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3.8 out of 5

"Fantastic location to a special place The Food At Sand and Wood was excellent also the staff were very helpful and friendly . The Spa in the room di ... " More

By a verified traveller on Thu 24 Dec 2020

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Hotel Description

A family-friendly stay in Fraser Island awaits you at Mercure Kingfisher Bay Resort Fraser Island. You'll be 0.6 km (0.4 mi) from Great Sandy Strait and 0.8 km (0.5 mi) from Lake McKenzie. Highlights at this beachfront hotel include 3 restaurants, 3 outdoor swimming pools, and free self parking.

All 152 rooms feature LCD TVs with cable channels, and you can enjoy balconies, WiFi, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Hair dryers, phones, and irons/ironing boards are also available.

A day of pampering can include massages, facials, and mani/pedis. At the hotel's own beach bar or bar/lounge, you can enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite outdoor tennis court and pool loungers. Plus you'll find WiFi in public areas and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of an airport shuttle.

Sights within a 10-minute drive of this 4-star Fraser Island hotel include Eurong Beach and Seventy-Five Mile Beach.

Superior Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mercure Kingfisher Bay Resort Fraser Island ratings based on 44 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Kingfisher Bay Resort Fraser Island

Everyone (28) Couples (8) Family (4)
5 out of 5
Fantastic location to a special place The Food At Sand and Wood was excellent also the staff were very helpful and friendly . The Spa in the room didn’t work and the jets looked dirty /old .The mini bar fridge was very noisey and got extremely hot in the cuboard .

Posted by , from Jindabyne on 24 Dec. 2020

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Comment from Hotel Management

30 Dec. 2020 by Manager

Dear Wendy, Thank you for taking the time to post with the highest rating. I am so pleased to hear your dining offerings, the location and our staff impressed. Please accept my apologies for the issues experienced, I will ensure the room, spa and fridge is inspected to resolve the points raised accordingly. On behalf of us all, we very much hope to welcome you back again one day. Kind Regards, David Hay, General Manager.

5 out of 5
Loved the wildlife visits outside our balcony goannas bandicoots and beautiful birds. Easy short walk to beach from our room. Took a trip around the island with Emily our guide who was amazing and the sites were breathtaking. Great fishing and resort lovely. My only critism would be the way breakfast is served in 'sand and wood' restaurant. Their way of serving an assisted buffet is to slow and could be organised much better. Overall the best time was had have already booked for nxt year.

Posted by , from Queensland on 4 Nov. 2020

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Comment from Hotel Management

13 Nov. 2020 by Manager

Dear Neet, Thank you for taking the time to post with the highest rating. I am so pleased you enjoyed your time with us and you enjoyed your visits from the locals. I will be sure to share your kind words with Emily and also really appreciate your constructive feedback. I look forward to welcoming back next year and all the best. Kind Regards, David Hay, General Manager.

4 out of 5
Nothing .. it was beautiful staff fantastic very helpful..

Posted by on 30 Oct. 2020

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Comment from Hotel Management

2 Nov. 2020 by Manager

Thank you for taking the time to post. Our staff strive for exceptional levels of service and satisfaction and I am so pleased to hear we impressed. On behalf of us all, we hope to see you back on island again one day soon. Kind Regards, David Hay, General Manager.

1 out of 5

Posted by on 22 Oct. 2020

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Comment from Hotel Management

26 Oct. 2020 by Manager

Thank you for taking the time to post. Unfortunately due the anonymous nature of your post I am unable to address the rating left. Guest service and satisfaction is of the highest importance to us. Please get in touch directly should you wish to discuss this further. Kind Regards, David Hay, General Manager.

5 out of 5
Splendid place, but could not seem to control the airconditioner

Posted by on 11 Oct. 2020

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Comment from Hotel Management

14 Oct. 2020 by Manager

I am so pleased to hear that you enjoyed your time with us and appreciate you taking the time to post. On behalf of us all, all the very best with your future travels. Kind Regards, David Hay, GM.

4 out of 5

Posted by on 2 Sep. 2020

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2 out of 5
Love the location and jetty was upset with false advertising with a spa in each room and found out only the villas have a spa list is endless off faulty service sand and wood restaurant has a one good chef and if he is no on its terrible food same with the bar booked here hoping to relax .. ended up getting out asap we hated the place and service when checking out i was charged for 400 in extras that we had to get removed and was just mistakes such as double booking of ferry to Harvey bay double booking for dinner (same date )

Posted by , from Sunshine Coast Qld on 23 Jun. 2020

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Comment from Hotel Management

25 Jun. 2020 by Manager

Dear Tom, Thank you for taking the time to post a review. I am pleased to hear that our location impressed and would like to extend my apologies for the aspects of your time with us that did not. I confirm we do have hotel spa rooms available and I am sorry for any confusion around this. I would also like to ensure you we take guest service and satisfaction very seriously and I have addressed your comments with our Food and Beverage Manager and Reservations Managers to review, identify what went wrong and provide retraining accordingly. On behalf of the team, all the very best with your future travels. Kind Regards, David Hay, General Manager.

3 out of 5
Food and facilities were exceptional. Staff were friendly, but were lazy and poorly trained. The group I was with were constantly wrongly charged, took us for ever to get service and when we did it would take 20 minutes for a drink to be bought out.

Posted by , from Melbourne on 15 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Manager

Dear Cody, Thank you for taking the time to post. I am pleased to hear you enjoyed your dining and the resort facilities. Please extend my sincerest apologies for the issues with the groups charges. We pride ourselves on exceptional levels of guest service and satisfaction and I am very sorry to hear we let you down. I will be addressing this with our Management team to provide retraining accordingly. On behalf of us all, we sincerely hope we are able to welcome you back one day and overall turn this experience around. Kind Regards, David Hay,GM.

5 out of 5

Posted by on 24 Jan. 2020

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4 out of 5

Posted by on 24 Jan. 2020

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About the Mercure Kingfisher Bay Resort Fraser Island

Location Fraser Island, Fraser Island, QLD 4655

Property Features

Mercure Kingfisher Bay Resort Fraser Island offers its guests 3 outdoor swimming pools and an outdoor tennis court. There are 3 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite business center. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Mercure Kingfisher Bay Resort Fraser Island. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. Free self parking is available. This 4-star Fraser Island hotel is smoke free.

  • 152 guestrooms or units
  • 3 dining venues
  • Bar on the beach
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Outdoor tennis court
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Hervey Bay, QLD (HVB) (26.2 km / 16.3 mi)
  • Property shuttles: Airport shuttle and ferry terminal shuttle
  • Parking: Free self parking

Room Amenities

Mercure Kingfisher Bay Resort Fraser Island offers 152 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include shower/tub combinations. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony
  • In-room dining
  • HD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service is available.

Spa Services

  • Facial treatments
  • Manicures and pedicures
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 7:00 PM. If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests will be booked on the 3:30 PM ferry from River Heads on their arrival date (surcharge apply, payable on check-in). Alternative departure times from River Heads are 9 AM, 12:30 PM, and 6:45 PM. Guests preferring one of these times can arrive at River Heads reception 40 minutes prior to departure. 4WD vehicle ferry transfers surcharges vary, and pre-booking is required.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

The front desk at this property is open daily from 7:00 AM - 7:00 PM.
Guests arriving after 7:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 25.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 25 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15.00 (for 2 hours, rates may vary)
  • Fee for wireless Internet in public areas: AUD 15.00 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 23.00 per person (roundtrip)
  • Airport shuttle fee per child: AUD 23.00 (roundtrip), (from 4 to 14 years old)
  • Crib (infant bed) fee: AUD 25.0 per stay
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Kingfisher Bay
  • Mercure Kingfisher Bay Resort
  • Mercure Kingfisher Bay Resort Fraser Island
  • Mercure Kingfisher Bay Fraser Island
  • Mercure Kingfisher Fraser
  • Mercure Kingfisher Bay Resort Fraser Island Hotel
  • Mercure Kingfisher Bay Resort Fraser Island Fraser Island
  • Mercure Kingfisher Bay Resort Fraser Island Hotel Fraser Island

You should know

  • To get to the property, guests need to transfer by boat. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation.
  • Mercure Kingfisher Bay Resort Fraser Island offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.