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3.9 out of 5

"Great location, unit are old and need of renovating. " More

By a verified traveller on Mon 21 Jun 2021

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Hotel Description

At Sandcastles Holiday Apartments you'll be within a 30-minute stroll of Dolphin Marine Magic and Coffs Harbour Marina. Highlights at this beach property include 2 spa tubs, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a flat-screen TV with cable channels, along with free WiFi, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A dining area, a DVD player, and a ceiling fan are also available.

Enjoy the outdoor swimming pool, sauna, kids' swimming pool, and pool loungers. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

With a stay at this 3.5-star Coffs Harbour property, you'll be 2.2 km (1.3 mi) from Coffs Jetty Pier and 2.5 km (1.6 mi) from Diggers Beach.

Two Bedroom Apartment (One Queen & Two Single Beds) - One to two night stay

Bed Count 1 Queen Bed Maximum Occupancy 5 Max
AU$150* Per night/room 11 Aug. - 12 Aug.

One Bedroom Apartment with Balcony - Six or more nights stay

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

One Bedroom Apartment, No Balcony - Six or more nights stay

Bed Count 1 Full Bed Maximum Occupancy 3 Max

One Bedroom Apartment, No Balcony - Three to five night stay

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Two Bedroom Apartment (One Queen & Three Single Beds) - Three to five nights stay

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Two Bedroom Apartment (One Queen & Three Single Beds) - Six or more nights stay

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Sandcastles Holiday Apartments ratings based on 149 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sandcastles Holiday Apartments

Everyone (75) Couples (14) Family (58)
3 out of 5

Posted by on 5 Jul. 2021

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4 out of 5
Great location, unit are old and need of renovating.

Posted by on 21 Jun. 2021

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1 out of 5
Shower was dirty on arrival Had to wait the next morning to have hot water Did contact after hours number for no response with concern over no hot water Lucky we only booked one night!! Won’t be staying here again

Posted by on 20 Jun. 2021

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Comment from Hotel Management

22 Jun. 2021 by Manager

Im very sorry you did not enjoy your stay. However, as you know, we did in fact immediately offer to move you to another apartment when we were notified about the full size hot water system in your apartment running out of hot water - however you told us you did not want to move. Electric hot water systems do not reheat immediately and normally a 160litre tank is sufficient for an overnight stay.

4 out of 5
Great shower. Poor quality fittings (plastic).

Posted by on 24 May 2021

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5 out of 5
I like my apartment sauna swimming pool and location

Posted by on 9 May 2021

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3 out of 5
Facilities & position very good Unit was tired and needs attention Management did not attend to faults advised. Doors faulty and was locked in bathroom requiring forced entry.to exit This was very dangerous. no attention given during stay. Light globes required replacement clock had no battery

Posted by on 6 May 2021

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3 out of 5
The unit I stayed in felt 'tired and worn out'. It really needs a facelift. The underground parking spot I was allocated was so tight I ended up parking on the street

Posted by on 27 Apr. 2021

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3 out of 5
Great location. Staff were polite and helpful. The beds were very uncomfortable.

Posted by on 27 Apr. 2021

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5 out of 5
Fantastic setup for pool area

Posted by on 16 Apr. 2021

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5 out of 5
Staff extremely friendly and very helpful excellent position of stay great amenities and clean unit will definitely be returning

Posted by on 15 Mar. 2021

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Comment from Hotel Management

15 Mar. 2021 by Sandcastles

We are so pleased you enjoyed your time with us, and look forward to seeing you again in beautiful Coffs Harbour

About the Sandcastles Holiday Apartments

Location 63 Ocean Parade, Coffs Harbour, NSW 2450

Property Features

As a guest of Sandcastles Holiday Apartments, you'll find 2 spa tubs, an outdoor pool, a sauna, and a children's pool. Public spaces have free WiFi. There's an onsite business center. Tour/ticket assistance, barbecue grills, and a picnic area are also featured at Sandcastles Holiday Apartments. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Coffs Harbour apartment.

  • 1 building
  • 36 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coffs Harbour, NSW (CFS) (5.1 km / 3.2 mi)
  • Train station: Coffs Harbour Station (2.3 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Sandcastles Holiday Apartments offers 36 accommodations with washers/dryers and DVD players. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Nearby Activities

2 spa tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna.

Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 5:00 PM. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 5:00 PM.
Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive key retrieval information.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sandcastles Holiday Apartments

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No lifts
  • Parking height restrictions apply
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 20 per stay
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandcastles Holiday Apartments Apartment Coffs Harbour
  • Sandcastles Holiday Apartments Apartment
  • Sandcastles Holiday Apartments Coffs Harbour
  • Sandcastles Holiday Apartments
  • Sandcastles Holiday Apartments Apartment
  • Sandcastles Holiday Apartments Coffs Harbour
  • Sandcastles Holiday Apartments Apartment Coffs Harbour

You should know

  • Pool access available from 8:00 AM to 8:30 PM.
  • Pets and service animals are not allowed on site.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.