3.9 out of 5

"My stay was ok. Air Con still set to summer mode and small heater in unit left a lot to be desired and reception staff had a lot of difficilty trying ... " More

By a verified traveller on Wed 30 May 2018

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Hotel Description

Sandcastles Holiday Apartments places you steps from Park Beach and within a 15-minute stroll of Dolphin Marine Magic. Highlights at this beach property include 2 spa tubs, and in-room kitchens and free WiFi.

You can enjoy a flat-screen TV with cable channels, and each apartment features a balcony, a living room and a dining area. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. A DVD player, a ceiling fan and a phone are also available.

Enjoy the outdoor swimming pool, kids' swimming pool and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

With a stay at this 3.5-star Coffs Harbour property, you'll be 2.8 km (1.7 mi) from Big Banana Fun Park.

One Bedroom Apartment with Balcony - One to two nights stay

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$165* Per night/room 14 Oct. - 15 Oct.

One Bedroom Apartment with Balcony - Six or more nights stay

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

One Bedroom Apartment, No Balcony - Six or more nights stay

Bed Count 1 Full Bed Maximum Occupancy 3 Max

One Bedroom Apartment, No Balcony - Three to five night stay

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Two Bedroom Apartment (One Queen & Three Single Beds) - Three to five nights stay

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Two Bedroom Apartment (One Queen & Three Single Beds) - Six or more nights stay

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Sandcastles Holiday Apartments ratings based on 126 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sandcastles Holiday Apartments

Everyone (67) Couples (11) Family (49)
3 out of 5
The room was ok for a one night stay, but very dated.

Posted by on 5 Sep. 2019

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Comment from Hotel Management

6 Sep. 2019 by Darryl

Thanks for your feedback. We are upgrading all units and we hope that you enjoy your next stay with us

4 out of 5
Nice spot to stay. Clean and tidy and the pool was good

Posted by on 24 Aug. 2019

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Comment from Hotel Management

29 Aug. 2019 by Sandcastles Apartments

Thank you for your positive feedback! We hope to see you again in the near future, so that you can enjoy more of what Coffs Harbour has to offer!

4 out of 5
Great location and fantastic price. Close to amenities with brilliant access to the m1, local attractions and a short drive to nearby boutique communities.

Posted by on 25 Jul. 2019

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Comment from Hotel Management

27 Jul. 2019 by Darryl

Thanks for your positive feedback. We look forward to having you stay again

2 out of 5
The wifi did not work, our booking was double booked.

Posted by on 10 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Darryl

We are sorry that you couldn't get the wi-fi to work. Did you seek help at reception. Its generally something simple.Not sure why you were double booked but reception staff have been advised. We hope that you will return soon.

4 out of 5
I liked the location, security, overall tidiness, cleanness and comfort. The toilet area in our apartment was a little small.

Posted by on 22 Jun. 2019

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Comment from Hotel Management

28 Jun. 2019 by Darryl

Thanks for your feedback. We look forward to seeing you again soon

5 out of 5
Very friendly staff and welcome and close to everything you need to get to. Highly recommended

Posted by on 27 May 2019

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Comment from Hotel Management

28 Jun. 2019 by Darryl

Thanks for your feedback. We look forward to seeing you again soon

3 out of 5
The floors hadn't been cleaned I didn't like the fact that the floors weren't clean & the kitchen benches had to be wiped over plus the dryer wasn't working.We had done a load of washing & couldn't get it dry.I have stayed at the Sandcastles before & found it excellent but this time very disappointing.

Posted by on 26 May 2019

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Comment from Hotel Management

28 Jun. 2019 by Darryl

We do apologize that you had these issues during your stay. We occasionally have glitches with equipment and housekeeping but can generally sort them immediately. We hope that you will return and will enjoy your next stay.

5 out of 5
Great location, good facilities and always clean and tidy

Posted by on 26 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Darryl

Thanks for your positive comments. Look forward to seeing you again soon

4 out of 5

Posted by on 22 Mar. 2019

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Comment from Hotel Management

20 Apr. 2019 by Darryl

Thanks for your feedback

2 out of 5
Location excellent,pool and bbq area was 10 x cleaner than apartment.Ive read on recent reviews that “there’s Reno’s happening but my appartment was disgusting and they still charge a decent price.

Posted by on 16 Mar. 2019

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Comment from Hotel Management

23 Mar. 2019 by Sandcastles

Good day Thank you for your feedback.Cleanliness is one of our main priorities. Can you please let us know what Apartment you stayed in so we can investigate further. Regards Sandcastles

About the Sandcastles Holiday Apartments

Location 63 Ocean Parade, Coffs Harbour, NSW 2450

Property Features

Sandcastles Holiday Apartments offers its guests 2 hot tubs, an outdoor pool, and a kid's pool. Public spaces have free WiFi. There's an onsite business centre. Tour or ticket assistance, a BBQ, and a picnic area are also featured at Sandcastles Holiday Apartments. Self parking is free.

  • 1 building
  • 36 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coffs Harbour, NSW (CFS) (5.1 km / 3.2 mi)
  • Train station: Coffs Harbour Station (2.3 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Sandcastles Holiday Apartments offers 36 forms of accommodation with DVD players and an iron/ironing board. Rooms open to balconies. This accommodation offers separate living rooms. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels.

  • In-room kitchen
  • Private balcony
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a kid's pool.

Children aged under 16 years old are not allowed in the swimming pool or spa tub without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8 AM - 5 PM.
If you are planning to arrive after 5 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 8 AM - 5 PM.
Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.00 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No lifts
  • Debit cards not accepted
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 30.00 per stay
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandcastles Holiday Apartments Apartment Coffs Harbour
  • Sandcastles Holiday Apartments Apartment
  • Sandcastles Holiday Apartments Coffs Harbour
  • Sandcastles Holiday Apartments
  • Sandcastles Holiday Apartments Apartment
  • Sandcastles Holiday Apartments Coffs Harbour
  • Sandcastles Holiday Apartments Apartment Coffs Harbour

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

url importing https://www.wotif.com/Coffs-Harbour-Hotels-Sandcastles-Holiday-Apartments.h9627131-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.