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4.0 out of 5

"Unfortunately there was no thought put into design when building/fitting out the Therese Apartments. The outside light shines straight into the bathr ... " More

By a verified traveller on Wed 07 Apr 2021

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Hotel Description

At Emerald Western Gateway Motel you'll be within just a 15-minute stroll of Emerald Hospital and Central Highlands Visitor Information Centre. Highlights at this motel include a restaurant, and in-room kitchens and free WiFi.

You can enjoy TVs, coffee/tea makers, and ceiling fans, featured in all 108 rooms. In-room dining is convenient with amenities like kitchens and room service. Refrigerators, hair dryers, and desks are also available. Limited housekeeping is available.

The motel's own lounge bar is a nice place to enjoy a drink. Business travelers can take advantage of conference space and a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. On weekday mornings cooked-to-order breakfast is served between 5:30 AM and 11:00 AM. There's also the convenience of free self parking.

Places within a 15-minute walk of this 3.5-star Emerald motel include Emerald Golf Club and Wally McKenzie House.

Superior Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$143* Per night/room 9 Aug. - 10 Aug.

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Emerald Western Gateway Motel ratings based on 15 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Emerald Western Gateway Motel

Everyone (7) Couples (6) Family (5)
3 out of 5
Unfortunately there was no thought put into design when building/fitting out the Therese Apartments. The outside light shines straight into the bathroom shower through a huge panel of frosted glass above the shower which in itself is okay, but you have to close the bathroom door as it shines (like daylight) onto the bed. The air conditioning unit is also right over the bed. The bed is really firm & the linen is aged. The bin had not been emptied prior to my stay & was extremely smelly. The Wifi was hard to connect to (had to stand on verandah to get reception) but did work in room once I was connected. I thought a nice cuppa prior to bed to find I had to ask in reception for milk (not offered at check-in. The only positive was the breakfasts at The Gateway. The meals were excellent quality/quantity, coffee fabulous & service great. However on the first morning I did have a live cockroach on my table. In all I wouldn’t recommend staying here.

Posted by on 7 Apr. 2021

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4 out of 5
Great location, shops very close by. Quiet. The shower head was the only issue.

Posted by on 11 Jul. 2020

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5 out of 5
Great location and service and lovely rooms. Will definitely stay again.

Posted by , from Clermont on 23 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Warmest Regards Phillipa

Thank you for your positive feedback. We greatly appreciate it and look forward to your return :).

4 out of 5
Met our needs for an overnight stay as we travelled through the area. Room was comfortable, restaurant is very good.

Posted by on 7 Dec. 2019

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4 out of 5
Central to everything friendly service at check in.

Posted by on 20 Nov. 2019

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4 out of 5
Nice as usual. Nice and convenient location. Nice food and staff

Posted by on 19 Jul. 2017

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4 out of 5
This is one of the best places we have stayed in and staff especially young Annabelle,who went out of her way to help us out.Thank you

Posted by on 7 Jan. 2017

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4 out of 5

Modern hotel room

Great host. Quiet area with ample parking. Modern, clean and tidy hotel close to local shops, cinema and restaurants.

Posted by , from K on 6 Sep. 2016

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4 out of 5

Retro Apartments Good for a weekend away

Pros: Quiet and comfortable
Retro apartments at the Emerald Western Gateway was a good decision. Nice and quiet, plenty of room, clean and tidy.

Posted by , from Mackay on 12 Aug. 2015

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3 out of 5

Check the location

I chose the hotel due to location in town, only to find out on arrival there are two section to the motel. The one I booked was a few km away from the main one where the reception and bfast room is.

Posted by on 4 Aug. 2015

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About the Emerald Western Gateway Motel

Location 12 Theresa Street, Emerald, QLD 4720

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. The business-friendly Emerald Western Gateway Motel also features concierge services, laundry facilities, and dry cleaning/laundry services. Self parking is free. This 3.5-star Emerald motel is smoke free.

  • 108 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Emerald, QLD (EMD) (7.1 km / 4.4 mi)
  • Train station: Emerald Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Emerald Western Gateway Motel offers 108 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3.5-star motel have kitchens with full-sized refrigerators/freezers. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • In-room dining (limited hours)
  • Television
  • Refrigerator (full size)
  • Coffee maker
  • Shower
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 5:30 AM and 11:00 AM.

Onsite venue - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 1 PM
  • Check-in time ends at 9:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5.90 and AUD 21.9 for adults, AUD 5.90 and AUD 5.90 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Western Gateway Motel
  • Western Gateway Motel
  • Emerald Western Gateway
  • Emerald Gateway Motel Emerald
  • Emerald Western Gateway Motel Motel
  • Emerald Western Gateway Motel Emerald
  • Emerald Western Gateway Motel Motel Emerald

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.