also free self parking, along with the convenience of a theme park shuttle.

Within a 30-minute walk of this 3.5-star Mermaid Beach property, attractions include The Star Gold Coast and Gold Coast Convention and Exhibition Centre.

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$237 per night

Standard Apartment, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Standard Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Diamond Cove Resort ratings based on 15 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Diamond Cove Resort

Everyone (14) Family (1)
5 out of 5
It was quite and peaceful and clean. It was set in peaceful surroundings

Posted by on 17 Mar. 2019

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5 out of 5
Great location and lovely unit, pool area relaxing

Posted by on 10 Mar. 2019

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4 out of 5

Posted by on 22 Feb. 2019

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1 out of 5

Posted by on 3 Oct. 2018

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3 out of 5

Not Clean

Pros: Location
Cons: Hire a cleaner!
We stayed here for our holiday for 9 days. The location to the central part of the Gold Coast and Pacific Fair was ideal. Has a large pool and spa, which was great. Our room was large, 2 bedrooms, with ensuite, laundry and kitchen. The cleanliness was most disappointing, found the tv remote under a lounge cushion, which apart from the remote, had a toothbrush, chips and lollipop sticks under there too! The glass sliding doors were covered in hand prints, smudges and other slimey things, the balcony had 6 discarded cigarette butts there on the floor. We bought our own cleaning products and cleaned the place on the first morning, including air freshener. The crockery and cutlery also needed to be washed before use. The towels and bed linen were clean however.

Posted by , from Newcastle NSW on 6 Jan. 2018

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Comment from Hotel Management

31 Dec. 2018 by Brad

Hi Troy, Once again we are sorry for the unpleasant experience you'd had while you were trying to create a wonderful memory for the New Year celebration . Diamond Cove Resort is now under new management and yes, we have hired an excellent cleaner to make sure the townhouses and apartments are serviced and cleaned to an excellent standard. Please do contact us next time you are in Gold Coast, we will definitely make it enjoyable for your stay. Our sincere apologies, Diamond Cove Resort

4 out of 5

Large Apartment with aircon

Large spacious apartment. A bit older style with everything you need including aircon and Foxtel. The pool and spa pool were great. Close to Pacific Fair shops. Across highway from beach but close enough to walk to surf patrol beach each day.

Posted by on 5 Jan. 2018

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2 out of 5
Have stayed here before and had a great time. However this time room was dirty, toilet leaking, no hot water. Only there for one night. Staff were very apologetic next morning but that didn't change the state of the room.

Posted by on 22 Oct. 2017

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2 out of 5

Disappointed Stay

The bed was absolutely awful. No free Wi-Fi as advertised. Kitchen sink filthy. Only goid thing I can say about experience was the bathroom was ok. So pleased I was only there for one night. I was in room 46. Never again!!

Posted by , from Coffs Harbour on 12 Oct. 2017

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1 out of 5

Way overpriced!

This place was dreadful. The unit needed a HUGE clean. The carpets were absolutely filthy and the dust was so bad. My son has not had any problems with his Asthma for a very long time but after staying there was off school for three days as he didn't recover from being in such a dusty environment. The bed linen was appalling. One light blanket per bed which we found in the cupboard was not enough for Winter and I'm not sure the last time they were washed. The "quilt cover" was literally a single piece of material! The pool area is advertised to close at 9:30 yet at 10:30pm there were still people down there making a lot of noise. We were unable to use the tv at all during our stay as the remote was broken and the tv was unable to be turned on without it. I contacted a staff member during our stay and didn't receive a response. I emailed afterwards and once again did not receive a response. They did not provide what I paid for. Do not waste your money.

Posted by , from Coffs Harbour on 18 Aug. 2017

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4 out of 5

Close to pacific fair

Amazing pool. Staff were very helpful. Good for tge price.

Posted by on 22 Feb. 2017

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Property Features

Diamond Cove Resort offers its guests an outdoor pool, a spa tub, and a kid's pool. WiFi is free in public spaces. Spa services, tour or ticket assistance, and a BBQ are also featured at the family-friendly Diamond Cove Resort. Self parking is free.

  • 18 guestrooms or units
  • 3 levels
  • 11 buildings
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (17.4 km / 10.8 mi)
  • Train station: Varsity Lakes Station (9.7 km / 6.1 mi)
  • Property shuttles: Theme park shuttle and casino shuttle
  • Parking: Free self parking

Room Amenities

Diamond Cove Resort offers 18 forms of air-conditioned accommodation with washers/dryers and DVD players. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Select Comfort mattresses. Televisions come with premium cable channels. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Separate bedroom
  • Select Comfort beds
  • Television
  • Cable channels
  • Premium channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

This hotel's reception is open daily from 8:30 AM to 5 PM on weekdays and from 9 AM to midday on weekends. Guests planning to arrive outside of these hours must contact this property in advance for check-in instructions regarding access code and key retrieval procedure. Please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 25.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No lifts
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 60.00 (subject to availability)
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Diamond Cove Resort Mermaid Beach
  • Diamond Cove Mermaid Beach

You should know

  • Registered guests are the only ones allowed to be in guestrooms.