All 152 rooms feature LCD TVs with cable channels, and you can enjoy balconies, WiFi, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Hair dryers, phones, and irons/ironing boards are also available.
A day of pampering can include massages, facials, and mani/pedis. At the hotel's own beach bar or bar/lounge, you can enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite outdoor tennis court and pool loungers. Plus you'll find WiFi in public areas and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of an airport shuttle.
Sights within a 10-minute drive of this 4-star Fraser Island hotel include Eurong Beach and Seventy-Five Mile Beach.
30 Dec. 2020 by Manager
Dear Wendy, Thank you for taking the time to post with the highest rating. I am so pleased to hear your dining offerings, the location and our staff impressed. Please accept my apologies for the issues experienced, I will ensure the room, spa and fridge is inspected to resolve the points raised accordingly. On behalf of us all, we very much hope to welcome you back again one day. Kind Regards, David Hay, General Manager.
13 Nov. 2020 by Manager
Dear Neet, Thank you for taking the time to post with the highest rating. I am so pleased you enjoyed your time with us and you enjoyed your visits from the locals. I will be sure to share your kind words with Emily and also really appreciate your constructive feedback. I look forward to welcoming back next year and all the best. Kind Regards, David Hay, General Manager.
2 Nov. 2020 by Manager
Thank you for taking the time to post. Our staff strive for exceptional levels of service and satisfaction and I am so pleased to hear we impressed. On behalf of us all, we hope to see you back on island again one day soon. Kind Regards, David Hay, General Manager.
26 Oct. 2020 by Manager
Thank you for taking the time to post. Unfortunately due the anonymous nature of your post I am unable to address the rating left. Guest service and satisfaction is of the highest importance to us. Please get in touch directly should you wish to discuss this further. Kind Regards, David Hay, General Manager.
14 Oct. 2020 by Manager
I am so pleased to hear that you enjoyed your time with us and appreciate you taking the time to post. On behalf of us all, all the very best with your future travels. Kind Regards, David Hay, GM.
25 Jun. 2020 by Manager
Dear Tom, Thank you for taking the time to post a review. I am pleased to hear that our location impressed and would like to extend my apologies for the aspects of your time with us that did not. I confirm we do have hotel spa rooms available and I am sorry for any confusion around this. I would also like to ensure you we take guest service and satisfaction very seriously and I have addressed your comments with our Food and Beverage Manager and Reservations Managers to review, identify what went wrong and provide retraining accordingly. On behalf of the team, all the very best with your future travels. Kind Regards, David Hay, General Manager.
19 Feb. 2020 by Manager
Dear Cody, Thank you for taking the time to post. I am pleased to hear you enjoyed your dining and the resort facilities. Please extend my sincerest apologies for the issues with the groups charges. We pride ourselves on exceptional levels of guest service and satisfaction and I am very sorry to hear we let you down. I will be addressing this with our Management team to provide retraining accordingly. On behalf of us all, we sincerely hope we are able to welcome you back one day and overall turn this experience around. Kind Regards, David Hay,GM.
Mercure Kingfisher Bay Resort Fraser Island offers its guests 3 outdoor swimming pools and an outdoor tennis court. There are 3 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite business center. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Mercure Kingfisher Bay Resort Fraser Island. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. Free self parking is available. This 4-star Fraser Island hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Mercure Kingfisher Bay Resort Fraser Island offers 152 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include shower/tub combinations. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.
Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Room service is available.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 7:00 PM. If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests will be booked on the 3:30 PM ferry from River Heads on their arrival date (surcharge apply, payable on check-in). Alternative departure times from River Heads are 9 AM, 12:30 PM, and 6:45 PM. Guests preferring one of these times can arrive at River Heads reception 40 minutes prior to departure. 4WD vehicle ferry transfers surcharges vary, and pre-booking is required.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
The front desk at this property is open daily from 7:00 AM - 7:00 PM.
Guests arriving after 7:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.