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4.6 out of 5

"The hotel seemed to be quite empty, so staff were very attentive and helpful. Very quiet location, and a bit of distance from Dubai Mall, but taxis c ... " More

By a verified traveller on Wed 03 Jul 2019

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Hotel Description

A luxury stay in Dubai awaits you at Carlton Palace Hotel. Within just a 15-minute stroll, you'll find Al Ghurair Centre and Deira Clocktower. Highlights at this family-friendly hotel include 3 restaurants, an outdoor swimming pool, and a nightclub.

The coffee shop, Al Shindagah, is open for breakfast, lunch, and dinner. Al Sharq is the hotel's own bar. Enjoy the gym, sauna, kids' swimming pool, and pool loungers. Business travelers can take advantage of meeting rooms, a conference center, and a business center. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of a free shopping center shuttle.

Attractions within a 10-minute drive of this 5-star Deira hotel include Gold Souk and Dubai World Trade Centre.

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Single Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Carlton Palace Hotel ratings based on 17 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Carlton Palace Hotel

Everyone (8) Couples (7) Family (2)
5 out of 5
The hotel seemed to be quite empty, so staff were very attentive and helpful. Very quiet location, and a bit of distance from Dubai Mall, but taxis cheap, and Metro station 650m away.Great breakfast, and Executive Club Room excellent.

Posted by , from Brisbane on 3 Jul. 2019

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Comment from Hotel Management

4 Jul. 2019 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

2 out of 5

Old and not rated correctly

This hotel is not five start It’s really 3/4 star

Posted by , from sydney australia on 7 Mar. 2018

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Comment from Hotel Management

10 Mar. 2018 by Hosni Abdelhadi

Dear Valued Guest, Thank you for your feedback. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality standards. Sincerely, Hosni Abdelhadi, Group Managing Director,

5 out of 5

Fantastic hotel in Dubai

Pros: Everything
Cons: More coffee sachets in the room
Location: All the wonderful things Dubai has to offer:
What a find. This hotel exceeded our expectations. Efficient friendly service. Clean wonderful rooms and a fabulous roof top bar and pool. Close to the Gold Souk and Arbras. We thouroughly enjoyed our stay.

Posted by , from Australia on 31 Jan. 2018

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Comment from Hotel Management

31 Jan. 2018 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

4 out of 5

Posted by , from Australia - VIC - Melbourne on 22 Dec. 2014

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5 out of 5
Pros: The service and staff. Very helpful on how to get around Dubai
Service: Outstanding;

Posted by , from Australia - NSW - Sydney on 2 Nov. 2014

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4 out of 5
Pros: Staff
Cons: Room basic
Location: Close to everything
Facilities: Basic; Value: Affordable; Service: Flawless; Cleanliness: Pleasant;

Posted by , from Australia - QLD - Gold Coast on 9 Oct. 2014

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5 out of 5
Pros: Very comfortable large room good beds
Facilities: Good; Value: Great deal; Service: Go the extra mile, Helpful staff;

Posted by , from Australia - VIC - Melbourne on 8 May 2014

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5 out of 5
Pros: Location and staff.
Cons: Did not stay long enough!

Posted by , from Australia - QLD - Brisbane on 5 May 2014

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5 out of 5
Pros: The rooftop swimming pool
Location: Tranquil, Close to everything
Facilities: Distinctive; Value: Affordable; Service: Respectful, Courteous; Cleanliness: Spotless;

Posted by , from Australia - VIC - Melbourne on 25 Feb. 2014

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5 out of 5
Pros: Service was charming and responsive.
Cons: We booked twin room and were given a king room. Extra bed was promptly provided.
Location: Close to everything
Value: Affordable; Service: Attentive and charming; Used hotel transport. I loved that they quickly provided water bottles when they overheard my 5 year old say he was thirsty.

Posted by , from Australia - VIC - Melbourne on 31 Dec. 2013

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About the Carlton Palace Hotel

Location Al Maktoum Street, Dubai,

Property Features

Carlton Palace Hotel offers its guests a children's pool, an outdoor pool, a health club, and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center, meeting rooms, and limo/town car service are available. A nightclub, spa services, and tour/ticket assistance are also featured at the luxury Carlton Palace Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 212 guestrooms or units
  • 11 levels
  • 3 dining venues
  • Meeting rooms
  • Built in 1997
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Separate living room
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Al Rigga Station (0.7 km / 0.4 mi)
  • Property shuttles: Free shopping center shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Carlton Palace Hotel offers 212 accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include bathtubs, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Bathtub
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Al Shindagah - This coffee shop serves breakfast, lunch, and dinner. Open 24 hours.

Al Diwan - This restaurant specializes in Middle Eastern cuisine and serves dinner only.

Sketch - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

Al Sharq - Onsite bar.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 2
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at noon

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Carlton Palace Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Carlton Palace Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

  • No cots (infant beds) available
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 5
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 77 for adults and AED 35 for children
  • Airport shuttle fee: AED 105 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Metropolitan
  • Dubai Metropolitan Palace
  • Metropolitan Dubai
  • Metropolitan Dubai Palace
  • Metropolitan Palace
  • Metropolitan Palace Dubai
  • Metropolitan Palace Hotel
  • Metropolitan Palace Hotel Dubai
  • Palace Dubai
  • Hotel Metropolitan Palace
  • Metropolitan Palace Dubai Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel
  • Carlton Palace Dubai
  • Carlton Palace
  • Carlton Palace Hotel Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel Hotel Dubai

You should know

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.