Skip to main content
Beginning of main content
4.5 out of 5

"The hotel seemed to be quite empty, so staff were very attentive and helpful. Very quiet location, and a bit of distance from Dubai Mall, but taxis c ... " More

By a verified traveller on Wed 03 Jul 2019

Enter dates to see availability

Hotel Description

A luxury stay in Dubai awaits you at Carlton Palace Hotel. You'll be 2.3 km (1.4 mi) from City Centre Deira and 2.7 km (1.7 mi) from Gold Souk. Highlights at this family-friendly hotel include 3 restaurants, an outdoor swimming pool, and a nightclub.

You can enjoy TVs with satellite channels, and all 212 rooms feature living rooms, in-room childcare, and free newspapers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches include bathrobes, slippers, and designer toiletries. Additionally, in-room massages, safes, and hair dryers are available.

The coffee shop, Al Shindagah, is open for breakfast, lunch, and dinner. Al Sharq is the hotel's own bar. Enjoy the health club, sauna, kids' swimming pool, and pool loungers. A conference center, a business center, and limo/town car service are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of a free shopping center shuttle.

Within a 30-minute walk of this 5-star Deira hotel, attractions include Al Ghurair Centre and Naif Souq.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$72* Per night/room 8 Dec. - 9 Dec.

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Single Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Carlton Palace Hotel ratings based on 19 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Carlton Palace Hotel

Everyone (8) Couples (9) Family (2)
5 out of 5
The hotel seemed to be quite empty, so staff were very attentive and helpful. Very quiet location, and a bit of distance from Dubai Mall, but taxis cheap, and Metro station 650m away.Great breakfast, and Executive Club Room excellent.

Posted by , from Brisbane on 3 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

4 Jul. 2019 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

2 out of 5

Old and not rated correctly

This hotel is not five start It’s really 3/4 star

Posted by , from sydney australia on 7 Mar. 2018

Was this review helpful to you?
Comment from Hotel Management

10 Mar. 2018 by Hosni Abdelhadi

Dear Valued Guest, Thank you for your feedback. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality standards. Sincerely, Hosni Abdelhadi, Group Managing Director,

5 out of 5

Fantastic hotel in Dubai

Pros: Everything
Cons: More coffee sachets in the room
Location: All the wonderful things Dubai has to offer:
What a find. This hotel exceeded our expectations. Efficient friendly service. Clean wonderful rooms and a fabulous roof top bar and pool. Close to the Gold Souk and Arbras. We thouroughly enjoyed our stay.

Posted by , from Australia on 31 Jan. 2018

Was this review helpful to you?
Comment from Hotel Management

31 Jan. 2018 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

4 out of 5

Posted by , from Australia - VIC - Melbourne on 22 Dec. 2014

Was this review helpful to you?
5 out of 5
Pros: The service and staff. Very helpful on how to get around Dubai
Service: Outstanding;

Posted by , from Australia - NSW - Sydney on 2 Nov. 2014

Was this review helpful to you?
4 out of 5
Pros: Staff
Cons: Room basic
Location: Close to everything
Facilities: Basic; Value: Affordable; Service: Flawless; Cleanliness: Pleasant;

Posted by , from Australia - QLD - Gold Coast on 9 Oct. 2014

Was this review helpful to you?
5 out of 5
Pros: Very comfortable large room good beds
Facilities: Good; Value: Great deal; Service: Go the extra mile, Helpful staff;

Posted by , from Australia - VIC - Melbourne on 8 May 2014

Was this review helpful to you?
5 out of 5
Pros: Location and staff.
Cons: Did not stay long enough!

Posted by , from Australia - QLD - Brisbane on 5 May 2014

Was this review helpful to you?
5 out of 5
Pros: The rooftop swimming pool
Location: Tranquil, Close to everything
Facilities: Distinctive; Value: Affordable; Service: Respectful, Courteous; Cleanliness: Spotless;

Posted by , from Australia - VIC - Melbourne on 25 Feb. 2014

Was this review helpful to you?
5 out of 5
Pros: Service was charming and responsive.
Cons: We booked twin room and were given a king room. Extra bed was promptly provided.
Location: Close to everything
Value: Affordable; Service: Attentive and charming; Used hotel transport. I loved that they quickly provided water bottles when they overheard my 5 year old say he was thirsty.

Posted by , from Australia - VIC - Melbourne on 31 Dec. 2013

Was this review helpful to you?

About the Carlton Palace Hotel

Location Al Maktoum Street, Dubai,

Property Features

Carlton Palace Hotel offers its guests an outdoor pool, a children's pool, a health club, and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a business center and limo/town car service. A nightclub, spa services, and tour/ticket assistance are also featured at the luxury Carlton Palace Hotel. An airport shuttle (available 24 hours) is available for a fee. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 212 guestrooms or units
  • 11 levels
  • 3 dining venues
  • Built in 1997
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Dubai Intl. Airport (DXB) (6.1 km / 3.8 mi)
  • Metro station: Al Rigga Station (0.7 km / 0.4 mi)
  • Property shuttles: Free shopping center shuttle; airport shuttle
  • Parking: Free valet parking

Room Amenities

Carlton Palace Hotel offers 212 accommodations with minibars and safes. Accommodations offer separate living rooms. Televisions come with satellite channels. Bathrooms include bathtubs, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Living room
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Bathtub
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Al Shindagah - This coffee shop serves breakfast, lunch, and dinner. Open 24 hours.

Al Diwan - This restaurant specializes in Middle Eastern cuisine and serves dinner only.

Sketch - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

Al Sharq - Onsite bar.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 2

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at noon

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Carlton Palace Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 77 for adults and AED 35 for children (approximately)
  • Airport shuttle fee: AED 105 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Metropolitan
  • Dubai Metropolitan Palace
  • Metropolitan Dubai
  • Metropolitan Dubai Palace
  • Metropolitan Palace
  • Metropolitan Palace Dubai
  • Metropolitan Palace Hotel
  • Metropolitan Palace Hotel Dubai
  • Palace Dubai
  • Hotel Metropolitan Palace
  • Metropolitan Palace Dubai Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel
  • Carlton Palace Dubai
  • Carlton Palace
  • Carlton Palace Hotel Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel Hotel Dubai

You should know

  • Carlton Palace Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
url importing http://www.wotif.com/Dubai-Hotels-Carlton-Palace-Hotel.h83995-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Dubai-Hotels-Carlton-Palace-Hotel.h83995-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Dubai-Hotels-Carlton-Palace-Hotel.h83995-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.