4.8 out of 5

"2 bedrooms lake view apartment was stunning, great activities and facilities, but for the price we paid, I would have expected friendlier service and ... " More

By a verified traveller on Sun 12 Feb 2017

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Hotel Description

A luxury stay in Crackenback awaits you at Novotel Lake Crackenback Resort & Spa. You'll be 16.8 km (10.4 mi) from Lake Jindabyne. Highlights at this ski property include a full-service spa, a golf course and a restaurant.

Each apartment features a washer/dryer, a fireplace and a balcony. A kitchen comes equipped with a fridge, a microwave and a dishwasher, and room service is also available. WiFi, wired Internet and satellite TV are also available. Weekly housekeeping is available.

A day of pampering at Spa and Wellness Centre can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the spa tub. The restaurant, Cuisine Restaurant, serves local cuisine and is open for breakfast and dinner. The apartment's own bar/lounge is a nice place to enjoy a drink. Enjoy the 3 outdoor tennis courts, indoor swimming pool and health club plus access to kayaking. Business amenities include conference space and a business centre. Additionally, you'll find a sauna, WiFi in public areas and a coffee shop/café. Each morning buffet breakfast is available. There's also free self parking, along with the convenience of a free ski shuttle.

In the area of this 4.5-star Crackenback property, you'll find Perisher Ski Resort.

Standard Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment

Bed Count 2 Full Beds Maximum Occupancy 4 Max


Bed Count 3 Full Beds Maximum Occupancy 6 Max

Novotel Lake Crackenback Resort & Spa ratings based on 26 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Lake Crackenback Resort & Spa

Everyone (7) Couples (6) Family (13)
4 out of 5

Amazing accommodation average service

2 bedrooms lake view apartment was stunning, great activities and facilities, but for the price we paid, I would have expected friendlier service and phone calls to make bookings at hotel facilities returned.

Posted by on 12 Feb. 2017

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5 out of 5

Location just beautiful

A fantastic place to stay, so much to do and enjoy, and the Cross Tri atmosphere was amazing.

Posted by on 20 Nov. 2016

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5 out of 5

Alpine Awesomeness!

This place is awesome - we were treated like family by the staff! We felt like we were locals and were given all the inside info on where to eat, local rates for hire and deals on tours. Harro's ski hire gave excellent advise and support for us as beginner skiers and helped us make good decisions on whereceas best fir weather and snow each day - even with all our questions we always felt like a valued guest - not a hassle to them at all. Alex at the Larder makes the best coffee in the region - even if you don't stay here - pop in for s coffee here! This holiday was booked for our twenty fifth wedding anniversary - but it will now be our annual holiday spot! excellent work Team Crakenback!

Posted by , from T on 19 Sep. 2015

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5 out of 5

Nice hotel in peaceful location

Peaceful and relaxing. It was amazing to have breakfast on the balcony watching ducks in the lake and sunrise

Posted by , from p on 31 Aug. 2015

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4 out of 5

Great comfortable place to stay

Pros: Comfort and design of the grounds and apartment. Everything you needed was on site.
Cons: Larder dinner was very ordinary
Enjoyed the fireplace and fine dining. Easy travel to the snow fields. Lovely day spa facilities and fun activities to undertake if not going up the mountain. Would love to stay again in summer.

Posted by , from Newcastle on 10 Aug. 2015

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5 out of 5

Posted by , from Australia - NSW - Sydney on 29 Jan. 2015

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5 out of 5
Pros: So many outdoor activities to keep you active. Gorgeous location
Location: Away from it all
Facilities: Distinctive; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless; ski tube close by making it a great place to stay in winter

Posted by on 25 Jan. 2015

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5 out of 5
Pros: Fireplace
Cons: Duck poop
Great family holiday

Posted by , from Australia - ACT - Canberra on 1 Oct. 2014

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5 out of 5
Pros: Cuisine restaurant

Posted by , from Australia - NSW - Sydney on 19 Jun. 2014

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4 out of 5
Pros: Lovely lakeside outlook
Cons: Staff at breakfast - have you had any hospitality training at all?
Location: Tranquil
Facilities: Home away from home; Value: Affordable; Service: Amateur;

Posted by , from Australia - NSW - Regional NSW on 20 May 2014

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About the Novotel Lake Crackenback Resort & Spa

Location 1650 Alpine Way, Crackenback, NSW 2627

Property Features

During the winter, visit for the area's skiing and snow, and then return in warmer months to enjoy a round of golf at the on-site golf course. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. For a free ride to the slopes, hop on the mountain apartment's complimentary ski shuttle. At the end of the day, order après-ski drinks at the apartment's bar. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. This luxury apartment also offers a health club, outdoor tennis courts and a sauna. Self parking is free. This 4.5-star Crackenback apartment is smoke free.

  • 46 guestrooms or units
  • 2 levels
  • 126 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Ski equipment rentals
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Outdoor tennis courts - 3
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge


Free self parking , RV, bus, truck parking , Free parking nearby


  • Airport: Canberra, ACT (CBR-Canberra Intl.)
  • Train station: Ski Tube Bullocks Flat Terminal Station (1.9 km / 1.2 mi)
  • Property shuttles: Free ski shuttle
  • Parking: Free self parking

Room Amenities

Novotel Lake Crackenback Resort & Spa offers 46 forms of air-conditioned accommodation with fireplaces and washers/dryers. Rooms open to balconies. Televisions come with satellite channels. Accommodation at this 4.5-star apartment has kitchens with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Fireplace
  • Washer and dryer
  • Private balcony
  • In-room dining
  • Satellite channels
  • Fridge (full size)
  • Microwave
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (weekly)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Cuisine Restaurant – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Alpine Larder – This family restaurant specialises in local cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

Room service is available.

Spa Services

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Sports massage
  • Massages

Hotel Policies


  • Check-in time ends at 8 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • No cots (infant beds) available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 30 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Lake Crackenback Resort
  • Novotel Lake Crackenback

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.