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4.5 out of 5

"Upon check-in and after completing my details, I was handed my key and "instructed" to get my milk from the fridge in reception. Check in staff were ... " More

By a verified traveller on Mon 08 Aug 2016

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Hotel Description

Emerald Gardens Motel & Apartments places you steps from Emerald Hospital and within a 10-minute stroll of Emerald Racecourse. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

All 58 rooms feature free WiFi, flat-screen TVs, and coffee/tea makers. Microwaves and room service make in-room dining convenient.

At the motel's own lounge bar, you can stop for a drink. Added amenities include free WiFi in public areas and laundry facilities. Each morning full breakfast is available.

Places within a 30-minute walk of this 4-star Emerald motel include Central Highlands Visitor Information Centre and Wally McKenzie House.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$144* Per night/room 5 Jul. - 6 Jul.

Unserviced Studio Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family/Disabled Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Unserviced Apartment 2Q & 1KS

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Unserviced Apartment 1Q & 3 KS

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Unserviced Apartment 2D & 2KS

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Emerald Gardens Motel & Apartments ratings based on 37 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Emerald Gardens Motel & Apartments

Everyone (21) Couples (9) Family (7)
4 out of 5

Posted by on 19 May 2021

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4 out of 5

Posted by on 7 Oct. 2020

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2 out of 5
The bathroom flooded due to the shower door not being sealed properly. The cost of a motel room was the same as an apartment with a better room

Posted by on 21 Jun. 2019

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Comment from Hotel Management

30 Jun. 2019 by Emerald Gardens

Sorry about your experience, will contact the plumbers regarding this matter.

3 out of 5

Only ok.

Pros: Everything was just ok.
Cons: Please try not to make people feel as though they should be grateful for you allowing them to stay. Step up the calibre to the price.
Location: Close to cinema
Upon check-in and after completing my details, I was handed my key and "instructed" to get my milk from the fridge in reception. Check in staff were ok, not unfriendly but not particularly welcoming. The room itself was ok. Not what I would expect for the price paid. Tired looking furnishings and the unpleasant smell of hiding all else with commercial cleaning disinfectant. One tube of shower gel, presumably to be used in the spa bath. All other toiletries were contained in a wall mounted dispenser. Upon returning to my room at the end of the day, I was quite keen for an amber refreshment and sadly discovered no mini bar. Once again, surprised this was the case considering price paid. I recalled the "milk fridge" in reception had other beverages so I ventured across the carpark. I mentioned to the female property representative that I was surprised that there was no mini bar in the room. Her words were, "Oh no. We don't do mini bar, thank god!". I was welcome to purchase drinks from the fridge in reception. My room service was from the in-house Indian restaurant. Once again, it was ok - just. First world problems, I know. For the price paid I definitely expected better. All in all, the experience was ok. Would I stay again, unfortunately not.

Posted by , from Moranbah on 8 Aug. 2016

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4 out of 5

Great facilities for the family

Pros: Space and the quiet location
The serviced apartments provide great facilities to allow self catering which is great for the family.

Posted by on 11 Jul. 2016

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5 out of 5

Weekend escape

Always enjoy my stay here. Great location for walking to dinner and drinks. Always clean and comfortable

Posted by on 18 Feb. 2016

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5 out of 5

Clean, Comfortable and Modern

Spacious modern rooms, helpful and friendly staff, very good restaurant, comfortable, very well priced.

Posted by , from Brisbane on 2 Aug. 2015

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5 out of 5
We stayed over the Queens Birthday long weekend and would highly recommend Emerald Gardens to anyone heading to Emerald. I must say the whole community were very welcoming and we had a pleasant stay.

Posted by , from Townsville on 9 Jun. 2015

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Comment from Hotel Management

18 Jun. 2015 by Maria

Thank you

4 out of 5

Good, modern

On edge of town ready for Gregory Development Road, good Indian restaurant

Posted by on 5 Jun. 2015

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Comment from Hotel Management

18 Jun. 2015 by Maria

Thankyou

1 out of 5

Un Importance for the guest.

We arrived and had to wait for 2 hour's before any one would be there to open up. The facilities where good. When having a shower the bathroom would get wet. The staff where more worried about their social life. The lights would only go off if you pulled the key out of its holder.

Posted by , from Rockhampton on 26 May 2015

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Comment from Hotel Management

18 Jun. 2015 by Maria

We are sorry but our office is closed in the afternoons on the weekend. When booking it does state the office hours. We also call and let people know that we sometime have to close the office for a little long over the week ends. As for the light all motel light switch off. There are switches by the beds and on the entrance walls.

About the Emerald Gardens Motel & Apartments

Location 2 Harris Street, Emerald, QLD 4720

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, barbecue grills, and a garden are also featured at Emerald Gardens Motel & Apartments. Self parking is free. This 4-star Emerald motel is smoke free.

  • 58 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Self-service laundry
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Emerald, QLD (EMD) (7.6 km / 4.7 mi)
  • Train station: Emerald Station (1.9 km / 1.2 mi)
  • Parking: Free self parking

Room Amenities

Emerald Gardens Motel & Apartments offers 58 air-conditioned accommodations with ceiling fans. Flat-screen televisions are featured in guestrooms. This Emerald motel provides complimentary wireless Internet access. Microwaves and coffee/tea makers are provided.

  • In-room dining (limited hours)
  • Flat-screen television
  • Microwave
  • Coffee maker
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Emerald Gardens Motel & Apartments has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
The front desk hours vary at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Additional reception hours are Saturday, Sunday, and holidays 8:30 AM to noon and 3-7 PM.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
The hours at this property's front desk vary. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Gardens Motel Apartments
  • Gardens Motel Apartments
  • Emerald Gardens & Apartments
  • Emerald Gardens Motel & Apartments Motel
  • Emerald Gardens Motel & Apartments Emerald
  • Emerald Gardens Motel & Apartments Motel Emerald
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.