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3.7 out of 5

"Beautiful pool. Comfortable and clean rooms good sized smaller hotel. Only minor gripe was getting pool side beverage and not always cleanup. Would no ... " More

By a verified traveller on Wed 03 Aug 2016

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Hotel Description

Mercure Hoi An puts you in the heart of Hoi An, steps from Riverside Hoi An and within a 10-minute stroll of Ba Le Market. Highlights at this hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

A day of pampering can include massages and body scrubs along with aromatherapy and mani/pedis. For a drink, you can stop by the hotel's own poolside bar. Enjoy the steam room and pool loungers. A meeting room and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a snack bar/deli, and free babysitting. Each morning buffet breakfast is available. There's also free valet parking, along with the convenience of a free area shuttle.

In proximity to this 4-star Hoi An City Centre hotel you'll find My Khe Beach.

Junior Suite, Multiple Beds, Poolside

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Mercure Hoi An ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Hoi An

Everyone (3)
4 out of 5

Not far from ancient city but close to restaurants

Beautiful pool. Comfortable and clean rooms good sized smaller hotel. Only minor gripe was getting pool side beverage and not always cleanup. Would not hesitate to stay there again

Posted by , from Australia on 3 Aug. 2016

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Comment from Hotel Management

21 Feb. 2017 by Masa

Dear Roger, Thank you for posting your kind comments. All of our staff are trying to improve our services to welcome you again. Best Regards Masayuki Kobayashi

4 out of 5

Nice hotel but

Nice hotel but bell boy very cheeky keeps harassing me and my girlfriend for a private car to the airport so he can get extra cash Also lied about not having buses in the town to the airport, would not recommend for couples

Posted by on 28 Jul. 2016

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Comment from Hotel Management

21 Feb. 2017 by Masa

Dear Guest, Thank you for sharing your comment with us. I apologize for any uncomfortable behavior by my staff. I will check and take necessary actions. Best Regards Masayuki Kobayashi

3 out of 5

hotel was pleasant and but a little dated.

Pros: The pool
Cons: Staff to be more customer focused, air conditioning in the hotel would be great. The hotel did not have a tour office to book places to go.
Location: Location was great, it was walking distance to a lot of places
The hotel staff were okay, however upon arrival a staff member wanted us to shop at his sister's business and was quite pushy. Is made us uncomfortable. The hotel could have been better equiped if they had air conditioning in the restaurant and bar. Staff also overcharged us for taxi fares, quoting higher prices and asking us to pay them directly in cash and not to the drivers. Staff need to be more customer focused.

Posted by , from melbourne, australia on 23 Aug. 2015

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Property Features

Mercure Hoi An offers its guests an outdoor pool and a steam room. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center and a meeting room. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Mercure Hoi An. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Hoi An hotel.

  • 101 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Built in 2003
  • Deli
  • Childcare (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (free)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free area shuttle and beach shuttle; airport shuttle and train station pick-up
  • Parking: Free valet parking and self parking

Room Amenities

Mercure Hoi An offers 101 air-conditioned accommodations with minibars and laptop-compatible safes. Satellite television is provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Mercure Hoi An has a restaurant serving breakfast, lunch, and dinner.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Outdoor treatment areas
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Mercure Hoi An offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Pets allowed (no fees)
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10 per person (approximately)
  • Airport shuttle fee: USD 30 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hoi Pacific
  • Hoi Pacific Hotel
  • Mercure Hoi Royal Hotel Hoi An
  • Mercure Hoi Royal Hotel
  • Mercure Hoi Royal Hoi An
  • Mercure Hoi Royal
  • Mercure Hoi Hotel Hoi An
  • Mercure Hoi Hotel
  • Mercure Hoi Hoi An
  • Mercure Hoi
  • Mercure Hoi An Royal
  • Mercure Hoi An Hotel
  • Mercure Hoi An Hoi An
  • Mercure Hoi An Hotel Hoi An
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.