Skip to main content
Beginning of main content
3.8 out of 5

"Food and facilities were exceptional. Staff were friendly, but were lazy and poorly trained. The group I was with were constantly wrongly charged, too ... " More

By a verified traveller on Sat 15 Feb 2020

Enter dates to see availability

Hotel Description

A family-friendly stay in Fraser Island awaits you at Mercure Kingfisher Bay Resort Fraser Island. You'll be 0.6 km (0.4 mi) from Great Sandy Strait and 0.8 km (0.5 mi) from Lake McKenzie. Highlights at this beachfront hotel include 3 restaurants, an outdoor swimming pool, and a beach bar.

All 152 rooms feature LCD TVs with cable channels, and you can enjoy balconies, WiFi, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. In-room massages, hair dryers, and phones are also available.

A day of pampering can include massages, facials, and mani/pedis. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite outdoor tennis court and pool loungers. Plus you'll find WiFi in public areas and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 4-star Fraser Island hotel include Central Station and Eurong Beach.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$209* Per night/room 10 Jul. - 11 Jul.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mercure Kingfisher Bay Resort Fraser Island ratings based on 38 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Kingfisher Bay Resort Fraser Island

Everyone (25) Couples (7) Family (3)
2 out of 5
Love the location and jetty was upset with false advertising with a spa in each room and found out only the villas have a spa list is endless off faulty service sand and wood restaurant has a one good chef and if he is no on its terrible food same with the bar booked here hoping to relax .. ended up getting out asap we hated the place and service when checking out i was charged for 400 in extras that we had to get removed and was just mistakes such as double booking of ferry to Harvey bay double booking for dinner (same date )

Posted by , from Sunshine Coast Qld on 23 Jun. 2020

Was this review helpful to you?
Comment from Hotel Management

25 Jun. 2020 by Manager

Dear Tom, Thank you for taking the time to post a review. I am pleased to hear that our location impressed and would like to extend my apologies for the aspects of your time with us that did not. I confirm we do have hotel spa rooms available and I am sorry for any confusion around this. I would also like to ensure you we take guest service and satisfaction very seriously and I have addressed your comments with our Food and Beverage Manager and Reservations Managers to review, identify what went wrong and provide retraining accordingly. On behalf of the team, all the very best with your future travels. Kind Regards, David Hay, General Manager.

3 out of 5
Food and facilities were exceptional. Staff were friendly, but were lazy and poorly trained. The group I was with were constantly wrongly charged, took us for ever to get service and when we did it would take 20 minutes for a drink to be bought out.

Posted by , from Melbourne on 15 Feb. 2020

Was this review helpful to you?
Comment from Hotel Management

19 Feb. 2020 by Manager

Dear Cody, Thank you for taking the time to post. I am pleased to hear you enjoyed your dining and the resort facilities. Please extend my sincerest apologies for the issues with the groups charges. We pride ourselves on exceptional levels of guest service and satisfaction and I am very sorry to hear we let you down. I will be addressing this with our Management team to provide retraining accordingly. On behalf of us all, we sincerely hope we are able to welcome you back one day and overall turn this experience around. Kind Regards, David Hay,GM.

5 out of 5

Posted by on 24 Jan. 2020

Was this review helpful to you?
4 out of 5

Posted by on 24 Jan. 2020

Was this review helpful to you?
3 out of 5
Room smelt mouldy. Average rooms. Breakfast was quite pricey and reservations email regarding requests was never responded to although I emailed several times. We were also charged a ferry fee by mistake and had to have it corrected. Good location, ok amenities but could do with a renovation.

Posted by on 20 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

21 Jan. 2020 by Manager

Thank you for taking the time to post a review. Unfortunately due to the anonymous nature of your post I am unable to locate your booking to investigate this further, however please accept my apologies for the areas that let you down. I have shared your comments with our reservations and front office teams. I am also pleased to announce renovations and upgrades to the property are currently underway and I do hope we are able to welcome you back to see the changes and overall turn this experience around one day soon. On behalf of us all, all the very best. Kind Regards, David Hay, GM.

3 out of 5
Although some parts of the resort had been refurbished, a very budget refurb had been completed. The room was tidy and presentable. Some staff were great, others somewhat slow. It would be nice to have one swimming pool dedicated to being child free as staying during school holidays was very noisy and not relaxing to swim. Meals were ok. Seabelle serving up the best quality food - the other restaurants were disappointingly pub style at best. The sunset bar was a highlight although service was very slow. Some daily updated information regarding driving tracks would have been very helpful.

Posted by , from Sunshine Coast on 13 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

17 Jan. 2020 by Manager

Dear SunshineCoast, Thank you for taking the time to post and share you experience. I am pleased to hear that there were aspects of your time you enjoyed and extend my apologies for the areas that let you down. Feedback such as yours is invaluable to ensuring continuous improvement and I appreciate your feedback. On behalf of us all, all the best with your future travels. Kind Regards, David Hay, GM.

2 out of 5
Unfortunately the hotel rooms come with only a kettle, no microwave or toaster. This combined with the overpriced hotel restaurants makes out for a very expensive holiday!!

Posted by on 6 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

9 Jan. 2020 by Manager

I am sorry to hear this let you down and appreciate your constructive feedback.On behalf of us all, all the very best with your future travels. Kind Regards, David Hay, GM.

3 out of 5
The resort is in touch with nature and the surroundings.

Posted by on 4 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

9 Jan. 2020 by Manager

I am very pleased to hear you enjoyed your time with us and the tranquil surrounds. On behalf of us all, we very much hope to welcome you back in the not too distant future.Kind Regards, David Hay, GM.

4 out of 5

Posted by on 18 Nov. 2019

Was this review helpful to you?
4 out of 5
Need better food options. The two restaurants in the hotel were expensive and the local sand bar was not very clean/pleasant

Posted by on 28 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

1 Oct. 2019 by Manager

Thank you for taking the time to post and for sharing your constructive feedback, please accept my apologies that your dining failed to impress. From the rating, I am however pleased that overall you enjoyed your time with us, will be sure to share your feedback with the team and hope we are able to welcome you back again one day soon. Kind Regards, David Hay, GM.

About the Mercure Kingfisher Bay Resort Fraser Island

Location Fraser Island, Fraser Island, QLD 4655

Property Features

Mercure Kingfisher Bay Resort Fraser Island offers its guests an outdoor tennis court and an outdoor pool. There are 3 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite business center. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Mercure Kingfisher Bay Resort Fraser Island. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. For a fee, parking is available. This 4-star Fraser Island hotel is smoke free.

  • 152 guestrooms or units
  • 3 dining venues
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Outdoor tennis court
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Hervey Bay, QLD (HVB) (26.6 km / 16.5 mi)
  • Property shuttles: Airport shuttle and ferry terminal shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Kingfisher Bay Resort Fraser Island offers 152 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include shower/tub combinations. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • In-room dining
  • HD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service is available.

Spa Services

  • Manicures and pedicures
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests will be booked on the 3:30 PM ferry from River Heads on their arrival date (surcharge apply, payable on check-in). Alternative departure times from River Heads are 9 AM, 12:30 PM, and 6:45 PM. Guests preferring one of these times can arrive at River Heads reception 40 minutes prior to departure. 4WD vehicle ferry transfers surcharges vary, and pre-booking is required.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 25.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 25 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15.00 (for 2 hours, rates may vary)
  • Fee for wireless Internet in public areas: AUD 15.00 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 23.00 per person (roundtrip)
  • Airport shuttle fee per child: AUD 23.00 (roundtrip), (from 4 to 14 years old)
  • Self parking fee: AUD 20 per night
  • Crib (infant bed) fee: AUD 25.0 per stay
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Kingfisher Bay
  • Mercure Kingfisher Bay Resort
  • Mercure Kingfisher Bay Resort Fraser Island
  • Mercure Kingfisher Bay Fraser Island
  • Mercure Kingfisher Fraser
  • Mercure Kingfisher Bay Resort Fraser Island Hotel
  • Mercure Kingfisher Bay Resort Fraser Island Fraser Island
  • Mercure Kingfisher Bay Resort Fraser Island Hotel Fraser Island

You should know

  • To get to the property, guests need to transfer by boat. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation.
  • Mercure Kingfisher Bay Resort Fraser Island offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

url importing http://www.wotif.com/Fraser-Island-Hotels-Mercure-Kingfisher-Bay-Resort-Fraser-Island.h973909-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Fraser-Island-Hotels-Mercure-Kingfisher-Bay-Resort-Fraser-Island.h973909-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Fraser-Island-Hotels-Mercure-Kingfisher-Bay-Resort-Fraser-Island.h973909-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.